All the bad reviews are ancient. My experience today was good: setup an appointment online easily, arrived on time and I was one of only two customers. They got to work on my car within minutes. Bought a lifetime alignment for $200 which seems like a steal. They wrapped up the align, balance, and rotation within a reasonable time. Counter-lady was friendly. No problems! read more

Tires Plus - Tires Near Me - West Des Moines, Iowa

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great service and they get the job done quickly. Would recommend if your vehicle is needing serviced. Not just for tires.

Well. Don't know where to start. I had my brakes and aliment done recently. When I left said aliment was all within spec. Little did I know when I was driving it the front toe was out causing my front tires to wear really bad. I stopped in to show them Deb said they would replace them. Then an hour later Deb the store manger called back and said they weren't going to replace them. Now I have to put on new front tires because of their mistake. All I wanted was them to do the right thing, to replace the front tires. Do the right thing is not what they do. read more

Had an excellent experience. We had a nail in our tire and were provided a same day appointment. Our issue was resolved quicker than expected. Entire transaction was excellent. Great job to the manager Nick and his team. read more

A big thank you to Hal and Gene for their helpful info and assessment of my car. I had a vague idea of what needed to be done, they quickly got me in and helped explain what needed (and didn't need) to be done. Friendly service is why I have been a customer for several years. read more

I really appreciate their car services they offer. I usually just need an oil change. But I've come here for replacing a turn signal light, wipers, and even got 4 new tires from them! So yes, I've been a good customer, but that's because they are very courteous, professional, and efficient. They almost always have coupons available so be on the lookout for those. BOOK AN APPT! Don't be a jerk and demand a same day service. Or at least call and see if you can be slotted in. read more

Great service! We were traveling through town and our tire blew out. We drove over right away and Gene gave us options with a friendly attitude. We had just enough time to eat lunch and they had us back on the road in less than an hour! read more

Walked in and they were able to take my car in right away on a Saturday. Fast service! Especially we were from our town. Thank You!!

Dropped the car off at noon. We had an appointment. They close at 5... car still being worked on. Simple oil change and tire rotation. Man at counter is not personable or professional. read more

I was traveling to Iowa, decided I needed new tires and called Tires Plus because I had dealt with them in my hometown. Service tech Tom was very helpful and ordered tires for me, set up appt. customer service has been good so far...too early to know if the work was done properly. read more

Horrible experience, set up an appointment for an oil change, then had to wait 20 minutes for the to get started and still waiting after an hour. An oil change is a 10 minute job with the equipment they have. I don't recommend ever using this place, cuz they say they have time, but then take care of other customers. So take your business elsewhere!!! read more

I've been a customer of Tires Plus (Clarksville, TN) since 2001, and have enjoyed the high level of Customer Service they offer. Moving to the Des Moines are in Sept., 2008, I located Tires Plus on University Avenue in Clive, and hoped I'd experience the same EXCELLENT Customer Service. Boy, was I surprised!!! I have had nothing but poor service and auto repairs from this location! The final straw - after four different work orders over a period of 6-9 months - occurred last week when I brought my vehicle in for a routine oil change, life-time alignment re-check, life-time tire rotation and balance, and brake check. I was told that the work was completed, but when I asked for a copy of the alignment re-check, they advised me that the printer was broken. I questioned them regarding the tire balancing - to see if they found which tire was out-of-balance, and was told that they couldn't tell me which one, if any, were out of balance because they remove the weights PRIOR TO putting the tire on the machine to re-balance them. They also told me there was nothing wrong with the brakes. I drove the vehicle for another week and still experienced the same problems as BEFORE taking it to Tires Plus - wheel vibration at high rates of speed, pulling to the right at all rates of speed, and vibration when braking. I took the car to Firestone (also in Clive), but didn't tell them that I wondered if Tires Plus had performed the work I paid for. They found the vehicle to be out of alignment, stated that the tires HAD NOT been balance because the weights were old and still had salt on them (from the past winter). This was not my FIRST problem with Tires Plus on University Avenue. Prior problems were related to taking MORE THAN 5 hours to plug a tire, not performing work as stated, and perform work to poor standards (noises after performing earlier alignments and tire rotation/balancing). Being a woman, I already feel the need to be cautious when taking my vehicle for service or repair. I tried to give the benefit of the doubt to this Tires Plus location because of my prior experience with the company in Tennessee. Yet, I will NEVER bring my vehicle to this location, nor will I recommend that anyone have service performed there, or purchase tires from this location. In fact, I will GLADLY share my negative experience with anyone who asks about using this location for auto repairs or service. read more

