I used to love shopping at Nordstrom Rack in Danvers, MA, but will never go back again. Last…read moreSaturday night, August 25, 2026, I went in with my husband to shop. I found a few cute items that I was going to buy and was standing looking at some dresses on a rack, when one of the employees with a name tag that said MIA accosted me out of nowhere. She said, "Did you touch that dress?" She was pointing at a dress to my right on a different rack than the one I was looking at that was hanging half way off of the hanger. I responded no to her smiling and said thank you but I am not interested in that dress. Then she got very aggressive with me and said, "If you touched that dress and it's not hung up correctly then you should make sure you put it back right." I had no idea what she was talking about, I never looked at nor touched the dress. Then it occurred to me that she was implying that I was inconsiderate towards her, which was crazy since I didn't even do anything, but let's say hypothetically that I did. I have worked at numerous clothing stores and would never start yelling at a customer for not hanging up something correctly. I would just fix it because it was my job. Anyway, she continued to come after me with an intense look in her eyes and I was very uncomfortable, so I left the items I was going to buy and texted my husband to meet me at the front of the store. I told one of the employees at the front what happened and he just stared at me and said, "Ummm there's the manager." The manager he pointed to was an older man in a disheveled outfit and gruff demeanor, I think his name was Vincent, and when I told him what happened he said, "Well I wasn't there so I don't know who said what or what happened." I was absolutely shocked by his response. I was clearly shaken up and he made no effort to hear me or make me feel better. It was kind of shocking, I mean, this is the level of professionalism that Nordstrom Rack has with its leadership and customer service? It is a joke. At a minimum he should have apologized and attempted to make me feel better. I HAVE been a manager and I would have apologized to the customer, would have said I would speak to the employee, and that we value your support of our store. It's obvious Nordstrom Rack at this Danvers location could care less how they run the store (which is always a mess), or the people they hire. This was a hugely disappointing experience. My husband and I have always spent a lot of money there, but they have lost us as customers.

Wonderful items and customer service! The staff was helpful and friendly and I would definitely…read morecome back again.

I found out this store about a decade ago. it's a well kept secret even though it's a huge building…read moreon route one in Saugus right next-door to Kowloons. They even have a driveway that connects both parking lots so I usually exit Kowloons exit rather than Ocean States. After finding a parking spot, you have to check out potted plants, and seasonal goods in front of the building. If you want to purchase some, you have to bring them inside purchase. Once inside the building, it's almost like a maze. There's so many different ways you can go through this building. Suggest you plan to explore. They have something for everybody everybody. Basically they have everything you could possibly think of under one roof. Linens, garden accessories, clothing, food, house, supplies, even rugs. For me, I head right over to the food section. I have a lot of fun here. As a foodie, they have all kinds of different specialty foods mostly from around New England, but some from the world. I enjoy reading packages that I've never seen before some healthy some not. They have some nice healthy organic items mixed in with miscellaneous therapy, sugary salty items. I tend to buy a lot of my canned fish here. They have kippers, herring, tuna and sardines, all in good virgin olive oil water no additives. I stock up on these as they are an excellent value. A few other products that I usually purchase while I'm here I'll be organic pastas made from vegetables. Also some of the tomato sauces and marinades excellent selection available. Be prepared to stand in line as they only have a few clerks one or two open at a time even when the store is busy. Please don't complain because I believe this is what keeps the pricing low. Kudos to Ocean State for self checkouts. I applaud this. As for cleanliness, it's probably a five on a 10 star scale. When you go here, just assume you're shopping in basically a big warehouse. Employee wise the clerks and managers always seem to have a pretty good attitude here I've spoke to a few of them and they seem very nice always polite willing to help the customer. I've only had interaction with them at a cash register, but they all seem pleasant to me. A bonus make sure you sign up for that emails because they have what they call crazy deals. This is huge people. They have special items when you purchase them they give you the same or a dollar value back on a card. if you shop correctly, it's very lucrative for your pocketbook. For example, they have one small area in the back usually has about 10 or 20 items on it. If you get lucky enough and you want to purchase these items every time you spend $10 on these items they give you a gift card for $10.. These are always food items in the back they call it eat for free. Last time I was in the store I got lucky. They had three types of tuna pouches in this section. I was lucky enough that one of them. The only ingredients were tuna, spices, and virgin olive oil. Usually for an ingredient reader like me I don't get lucky on this table, but this time I did. Turned out to be a great day at Ocean State for me as they also had a few will get a soups with great ingredients on the table at the same time. I don't think it's a record however I spent $170 and I left it with an $89 gift card. Good on future purchases and the gift card is good for anything in the entire store. I would say, read the flyer and see what crazy deals are available and make your way over to the eat for free section. Maybe you'll get lucky. ENJOY‼.

