I generally tend to scout out Brooks suppliers so I dropped into Footwear etc. to see what their…read moreselection was like. This location carried the '25 Brooks for men, but was a bit behind for the women's section and seemed to only carry the '24 and before. The new '25's/'26's have a bit of a futuristic large white heel so they're easy to spot. While the service was rather neutral as the associates were busy, the prices were comparable with what's online for both the shoes and feetures socks, so I could absolutely see myself stopping in when I need something immediately. All in all, I would absolutely come back.

I was referred here by my foot Dr to get fitted for better shoes last month. Melissa was a big help…read morein finding a really good pair for me. I got on this cool machine that evaluated my feet which would help her find the proper fitting shoes based on my feet. Pretty cool! She also was able to email it to me so I have for future reference. She brought out 4 pairs of sneakers for me and inserts that would help my feet feel more supported in them. And they really do make a difference. I opted for the Hokas - I was really trying not to get them but they were the most comfortable ones out of the 4. The inserts are expensive and so are Hokas but I did get them so my feet can get relief. Update: I have worn them several times, it does take a bit of getting used to walking in them but these shoes hug my feet and it takes the pain away. It's definitely a different feeling from the other sneakers I've been wearing (Allbirds) which I loved but found I needed much better support. This place has wonderful shoes, supportive flip flops (Oofos), sandals, inserts and pretty handbags as well. So thank you Melissa for your help that afternoon and being very patient and so knowledgeable.

I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

I have been shopping here since it was only shoes and I was in college thinking I needed all the…read morebeautiful Italian shoes! Now it is a cool California woman's dream. The owner is lovely and so helpful and last week helped me in a pinch. I am recent postpartum and not super comfortable in my skin and she took the time to help me choose pieces that made me feel comfortable now but will be able to wear going forward. They have the new and classic pieces as well as trendy so there is a wonderful balance!

I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

I came here with my two sons and omg I had a terrible experience. I sent in a survey and hope they…read morelook into this. I work hard for my money and do not appreciate security stopping his "route" a foot away from me and my two sons when we are looking at high price Nikes. HONESTLY, there is a Dicks right there where I have never had this experience before in my life and its more lively there anyway. I felt uncomfortable and like I was being watched when all I really wanted to do was get school shoes for my kids. Never again. My money will be spent in places where they don't follow me because of assumptions due to the color of my skin.

I bring all my shoes (new and old) to Orinda Shoe Repair for routine maintenance and repair - I…read morehighly recommend them as they do a great job and are reasonably priced. They have extended and revitalized the life of older, expensive Italian boots and shoes that I 're-discovered' in the back of my closet, making them appear brand new, current and remain super comfortable. I've also brought in new high-end shoes I've purchased for repair or taps. Overall, forget buying disposable fast fashion by extending the life of your quality shoe investment for years and decades to come. It's the sustainable thing to do!

Orinda shoes is the best of the best! I've brought in many of my beloved and not so gently worn…read moreshoes and they have always been able to make each pair look like new again. I've also bought a pair of high-end designer pumps from their shoe store in the back and it was one of the best purchases I've ever made. I'm so happy I found this place!

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

Important: This review is specifically about Road Runner Sports' online sales and customer service…read moreexperience, not their retail stores. I'm a VIP member of Road Runner Sports, so this experience was particularly disappointing. I placed an online order in early August for a pair of shoes that were on backorder, with an expected shipping date around mid-August. From then on, the expected shipping date kept getting pushed back week after week. Each time I followed up, I was reassured that the next expected date would be honored and that my order would be prioritized once the shoes became available. Based on those assurances, I decided not to purchase the shoes elsewhere. Unfortunately, these shoes are in high demand, and by the time I found out Road Runner Sports could not fulfill my order, they were no longer available elsewhere either. Today was the latest date I had been told to expect the shoes. When they didn't arrive, I contacted customer service, only to be told that the shoes were out of stock and that my order would simply be cancelled. To be clear, my frustration is not about the cancellation itself. I understand that inventory issues happen. My frustration is with the repeated delays and assurances that led me to believe my order would eventually be fulfilled. Had I been given accurate information earlier, I could have made other arrangements and purchased the shoes elsewhere. What made the situation even more frustrating was that customer service was of very little help, and despite specifically asking to speak with a customer service manager, I was not given the opportunity to speak with one. As a VIP member and loyal customer, I expected better communication and ownership of the issue. I would have much rather been told upfront that the order could not be fulfilled than be given repeated expected dates and assurances, only to end up with a cancelled order and no shoes after waiting for more than a month. I hope Road Runner Sports takes a closer look at how it handles backordered online purchases and customer-service escalations. This experience has left me very disappointed with the online sales operation, even though this review is not a reflection of their retail stores or in-store staff.

