I brought a pair of one-year-old distressed-leather Frye boots in to this shoemaker for new heel…read moretips. He mangled the stacked wooden heels while taking the old heel tips off, then nailed on cheap plastic ones instead of replacing the original leather with higher quality ones. Then he failed to recognize the distressed nature of the leather (their original state obviously visible underneath the straps around the boots) and actually took it upon himself to polish them, darkening the color and destroying the texture. He even polished the stacked wooden heels, one with brown polish, the other with black. When I went to pick up the boots I said they were the wrong color, the wrong texture and he should never have polished them, he said, "Take your boots and get out of here. I don't need people like you in here." I wrote a complaint to BBB, which he ignored. Had he made some effort to make good on his error I would never have written a bad review. These were $300 boots and he ruined them.

I absolutely love going to Park Ave Shoe Repair -- I've been a loyal customer for years, and…read morethere's a reason I keep coming back. Anna and Nick are truly the best! Their craftsmanship, attention to detail, and genuine care for their customers set them apart. Whether it's repairing shoes, fixing bags, or bringing well-loved items back to life, they always do an amazing job. The service is friendly, reliable, and consistently top-notch. So grateful to have a place I can always trust. Highly recommend!

Exceptional Craftsmanship & Service!…read more I never been to a cobbler before and this was my first time at Park Ave. I recently took two pairs of boots and I couldn't be happier with the results! Not only did they restore both pairs to look amazing, but they also expertly repaired my soles, giving my boots a new life for a very good cost. The attention to detail, quality of work, and very welcoming. If you're looking for skilled cobbler shop who truly cares about their craft, and values their work , I highly recommend coming here! Make sure to be clear of your requests, be patient on waiting for the shoes since Perfection takes time. my two boots took about 7-8 days I am definitely returning for some adjustments i need and on my boots for extra height lol. Please see the pictures posted of my boots. Enjoy!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

Brought my shoes Jaime. Jaime and Giovanna very cordial, and professional. Giovanna was very…read morewelcoming and kind. She did an outstandingly wonderful quality work and gave me back a state-of-the-art pair of shoes. It showed that she really had her heart in. Thank you Giovanna. It's great to know that people like you still exist. Thanks. David B.

Brought in leather sandals for a sole replacement and refinishing. I was notified they were ready,…read morebut arrived to find the job incomplete. The work was done while I waited, turning what should have been a quick pickup into a frustrating delay. The sandals were handed back tacky, with paint splotches on the soles and sides of the shoe that I had to point out and ask them to clean off. The final result was mediocre and clearly rushed. When I politely requested a discount for the delay and quality issues, the owner made defensive personal excuses about her livelihood, dismissing my concerns and making the interaction uncomfortable. To make matters worse, the staff then spoke negatively about me in Spanish right in front of me, apparently assuming I didn't understand. They eventually granted a very small (5%) discount, but given the lack of professionalism, rushed quality, and disrespect, I will not be returning.

No request seems unreasonable, and the results are always beyond expectation. "The Cobblers" are…read morealways kind, helpful, creative and professional.

Great local business…read more I gave them a challenge (self inflicted) to help correct. Turned the shoes around, good as new.

Competitively priced and efficient shoe repair near Summit Station. Pleasant and accommodating-did…read morea good job stretching out a pair of shoes and repairing a handbag

I brought my belt in to be shortened. It was supposed to be from the buckle. Please see photo of…read morewhat this shop did with my belt. I was horrified. Not only did he chop and glue, he put it on backwards.

Excellent Customer Service. They will redo you bag as many times as need to make you happy…read more Andrew is amazing. I highly recommend this company. They truly stand behind their work. Than you so very much.

Prices are outrageous...I needed a white leather purse cleaned and conditioned as well as a little…read moreleather purse hardware re-attached (2 tiny screws needed) I got a quote for $370‼ I could buy a brand new purse for $199 Beware before sending in your items for the cost to refurbish .... They will also charge to return your items and the UPS was $5 more than what I paid for priority to send it to them‼

Excellent shoe repair. My shoes weee repaired quickly and with high quality. The owner is very…read morepleasant and professional. The price was lower than I expected and I got my shoes back polished and shined. Will definitely use again.

Was going to get rid of these Birkenstocks but they really only needed the heels repaired. Mario…read moreRossi Shoe repair did a great job with the repair!

The craftsmanship was so incredibly poor that I had to ask for a refund, I am sorry to say. I…read moreusually do not write negative reviews for anyone but in this instance, I feel it my duty to warn other consumers. Roselle Shoe Repair gave me an extremely difficult time and did not refund my money until after (1) I left and came back with a police officer and (2) the cobbler removed the two elastics from my sling-backs without restoring the original elastics. So I now have a pair of un-usable sling-back heels with their slings disconnected. I should have never agreed to him taking them out without replacing the original elastics, but I am not the best at making deals under stress and I tend to concede very quickly. The cobbler refused to show his face to me and had a woman cover for him. An Old-World craftsman would have seen the poor work and just refunded my money. A true Old-World craftsman from Italy or Spain or a made in America craftsman would have never let such poor work pass to a customer. Detail shows the talent or lack thereof. Warning: I always try to pay cash to small businesses but no more. My advice is to pay by credit card. If you end having to dispute, the credit card company will always side with the customer unless there is blatant foul play by the customer. I had to add a star to post a review otherwise I would not have starred any.

I've come here for years! Today I picked up my Burberry loafers that I had brought in before to…read morehave them sew the sole. They glue them back and told me they couldn't sew them. That tells you how much they know about shoes (European shoes are not glued together) I had brought them in before and the old owner was the one that told me he would sew them for them to last longer. My other shoes didn't fix with glue as I waited. Would never come back. The glue is already separating! For glue, this guy charged me $36.00, It's already coming separating.

Great dry cleaner that also does tailoring they always have everything done when promised in my…read moreexperience. The service is very friendly and helpful and what they charge is reasonable. It's definitely a great place to get what you need done

Perfect. Clothes Fast service @ reasonable price. Ty. Lor. I'm gonna need you guys soon please &…read moreTY!!! Great job