I would avoid this shop at all costs. A full description of all issues is beyond reasonable length…read morefor a review, overall I found this shop and ownership to be untrustworthy, unknowledgeable, and incredibly dishonest on more than one occasion. got a $900 quote for a driveshaft replacement that turned into a $1400 job after several days of delay and no updates. the job only needing less than a handful of hours was originally estimated to be completed same day, and while delays can happen not only was I not updated of any delay, every time I called for updates after their time estimates had passed I was told the vehicle was actively being worked on which I now find likely to be untrue. within days/weeks of having the repair made my vehicle went to a mechanic for an unrelated issue and was determined immediately with a visual inspection my vehicle needed extensive frame repair. The repairs were so dire the vehicle was immediately deemed unsafe and this second mechanic refused to even examine the vehicle further stating it was beyond atleast reasonable repair. These damages were not only never mentioned to me by pats auto prior to service but i received and entire stack of paperwork outlining damages, repairs and other suggested maintenance work that should be done on my vehicle, including rust protection to the frame!! When confronted with this issue the owner informed me they do frame repairs in house and before issuing my requested refund wanted to take a look at the vehicle in attempt to make said repairs to get the vehicle back on the road for atleast a somewhat reasonable amount of time. After hearing the owners plans and estimated longevity for the frame repairs I consented provided they would be suitable to pass a nys inspection and at this point the owner declined to do any work stating the vehicle was beyond reasonable repair. It's worth mentioning this vehicle was most certainly in very poor condition atleast cosmetically going into the shop, regardless it falls under good faith at the very least to inform a customer of such severe damage it is a major safety concern. Not only was i not informed of these major issues but the initial vehicle inspection report has been altered sometime between my vehicle leaving their shop after refusing to do the work they offered and the writing of this review and photos will be attached. Additionally a refund was offered in exchange for the newly installed part however there was never any discussion or even any indication that in doing so my vehicle would be returned back to its running/driving yet damaged condition it was delivered in and that parts would simply be removed.

Our Honda Accord needed front suspension and exhaust repairs. The exhaust repairs were good. The…read morefront end suspension and alignment "repairs" were horrible. Within days the suspension issues returned and the after less than 3 months the alignment was so off both front tires were shredded and needed to be replaced. Will never take another vehicle there and will certainly not recommend them to anyone.

They are the most kind-hearted, good-natured people I've ever met, and on top of that, they're the…read morebest dang repair folk in the area. They fix your car when they say they will fix it, at a good price, and with a smile. Don't expect a warm, inviting atmosphere when you show up, tho. These guys are mechanics who will fix your car expertly. But it's a small shop, and all of the cars are sort of wedged together. What was designed as a showroom is now their warehouse, and the waiting room is great if you're a fan of 1970's avocado-and-gold color schemes. Honestly if you plan on waiting, there's at least two really good coffeeshops within walking distance. Both are really good places to hang out for a hour or so. Also: I don't know if they would consider themselves LGBTQ+ allies, but the first time I went there with my car after I transitioned, terrified of what might happen, they said "Hi [former name]!" I said, "actually, my name is Penny," and they said "Hi, Penny!" Seriously, nothing else changed, and they have never once deadnamed or misgendered me. If you're looking for a shop that has concierge-level amenities, move along. But if you want expert repair from a couple of guys who love what they do, this is the place.

I'm not the only person here to leave a five-star review, and I can only repeat the praises…read moreeveryone else is singing. The people at D&B Auto, Bruce in particular, are honest, competent, knowledgable, patient--everything you could possibly want in auto shop mechanics. Or, for that matter, friends. This is a fine shop; not only in their service, but in the thoughtful advice they give. I'm a fan for life, and will be taking my car there as long as D&B is standing. Bruce: you rock! And by the way: everyone hates wait times, but not everyone knows that less than a five minute stroll away is the Abundance Co-op, a somewhat hippy-dippy but amiable natural foods place with a large cafeteria area, good coffee, free books, soup and sandwiches, internet. It's the perfect spot to wait till your car is done.

This is my 2nd review for the same instance. I had an emergency brake job done there as I was…read moreleaving town and my brakes were shot. They squeezed me in and got me on my way. About a month or so later, the brakes were still squeaking. I called Clinton and they got me right back in. We are now on the 3rd set of brakes trying to get this right. It's a Dodge Challenger and they do not come without their challenges. Chris and Clinton have been pounding away at this to make sure it's right. I appreciate the tenacity and not wanting me to leave unhappy. Thank you guys, it's been a journey with these brakes. By the way, Chris is now an expert on MOPAR braking systems so go see him with MOPAR issues.

I have been going to Ferrels for over 45 years. They have…read morebecome my one and only place for my families cars. They have always been honest , trustworthy , and always stand behind the work they do. If you need a car repair shop , you can trust them to tell you straight what needs to be repaired and a fair price.

I bought a 2006 Acura MDX from them in February And 9…read moremonths later the motor blew up They never tuned up the car and didn't change the heating coil NEVER buy a car from them They will RIP you off !!

