UPDATE: A few hours after writing this we LOST ALL HEAT DURING A BLIZZARD. No power interruptions,…read moreit is THE SYSTEM NOT WORKING YET AGAIN. Called only to be told we'd get NO help or support for two days. Our entire house is only around 55 degrees now and we can't safely leave. DO NOT USE THIS COMPANY. I am so unbelievably upset. We called Friday asking for help and now here we are, heatless with two kids home during a blizzard. ----------------------------------- I waited a long time to write this review because we gave SumZero many opportunities to correct ongoing issues that have existed since day one of installation (a few years back). Unfortunately, we continue to have persistent problems with both heating and cooling. We have two young kids and at this point it is unacceptable these issues haven't been resolved. In the summer, our back room with vaulted ceilings is consistently 5+ degrees warmer than the rest of the house. In the winter, that same room is always about 5 degrees colder. The main living areas also had issues for the first few years, struggling to maintain temperature in the summer and leaving the house humid and unable to hold the thermostat setting some days. After extensive back-and-forth, SumZero ultimately replaced the entire outdoor unit, stating we must have received a "lemon." That replacement was installed this past summer, yet the temperature imbalance in our back living room remains unchanged this winter. Separately, we were provided a mini-split for our partial basement living room. That unit is unreliable and often does not work at night. The settings are correct, we have tried power cycling and resetting the breaker, and it still works only intermittently. It has been set to 68°F for days, yet the room is currently 56°F with no warm air blowing, despite the unit being on. My husband and I have contacted SumZero countless times over multiple seasons and years. Even after replacing major equipment, we still do not have a system that can adequately heat and cool our home as promised. The heat pump system installed through MassSave has never performed adequately in the years since installation. I understand that some older heat pumps can struggle in extreme conditions, but high-efficiency systems (like one we should have received via MassSave rebate with SumZero) should be able to handle New England winters and hot, humid summers., from my research. Ours cannot do either consistently. At this point, we are exhausted from having to address these issues every few months. While the customer service representatives and technicians are polite, no one has been able to properly fix the system. I strongly recommend going with another company if you want to avoid a long-term headache. Photos show mini split remote temp set to 68 but room thermostat shows 56, this is a common occurrence. Other photo shows main house ecobee (new thermostat for heat pump unit) set to 70 (has been set to this for months) but it's only at 65 in reality and continues to go down. The back room with vaulted ceilings thermostat currently reads 59 even though it should be at 70.

Great company! Honest people and fair prices…read more If you're anything like me, you hate shoddy work, and in the home remodeling industry, there's a lot of that. I would rather pay a premium to ensure it is done right and the quality is there. SumZero does that and more. We called, and within a day, they sent one of their experts, Raphael G., to quote us for ductless mini-splits to outfit our home. He was very thorough, offering different options that would work for our living room and bedrooms, which are boiling and humid during the summertime. He made the process extremely easy for us to understand and was willing to work directly with our condo association to accommodate their requests. We're still waiting to get them approved by our condo association, as there is a lot of work involved in obtaining approval. However, so far, the experience has been nothing but easy and painless. I'm looking forward to having the mini-splits installed.

Excellent service and technicians Lucas and Shawn were amazing. Would recommend this company to…read moreeveryone. Explained everything to us very well as we were unfamiliar with this type of heating and cooling coming from the desert area and Midwest. Picked up after themselves, went over the system when install was complete! Recognized EMT Service too. Highly recommend

Metro West Mini Splits recently installed 6 mini splits in February 2025 to our new home in…read moreMarlborough, MA. Alan, Jamie, and their team were so kind, respectful, knowledgeable, timely, communicative, and easy to work with. We could not be happier with the final product! Metro West Mini Splits was also very reasonably priced, and they made the Mass Save rebate process a breeze. 100% would recommend to anyone needing heating or cooling services!

