Because they came right out and fixed the problem. I don't have anything else to say.read more

From the owner: Family owned automotive shop established in 1997read more

They were very friendly and kept me informed of the work that my car needed and they were accurate…read morein assessing the parts and work needed prior to doing the work. They were timely with the repairs needed for the suspension and showed me the parts they replaced. Now my car rides and drives a whole lot better and they guarantee their work nationally through NAPA for 24 month! What a refreshing experience with an auto repair company!

Great service and great people who go the extra mile to make sure the customers are satisfied.read more

On 4/8 I went for a leaky water pump repair previously diagnosed by another repair shop…read more.. Southaven Car Care agreed and repaired for $633. I drove the car for 2 days; when another leak appeared . I Took it back to Southaven CC who stated it was NOW THE RADIATOR. (The radiator Was Not Leaking B4 water pump repair). I declared it was something SCC did in water pump repair. SCC representative was cocky and nasty saying the new water pump put pressure on the Radiator which caused the new leak. He also stated the water pump was "barely hanging on my car" which is not true from the initial waterpum diagnosis B4 I went to SCC. So, I took to another repair shop which showed a cracked radiator (not there on water pump repair day 2 days prior). Now it would be $934 for new radiator from SCC. It is a shame how Auto Repair shops continue to take woman (especially older Black women) for a monitary ride. I recently read one from several people (no longer shown) about this particular shop--about bigger problem s after initial repair. I got bids elsewhere for less, where I got it repaired the next day. In closing, the owner was cocky, sometimes nasty, and very deceitful about my repairs. Please stay away!! Cocky, no compassion and shoddy work????? Wish I could give "0" stars.

This business was recommended to me for car repairs. They have provided a few services for me…read moreincluding "fixing my air". My air blows but will blow hot air or cool air or really cold air whenever. No rhyme or reason. We started this repair the summer of 2024 and still after several repairs, two very hot summers and a lot of money, I still am driving my car with the same issues. Chris was willing to work on it again at an additional charge when my air is still not working correctly after all of the past repairs and paid services. Needless to say, I am going to have to find another place to repair my air in my car. As for my other car repairs by this business, I have not had any problems. Hot and frustrated, Dana

Danny Thweatt is a honest hardworking guy did a awesome rebuild on my transmission installed a…read moreshiftkit and made my truck while again he would be my first recommendation in the tristate area he even found some parts for it they don't make anymore. Thanks danny

