Juan helped me very knowledgeable and easy to talk to. I really appreciate the job they did in…read morerepairing the hinge on my glasses . Super helpful

I recorded a full video of my experience going back to challenge the workmanship of service. I was…read moretold that I had 30 days which is not posted nor was ever told to me prior to establishing/granting the service. I was told that I would have to pay for the repair and replacement of the wire which I never authorized in the first service, which I informed her it should have never been replaced because I had only asked for the silver lobster claw addition to my necklace. To make it worse she said that the guy who did it wasn't around and that it might take up to two weeks to get it back! Or maybe I could just go to the Lakewood location... I told her that I had been trying to call the store. I told her I've been calling her location in Downey but the number is disconnected... She tried to give me the 10% coupon and was as pleasant as possible, I didn't get angry nor fight, I simply informed her that it's okay I had already left a negative review about the situation but had hoped for a solution not involving me to further pay for this gentleman's mistake. I didn't leave my necklace nor feel inclined to pay more for terrible Overpriced services. She kindly replied to the review comment that I could go to Michael's and buy the wire myself for next to nothing (which is true and what I did as a solution) compared to what fast fix charges. I paid $10 at Michael's for a 96 strand wire and it took 15 minutes to reassemble the necklace without the tools typically required. I did my best to keep things in a positive light for myself and fast fix but the store has failed to provide good/quality material and service. A short time later I received a call and voicemail from a number I didn't recognize and forgot about it until today when I realized that someone had reached out to discuss this. Read it yourself, as if I'm in trouble and must call this person back. No thanks, I tried in person and was already further let down as a paying customer. I owe fast fix nothing and the service is reflected honestly in my review. It's their reputation and responsibility to make things right. I am sure that I was called in regard to taking my review down, but it shall remain to inform the public because it is too little and too late. Seriously my concerns have been swept under the rug. I feel that I was already taken advantage of by the overpriced service, the lack of communication, the fact that an inferior product has replaced the superior product it came with and that the warranty is laughable. Lastly to be told it's wear and tear on a light weight product is ludicrous. I've had this necklace for years and the original wire never broke or frayed but it's my fault when I barely wear it. It's okay, I already started talking to my lawyer friends about this matter. I would have been better on fast fix to resolve this matter by actually taking care of me as a customer while the review alone is already costing them for unfair dismissal and practice. DONT WASTE YOUR MONEY OR TIME HERE.

We had an amazing experience at Craftsman Jewelry at Lakewood Mall. From the moment we walked in,…read moreLen M. and the entire staff were incredibly welcoming and genuinely interested in helping us find exactly what we were looking for. My boyfriend wanted me to come with him to make sure he chose the right ring. I knew I wanted an emerald‑cut diamond in a trinity setting, with a large center stone. They actually had the style I loved, but I wanted the center diamond to be at least 5 carats. The team had no problem accommodating that and were able to create the same design and setting with a 5‑carat center diamond--exactly what I envisioned. I couldn't be happier with how everything turned out. My boyfriend also took advantage of their six‑month, no‑interest payment plan, which made the process even better. The best part of all is that we truly feel like we've found our new jeweler. Craftsman Jewelry can design custom pieces and meet your exact jewelry specifications, and their service is outstanding. Highly recommend!

Lenn helped me with the purchase of my fiancé ring. They were very helpful and nice and didn't look…read moredown on me because my budget was low. I will definitely make Craftsman my new jeweler

I am so grateful to the amazing team at Coby Madison for repairing my wedding rings. I had been…read moremeaning to come in to get my rings resized as they had started to fit tight, but I waited too long and ended up having to get them cut off! One night I could not get my rings off no matter what I did! My finger even got swollen from trying to get my rings off. The next morning, I went into Coby Madison and was greeted by James. I explained my situation and he looked at my finger and right away noticed that it was swollen. He said he could help with cutting the rings off. He was able to get them off quickly, and although I was relieved to get them off after being stuck, I also felt sad that they had to be cut off. While getting the rings cut off, I got hot due to being nervous and James had me take a seat and gave me some water. I really appreciated how kind he was and that he understood having my rings cut off can be a bit emotional. Since my finger was swollen, I had to wait until the swelling went down to return to be sized for my rings to be repaired. James provided me with a bag to keep the rings safe. I returned two weeks later to make sure the swelling was completely gone. This time I was helped by Linda and she was amazing. She had me try on different rings to make sure we got the correct ring size. She provided me with options on how I could repair my wedding ring if I needed to change the design. She informed me that the store has a texting system which makes communicating with their customers easier. This really was convenient for me to get updates on the repairs for my rings. They had originally informed me that it could take 3-4 weeks depending on how many orders they are working on, so I was pleasantly surprised when my rings were ready in two weeks. I felt so naked without my rings, so I was happy that they had them ready quicker than expected. My rings came out great and fit perfectly! They also looked clean and sparkly. I had an amazing experience working with James and Linda. They provided great customer service! I would highly recommend them for any of your jewelry needs.

