Amazing service! Feels like a special place to shop where the customer's experience is very…read moreimportant. That doesn't really exist anymore in this age of digital shopping and rare face to face interactions. The service and friendly staff brings back the joy of yesteryear and makes it front and center in real time! The selection, high quality products and gentle ambience provides an excellent shopping experience! Prices range from very affordable to some things high end, there is something for everyone's budget. They really have some good sales as well! Special perks here too, boxes and gift wrapping. The extra perks go along way and this sure does keep me coming back.

The little old lady in the sunglasses seciton is racist. I saw a pair of glasses and she just…read morestared at me. Walked by and there was a white couple who she let try on every sunglass shades under the sun. They did not even buy anything. I had planned to purchase the sunglasses, but she did not let me try them on or even offer.

I hope Laurel Park can make a comeback. The food court only has one restaurant in operation and…read moresignificantly less tables in the center though no one was using them at the time of my visit. Many stores feel like a "revolving door" as there are several spaces available for leasing. The businesses that are there, mostly felt like "pop up options" for patrons to explore. Interesting to browse though not enticing enough to actually make a purchase from. The key players at this mall that would continue to draw customers in are Von Maur, H&M, and Pro Sports Zone. Their selections are vast and consistent.

This place used to be, but now, it is a shadow of what once was. It is sad, but telling that we are…read moreno longer a mall society by how many businesses have shuttered. I used to come here as a teen and my kids even came here as toddlers, but there is not that much for us currently. Bar Louie was not even open, and I am not sure why. We came here for the used book sale, which was okay, but not enough popular books that you can find at a discount at even Walmart, Target, or Meijer, so I came home with nothing. I would come back for the few open stores, but I would most likely shop elsewhere first.

Our usual Costco. Never any problems. Got gas first as there were 3 pumps open. Easy peezy. Parking…read moreis always a issue if you do not get here as soon as they open. Weather was nice today so we didn't mind a short walk. Had a short list of stuff to buy so we were in and out very quickly. Something new happened when we were ready to check out. A young man asked us if he could scan our goods while waiting inline and then when we got to cashier we would just have to pay. Worked out great. Did not have to unload the cart so it was pretty quick. Would like to see if it happens when the lines are super long. Cannot think of any issues when buying at this location.

Had car towed to get tire changed the day before. Wrong tire was ordered , got there to get…read morevehicle and the tire wasn't fixed. Said I ordered wrong tire, I never ordered a thing. Then asked to borrow the right bit to take the luggage nuts off the tire so I could take it to get fixed. They refused. I offered my license and charge card to hold while my vehicle was less than 10 feet from the service bay. Nope, it's your fault for ordering the wrong tire. I DIDNT ORDER ANYYHING, YOU DID.!!! I drove to 7 different places to get the right bit for the luggage nuts. Went back in and asked again, please can I use that luggage nut bit??? NO, you should have ordered the right tire. He said he was right there when we did it. Finally went to Bell tire and they gave us the right bit for the lugs even though they didnt have the tire I needed. Got the rim off and took tire to get fixed. Put tire back on and went back to Bell Tire and gave them their bit back. Had the prick at COSTCO given me the bit in the first place I could have been home by 1pm. As is, it is almost 6pm and we are just getting the tire. There is no value in asking for help at COSTCO. THEY SUCK!!!!!I will never use COSTCO for tires ever again.

One of the biggest Target around. You usually can find what you are looking for. Usually can find…read moresomeone to help you and have enough check out lanes open. Good selection of bath bombs, gels, and soaks. Stuff you can't find else where. Large pet department with the cat stuff getting almost the same shelf space which is not the norm. I just wish they had more choices of women's clothing for those of us who prefer a more classic style. While the grocery section is more limited than a regular one, you can at least a few items in category you are looking for. Great place to find cheaper holiday stuff. Always spend TOO much every time I come

A great target and a great location. Explain they always have everything you need and I highly…read morerecommend going here.

Ordered online for in store pick up. Communication was smooth. Self pick up is the far back of the…read morestore near Amazon returns. Smart from a business standpoint because you have to walk through many aisles to get your order and likely to buy something else. Well I did because the clearance rakes are in the aisles. Purchased a nice cardigan for $8. Back to order pick up. You must have a cell phone that connects to the internet in order to pick up your order. The email link leads you to the bin number to get your item(s). Took less than 60 seconds. Staff was welcoming and helpful when I used the self-checkout. Surprised they had them. A human cashier was still present and also one doing regular checkout. Store was clean, items in the right sizing section and labeled price wise.

Very friendly sales rep that handled by Amazon return. Disappointing selection of sizes for men's…read moreunderwear, which is what my husband was shopping for. Couldn't use the Amazon return coupon to purchase Lee jeans.

This is the Nordstrom Rack across from Twelve Oaks. It's a decent size store. The store was very…read moreneat and tidy. The Nordstrom Racks back home are a bit messier. They had some pretty nice clothing. What I loved most was their huge shoe section. I saw a pair of sneakers that I really wanted, but there was no room in the suitcase. The hubby purchased some soap to use while we were there. They had a lot of bath items and cosmetics.

It's definitely a location where a lot of stuff is out of order and seems just thrown together, but…read moreon some rare occasions, you'll find some great bargains. The service is great and typically smooth sailing, but can be some issues with sale items not ringing up properly. Wish they would rotate out old items and replace them with others more often.

Still one of the best mall in Detroit area and probably in Michigan. All the store is open, plenty…read moreof food options too. Haven't heard about any crime in 12 oaks for years so it is safe. Dicks is going to build a sport emporium in the old Sears vacant area, that will be exciting for locals.

One of the Best malls I have been in the area. I was there on a Sunday and it was packed. The lot…read morewas full. There were no empty stores. It's a beautiful store with great shops and nice mix of people for people watching. I didn't buy anything but I will be back for sure.

My review is primarily for the shoe department, but I like this store a lot overall…read more I had an exchange for an item that is not sold in stores. I anticipated having to return the shoes and buy them again online, but the sales associate swiftly explained that she could do a full exchange and have the correct size sent to me without me having to lift a finger (or charge my card again! Yay) The whole process was done in 3 minutes, and the new shoes are already on their way. I wish the fragrance department carried more brands (le labo, Diptyque, more products from the nue co), but there's also lots to peruse in that section as it is. Friendly and prompt service make this a great shopping experience.

On a recent visit to Nordstrom-Twelve Oaks, my friend had an appointment to get a dress altered for…read moreher son's wedding. I was along for moral support. Upon arriving in the women's department, we asked Ann where we should go for alterations. Ann couldn't be bothered to show us where to go, she instead pointed to a nearby fitting room. We then asked Deborah, and she took the dress, found a fitting room for my friend and promptly called the alterations department. Thank you Deborah. After the alterations were complete, it was suggested to my friend that she open a Nordstrom credit card in order to get back the alteration fee in Nordstrom notes. Deborah so kindly started the process. 45 minutes later, after being transferred around to four or five different departments on the phone, Deborah called for a manager. Kurtis, the manager, was finally able to finish the process. Had the alteration fee not been so steep ,we would have walked away. Truly, ridiculous. Kurtis did provide us a free lunch in the Bistro, for all the time wasted. While waiting for the approval process, I wandered into the lingerie department to look for a specific brand of underwear. There was no one working in the department. I had to find someone from another area and of course the sales person immediately said that wasn't their department. What has happened to Nordstrom and their sales team? Nordstrom was always the gold standard for customer service. Perhaps they should take a lesson from Von Maur- There are always plenty of people working and you are always asked if you need help. I am not sure why I would go back to Nordstrom.