Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.

When you are having issues with your HVAC it is stressful and all you can think is "what is this…read moregoing to cost". We had used other services in the area that were incredibly ineffective. So, we reached out to friends in the area and they suggested Rob at Climatize. Their team came in, spent time figuring out the issue, tried different things and really researched the problem. They had to come out twice because they didn't want replace an expensive part if it didn't have to be. Unfortunately, it did turn out to be the issue but they didn't charge another service call. They were very thorough, replaced the part and then made some suggestions for future improvements but were not pushy. When the time came to make those improvements they were exactly who we called. They try to find the most economical way to do things and actually know what they are talking about. It was really refreshing to do business with people who aren't trying to nickel and dime you to death AND who have the knowledge on how to repair a unit. They are 100% my choice and I trust them fully.

While they promote cleaning air ducts on their website, they are just too busy to do this kind of…read morejob. Pretty Sad!!! I guess they won't get our business anytime soon, even if our air-conditioning dies. :(

Exaggerated additional work recommendations that were grossly overpriced. Work paid for was…read moreincomplete and not thorough

Great experience using Ignite for the first time. They were easy to schedule with, and Matt's…read morecommunication on the day of the inspection was above what I expected. He was professional and respectful and left my living room spotless after inspecting and cleaning my fireplace. We received a comprehensive report on the state of our fireplace with recommendations and quotes for everything that wasn't perfect, but Matt was careful to reassure my husband that our fireplace was in great shape for its age (close to 100!) and all the updates would simply be to get it up to current codes. He gave us all the info we needed but no pressure to buy additional services. We have recommended him to friends and will use him for our annual inspections and cleaning from now on, and when we are ready to make the big updates, he will be the one we call for sure.

Does not answer the phone. Hours on Google do not match the note on the door. Note on door says you…read moremust make an appointment. But they don't answer the phone. So you can't go there, and you can't call.

From the owner: Your Local Knoxville Fireplace Experts since 1951. Whether you're a builder, remodeler, architect,…read moreor interior designer, we can help bring your next fireplace project to life with our wide selection of quality materials and professional services for fireplace solutions. We collaborate on everything from single family homes and high-rises to hotels, restaurants, offices and more.