I had purchased a complete heating system including indirect water heater from Boucher Energy…read more They tried to sell me an annual service contract but it was too expensive. One day I noticed my water tank had a slow leak. I contacted Boucher Energy since the tank had a lifetime warranty. They were very rude over the phone commenting on how I did not have an annual service contract and had not purchased anything from them in years. They scheduled a technician to come out 2 weeks later and look at the leak. The day of the appointment it was snowing. There was only an inch of snow on the ground. Boucher called me to cancel my appointment due to the weather. Who doesn't work when there is only 1 inch of snow on the ground? At that point, the leak had gotten worse and I had to put several towels down daily to absorb the leaking water. I was told by Tina that the service manager would come out the following week to personally inspect the water tank. The day he was scheduled to arrive, he never showed up or called. The following day he calls me and says I can just send him pictures of the leak. What a joke. It's now 3 weeks since I first called them and the leak keeps getting worse. Now they tell me that all they needed are pictures of the leak. I send them the pictures and they order the replacement tank. When the tank comes in, they call me to schedule installation. A few days before they are scheduled to come out and replace the tank, the leak is so bad that I have to put 5 towels down every 3 hours to absorb the water. I email the service manager Monday morning to see if they can come out right away so the tank doesn't burst and flood my finished basement. Below is his email reply. Good Morning, Unfortunately, I do not have any availability until Friday, the date of the installation. Thank you Stephen Cammuso Service Manager Boucher Energy Systems88 Millville St. Mendon, MA 01756 Office (508)473-6648 Fax (508)634-3509 The technicians that finally came out on Friday and replaced my tank said that the corrosion was so severe and that they are surprised that the tank didn't let go and flood my basement. I would never ever use Boucher Energy again. They are the worst company I have ever had to deal with. Rude, greedy and unprofessional.

Installations are great but service is expensive. Last two service calls marked up prices of parts…read moreby a factor of 3 to 6. A $65 part was billed at nearly $400 and sales tax was charged on that amount. The first service charge (for a thermostat) was changed when I questioned it but the second was not. Service manager pretended that labor was included in parts but he charged sales tax on the whole amount which suggests not. Service call is billed at $165 if over 15 miles, so no excuse for extreme parts markup.

It's been over 5 years since my last review. Target is still my choice and I am thrilled to…read morecontinue to work with them. I trust them and they have done me good with repairs to my boiler and maintaining my two a/c systems for the house. Advice has been spot on and will use them to replace and repair as long as they are in business.

In general, I have found this to be a great service with maintenance and responsiveness…read more However, they really stepped up when I needed them most. We got back into town on New Year's Eve to find that our furnace had failed. Chris offered to come that very night to look at the furnace and assess parts even though it was New Year's Eve. They offered me several options without any hard sell. Once we had decided his crew was there on January 2 and the entire replacement was done by January 3 in the evening. They were quick to respond and complete the project, and very we are happy with the new system.

Mike was fantastic and gave us great advice on repairing the old AC unit vs getting a new system…read more The price was great compared to others in the area. 10/10 would recommend.

Working with Pro Comfort was a positive experience from initial contact through proposal and…read moreinstallation. The installers are hard working,skilled and friendly. Highly recommend Pro Comfort and would not hesitate to call them again.

David promptly responded to our service request. He diagnosed the problem and returned with a fix…read more Would recommend his company to anyone that needs heating and plumbing services. Job well done

I tried them originally through their introductory furnace inspection. They came out and inspected…read morethe furnace, and said the furnace was fine but our thermostat was broken and they'd replace it for $300. I told them I would do it myself, and reinstalled the original thermostat, which worked fine. 2 months later (in December) the furnace stopped. I called them, they said they would try to get here that day. We waited all day with no response. They came the day after and said they needed to order a part, but could not tell us when it would arrive. Into the weekend, after 2 full days without heat, they said to get heat on the weekend would cost $1200, or $700 if we waited until Monday or Tuesday. We chucked them and called another company. That company said this was a common problem and should have been caught in the inspection. They could come on the weekend to do it for $1000, or do it on Monday for $500. I shouldn't have called back after the thermostat issue, but I sure won't call again, and recommend anyone else also look elsewhere

Great interaction with the father and son team. I had a different company come out and they gave me…read morea ridiculous price with no assuring ETA (at least a few days with you hot water). They came out, quoted a fair price and got it done. Super easy.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

My central AC stopped blowing air so I reached out to a handful of companies…read more Alex got back to me quickly and worked with my busy schedule to agree on a day. I have a very old AC unit that's in the attic and I wasn't very optimistic but after about an hour of working on it Alex got it working again by replacing a fan and installing a new thermostat that was compatible with new part. He has to work hard as it was warm that day and probably 90 degrees on the attic . Alex was very professional and personable. Price was incredibly fair . I would recommend and I will use Alex and his company again.

Alex and his team did a wonderful job replacing our two gas funaces that were probable 70 years old…read moreat this point, no exaggeration. They were responsive, straight to the point with their estimates, knowledgeable, and very helpful with any questions we had. Very good experience front to back.