Let me start off by saying I dropped my truck off May 1, 2026 because I was experiencing grinding sounds the front passenger side. He held my truck for a whole week. I called him Monday, May 4. He hadn't gotten to it. He didn't call me until Friday, May 8 only to tell me that I needed an engine clean on top of right front wheel bearing in my front and rear disc brake pads needed to be repaired as well as both serpentine belts. I didn't ask for all of that. I was only expecting to hear about what I was inquiring about which was the grinding sound on the right side of my truck I was aware I needed a brake pads and rotors. I didn't ask for that. I have the invoice paperwork here that shows how he wrote it up the way he wanted to write it up. My service request was the vehicle has a noise when driving in front and a grinding noise under the floorboard check and advise that's it but then he puts on here diagnose noise from engine area so when I talk to him about it, he claims he did nothing the engine and they didn't take nothing apart blah blah blah for all of that I had to pay $88.71 just for him to look at it and not fix it and after they added the 3% to it for using tap payment it came out to $91.37 that I paid for nothing on top of the fact when I left, they created another problem now my oil pressure notification keeps coming across my dashboard since I've gotten it back and it reads oil pressure low stop engine now clearly there's oil in there so they've created another problem and he told me that I could bring it in today in today's date is May 12, 2026 I told him I don't have any money to give him to just look at it and not fix it. I feel like their business is struggling in some aspect in the boss. The owner of the establishment got them out here scamming people to make money is so unfair and selfish and Adrian he kept trying to speak over me as I'm trying to explain what's going on. He's talking while I'm talking, not listening. It was just very rude and unacceptable behavior, especially coming from him because I've left really good reviews based off the work they've done for me years ago in the past and something has changed because they can't keep mechanics. They're constantly changing mechanics and now they've destroyed something in my truck that I have to figure out how to fix with my own money on top of trying to repair what needed to be repaired in the first place I'm very disgusted and disappointed and very shocked with the treatment I received in the service I received as well highly unacceptable and upset and I will let everybody know how they treat people up there. They treat you nice when you paying the money but when you have nothing to give you get shit service this is not over. I feel like I was taking advantage of, and I don't like that feeling at all so if you call up there and talk to Adrian Carl, this is right hand man he act like he don't know what's going on half the time anyway it's all a mess up there. read more

Todd Holliday's Winchester Tire & Alignment - This is the invoice that clearly states what I needed him to inspect. He claims he didn't do anything with the engine, - Tires Near Me - Memphis, Tennessee

I could not convince the owner to proceed. I will say this thanku Todd from the bottom of my heart. You were patient, informative and did everything in your ability to assist me. Excellent customer service even though we hadn't met. That means a hell of a lot. I am a disabled senior and I plan to get my own car so I won't have to depend on other people. Todd when I do you are the man to see. I also will refer others. I have a strong feeling about your business. You are a good man, continue my young man. Your attitude will take you far in life. Thanku again and bless you. Ms Debbie read more

courtesy inspection? you've got to be joking me. they charged me 88 dollars for an inspection because I came in looking for a power steering pump and they tried to charge me $1000 and I told them no. absolutely disgusting the way they treated me like an idiot. they told me I couldn't have my car back unless i paid $97 which was NOT the price they told me over the phone. read more

Everyone I spoke to or interacted with at Winchester Tire obviously understands what customer service is all about. My car I needed to be aligned. I dropped it off at 7:30am and it was ready in less than two hours. This was in stark contrast to my experience with the business I first took my car to for the alignment. I chose that shop because they are part of a well known chain and more convenient to me. The difference in service between that first business and Winchester Tire is 180 degrees apart. I wasted my time and money at the first place and my car was still not aligned properly. It is WORTH driving a little further to get first class service from friendly, competent people at a great price and in a reasonable amount of time. I will give Winchester Tire future business and recommend them to anyone. read more

I've been using Todd Holliday's services and I've never been let down. Thank you for always giving me a fair estimate and being consistent with your time-frames and overall service. read more

They had my car for over a month. And I usually had to call to get an update on the progress. Then I was misquoted on the total amount of the repair. I would not recommend. read more

Winchester Tire and Alignment (In Memphis, TN 38116) appears to have a management team that does not enjoy owning up to the shortcomings of their mechanic staff. I was told NOT to bring any automobile back and was discontinued as a customer because ownership/upper management (Todd) - did not like taking responsibility for errors that his team made in regard to vehicle repair. He did not like it to the point of instructing his front line staff to inform me not to come back as a customer. (Shocking). At any rate, I am thankful that there are plenty of other car maintenance entities that do not soley look to take advantage of their customers and treat them unfairly when their establishments makes a mistake. I DO NOT recommend Winchester Tire and Alignment.... unless you are buddies with the owner. read more

Excellent service, great staff. I have never received anything other than exceptional service

Horrible customer service they will tell you to bring the car in but when you arrive tell you it's a fee to not only look at it but you have to wait 3 1/2 hours will never return here read more

I have been taking my car to Winchester Tire for 30+ years, I have purchased all my tires from them, they have done all my car repairs and they do my oil changes. Great Customer service! read more

Great company to work with. Every time I have gone there (and I have been dealing with them for 20 years as they serviced our government vehicles), they have been efficient, have done a great job and given me a fair price. Unlike other shops, they don't try to sell you what you don't need. But they will make sure you are safe when you leave. read more

i purchased a set of tires from winchester tires april (2) and may (2) of 2013. it is now the same time 2015 and i need a new set of tires. the amount i paid for these tires they should have lasted at least 3-4 years. i am not sure if received a bad set of tires but they state tire warranty is based on miles (which you will use before years). winchester tires donot want to compromise with new tires. i will never use this business again and would not recommend them to any one. your tires should last more than 2 years if paid for new ones. read more