There is always a complication every time I go in. I schedule with Caden today and when I get here…read moreI am advised I have to wait til the groomer arrives as Caden is standing right there. The check in staff is just not customer service oriented. Always something. Last time I had to walk over to Banfield and get records for vaccines. The Loveland location leaves a lot to be desired. This will be our last groom here ever. If I could rate zero stars, I would. More challenges than it is worth and will drive farther for people who are actually good at their job and truly care.

Tried to buy some fish tonight and they refused to sell them to me. I understand their reasoning,…read more but the employee Brittany, was very rude and condescending, and talked down to us. Last week this same person told us we can't just buy one fish, we needed to buy 3. I would recommend just not doing business with this store.

I would not recommend. It was just an expensive blowout. Our dog was clean but the cut or lack…read morethere of was awful. Our dog had a landing strip down her nose, but nothing else was trimmed around her face. Instead I had to trim the chin, nose, and ears to eliminate mop face. No trimming occurred around her face! It took forever to get her groomed as well, even with an appointment! The tech hurt our dog while clipping her nails. I went to a different groomer and what a night and day difference!

I have never really had a pet due to severe allergies/asthma. Found out about jumping spiders and…read moredecided I'd try that. Have gone into the store several times over the last few days and each time, I start coughing, wheezing, sneezing. Ollie doesn't care. In fact she told me, "None of that bothers me at all" and she will guide and direct me about this new thing I'm doing. She answers questions and has a knowledge base that is incredible. I've seen her interact with other customers and children. She's amazing with people and animals. Other employees will refer customers to her, because she's simply the best. Ollie is a treasure and deserves any accolades the store/company is willing to give her. Do not lose such a great asset.

We've been here several times mainly for treats. I have a German shepherd who is hard to walk…read more I've tried multiple collars and harnesses to no avail. I either have to walk her at night with limited distractions or we don't walk. If we don't walk she gets very antsy and paces constantly. I was speaking about this to one associate and another overheard me who apparently had the same breed and issue. She showed me the harness she uses and told me to bring it back if it didn't fit or didn't help with my issue. First walk...amazing. It doesn't choke my dog by pulling against her neck but absolutely helps with the insistent pulling and yanking. We were able to go for a 1.5 miles today with one of my other dogs with no issue. She couldn't wiggle out of it and it was super helpful with guiding her on where I needed/wanted her to go instead of the pulling. Her overall demeanor after the walk was night and day too. I think it was just an easier walk overall for both of us which was so much more enjoyable.

Great selection of food that's actually good for your pet. Shop mom and pop!! We love Ziwi and…read morestella & chewys for our 10lb pup. His coat is so shiny and healthy since we switched to real lamb food.

This was my first time ordering from Natural Pet Marketplace, and they were very helpful and…read moreresponsive to my inquiries. We received the food today, after ordeing it last week just before.the Christmas holiday. I am not able to drive, and the food we feed our dogs and cats is not availabe near our new home. I happened to find what I needed on line in one place. I will be telling everyone about Natural Pet Marketplace.

From the owner: Natural Pet Marketplace & Wild Bird Store is committed to sourcing products produced with the…read morehighest quality distinction, and which are made in an ethical and enivronmentally responsible manner. We only partner with vendors who meet our strict quality standards. Nevertheless, we welcome any comments or concerns regarding products we offer and value our customers input regarding products they would like to see us carry.

Sarah was AMAZING with my two dogs! I'm so glad we found her! I love how careful and attentive…read moreshe was with each of them and their different needs and personalities; I love her 'a la cart' billing where I can easily pick and choose which services I want (all incredibly priced); and the biggest thing was how quick and efficient she was! I'm used my dogs being stuck at the groomer for hours, but she had them both clean and trimmed and smiling in roughly an hour or so. We'll be back!

We have used Sarah for over a year now and I can't say enough good things about her! She grooms my…read morehigh maintenance pit bull every other week and I also use her for per sitting my cat when we are out of town. Extremely trustworthy and knowledgeable!

Brooklyn is FANTASTIC!!!! I have a 3lb micro yorki, who had experienced a punctured eye at her very…read morefirst grooming appt (NOT AT YUPPI PUPPY), which had us super nervous to have "Pheobe" groomed again.....after meeting Brooklyn, and feeling her POSITIVE, COMPASSIONATE, MAGICAL ENERGY, along with her apparent LOVE for the FUR babies, we will NOT be going anywhere else! SHE IS WONDERFUL!!!! #highlyrecommend #PheobelovesBrooklyn #idotoo #yuppipuppiforthewin

Called and made an appointment to get my dog groomed and when I pull up the lights are off and…read moredoors locked. Why make an appointment if you are going to be closed? Guess I will find another groomer that keeps appointments.

