Let me first say that I have been coming here for years, have referred MANY people here and have always had nothing but wonderful things to say UNTIL yesterday. I went in for Mom/daughter mani/pedis with my daughter and instead of going to my regular technician, Ree (because my daughter wanted her to do her nails), another technician provided my services. At first his flippant remarks and sarcasm were cute, albeit annoying. I just figured he was young and immature. When I mentioned wanting a manicure, he turned up his nose and told me my nails were too short and to let them grow first. Only later to try to get me to get a dip powder manicure. I prefer my nails short and only wanted a manicure. I ended up going home and doing my own manicure. Back to my pedicure ... I get the same color every time; have for years and have my own stash of the color (Essie's turquoise and caicos), but my daughter had talked me in to getting OPI's Funny Bunny. He immediately turned up his nose and said, "No, too light and everyone gets that." Ohhhhkay, I thought I was the customer, but whatever. I was on the fence anyway about it, so I pulled out my 'go to' color. It goes on light and requires 3 coats. He rolled his eyes and said, "This is too light and watery. Pick another color!" To which I replied, "No, I get this color every time. It's the color you just removed from my toes. Just do 3 coats, please." This went on for a few minutes .. him refusing and me insisting until I firmly asked him to put on the color of MY choice. He opened the bottle; mumbling and proceeded to slap the polish on my toes. My regular tech, Ree, was right next to him working on my daughter and appeared to be mortified. After he was done, she asked me if I was okay. I told her that I wasn't but I would be. She said to come to her next time and all would be okay. And I believe that, but I cant say that I am eager to ever go back. Had my daughter not been with me and in the middle of her wonderful experience with Ree, I would've walked out without getting my toes polished. I. Was. Pissed. So upset that I didn't want to talk to the owners about it, who were both there, and left my phone on the counter and had to go back to get it. Loc and Jenny are wonderful and have always been kind to me and my daughter as well as every other staff member. But this young man needs a lesson in customer service. STAT! read more