It's been a long while since I have been to this location but man..... this place has some of the rudest staff. I don't know what type of management is here but every one here seems so much to be on an offensive side. Inappropriate comments, yelling at customers in line and on the in store announcements whoever speaks sounds so unpleasant. These workers and management need be taught etiquette and customer experience skills. Large selection of items here. The Thing wrong about this place I've noticed is its approach to handling customers. The appropriate way to handle security, The check out experience needs a ton of help. read more

This review is specifically for the jewelry section. I have come to this location several times specifically for deals on Disney Baublebar jewelry, potential rare finds for designer jewelry from Gucci or even clearance items (I recently got a beautiful Kendra Scott necklace retailing for $70 but for $13!). Regina at jewelry counter was super patient and helpful as I was scouring the deals and even when she rang me up and I found two more things she added them to my transaction! Parking lot available but spots are somewhat tight so just be careful because it's a busy plaza with several other stores. read more

They have excellent merchandise for great prices! Additionally, their staff provides GREAT customer service. I lost my purse in Home Goods and returned to see if it was there.. I was greeted with smiles and a hug as tears of relief rolled down my cheeks. Shoutout to Cesar, Lakeytra, Ariel and Rebecca. You are all angels in my eyes! read more

I really like this Home Goods Store. Parking is easy and if you go early the store is not crowded at all. The customer service in this store is very good with sales associates actually walking you to the right department. Cashiers are always friendly and polite too. I went in search of Thanksgiving decor and found exactly what I needed. I love the pet department too and can never leave without buying a new toy for my puppy! There is a great selection of wrapping paper and Christmas decor too. The value is great here and I really think this is going to become my go-to Home Goods store! read more

This pertains to the company as a whole, not this location. I purchased a ring online. It arrived broken. I followed the instructions on my email to begin a return. Mail in returns are $11.99. Couldn't believe they were charging to return a broken item. In-store returns were listed as free. I have a store near me and choose to return in store. Arrived and was told online purchases must be returned via mail. I shared my email and its instructions stating I could return in a store. Manager agreed and processed the return. But it wasn't processed without fees. The original transaction was for $98.75. The return was for $87.79. I lost $10.96 on an item that arrived broken. I will continue pursuing this until all funds are returned. I would give zero stars if accepted. read more

Had a great experience, Erica was very kind and friendly, Sam was very nice and helpful! Definitely recommend this location.

The worst customer service. Saturday at 536pm only 1 cashier working. The line is out of the door and no additional lines are opened. Employees in store on floor but cashiers are nonexistent. And no apologies for the delay read more

Home Goods ALWAYS a happy camper here. I spend so much time browsing around because of all the great items to select from. Excellent pricing too. Service is always 100%. Thank you HGs!!! read more

Danielle was the manager who was very polite and I gave me discount beyond what I thought I would get. I was purchasing an item that was missing a button and kind of have like a little tear that I could sew up and she said normally we would just put this in our. I guess they're Ben that do not sell but because I really wanted it, she gave it to me and she gave me a nice discount on it and I really do appreciate that. Because it was a nice item and it was something I've been looking for, but I just didn't wanna spend that kind of money on it and so I didn't mind sewing on another button and throwing up the tear Very happy. This is a great TJ Maxx HomeGoods store. There's all kinds of fun good stuff for your home there I can never go in there because I walk out spending you know money that I shouldn't have spent just because all of a sudden oh yeah I need this. I want this. This looks nice. That's the kind of TJ Maxx HomeGoods. This place is so be aware buyer beware! The stuff is so good it'll make you wanna spend your rent money! read more

A small HomeGoods location that is packed with so much goodness! It is always super clean and organized, easy parking, great customer service, with a line that doesn't get too crazy. There is a TjMaxx downstairs with stairs, escalators, and elevators for easy access to both stores. Dog friendly, too! Conveniently located in a strip mall with CVS, Trader Joe's, Kohls, and Ross :) read more

TJ Maxx Home Goods - Loving the new decorative pillow :) - Department Stores Near Me - Westchester, California

We had a bad experience with one of the cashier supervisors there I think her name was Lakeytra she had a very worn miss placed old wig on her head . Very unprofessional very rude lady terrible attitude and demeanor was also very rude to the other employees there and the customers . When she walked away the other employees apologized for her behavior told us it's not her first time she was acting this way . It's unfortunate I had to leave this review because the other employees there are very nice and helpful . There's always that one bad or rotten apple that ruins it for everyone . I will keep this review posted until I see them taking action for this woman's ill behavior towards the other staff and customers . read more