This place was horrible. I made an appt. on-line and they told me they tried to call me three times to get the tire make I wanted and I never returned their call. You have to select your tire make and model for the quote on-line so yes, I did specify and I also had no missed calls. Told me it would take two hours so I went to the local Starbucks they called me after an hour and told me that my front brakes were pretty much gone, I was braking with metal on metal and my car was unsafe to drive (they were going to charge me $400 for front brakes on a Toyota). I asked that they just put the new tires on. They then told me I needed my alignment fixed (for another $100). I declined. Again, they told me that my car was unsafe to drive without getting my alignment fixed. The next day I bought brake pads and rotors at the local auto parts store - for $110 for both! Had a mechanic I trust look at my brakes and while he did change my brake pads he stated they would have been fine for another 6 to 9 months and I was not even close to metal on metal braking (I took the rotors back). He also checked my alignment and it was perfect. They get you in the door with the cheap tires and then try and sell you services and repairs you don't need. I'm sure I was a perfect mark - single gal in the shop alone that doesn't know anything about cars...I'm so glad I didn't make the repairs they said I needed to make my car safe for driving! $45 for parts and $40 for labor and one week later and my car and brakes are perfect - I have better things I can spend the $500 on!!! I'll never go back to Tires Plus again and have told everyone I know that my experience was horrible! read more

If there was a 0 rating I would have given them that. Took my car in for a tire balance and rotation, and the "manager" came back with "dire" news. I needed a $1200 brake job, my car was unsafe to drive. Mind you the car has fewer than 60,000 miles and only gets driven in the summers. I declined, stating that I would take it to our regular mechanic for inspection. GUESS WHAT - I don't have any of the problems they indicated. The "manager" was unprofessional, unpleasant and almost down right nasty when I declined. If you want good, honest service, DON'T GO THERE!!! read more

We have been experiencing some issues with air pressure in our tires lately and took it in to another place we trust to get them patched. They informed us that because tires plus rushed/ did not prep the wheels on our car very carefully that there was a Leak. Great. At least we got it patched. Thanks for nothing tires plus read more

Took my car here with a nail in the tire. They called and told me that the nail was in the sidewall and I needed a new tire, and actually four new, being that my car is all wheel drive. I talked prices with them and when I said I wanted to shop around and to please put the tire back on, it was obvious the gentleman was less than pleased with me. I came back 20 minutes later to pick up my car, and while waiting for them to still put the tire back on, was intrigued to hear the gentleman behind the counter relay, on the company phone, how drunk he had been the night before and how hungover he was. I was treated rudely once again, when retrieving my keys. Soon after, I took my car to a local tire business, and my tire was easily patched to the tune of $25. The nail was NOT in the sidewall, and the patch is holding wonderfully. Imagine my surprise! I will never go to Tires Plus again, and will make sure that anyone that asks, knows of this. read more

Got all four of my tires replaced here, ends up they messed up when putting them back on and switched the left and right tires. Brakes seized up 6 weeks later and cost $450 for the dealership to fix. Also, their payment options a limited. Wont go again, they are bottom barrel. read more

I can not express how unhappy I have been with this particular Tires Plus. EVERY time I have taken my car here, something else goes wrong within 2 months of them touching my car. Maybe it is just a coincidence, but I find that had to believe when I have other family members and friends that have experienced this as well. From them putting the WRONG brakes on my car for two months (with me going back every other week because they would start making the sound like they were going out again) before realizing that was this issue. And then trying to make me pay for the correct brakes after they had put the wrong ones on 4 times. To getting all my tires replaced and then a month and a half later being asked if I recently got my tires changed (which of course I had... at this location). Interesting question I thought. Turns out that they didn't 'torque' my studs enough when they put one of my tires on and the studs had slowly been wiggling themselves loose. My damn wheel almost fell off. Friends and family have taken their cars in for simple things like an oil change, or a total car care inspection, within weeks they are back with an issue that should have been noticed when they were looking over the car. The reason I know that it should have been noticed is because the point that the issues were at when taken to another shop they were told that it had been deteriorating for probably about 6 months. I'm sorry, but I refuse to take my vehicle here anymore. I also refuse to recommend this location to ANYONE. read more