They used my diamonds from my original wedding ring to create a beautiful eternity rose gold…read moreantique band. James understood my vision perfectly. It matched exactly my current setting that I also purchased from them 5 years ago and had them add my solitaire diamond. Highly recommend!

Really amazing family owned business! I came to get two watch batteries replaced and to fix some…read morepins in another watch band. I went to another place at first and they had no idea what to do but luckily their jeweler Reyes was an expert and fixed everything for me in less than 30 minutes! Anissa and Elisa were super helpful and kind the entire time and showed me some pieces while I waited. I was expecting to drop off my watch and come back in a week because of other watch repair places I've been to but not only was the service super fast, everyone there was so nice. I'll definitely be coming back for all of my jewelry needs! They do sell a wide variety of pieces in store but also offer jewelry and watch repair.

My 8 year old Breitling watch was not keeping time accurately and also not winding properly. I…read morebrought it to Manuel and he got it Clean, Lubricated and pretty much had the movement recalibrated so it works like new. He even cleaned all the dirt that accumulated over the years and had it polished. Super nice dude! Thank you Oasis!

I had an incredible experience purchasing my first Rolex Explorer 36mm from Bhindi Jewelers in…read moreArtesia. From day one, working with Desiree was an absolute pleasure. She is highly professional, transparent, and completely understood my vision as a watch collector. The entire allocation and purchase process was smooth, secure, and incredibly organized. Desiree kept me informed every step of the way, making the pickup day feel genuinely special. Her expertise and dedication to her clients are unmatched. I'm thrilled with my new timepiece and look forward to building out the rest of my collection with Desiree and the Bhindi team. If you are looking for an exceptional, high-integrity luxury watch buying experience, ask for Desiree!

We just purchased a Datejust for my wife from Bhindi Jewelers, and she absolutely loves it. We had…read moreasked for this highly desirable model several months ago, and thanks to Denise, that dream finally came true. Bhindi has come through for us multiple times, and we could not be more satisfied with their 5-star service, professionalism, and attention to detail. Denise made the entire experience feel personal and special. Talking with her feels like speaking with a good friend, not just completing a business deal. We truly appreciate Denise and the Bhindi team for helping us find such a beautiful watch. We look forward to purchasing more dream watches from them in the years to come. I highly recommend Bhindi Jewelers, and especially Denise, to anyone looking for exceptional service and a truly memorable watch-buying experience.

I absolutely Love this Zales, and all of their wonderful staff. Silvia is my personal jeweler and I…read moreabsolutely love her, and her customer service/professionalism. Silvia goes above and beyond to help me, and recommend items that she thinks that I may be interested in. If Silvia isn't there then Carmen always make sure that I'm well taken care of. She is always so pleasant helpful, and quick to help me. I have purchased many items here and so has my Husband. Honestly, I can't see us going anywhere else and receiving the same genuine consideration, warmth, help, and I care that we receive at Zales. Their selection of Jewelry is amazing in this store. I have even customized items. I always feel like I'm receiving the best deal and the greatest value overall. On behalf of me and my Husband we would both love to Thank Sylvia, Carmen, and all of the staff for their Excellent Customer service skills - Nenah & Matthew

We had an amazing experience at Zales on December 07, 2025 when purchasing our engagement rings and…read morewedding bands. From the moment we walked in, the customer service truly stood out. The staff went far and beyond to make us feel welcomed, valued, and confident in our purchase. Silva Avila & Carmen Campbel Their attitude, patience, and genuine care made the entire process enjoyable and stress-free. They took the time to explain our options and worked with us to help us get a great deal without ever making us feel pressured. It was clear they wanted the best for us, not just a sale. We are beyond happy with our rings and incredibly grateful for the outstanding service we received. We highly recommend Zales to anyone looking for beautiful jewelry and exceptional customer care.

Went to southbay coin to sell my chain, but they tried to lowball me. Went to Claydon Jewelers and…read moregot double the price! Shoutout to Clark!!

Fantastic customer service and Ruben was amazing. He explained and showed me of the quality of…read morediamond and very informative. Thank you!

DO NOT BUY HERE. This is a terrible business. My husband bought me an expensive gold bracelet for…read moremy birthday here. First of all, it was very cheap quality. Not worth the price tag. The sales person told him he could bring it back within 7 days which was misleading because they don't do refunds. The bracelet didn't fit me. I don't even want an exchange because they are liars and don't want anything from here. Stay away!

great jewelry selection and good prices. the store manager gave me 5% off discount additional to…read morethe sale they had.