SCAMMERS at home goods - almost was taken advantage of. Cashier stated she placed the gift card and receipt inside the shopping bag- no problem. Went to my car to take out receipt and gift card and couldn't find gift card. Went back inside to inquire incase I misheard the gal and so says oh... the card maxed out. You're good, I tossed it. I said oh, all good and walked away thinking to myself... I don't think I ever used the card and know it has at least $100, and my items were only about $30. I looked at my receipt and it shows $120... chanced it and walked back in AGAIN to the person, the was annoyed this time and fetched my card from a collection of cards. No remorse, no apology. She had a manager next to her the entire time and she was unphased by the incident. Makes me thinks these types of occurrences happened often. Either this is pure negligence or there's a scheme here. Wont be coming back! read more

Two stores I love in one! A large TJ Maxx occupies the sub ground level with Home Goods above it. If I had more disposable income, I'd spruce up my place with seasonal Home Goods houseware though perusing the aisles is still fun. Never have I ever seen so many affordable, beautiful mugs but I already have about a dozen too many. TJ Maxx's jewelry section is the biggest I've seen with an employee who is friendly and gives great service. They carry sterling silver, 14 kt gold and moonstone pieces and designer brands. However I'm not sure if their Gucci jewelry is authentic. My skepticism of the high end brands stems from when I bought then returned a Fendi bag at the now closed Sherman Oaks location after finding out the serial number was fake. One look at the row of handbags in a rainbow of pastels reminds you that spring is here. However, the handbag section could be bigger. Big luggage section though. But the women's clothes are beautiful and stylish but not too trendy - stuff that I'd wear for more than one season. The store is clean and the strip mall has other great businesses - Trader Joe's, Panera, CVS, Ross and Kohl's with Sephora. The checkout line may be long but it moves fast. Stop by and tap into your inner Maxxanista! read more

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I rarely receive such incredible customer service, which is why I felt the need to leave this review. This TJ Maxx is a well-furnished store, but that's not the reason I'm writing. I was helped at the till by Tia while doing a return. Once I got there, I realized I didn't have my receipt. Instead of dismissing me (as usually happens, where you're only offered store credit), she immediately reassured me with a big smile and told me it was no problem. She looked up my purchase using my credit card, quickly found the transaction, and processed the refund back to my original form of payment. What truly stood out wasn't just the efficiency--it was her beautiful attitude toward her job. Tia's kindness, professionalism, and positivity turned what could have been a stressful situation, and me having to come back, into an excellent experience. She made such a difference that I felt compelled to share this review. read more

I visited this store accidentally and I'm so happy with my shopping . The associates there are super friendly and provided great service from finding me the clothes I wanted to pots and pans and candles. Specially Cheryl and Lakeytra were so helpful to me . Values are amazing for every single departments in store . read more

Came by in an emergency from a film set to buy replacement shirt for the actor. We arrived at about 9:28 and the manager "Eric" stood at the door. He told us that the store was closed and we didnt have enough time to go in. He even pulled out his phone and said "see, we are closed." Sorry to say but two different customers that looked different from my friend and I were allowed to go in around 9:32 pm. How rude of the manager to allow some people in versus others. read more

I just came into the store to return a white t-shirt that I couldn't wear because it was dirty. Bertha gave me an incredibly hard time, to the point where Fabiola, the manager, had to come downstairs. They embarrassed me, accusing me of using the shirt and claiming it smelled like perfume. Excuse me, how does she know it was my perfume? Maybe someone else tried on the shirt before me, or whatever. Anyway, I left the store, and there was a shoeless homeless person inside, asking for money and touching everything. So explain to me why you're going to embarrass a paying customer when, as the manager, you clearly allow homeless people to roam freely inside your store? read more

This review is for the HomeGoods part. What a mess. No, really, what a mess. Employees with annoyed attitudes. Not enough cashiers for the long lines. The only plus is parking. read more

Great location in Westchester! This tj maxx is split in two levels. Home goods are upstairs and clothing and accessories are on the lower level. Easy parking in the plaza. If you're driving on sepulveda, don't be nervous that it's not open. For whatever reason almost all the storefronts on this section of the street are in the back. So the store doors facing the street all look rundown/closed. But if you turn into the plaza in the back, there's plenty of parking and easy access to the store. This location is clean but a bit disorganized. The employees are friendly and helpful. read more