I love this store! Service is great! The selection of items is perfect- they always have what I…read moreneed. Even if they did not have it, the shipping is amazingly fast! Rothy's are worth every penny and you can use them for a very long time! This store also recycles your older ones when you are ready. Amazing people, service and love the store!

My husband and I stopped in on a busy holiday weekend for me to make an online exchange for…read moredifferent sizes and for my husband to try on some shoes. Seeing that there was already a large group trying on shoes that both of the employees were helping, I was expecting to have to wait awhile to be helped which was fine (especially since I had 4 pairs to exchange and knew that would take some time). However we were only browsing for a few minutes when Carisa, one of the store leaders, paused to welcome us in and asked if there was anything we needed. I explained the exchanges I was looking to do, and she quickly grabbed me what they had in store for me to try and similar styles for what they didn't have an exact match of. After helping me, she noticed my husband had a pair in hand and offered to grab him sizes as well. She gave us advice on sizing and checked in multiple times while still assisting the other employee with the large group. While my Husband was trying on his shoes, Carisa rang up my exchanges (which included ordering multiple pairs that were only online) and made everything so seamless. She was so kind and helpful, and we left with 2 more pairs than we were expecting to. We will definitely be returning to this location!

Clown prices!!! Everything is overpriced, even higher than the resell market. Don't waste ur time…read moreor money.

I bought Jordan 4 black canvas in July and I found out they actually cost $210 (retail cost) alone…read more At the time the seller told me he would sell the shoes for $450 but they charged me around $568 however the receipt doesn't tell me what the extra charge was. Didn't say if it was taxes or shipping. They told me the estimated time for arrival was supposed to be a week but even after two weeks nothing arrived. We texted the seller as well as called and he never picked up until we tried from a different phone number in which the seller told us that it was ready for pick up, but by this point we just wanted a refund. We sent a claim to the bank and when the bank tried to investigate the store told the bank that the shoes were picked up in store during purchase but that's not true. So we called the seller again and he said that the shoes were in store and sitting in the stock room with no name or information of the client. I know that in Macys if the merchandise is not picked up within two months that the employees can keep whatever was bought. That might be the case here as well. This is after two months as well. I decided I'll just go to the store and pick them up despite the fact that the store is 3 hours away. When I asked why there was extra chargers they told me it was due to taxes but the taxes said 0 then they back tracked saying it was shipping except they never did ship it or refund the shipping cost.They never were able to explain why the extra charges were made. The manager ended up calling the original seller who apparently had told me that the shipping cost was because they shipped the shoes from their LA store to the Walnut Creek store and that it would cost me more which is ridiculous considering the library doesn't even charge for that. They didn't tell me that I would be charged for between stores. The cherry on top is that the shoes are creased, and I was charged an extra $118. An extra 118??? Despite being so inconvenienced by the situation?? Don't buy from them, they are poorly managed, very unprofessional and a scam. This has caused me so much stress, and it was supposed to be a happy occasion as it is a gift for my son. This has also caused him stress since he knows about the whole situation.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

Store was great thanks to the guys at stoneridge Airloom for telling me to check it out was worth…read morethe drive

Great staff everyone welcomed me with open arms every time I come here always have Great customer…read moreservice. LUS