Absolutely, positively, without a question, make Danny Thweatt who you call if you're having…read moretransmission problems in or around Southaven. Hell, my fiancee (only half-jokingly) said she'd be willing to drive to his shop for any auto-related issues that might pop up on us from now on. And we live in Nashville. No kidding. These guys are pro-level mechanics. We limped into Memphis for the last fifty miles due to the transmission in my fiancee's 2012 Nissan Cube causing the car to "surge" in RPM's, while decelerating even if the pedal was pegged to the floorboard. We'd pull over and read Nissan forums for ten or so minutes every time, then crank it up and make it another ten or so miles down the road. We decided to skip the concert we'd driven to Memphis for and try to make it to our room in Tunica and get some sleep so we could wake up yesterday morning (Saturday, July 8th) and start trying to get the car into the Nissan dealership in Southaven. Every place we stopped at or called on the way into Memphis told us we pretty much had no other choice but to take it to a Nissan dealership due to the CVT transmission, and the fact that even the transmission fluid isn't owner-serviceable. We started calling the Service department at Landers Nissan at 7 AM sharp, but didn't actually get anyone on the phone until 8:30. This was after countless calls, a few voice mails, and the loss of a lot of patience. When the operator finally got someone in Service to talk to us, we were told they were booked solid. After explaining that we're from out of town and needed the transmission fluid changed by the end of the day so that we'd be able to make it back home to Nashville, the Service Department rep speaking to my fiancee said we could just come in and they'd hopefully be able to get to us, but there was at least a six hour wait. Fortunately I'd also been calling other transmission shops in the area, and that's when I got David from Thweatt's on the other end of the line. And we were in good hands from that point on. I explained our disastrous trip into Memphis from Nashville, and that I'd done a lot of Googling and reading forums while on the side of the road. The consensus from other Nissan Cube / Nissan with the CVT owners with the exact same problem was that there was an issue with transmission fluid pressures that caused the car to "surge and decelerate" at any speed, but particularly at highway speeds. David said he wasn't sure if they'd be able to change our transmission fluids for us, but he'd ask his boss, Danny. He did, and said they might possibly be able to get us taken care of, after he confirmed they could get the parts needed from the dealer to get it done. Of course the transmission fluid required is a special fluid manufactured for Nissan CVT transmissions, and there is a very particular procedure requiring proprietary tools and equipment to do it, so I just hoped for the best when David said he'd call me back after procuring what they'd need to change the fluids. Twenty minutes later, Danny called. He informed me that there was a Class Action lawsuit against Nissan over the faulty CVT transmissions, and since ours qualified with the mileage requirements, it would be in our best interest to have a Nissan dealership do any work associated with the car. My heart sank, and I had a lead ball in my stomach when I told him I'd take a chance with all that once we get back to Nashville, and I literally just needed a fluid change to get us home and that the Nissan dealership wasn't really helping us, so we were desperate. He said "Well come on in then. We'll handle it for you and get you home". A hero is what Danny Thweatt is. A hero with tools and car lifts instead of a cape. We made it into the shop, and were told to just come back in an hour and a half. David told us all our options for eating within walking distance, and told us we were welcome to come sit in the air-conditioned office instead. And that we could sit in the only two chairs they had in the office, each at their respective desk. We politely declined, and went to grab lunch across the road instead. You honestly can't find more polite, hospitable, friendly, knowledgeable, and professional mechanics anywhere in my opinion. This has gone on too long, so I'll wrap it up by saying this: Danny did get our transmission fluid changed, and replaced the gasket and filter kit. He recorded the code that the OBD displayed before he started so that we'd be able to provide Nissan with any pertinent information to start the transmission replacement process as part of the Class Action against it. He showed us the metal flakes in the transmission fluid pan that exhibited some serious damage to the CVT. All in all, it took a few hours; but we made it home last night. And I'll tell anyone I can that Danny Thweatt is an absolute pro, and he's one of the few out there that cares about his work, and takes great pride in doing his job well. Thank you Danny. A++

My son's car needed a clutch and it had taken over 3 weeks to get it done but everyone is busy and…read morepossibly nobody else could've gotten to it any quicker? It was a decent price. They even showed me what the old one they replaced looked like. Then fast forward 2 weeks and the input shaft is broken and it needs a whole new transmission. I asked why they didn't notice this when the transmission was out replacing the clutch. It has now sat there for over 6 weeks and out of dozens of unanswered calls, I finally reach someone. She's going to get me a price and call me back. Weeks go by and I still can't get anyone to answer the phone. I finally towed it somewhere else! No thanks!

From the owner: Transmission Repair, Auto Repair, Diesel Repair, Clutch Repair, Differential Repair, Driveline…read moreRepair, Brake Repair, Suspension & Steering, Engine Repair, Auto Electric, Battery / Charging Systems, Cooling Systems, Emission Systems, Exhaust Systems, Fuel Systems, Lighting & Wipers, Filters & Fluids, Belts & Hoses, HVAC

Spencer Lee's transmission is the best in Desoto County, extremely knowledgeable, very efficient,…read morethe fairest prices around completely stands behind their work, Spencer Lee's work is way above industry standards just gives you confidence when the job is done it has been done 100% right, and the employees there are great and will help you understand what needs done to your vehicle, if you have transmission questions or problems no need to look any further, like I said the best in Desoto County. Bobby Waddell

A year ago I was referred to Spencer Transmission by another mechanic at Southaven Car Care and it…read morewas the best advice because my transmission needed to be replaced. Spencers fixed my transmission and it was pricey but no where near as much as it could have been (so I've been told). Recently I began having trouble with my vehicle again and I brought it back to Spencers and the gentlemen there honored their work and fixed it right up! I only gave them 4 stars instead of 5 is because I had to wait 2 weeks, but that could be a good sign too; maybe they're so popular that they're backed up! ;) Anyhoo, I would highly recommend them to repair your transmission.