I have been coming to this particular store for over 10yrs as I work nearby and sometimes need something to kill time during my lunch hour and I just love seeing what new products they got in. On this particular day (Feb 2 2026) I was buying outdoor cushions and as I was walking towards the open register (register 2), I was greeted by a man (supervisor?) that joked about me using my muscles to carry the bulky cushions up to the register and asked if I was going to sign up for the Homegoods credit card? Which I politely said "no thanks! I'm ok". He then persisted to ask "why not? Don't you want to save 10%?"... again, I politely said "no thanks, I've never owned a CC and I don't intend to anytime soon"... he then persisted to tell me the benefits of the CC in which I said "I don't come here enough to own a CC" to which then the person at the register comments "No, he does come here a lot!" ...then the two start to laugh! And the man then continues to ask why I won't open a CC? I know it's their job to push the CC and for a while I joined in with the conversation but at this point I started to feel harassed. I made a joke to the person at the register saying "I said that to get him off of me" which she replied "I'm going to start calling you out now every time I see you since you said you don't come here a lot"... Like, WHAT THE ACTUAL F@CK! Who says that? ... even as I walked away I can hear them still talking and laughing about me saying I don't come here a lot........Anyways, I will no longer shop at this location as I now feel weirded out and have no intention to be harassed every time I visit which is sad because like I said, I've been coming to this store for over 10 yrs. read more

Just called customer service for a small issue after a small purchase over the phone and the woman who picked up was extremely rude to both my mother and my father because they had purchased two glass pumpkins and the lady at the register I believe it was either register two or seven had shown them that the pumpkins needed batteries because the pumpkins are light up, and the lady must've accidentally not put the battery cover back on one of the pumpkins so when my parents had returned home, we were putting batteries in the thing and we noticed that there was no battery cover on the pumpkin we had called to see if it was still at the register and the lady who answered was extremely rude to both my mother and my father. Do not recommend shopping at the store. Employees are extremely rude and do not want to help in any way shape or form. if I had her name, I'd be putting her out there, but just know that you are very rude woman to my very nice parents and I hope that you lose your job. read more

Small store, low in stock & variety. * Often dirty kitchen items. One plus is they do have a variety of kitchen utensils. Low variety in overall kitchen items. * very little variety in pet toys & accessories. One plus is that they do often carry my dog's favorite NutriSource Salmon treat. * little choice in bags, pillows, plants read more

Not a big fan of this Home Goods location. I've been to many Home Goods and I find that the kitchen section here is lacking. Its limited and what is available isn't that great. read more

The checkout line is very long. Wish they had self-checkout or express checkout options. I only needed to buy 2 items and I was so close to just leaving without purchasing. read more

I experienced one of the worst lines I have seen. There are 10-15 people in line and 2 registers open. The two people at the registers took like 15 min each and no one attempted to call extra cashiers until people starting complaining. Meanwhile there's employees walking around talking amongst themselves. read more

I always can find something I want or I need at Home Goods which good places. I really recommend to check this place before you buy anything for your home or even for gift it's a great place read more

Went to return something and waited in line for over 20 minutes. They called for backup a few times and no once came.

Lightning in this store is horrible. compared to other stores, it makes me wonder what are they trying to hide with the dim overhead store lighting. The products are nice as always. read more

Me and my girlfriend came in to look around at jewelry and we patiently waited for the only person working there for 10 minutes while she helped one customer. We asked her after 10 minutes if she could call back up and she said she would even though she didn't. Then I went to ask someone for help at the front and an middle aged black lady (she seemed like a manager) came and when we said we wanted to look at a bracelet, she said, "just wait, after she's done with that customer she will help you" as if we don't know how lines work. My girlfriend said we had been waiting for 10 minutes and she didn't give a shit and just walked away. To wait for 10 minutes to look at one piece of jewelry, not getting acknowledged, and being met with more than one rude employee is wild. This store is incompetent as fuck. You guys need more staff to help if it takes 10 minutes to look at one bracelet. Never coming back here. read more

Can someone be sent to clean the restroom?!?!? Like deep clean the restroom sos I doesn't smell like a homeless person sleeps in there. Like how hard is it to maintain a clean restroom, like I get it not their job to clean it but if the CEO randomly sends someone a check in on customer service... they point out the not so great service as if employees don't wanna work. And have employees be courtesy to handicap customers by NOT SUGGESTING THEY TAKE THE STAIRS!!!!! read more

