I have been to today dental for several procedures, and I absolutely love Dr Kim!…read moreHe is the most caring, knowledgeable, dentist I've been to in my 82 years on Earth. The assistants, and office staff are the best, very understanding, and supportive. Normally I am fearful as soon as I make an appointment, with Dr Kim I have never experienced any discomfort or pain, my dentist fears are gone!!

I normally don't leave public reviews, but after spending over $4,000 on a failed treatment at…read moreToday Dental of Mansfield, I feel it's important to share my experience. I received a root canal and crown here in 2021. After a painful and extended treatment process, I returned with recurring pain. Despite voicing concerns and asking for an evaluation, I was told everything was fine and referred to an outside endodontist--where I paid $2,440 out of pocket for retreatment. In 2025, a CBCT scan confirmed that the same tooth shows decay under the crown and is cracked, so must now be extracted. I trusted this clinic to help me preserve the tooth, but their dismissal of my concerns and failure to resolve the issue left me with significant costs and no long-term solution. Patients deserve care that is backed by accountability. I am currently pursuing formal resolution through other channels.

To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative.

Had a really good experience here. Dr. Aflaki was friendly, professional, and made the whole…read moreprocess easy and comfortable. Staff were great too. Definitely recommend this place!

I cannot say enough WONDERFUL things about Ideal Dental of Mansfield. Dr. West and her team (major…read moreshout out to all of these ladies!!) have made going to the dentist -- a feat that used to give me major anxiety and high blood pressure... -- something I actually look forward to. I had always been so self-conscious of my smile and debated for YEARS about Invisalign (all while berating my younger self for not caving to braces like a normal 10 year old should have...) I took the plunge last year and set up consultations at all the main places to see what was the best fit. Ideal Dental blew them all out of the water - especially since I could get my trays and dental work at the same place (Being a frequent traveler, this was a blessing!!) No stuffy office wait time, no snotty receptionists or billing agents, no awkward waiting in the dental room staring at gingivitis posters - no, Ideal Dental is different. My treatment plan has been affordable, the staff has always made me feel welcome, my dentist is way cooler than yours, and my teeth are on track to perfection!! If you're looking to see if you're a good candidate for Invisalign - GO! The consult is free. If you need to get your teeth cleaned but have also been curious about this whole laser whitening thing - GO! First timers for cleanings get a free laser whitening (ps - the results are insane. #nofilter). If you're reading this, you've been debating so for the last time... GO! You won't regret it.

Used to be a regular here. I'm hitting that age where my parents insurance no longer covers me. For…read moretwo visits, I asked if I was still insured because of this - as to which I was met with "yes." Finally I call just before my wisdom teeth appointment out of anxiety to really triple check I was insured. Thankfully, the lady on the call took the initiative of verifying my insurance was active. It was not. She said it hadn't been for my last visit either so my down-payment for my wisdom teeth appointment was used for that last out-of-pocket visit. I'm glad she told me and clarified some things with me, but it's frustrating to have asked about this during prior visits and have out-of-pocket costs for something I wish they could've clarified. I called back today to cancel a future appointment since I'm not insured anymore just to be met with the lady cutting me off and stating that I have a nice day and hanging up. Once I work out my coverage, this isn't somewhere I'd come back to, but before all of this - the staff used to be accommodating and friendly.

So, I do not like going to the dentist... This office I like…read more They are all so caring and thoughtful. I had a cavity and they took care of me right away. Doctor was so careful since he knew I was already apprehensive.

BEWARE!!!! ASK UP FRONT ABOUT WARRANTY TO ANY IMPLANT/ DENTURE/MAGNETIC DENTURE!!…read moreIf you have to pay $100 to walk in the door...don't do it! That should be your first clue. Prices change at will, without notice! Office staff changes regularly. Doctor is seldom seen after initial procedure. Dental staff is not efficient and you may wait hours waiting for his opinion/input, or finally having to do said procedure himself. Came to this office on a referral and I've been disappointed many times. Please don't make my mistake.

Egregious wait time. 30 minutes to get X-rays followed by another 40 minutes to sit and wait…read more Appointment was at 4 pm, I left close to 5:30 pm after waiting and waiting. I could not continue with my appointment due to the wait. Do not recommend and will not be back, ever.

Aqua dental is the best! all staff and doctors are so welcoming, i love how they make sure you…read moreunderstand everything and make it feel safe.

So I've been here for 3 years. I mainly come because it's close to my house and my insurance covers…read moreit. I will say that the place is always nice and organized and the staff are always so friendly. But there are some issues. I feel like I've never seen the dentist also be the one to do the cleaning until coming here. I found that off but whatever. The first 2 times I've had my "cleaning" it NEVER felt like it was clean. He usually never talks to me and feels more intimidating. Today I went and I'm sooo glad that they finally had a hygienist in there. She was super lovely. I really wish I had met her before because she did an amazing job and she made me feel like my mouth was clean. She did say she was new there but honestly that's probably the best decision the dentist could have done. The front people are always so nice and I appreciate them helping me once when I had an issue with my bill.

Absolutely horrible service. I went into for a cleaning and never got that cleaning. Instead they…read moregave me a treatment plan with a cost of almost $10,000. They told me I could just get a regular cleaning that a needed a "special" cleaning and $1,000 for filings and a bunch of un necessary stuff. I had a friend that is a hygienist look at my bill and they wanted me to get the most expensive of everything. She also told me most of it was unnecessary. My husband had 2 teeth extracted. We told them he wanted gas for the extractions and they ignored us and only numbed his mouth. He was getting a too and bottom tooth extracted. My husband had to tell the doctor he was supposed to extract the bottom one too. The doctor obviously didn't look at my husband's file because he sent him a prescription for Penicillin. My husband is extremely allergic to Penicillin. Thank goodness he decided to check before popping them in his mouth. They also charged him over $700 for fillings that haven't even been done. When I called and spoke to Vanessa to get my money back she hung up on me. We later found out that Bailey was telling other employees that my husband was an ahole. The people are so rude and unethical. I called their headquarters in Dallas and left a message for the HR executive director Chad, and reported them to the Better business Bureau. Do not go here. It is a hot mess and they are just going to try to get as much money out of you as possible.

I was introduced to this dental office about a year and half ago. I have had an amazing experience…read moreevery time I have gone. The receptionist and dental assistants are all very nice and friendly. They answer ypur questions with patience and kindness. Dr. Patel is awesome at what he does and is very caring and gentle when he works. I love coming here and feel that I can trust them with the care of my teeth.

Best dentist ever!! Was nervous to try a new dentist after moving here but the doctors were very…read morekind and comforting. They made sure that I was okay and all times and communicated everything thing. Amazing people, 10/10!!!

Dr. Truong has been our family friend and dentist for almost 10 years! He and his staff go above…read moreand beyond to assure that you get excellent care on every visit. They really add a personal touch. Even when my son fell on our stairs, and knocked his front baby teeth out, Dr. Truong was there to advise and see him on short notice. It made us feel SO reassured. If you haven't found your family dentist, or are not 100% happy, then I recommend you go see the folks at Great Southwest Dental. You won't be disappointed!

Used to be my go to place for teeth work, they are not upfront about the prices and will debt…read morecollect you for work they said was covered by my parents insurance :) If you are looking for a cost friendly place, this is not it they will charge you a bill. Im a independent college student with no money, and I trusted you to stand corrected when y'all told me I wasn't owed anything.