Very rude manager angel or angela. We had a gift card and a credit and we had flowers and some…read moreother items. We got to the register were told we couldnt use either on the flowers. I said something people buy gift cards and they cannot buy flowers with them. Manager a very rude women flew over to inform us that we couldn't use either one. She had an attitude my husband was being very nice then she said there are signs everywhere. No there are Not one tiny sign outside. There needs to be signs at the register. She needs some customer service classes not sure I will go back even to spend my gift card. She does not know how to treat people respectfully!!! Picture of tiny sign outside only one !!!!

Came in with my daughter while on vacation since our hotel was walking distance. Located in a…read morelarger outdoor shopping plaza so plenty of parking available. The area looks relatively new. Staff greeted us when we entered and was available to help on fitting room and sizing if needed. Store was clean and plenty of men's and women clothing options available.

The staff working there seem to be adjusting still (I know the store is fairly new) however it is…read morestill beyond unorganized. I think there is a decent selection but the store itself is too small for all the stuff on display and then all the sections become messy with all the different sizes of stuff all over the floor and falling off hangers. I think the north shore mall location was better suited for the amounts of clothes Abercrombie's tend to put out to browse through.

Pretty large Mall and extensive area parking! Easy to maneuver and plenty of shops to browse plus…read morearea seating and several places to eat and spend the whole day wondering and enjoy what's there! Busy but not overly crowded!

There's something so nostalgic about this mall for me. Though now they have many new stores here…read moresince the last time I stepped foot inside, a lot of it stayed the same. I just remember growing up, we used to go apple picking down the street and we'd always stop by afterwards for some Chick-fil-A. The Chick-fil-A in Northshore Mall was one of the only locations that Massachusetts had at that point in time (I believe?) or at least the only one I had visited as a kid because the ones near me had not arrived yet. Northshore Mall is the only mall in MA to have a JCPenney now. Still a pretty lively & busy mall when I last visited about a week ago! As I walked through the mall, it felt a bit dated compared to the other malls (Natick, Burlington, etc). Very early 2000s kind of vibe with a mix of some popular stores you'd find at most shopping malls, along with a couple small businesses... they've even got a barber shop in here! Overall, I find that not much has changed at Northshore. Seems like an okay mall for quick, casual shopping. Nordstroms will be gone soon and replaced with a Dick's Sporting Goods. I wouldn't go out of my way to shop here, however, it was still nice to visit!

Fun for gifts and some adult random things you can get. They have some selections of party things,…read moreclothing and random snacks and chocolates in this store as well. It's fairly cheaper than other stores too. Employees are friendly as well though not that staffed.

terrible advertisement on may 16th squishie event. dont call it a squishie event of all the…read moresquishies there are just dumplings. i came at 8 waiting 2 hours and got one dumpling per person aswell. Lied to us and made people wait hours thinking they would get squishies and in reality it was just a dumpling and thats it.

I have consigned and shopped here for a number of years. The experiences have always been pleasant…read more Earlier this spring I found a bunch of pieces to add to and/or replace items in my wardrobe. I appreciate that they have a high standard for resale. Will consign and shop there again!

The saleswoman was so rude to me. I came in on a Sunday morning to consign and she argued with me…read morethat I had an appointment and she argued with me that I didn't call the day before to confirm when I did. i will take my business elsewhere.

I have always had great luck shopping here I was actually…read moresad when they moved at first I thought they closed but to.my suprise they were just down the street YAH!!!! the place is always loaded with a great selection on everything and I never leave empty handed

Sometimes music is in appropriate for my children.but Great…read moreplace to buy arts and crafts & helium balloons

This store has a ton of selection - and the service here is excellent...I was able to get in and…read moreout pretty quickly...so based on all that, it's 5/5 Stars... BUT, and this is a big BUT, the parking lot here is AWFUL. I used to come here to this place when it was a mall and the second they started building strip malls in the parking lot they RUINED this whole area. Market Basket alone needs a massive lot...I went on a weekday while most people should have been work-it was still an ugly mess. Come the holidays AVOID THIS WHOLE AREA. Sorry to the businesses but why would you sign a lease in a place with inadequate parking and NON-STOP TRAFFIC!?!?!?!?

When in Woburn, check out this HomeGoods. It is connected to a TJM, and while the stuff on that…read moreside can be kind of hit or miss, the Home section NEVER disappoints. It is also incredibly organized, has a lot of new items (because we have all been in the stores that pretty much just have lots of other store's cast offs in a massive "clearance" section) and lots of registers are open. As mentioned before, the parking lot can be a zoo since people seem to park, go into Market Basket, and stock up on food like they have never seen it before, but park way over on the side and just run right in.