ive been going there for years and i trusted Brian. They have definitely saved me money over the…read moreyears but I feel like the economy has everyone taking advantage where they can. My HVAC unit went out and I was told it would be $240. I quest the high cost and was told by Brian that the part was $100 and then the labor.He said the computer told him it would take over an hour. I found the part (used) on Ebay and watched a YouTube video and it took less than 15minutes to install it myself. I asked him about it and first he said they have to go by what the computer says which is nonsense. Then he mentioned the time they took to diagnose thr problem. I get all that but just be upfront with that. Post a few for looking at it. Dont make a fool out of me and waste my time sitting in a lobby for an hour and you were done 50 minutes ago. Now I'm questioning so many pet repairs. Not cool

From the owner: 261 Auto Repair is focused on providing high-quality auto repair and service along with customer…read moresatisfaction. We will do everything we can to exceed your expectations. We work on all makes and models, everything from basic oil changes & turn ups, to brakes, A/C service & exhaust work to complete motor replacement. Our work is always backed by a warranty, so you can drive away with confidence!

The service, they say you have to pay for your repairs before they fix your car because people have…read morecame back and took their cars without paying I believe the reason is so that they can take their time fixin

This place is absolutely horrible Logan will let your vehicle sit in his lot for a week or longer…read moreand will try an overcharge you would have gave negative stars if I could.

I've been coming here for years. I like how they are a family owned and operated business. Fred and…read morehis sons, Jake and Jason always take care of me. I drove from California to Akron and my Camry had some kind of oil leak and a coolant leak. I took it in and they said I would need to leave it overnight. No problem, because they gave me a loaner car to drive for the evening and next day, while I waited for my car to get fixed! I was very impressed by that! They also have real smart mechanics that know what they are doing. I felt that my old Toyota was in good hands. If you want quality, honest service, this is the place to go! I love Akron!

it took them 4four days to get the brakes done on my truck…read more very slow, very high prices.

So, we took our car there. They said that they fixed the wiper motor, It goes so slow that I will…read morenever be able to drive in the rain or anything more than a mist. They said that they fixed the radio slot because the radio was loose, they folded 2 pieces of foam rubber and put it on each side with no front plate because they broke it. We had asked them to do a lot of little things and they did none of them. They had our car for two weeks and did basically nothing. But you get charged for hours and somehow they claim to have spent a lot of time on it, I really don't know how. I will NEVER take a car there again nor will I recommend this garage to anyone that I know.Extremely disappointed!!!!

this place is so terrible!!!!they had my car for over a month and didn't do a single thing to it…read morejust let it sit there

We recently got stranded in our Jeep and had transmission fluid. Filling our jeep with smoke out on…read morethe highway. We got towed to this location because it was near where we were at and not only did they take care of our car. They took pictures of all the details so what went wrong with the car and how they fixed it plus they called an Uber for us and just added it to the bill so we didn't have to pay out-of-pocket right there to get home, it was just round the clock first class Service.

This IS the place to go!!! I won't take my vehicles anywhere else!!! Ziad and his staff provide…read moregreat quality work at a reasonable price. One of favorite things about this place is their honesty. Ziad will tell you everything that he finds wrong with your car, but when he will tells you he lets you know what really needs worked on now and what you could probably hold off on having done for a little bit if you wanted or need to. Zaina is always great at scheduling my appointments and answering my questions. They always keep me informed about potential problems as they work on my vehicle and the progress of my vehicle while they have it. Great communication! This staff is on point!! They do great quality work, they check their work AND they do it in a timely manor!!! Seriously folks look no further after one visit you will be a customer for life! ~ HONEST ~ QUALITY WORK~ GREAT PRICES ~

I purchased a car here In 2024. I was told one of the perks was free car washes for the life of the…read morecar. Every time I try to take advantage of this perk, the car wash is closed. They also advertise that I can go to one of their other dealerships, so I stopped by their Kia dealership today and learned their car wash is unavailable for the foreseeable future. I then drove t to the Chevy dealership and found their car wash closed. I inquired as to the reason for the closure and was told by Nick that it will be closed for at least two months. I asked if someone could hand wash it and he said they don't have staff available who can do that. (I wonder what the gentleman who occasionally runs the car wash is doing) He suggested I try their Cadillac dealership across town, but I also recall being referred to the KIA dealership by that dealership . Bottom line the free car washes are spurious at best. Don't fall for it. The only shining light during this experience was meeting a technician at Chevy named Rodney who seemed genuinely empathetic and wanted me to have a good customer experience.

Title: Failed Warranty Support, Repeated Misdiagnoses, and Over $3,200 Charged…read moreI bought my 2017 Chevy Colorado from Vandevere Chevy in July 2025 and originally felt confident thanks to their "Forever Warranty." That confidence is gone after my experience with their service department. In December, Stabilitrak, ABS, and T/C lights came on. Vandevere diagnosed a corroded driver-side hub and ABS sensor, told me they weren't covered under the warranty, and charged me. Later, the warranty provider confirmed that wheel hubs are covered and that Vandevere had actually submitted the claim--yet they still billed me. They also performed an alignment and replaced a battery, bringing the visit total to $1,600+. A month later the same lights returned. Vandevere charged more diagnostic fees, performed an oil change, replaced a pigtail, charged me to diagnose a loose heat shield that only needed a larger washer, and charged me to diagnose an "oil leak" that I or an independent mechanic could find no trace of. They also charged me for repairing a broken wheel stud even though they rotated the tires and cross threaded it during a previous Vandevere service. Despite the charges, the actual issue was never resolved. The lights came on when they test drove my vehicle. I took the vehicle to a trusted independent shop. They immediately found the real cause: the passenger-side wheel hub, which Vandevere never inspected. They fixed it correctly, and the warning lights disappeared. When I raised these concerns with Vandevere, a manager admitted certain items should have been covered and offered partial reimbursement including submitting the independent shop invoice for reimbursement. But another employee later told me that the independent shop charges would still stand because I didn't get "pre approval" for that repair--even though Vandevere had failed twice to fix the issue and repeatedly misrepresented warranty coverage. In total, I paid over $3,200 to Vandevere and they never fixed the problem. This is not what I consider honesty, accountability, or customer service. I cannot recommend their service department and will not be returning.

I recently purchased a 2018 Toyota RAV4. Lights just started coming on saying that my ABS brakes…read moreand sensory's were off. I took it in to have it looked at, and my service guy named Greg first told me that the amount was going to be almost $1200. That seemed to me to be really off since it's a pretty newer car. He called the warranty department, and checked to make sure that it was something that could be covered. And it was. I was so excited that he was able to save me so much money. I recommend everyone to go to Toyota in Akron, and ask for Greg. Summit Toyota-of Akron. Honest, and kind. Thankful.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400…read more We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That's what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it's important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn't later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It's actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I'm out $400 and don't have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It's the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.

10 My vehicle has recently become a bullseye for bad drivers. 3 crashes in 4 months. The first one…read moreI had Lennys do the repairs. The second was with a suggested competitor and the third was back to Lennys. My experience with Lennys was far superior. The friendliness of staff from the front desk to the technicians to the rental was top tier. I left feeling satisfied by the process and secure in the knowledge that my car was ship shape. 5 out of 5 would recommend

I had to get my car repaired after an accident. I brought it here off a recommendation and I'm glad…read moreI did! I appreciate all of the work and time you put into my car!! I got all of my answers in a quick and timely fashion and my car feels brand new. Thank you!! I've already told everyone about the service I received! I highly recommend it!