Caring Pathways was truly a blessing during one of the most difficult times in my life. Leslie,…read moreDesiree, and Destiney were absolute angels--kind, accommodating, and deeply understanding. It's only a YEAR later that I'm getting around to writing this review, and the experience with this company still makes me tear up, with gratitude! As a first-time client, I had some special requests, like keeping my dog's body for a few days while I finalized ideas for memorabilia. They honored my wishes with such grace and compassion. When I needed an urn, they went above and beyond, showing me their inventory so I could select the perfect one, as each wood option was uniquely cut and meaningful. Their attention to detail and genuine care for my situation made such a difference. Despite my attempts to give them a cash tip as a thank-you, they kindly refused and asked that I leave a review instead. So here it is (a YEAR later): Caring Pathways offers incredible service with a truly compassionate touch. I can't recommend them enough. The vet, Kaity, and her assistant that came to help us were just as much of a blessing as the ladies at the mortuary. You're all just the most extraordinary team of humans!! Thank you, again!!!! With love, from Teresa & Bourbon.

Caring Pathways and the staff is the most empathetic place one could imagine. I had to make couple…read moreof phone calls to them and their care about a beloved animal is amazing. Dr. Kira came to our house and she was just amazing from the moment she stepped in. She made everything so comfortable for us. She gave us as much time as we needed with our little angel, Casper. Casper slipped away softly surrounded by his family in his favorite place. We couldn't thank you enough, Caring Pathways and D.Kira.

I will never take my pet here. I entered my information on their web portal for a future visit. I…read morewant to preface that I did request a busy time in which many folks are on vacation. I was told my reservation was pending and I needed a screening to take place. No problem! My dog is an amazing guy I knew he'd pass. The owner also asked me to please enter my credit card info. So I took time off work to take him there. He passed no issue. I asked the woman at the screening if it meant my dog was accepted and she said the reservation should go through and to be in touch. I wait a day after not hearing and go on their web portal to see my reservation was cancelled. At this point 5+ days have passed since I began the process because nobody there answers a phone and you can only contact them via their portal and wait for a response. After finally hearing from them the owner proceeds to tell me my dog will be on a waitlist. There never was any room for him to begin. She could've easily told me that BEFORE the screening, BEFORE she takes my credit card. She has the audacity to tell me it's a good lesson for me (which had me so angry I started to get emotional because I've lost five days of searching for a place for my beloved pet!). I tell her she could've been honest and she said "I get hundreds of calls per day." It's as easy as knowing your availability and looking at my dates. The end of the conversation told me everything I needed to hear to understand her real motivation--she said "Well the next time you go on vacation and you plan better you're all set up here to bring him here." She only ever cared about future $ and manipulatively making it "easy" the next time I need a place. Gross way to operate. She has no idea of my situation. She has no idea the place my pet was scheduled far in advance had to close for a time that happens to fall when my dog was scheduled because of a COVID sickness. I don't expect her to accommodate my dog when she has no room. I do expect honesty and professionalism which seems greatly lacking. I'd not trust her with my best friend and beloved dog.

It's disappointing that after an extended period of taking my two dogs there, that they can't…read moreoverlook a misunderstanding I had about their passes and reservations. I was charged $60 for a no show. However, I was informed that I had no more visits on my pass. But since I had not cancelled my future reservations, they were happy to charge me. In the past I had also overlooked a few things. One if which is when they used to take calls, I asked if I could stop by to feed my dogs. (I thought they were fed by my partner). I was told that it was not possible because all doors are locked after 9 am! Strange that I was refused access to my fur babies. As a result, I've never seen what it's like once they are dropped off. You receive a photo or two of them and a report card. No webcam. The portal to make reservations and buy passes is also confusing and cumbersome. They also don't take calls now and all communication is via email to a generic email. Sometimes it's just good to be able to talk to someone. They will also not hesitate to use a bark collar on your fur baby if they think it's necessary. If you're looking for a warm and fuzzy customer facing experience, this isn't it. There isn't a reception. You pass your dog to someone at the gate. They hand over you dog through the gate when you pickup. Location is off an extremely busy road. When you leave the facility, you'd better step on the gas as the traffic coming down the hill is usually is at least 70 miles an hour. I hope this helps others make an informed decision about this establishment.