I have been here twice in the last six months and really appreciate the help that I have received…read more Both times I was helped by a pretty young guy (including today). And both times the young guy genuinely tried very hard to come up with a creative solution to my problem--and both times succeeded. That effort and attitude are really appreciated as compared to my experiences at Home Depot. Thanks Ace Hardware!

I love having a "neighborhood" hardware store! Employees are very helpful when looking for…read moresomething specific. I also love their greeting cards! Our Ace Hardware is a treasure trove of items!

Walked in to get keys made, and pick up a few items for the house. Three workers were standing, and…read morelaughing with each other, at the register in the center of the store. I walked to the key counter, and stood behind a man that had been waiting for someone to help him. I asked him how long he'd been waiting, and he said it had been ~5 min since he asked for help. I walked back to the center cashier, who said there was now no one on the floor to help as everyone was on lunch break. I asked for the manager, and he said he was on a break. There were now three people waiting to get keys copied, and no staff to help. After waiting a few more minutes, I walked back to the center of the store and spoke loud enough so that the manager could hear in the back. The message? That customers needed help at the key counter. Finally, a staff person came to the counter, clearly annoyed, and said they were having problems with their staff-to-staff communication device. Unlikely. What they were having a problem with, was a clear misunderstanding of what customer service means. Talk about a failure to train employees. Never coming back, nor recommending this business to my friends or family. There are better businesses nearby, ones that actually understand the importance of customer service ... and they're just a short drive away.

BEST selection of gardening gloves by far -- I visited every nursery and hardware store I could…read morethink of between Sunnyvale and San Mateo, and this Ace had the best selection by a long shot. Go to the back of the store and you won't be disappointed

Very knowledgeable, outstanding communications, overall a Great service !!…read more I will most definitely be calling them again.

The store has a great selection of products, nearly always friendly and always helpful employees…read more My go to.

I went to Home Depot on a Thursday night around 6:45. Alex in the paint section was solo and busy…read morewith several guests but when each guest asked for help he was very friendly and polite, as well as helpful. His attitude was amazing. He is a great example of excellent customer service. He was very knowledgeable and dealing with him made my night. I wish more employees at Home Depot were as great as Alex.

Very disappointed in the Home Depot personal at this location. I went in there yesterday to get a…read moregloss lacker finish for a table my partner is crafting. Now I went the general location of where it would be found a asked a crew member in a Home Depot vest exactly the brand and type I was looking for and that I didn't want it in the spray can I wanted it in a quart as so my partner and put it in his own spray gun. The man looked at me like I was crazy and was no we don't have I haven't even heard of that brand I said oh okay well it doesn't have to be that brand but could you point me in the direction of that product. He then look at the guy in a blue Adidas zip up and was like do you know what she is talking about and he said no I don't think we have that. Then pointed to the spray cans and then was oh well this is probably what ur looking for and it was a quart can of lacker. I said okay well this can be sprayed right and he said yes and then walked away . I bought it come to find out that one could only be brushed on. So great then I go back to return it I ended up picking up some spray cans instead. That same man in the blue jacket was there behind the paint counter I the. Asked him where the stir cups are because I needed to pick up a couple more things since I was already back there he looked at me and was like I don't know. I think we have some plastic cups down on the aisle to your right. And then turned back around to the computer.... I ended up finding the cups that I needed so thank God for that but the attitude and the judgment and the clear unhelpfulness from the crew members. There was really appalling. I've had plenty of other experiences at different. Home Depot's. That have been completely different team. Members are always happy to help walking you to the sections, but I received none of that at this Home Depot. Hopefully, they can shape up their team.

I recently had a door issue that a HOA property management company could not get correct for over 4…read moremonths. I did my own research and discovered this gem of a store to get it correct for me all within 7 days. The customer service was friendly and very helpful as soon as I walked in. I discussed my issue and they took it upon themselves to review the project and make the door, supply the necessary supplies and deliver it to me. Going above and beyond without blaming anyone made me confident General Hardware in Redwood City is a "Go To" place! Thank you!

I went to this store a couple years ago to get a few hinges for my kitchen cabinets and had a very…read morepleasant experience. Then last Thursday I went to get more hinges and a young man helped me and gave me hinges I thought were correct. I took them home and my husband said they were the wrong size. I went back today to explain and from the minute my interaction started with the older gentleman there he was rude. I won't support this place in the future. Now I am left to track down the correct hinges and out 32.00.

If you want to have a delivery that's an hour late with no notice dumped on the sidewalk so it's…read moreunusable for everyone call these guys! They'll be rude and unaccountable:)

If you have no other reason to go- this *feels* like a hardware store. I know when I say this I am…read morespeaking to a very specific subset of people. However, when I was a kid, my dad would take me with him to the hardware store, and I would get a lollypop while he and whomever from behind the counter would wander around looking for an eyebolt or the right shade of caulk. Giulio- who I assume is the owner, is easily 10 years older than my mom, who lives in the assisted living up the street. My mom can't be bothered to go to the chair yoga we're paying for, but Giulio went to work. He's not totally mobile, but he knows his s#!t. Whenever I come in, he or whoever else is behind the counter is happy to chat through my issue and suggest something. It's not a Home Depot- so they may not have what you're looking for every time- but they have a lot of things, and it makes me happy to know my money is staying local. Also, side story: One day during the summer, it's like 90, and I am behind a contractor who's getting a bunch of stuff - lumber, rocks...I don't know- but he's paying for it, and he grabs some water bottles for him and his crew and puts them on the counter. Giulio totals him up and says a number; the guy says, "Oh, don't forget these waters". Giulio says, "The town where I come from in Italy has the best water in the world, and it flows right off the mountain. If my father knew I was charging people for water, he'd come back from the dead and strike me down. Those are free." C'mon. How can you not go here first?

Super staff Great products…read morePerfect gifts Book selection great Router bits Saw blades Wood work equipment Finishes Hardwood Lathe turners Super staff good knowledge .. If they don't have product you want they can order it. Highly recommend.

Thanks to this store I was able to fix something that has been annoying my wife for many months…read more One cabinet door below the sink that my wife uses was always open a few inches because one of the hinges got weaker over time. Every time I would walk by, it would give me a vertically-oriented mocking smile. I finally had enough. You would think it would be an easy thing to simply pick out a replacement hinge and install it, but HAH--clearly you have not done much cabinet work before... I brought I picture of my hinge to this store and the exact hinge is no longer made. And I need to take into consideration the hinge overlay (what?!) along with the size of the body of the hinge. Well the bottom line is that after 4 trips to this store trying different hinges I finally installed one that worked. And the guys at this store were extremely helpful and patient--particularly for a part that is only about $7. They definitely helped me do this a lot quicker than I had tried it one my own, and proved the value of buying local.