Terrible experience and service. After a long drive with my dogs, I needed to get the hair vacuumed…read moreup in my car. Taking a 2 hour lunch and making a 30 minute drive on a rainy day, I decided to pay for the most premium car wash experience called the "Ultimate Wash". Again, it was a rainy day, so all that was needed was the vacuum inside the car. Following the wash (with a tip) I raced back to work after the long lunch and drive back to the office. At the end of the day, I noticed the back of my car had not been touched. Hair all over the place. When I called, the owner did not even get on the phone with me, and did not offer any discount or refund. I will never go back, nor will I ever recommend.

Service, professionalism this place does a fantastic job, thorough detail work...hand down the best…read morewash around the Rockford, Belevidere, Freeport area...

Came here to get my car looking good to sell soon. Got the top tier wash which was $22, and…read morevacuumed the heck out of my car afterwards. Really appreciate the free vacuums that are on both sides of the car, making it really easy to clean every nook and cranny. The wash went very fast and the employee at the front of the line was very helpful and efficient. The car looks mostly in tip top shape after the wash and wax, but there's still small traces of dirt and debris on the outside. Would have loved to see all of that gone for how expensive it was, but then again, I worked at a car wash decades ago and you really can't get a car fully clean without an actual human doing it. So this place is good for what it is, just next time I'll skip the expensive wash and just do the middle of the road one for $12.

New Management And this guy is working hard to improve this…read moreplace. Things are starting to work better and the people that he has hired are much better and there friendly kind and pleasant. Very nice improvement ! Keep up the good work. Danny Phillips

While employees are polite and helpful, the equipment itself is not that friendly to paint and…read moreshield wipers. That added extra expenses in repairs in the long run. The first time (not being sure)I let it slide and repaired it myself. The second time I noticed damage on vehicle, I reported it and never heard a word from management. Third time and then I was fed up, rear-shield wiper was damaged and their answer is that they're not responsible for damage to the vehicle.

This car wash does a great job. I belong to the club so I can wash every day, but I only do once a…read moreweek. It's a great buy! My only complaint is that it doesn't dry the back end very well. I just dry it a little myself. Money well spent to drive a clean car.

This is absolutely the worst most rundown piece of crap carwash I've ever been to !!!!…read more Half the time they don't even have soap in the sprayer !!! Should be condemned !!!!!

Very Nice. my car looked sooo clean after being detailed Everyone there was very nice! Price was…read morevery reasonable I would definitely recommend the Wash Factory

Went to get my car washed and have the inside cleaned. I was told they are not washing cars today…read more I asked if they could just clean the interior and he said no. No explanation as to why. Pretty sure they just didn't feel like working today. Very strange.

Mister Car Wash was kind to us. I only got the basic because it was a raining day, but I like how…read moremy car was looking clean.

Stopped going here years ago due to poor interior cleaning. Recently went back. Whoah! Wow! have…read morethey improved their game! Best interior clean I ever had in the drive through wash. Must be hiring better people, because they sure know what they are doing now. I will definitely go back even though I paid $28. It was worth it THIS TIME -FINALLY!!.

BEWARE! When they first opened, I tried to sign up for a monthly package. On my next visit, they…read moresaid the subscription hadn't gone through, so I had to pay. Because of my paperless online banking, I didn't notice right away that the subscription DID go through and I was being charged monthly. Try to call them. lol They don't care, don't respond, and I am going to have to file a claim to get my $800 back.

Horrible. Should have listened to the reviews. Tried cancelling my membership back in March and I'm…read morestill getting charged 2 months later. After 2 phone calls, 2 emails, and 3 in-person visits later to cancel (every time I came in since March I was assured it was cancelled) they finally cancelled everything. I even gave them all my receipts and the person I assumed to be the manager still said "I don't have enough information to give you a refund for the last two months" --and those were months that I never used the car wash. Money hungry business owners who obviously don't care about the customer or trust them. The employees also don't seem to know how to start or cancel the fast pass system correctly, or else this wouldn't have happened. I really never leave bad reviews but this place is awful.

I purchased the ultimate car wash. Normally they do a great job but yesterday not so much. My door…read morepanels weren't wiped down well the did a terrible job vacuuming the flors and wiping down the seats. The performance wasn't worth the $36 I paid.

They do a great job. Inside and out. The employees are exceptional also. I will not be going…read moreanywhere else.

This is one of if not the worst self washing car washes I've been to. 5 dollars earns you a lowly 4…read moreminutes of washing. I can go and get a full car wash and detail for 15-20. This place is stealing money

$5 for 4 minutes & an extra quarter only adds 10 seconds. Please don't go here if you're looking…read morefor a cheap alternative. Its obvious their main goal is to Wish there was an option to put 0 stars because this is insane and immoral. People who cant afford a car wash go to these places so they can do it themselves for cheaper. Theres no way to know how much time you get until you pay the $5 for a mere 4 minutes. Theres no type of menu informing you what youre paying for. Nothing. That only gives you enough time to get the soap on the car and scrubbed in. They know nobody can wash their entire car in 4 minutes. And at an attempt to get more time I put in a few more quarters. 10 extra seconds per fucking quarter. Your only 2 options are to drive away with a soapy car or pay 10 dollars for a chance to even dry the car. This is so exploitative and manipulative. To go after the people who cant afford an autonomous carwash is predatory at best. Im leaving this place with a wet car and 10 dollars in the gutter. Not to mention the equipment was faulty as fuck.