I really liked South Ave Auto when I started going there. Pragmatic, flexible, generally good…read morenatured people. Then something happened in October after a $2K+ repair; their subsequent decisions showed either their true colors or their utter decline in commitment to their customers. I should say first off that a couple of their employees were amazing throughout and deserve to run their own business or at least work for someone better. The job was to pass inspection and change O2 sensors that were triggering a check engine light. Upon inspecting they also required a water pump, brake booster, link pins and a wheel bearing. The car was otherwise in great shape and 1/2 the miles on it as my previous RAV4 and I trusted the shop so I had them do all of it at once. When I got the car back on a Friday it began misfiring within a few miles. I panicked because it was Saturday and I had to drive to NYC for work. Luckily Jessi was monitoring their FB page and was nice enough to come out and help diagnose what happened. Turns out the mechanic who did the job didn't properly attach the hose back to the brake booster and it sucked in air all through the system. They fixed the hose right there and I was off with the advice that if it misfires again that I should replace the spark plugs. Low and behold it did later that day but it was Saturday night so I spend hours replacing them myself. The car worked but still stalled sometimes when accelerating from stop and felt wobbly at high speeds. I drove back up to South Ave Auto to have them diagnose it and the mechanic there lifted the car up and checked the codes but couldn't tell what was wrong. They sent me over to the Elmwood shop where Jessi (again) took one look and knew it also needed a new ignition coil. I replaced that myself and it seemed better for awhile but not back to how it was before. A month passed. It stopped wobbling at high speeds but my LF tire (of less than 2yrs) was going flat. It looked fine from the outside so I just put more air in. Two weeks ago it went dead flat on the highway. Turns out it was totally misaligned and wearing from the inside out. Luckily I found a reputable open on Saturday who ended up having to do almost $1K in work and put two new tires on the car just to make it safe and make up for the bad job from South Ave. Another LF wheel bearing, a proper alignment and balance (which they allege South Ave likely neglected), LF brakes and pads (because they said South Ave forgot to put the hardware back on), LF rotor (which they said was likely from the misaligned wheel and pad), and another engine and sensor check to again clear the codes. Even as I write this I'm looking at maybe having to also replace the whole spindle knuckle because of the damage done by pressing the original bearing too hard. Here's where it gets sad. I approached Wade with these issues and his first response was "well we fired the mechanic, what else can we do?" When I told him that the new shop let me keep the bad wheel bearing and showed him all the pictures I took he then said "Well we'll refund you the wheel bearing but you can't prove all the other problems were our fault" (glossing over the cost and time of me learning how to change spark plugs and ignition coils on my own on the fly) "But if you bring us the bad bearing we'll refund you that". At that point I felt like he was ready to let me sue him. I told him I would never expect to make my car perfect again, but at least respect the thousands of dollars I'd put into his shop over 2 cars and 8 years to ensure that I at least have a safe car to drive. If they had admitted fault and offered to scrutinize all the area involved, I might have let them. But besides Jessi nobody seemed to care too much about their mistakes. So when I finally did go return the bearing, the poor attitude turned indignant rage I got from the owner, simply for confronting him with asking for what he'd agreed to repay ($315) along with my continued dismay over the uncertainty of its safety, would never make me want to let them touch mine or any car again. At that point, out of sheer frustration at his indifference, I called him an asshole as I left. So of course he ran after me in his lot and harassed me, claimed he was going to cancel the check, and briefly blocked me from leaving. Oh and called me on the phone after to repeat himself. It's petty and sad and I'm so glad I at hopefully won't have to hear from him again. TL;DR: They wouldn't fix or fully reimburse a really bad job and left me with an unsafe car that I'm still paying to fix months later.

First time going there in 25 years. Had a flat tire and other small issues. They didn't fix the…read moreflat the first time. Went flat the next day. Didn't fix it again, second day, telling me that they just use an emergency patch, the one anybody can!!! They never took the tire off the wheel. Just a quick patch. Third day.. flat again and although close to closing did nothing. Told me to bring it back on the forth day. Pathetic Never go there. They do the cheapest thing to " fix" your vehicle. And I guess hope for the best. STAY AWAY. GO ANYWHERE ELSE!!!

I have been coming here for several years now, and these guys are always so great. They do great…read morework for a fair price and never try to upsell you on things that you don't need. They also try very hard to accommodate whenever possible. Thanks for being awesome!!

I needed a car inspection done and normally I would just go to the dealership but they were beyond…read morebacked up.. a month out. I started calling around to local places... everyone else were either booked out for the next few week, sticker machines not working or some other issue. I'm called Total car care and they were great. Not only did they have me come in right away they fit me right in. Took less than an hour and John was so professional and friendly. Amazing local shop that I highly recommend!

I cannot recommend this business highly enough. If you're looking for people who have the…read moreprofessionalism and ethics of old skool business owners this is it! They were able to get my car in the same day I called And finished it same day. No run around. No inflated charges. just great service at great prices!

They have done my car inspections most every one of the 17 years I have lived in New York…read more Extremely good, fast, and nice people.

Want to give a thank you to Howard Road Garage in Gates. They did a wonderful job of diagnosing my…read moreair conditioning issue and getting me up and running. It ended up being just an a/c relay, which basically cost $15. I paid mostly for the tests that assured me my air condition system was working properly and that my issue was an electrical malfunction. Before going to Howard Road Garage I went to one of the major complete auto care shops because my ac wasn't working. And they gave me a quote of 2500.00 saying that it was my compressor and the serpentine belt. I also was going to buy a set of tires with all of the additional bells and whistles for installation for the total work to come out to $ 4100. Good thing I didn't fall for the first Big Box company's suggesting and went for a second opinion. I paid approximately 10% of what the Big company tried to charge me for repair of my air conditioner. And now I can be cool in the summer again. Thanks Howard Road Garage. A family owned business. Small Businesses are awesome!

I've been going there for a couple years and they do amazing work they are well trusted and Scotty…read moreand his wife are the sweetest people ever!!! Highly recommended them and will never go anywhere else as long as they are around! definitely higher than a five star definitely a 10 plus!

Scotty's offers excellent service. They are honest, skilled, and really look out for their…read morecustomers. Paul and his team of people do everything possible to help their customers. A great place to bring your vehicle!