The staff here is always helpful and knows right where everything is when I come in with a need!…read more Recently, I needed a nut and bolt but wasn't sure of the size when I got here. They took the time to figure it out with me and when I got home, it was perfect. My wife goes in for things we need too and they always deliver. To the low rating of this establishment: I think you should give them another try.

Just recently I visited Manny's Ace Hardware in East Aurora, during check out I asked about a…read moreMilitary/Veteran discount. I was told that I must be a rewards member to get a discount. after getting home I researched Ace Hardware policy and found: Discounts for Active Duty Service Members and Veterans' Discounts Ace offers discounts to both current servicemen and women and veterans - present your valid ID at checkout. While the exact amount varies by location, some stores give up to 10% off. Needless to say, Manny has lost my business.

I consider my jeans as hardware. Because the more I eat, the harder it gets to ware them…read more What is really amazing about Hector's? (1) The customer service, just like the old days. Forget Home Depot. (2) The prices are fantastic and reasonable for the small things that shouldn't cost a lot, but do at other places. I would highly recommend Hector's to anyone and everyone, even though I know absolutely nothing about hardware.

Love Hectors Hardware for their old style customer service approach. A couple of great guys were…read morerunning the place the day I came in. Was able to quickly find the items I needed and was tempted to buy a few things that was not on my list. A great alternative to Home Depot.

This was my first time in an Ace Hardware! I came in because I needed contact paper for a craft and…read moreAce came up as having it the cheapest as I searched online. I visited on a Saturday morning and was greeted as soon as I entered, and an employee offered to help me find the contact paper right away. The cashier also cashed me out quickly. Overall I had a good experience and would come here again if I needed something from a home improvement store.

I will start with the fact that I have never been treated worse in my own house than I was by a…read morePlumber (Mark) from Ed Youngs Hardware. He came out a few weeks ago to fix my basement toilet. He told me it was not up to code and he said that's why it wasn't working. He worked for about an hour and a half installing a vent for our pump toilet system. I never saw him do anything but install the vent. He never looked at the pump system at all. And obviously that was the problem. But he said it was fixed and I paid well over $600. Being a basement toilet, it wasn't used much, so several days later I discovered it still was not working. I called and they sent the same guy to fix it properly. He couldn't have complained more about actually having to finishing the job this time. He actually said to me, "are you on some kind of medication or something?" blaming me for the job he never fixed the first time. He said that I was to blame for the pipes being clogged. When I asked him, are you saying that I, using it at most three times since you were here, am responsible for clogging the pipes? He paused for about 5 seconds and then said "yes". I know he never really checked things properly the first time, because I was checking on what he was doing. I called and left a message with the owner and of course he couldn't bother to respond to me, a customer... and on top of all else, the plumber started raising his voice at me. He obviously was caught lying regarding even looking for any other reason than the vent issue as to why it wasn't working. When I spoke to the plumbing manager, he told me that they have been in business 100 years? How did that help me?? The guy that was in my house, should not be anywhere near the home owner. I did find someone that fixed it. Will never go near Ed Youngs again.

Awesome service in the best traditions of small business. Will definitely go out of my way to…read morevisit again.

Great small town service, friendly family owned by people who care. Very good selection for a…read moretraditional hardware store, and if they don't have it they can give you the right advice on exactly what you need and where to get it

Always have what I'm looking for. I especially like the personalized help you receive when you…read moreenter the store. Someone is always willing to help you .

This is my go to first stop whenever I'm looking for something while working on things around the…read morehouse. I live close to this location and it's so convenient being located next to Wegmans. The service here is always willing to help or answer any questions they can if you're looking for something in particular or need advice on a project. They have a good selection of things. Sometimes I still need to go to a bigger store like Lowes afterwards but they have the basics here for the most part. This is that small hometown feel of a hardware store that I'm used to and I love the local feel of this place.

Stopped in for rock salt and a little throw rug for my wet shoes .found rug fast and a worker asked…read moreif I needed help i did to find the salt he helped me even but it in a cart and took it out to my car love there service here! Fasted I ever was in the store!

Great customer service, friendly staff, all the products a basic DIY'er needs. Plus they will talk…read moreyou through your project if you need it

I like to recognize when I receive good customer service. I especially like to highlight it when it…read morecomes from younger people. Ryan, the Tool Rental representative at the Clarence/Williamsville Home Depot deserves to be highlighted. He was professional and actually knew his job very well. He told me all I needed to know about the tool I was renting and even some extra pointers along with being able to clearly explain their rental agreement and pricing. . He didn't mumble in speech, he gave me eye contact, he shook my hand. When I know I'm gonna receive good customer service, I don't mind driving a little further or paying a little more. Ryan provides that type of service.

Typical Home Depot.. Even though you can get so many of your home repairs, remodeling supplies, as…read morewell as gardening supplies here. I find that Home Depot is more geared to contractors, and their competitor is geared more towards homeowners. Maybe it's just me, but I think you get a different feel. But I get so much from Home Depot that I am a frequent customer. I take full advantage of their interest free promotions.

Super service people and knowledgeable of products. Staff helped me fix my mom's walker and came…read moreout to the car to fix it. Great place to stop!

Great neighborhood spot. Lots of unusual old time hardware needs can be found here... V belts,…read moreindividual bolts and screws etc. staff is very knowledgeable about what they have.

I am reviewing the Hectors on French because that's the one I go to most often but this review…read moreapplies to all the Hector's I have been in which are most in the area. Hector's has been my "go to" store for everything I need to fix something for 25 years if I am serious about getting what I need quickly and as efficiently as possible. They pack an enormous amount of useful items in comparatively smaller stores than Home Depot, Lowes or even Valu but you don't feel you are in "cluttered" stores. Everything is kept organized so you can find things quickly. They hire people that know exactly what you need and if they don't they are not afraid to ask the senior staffer. I have never left a store without either the exact item or items I need to complete the task or the knowledge to go exactly where I need to for whatever I am searching for that day. I do still visit the big chains for sale items on occasion but I feel when I go into those stores there is sensory overload with all the items and sheer size of the that I many times forget what I went there for in the first place!! The other thing that drives me to madness is the inability to find somebody to ask a question in the area I am looking. Sure I can find somebody for a question I have about some electrical project but I usually have to walk to the other side of the store before I find somebody and then that guy has to put a call out on the radio to the people who can handle electrical and maybe just maybe I will get an associate in the electrical area in 10-20 minutes. Go to Hectors for anything you need and I am sure you will walk out a happy camper in a fraction of the time it would of taken you with other places.

Called over 20 times during business hours. They just let it ring, then hang up. So I drove over…read morethere and called while I was in the store. I saw the clerk walk over to the ringing phone and press a button - and poof my call was dropped!

Our patio installer recommended that we purchase our pavers from here. We were able to take our…read morequote from our designer and the associate told us which pavers would be suitable for our price range. There is a nice display outside that allows you to see many of different layouts and types of pavers and stone. It's very helpful if you don't know exactly what you want. Once we selected our pavers, my installer easily arranged for pickup and I had a new patio within weeks.

these "Professionals" sold me two different thicknesses of pavers & did nothing to help, not even…read morean apology. Save yourself and to to Felbers or another vendor. yard staff is great, but office staff is worthless.