Yeah I spent too much time and money in here! I bought mugs, plant protein, sheets, food prep equipment and then downstairs there are clothes! So yes bought a cute little dress. If you are looking for something you will find it! Even if you don't you will have one of those " OHHHH yeah I need that" moments. read more

I am only speaking on the home goods section since I don't get my clothes from here. It has to be the most beautiful one I've been in. Twice as much stuff as any one I've been to and the cashiers were friendly. It's in a strip mall with Ross and across the street from Bed Bath and Beyond. Can't wait to go back because I need to furnish my second home. read more

So dang tired of the cart situation here. I get blasted every time I come in here from having the wrong cart. Their carts lock at the doors so you have to hand carry everything out. I have 2 small kids and it's just not an option and super unsafe to navigate that parking lot without free hands and toddlers. They sell large household goods. It makes no sense. They clearly don't want their carts stolen by the unhoused, I get it, but it's pretty rare that I come in here and there isn't a homeless person napping in a chair in HomeGoods... but I'm the one getting scolded. read more

Good Finds However the door boy Hector needs customer service training. He was rude and very unprofessional. I watched him follow black women around the store which was clearly intentional and boarder line creepy. I spoke w the manager or duty as well contacted corporate to file a formal complaint. This type behavior was absolutely offensive and unwarranted. read more

I went to the lower TJ Maxx area. I went to the dressing room to try some clothes on and was immediately harassed. By one of the ladies named. Layla. She seem to be having a bad day and took it out on us. She Mocked us with hand signal. In some other rude and unnecessary. Things. She was horrible. She disrespected my mom after all of this. I don't recommend coming here AT ALL. Zero stars, even though I have to put one star in order to post this review. read more

I ordered a set of end tables from TJ Maxx online. When the tables arrived, they were not what I was expecting. The boxes were so tightly packed with friction-charged Styrofoam that it stuck to my hair, clothing and left what looked like snowfall all over my living room. Despite all the packaging, one of them was damaged. I took the other one out of the thin plastic bag it was shipped in and it left trails of gold glitter on my clothing and floor. I took them to my local TJMaxx to return them. I was told by the cashier that since I used Paypal to purchase them, they could only issue store credit since it wasn't a credit card. I spent over $300 on the tables and am not a TJMaxx shopper, so I will never use $300+ at TJMaxx. TJ Maxx received payment for the purchase the same as they would if I had used a credit card. This is a ridiculous policy since Paypal provides a line of credit. Credit cards also provide a line of credit. read more

I spent hours here sometimes, there's so much to see. It's like treasure hunting. I give it a three star because it seems like they don't get good selections for clothing (men & women) as they used to. It seemed to diminish and it's very limited choices and brands. I still shop here every now and then. One more thing, the manager at the jewelry department is not friendly at all. She gets mad when you return something (anything over $100). Yeah she's not easy to deal with. She needs a lesson how to treat customers with respect and in a friendly manner. She needs a lot of work with her customer service skills. She's lame read more

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Wow what can I say .. I love this store especially this location.., Maybe because the customer service is top tier Neomi the manager is the best she always goes above and beyond to help me from searching back stock to calling another store to find what I'm looking for plus she's always smiling making people feel welcome . She and her staff all do a wonderful job. The store is always so neat and tidy the lines always move fast they have plenty of cashiers. They just make you feel like they appreciate your business. Customer service is everything to me. So I just wanted to take the time to recognize this store outside of the survey. You rock keep up the great work. read more

Encountered an extremely rude, impatient, and unprofessional African American lady at the checkout counter on Friday at 3pm. Management needs to put her attitude in check and teach her to respond politely when customers ask simple questions. read more

Wish I could give zero stars to this location... I came to home goods to shop because I love home goods and come employe named "balinda" who's a "coordinator " was extremely rude when I had asked her for some assistance when I'm 6 months pregnant and screamed at me in front of customers and told me to pick up the night stand myself which is extremely ignorant of her to say when she sees I'm pregnant.... She's a big middle aged African American lady but she was so happy to assist a white lady and didn't give her no attitude I will NEVER understand if someone's so bitter working at their job why don't they find another one because clearly she was acting like she was on her period... I never got an apology or anything and refuse to ever return to this location ever again if you plan on coming here don't even come try the El Segundo location better never had an issue there. read more