I had an excellent customer service experience during my visit. I came in with several questions and was assisted by Eric Kin, who took the time to address each one thoroughly. He also recommended alternative products that aligned well with my budget. I was able to purchase multiple Pokémon Center Elite Trainer Boxes at a very reasonable price. The shop has a welcoming atmosphere, and the staff--particularly Eric--are highly knowledgeable about their products. I look forward to returning for future purchases. Thank you, Eric, for your patience and outstanding assistance. read more

This is my favorite card shop and I've been coming here for o error 15 years. TDK doesn't always have the best price, but they've got quality, community, and the best welcome space for newcomers and experienced gamers. They are always helpful and extremely knowledgeable. They'll answer rules, game info, and anything in-between. I cannot recommend this shop enough. read more

Top Deck Keep - Play space after an all evening event - Hobby Shops Near Me - Riverside, California

First time coming here as a new collector was meh, it was late at night and I'm sure employees were tired because they have A LOT of people come in every day. There was a tournament going on which was nice to see. Second time coming here I had a better experience, was actually helped out a lot and got free items because I had explained I was new to pokemon collecting and I guess they noticed my enthusiasm. Nice people overall, definitely a place I'd come back to because their stock is always changing out. Prices are based off tcgplayer which is nicer than ebay/scalp prices for sure, but a lot of their cards ARE mint or near mint so you will pay a lot more for a card than if it were lightly or moderately played, which is fine, but kind of is a downside if you just want an authentic card in your collection and not necessarily to grade. So just look to tcgplayer and filter NM card for accurate pricing of what you'll most likely pay. Nice place! And employees are knowledgeable and nice. read more

Updating because I realize with how busy they get it's unrealistic to constantly pull list. Prices are reasonable environment is always clean and staff is super friendly. They have good selection and great price pull for commander days. I'll keep shopping and keep coming here. read more

Top Deck Keep - Hobby Shops Near Me - Riverside, California

the girl worker (unfortunately I didn't get her name but she had brown hair and clear, square glasses) was super nice and helpful. My boyfriend and I asked about starter decks for one piece and while there weren't any available, we were able to get complimentary starter decks and the girl with the glasses (I'm really so sorry I didn't get her name) was the one who went out of her way to gift them to us. It genuinely made our night and we'll be coming back here so much more often once we get a handle on the game. Thank you so much! read more

So I came in for the Mutant Ninja Turtle prerelease with a few friends who were super new to Magic, let alone sealed deck building. The event was very easy to get into, the setup felt very roomy and not so cramped like other places. The staff was super friendly and kindly answered any questions. Pairing was easy with the app. But that's not why I'm writing this: 1. They have in-store pickup for their inventory on TCGPlayer which saved me a ton in shipping and helped me finish my Black Cat Deck! 2. Being someone with ADHD, I forget things.....a lot. So imagine how I felt when I realized (an hour away) that I left my prerelease deck box at the store (with SUPER SHREDDER)! I figured someone would have taken it by this point or found it and kept the cards. NOPE! I called the following day and they had my box, they asked specifically what was in the box, and took down both mine and my partners names to pick it up. They protected that thing like it was their own. It meant a lot to me personally having had cards stolen by EMPLOYEES in the past. (Still had my shredder) 3. The people here are super friendly, very LGBT+ inclusive, which was super nice given the hobby. I got to just be my gay little self. All in all, this place is wonderful and I will gladly drive an hour just to come play here when I can read more

Top Deck Keep - Hobby Shops Near Me - Riverside, California

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My boyfriend had sent me here to look for a card collection thingy while he was at work. Koda was so kind and helpful! She was extremely patient and didn't get annoyed with how little knowledge I had. She definitely made this experience less stressful read more

We negotiated on a price for a card and agreed on said price. We also wanted to pay in cash and they still taxed us and we ended paying the original amount. They have a nice selection of cards though and staff are nice. read more

Had great business with them in the past. I'm a disabled veteran and I called the shop today asking for riftbound booster boxes. They said yes we have them available so I asked how much the pricing was and the guy told me $165 a box. Mind you I live about an hour away so after the call I got in my car drove all the way there for them to tell me they have no boxes left. Then another employee told me he does have boxes but they are keeping it to sell the packs from bricking the box. What a shame that they pulled that on me. Wasted my gas a time and had the product but wouldn't sell me it. read more

tbh, the service isn't anything special. They answer your questions with one word answers and thats about it. If you're looking to sell or trade I'd go somewhere else tbh. This is the only card shop I know that buys/trades at 50-60%. read more

Amazing staff, selection, and value! The staff was very knowledgeable and helpful. Not a lot of sports stuff but every TCG you can imagine!! I highly recommend the store. read more

Just came by to sell a card and it was so easy. Eric took care of my wife and I during this process. He answered all my questions and it seems like this place is full of great people already. Will definitely keep coming here to support this place. read more

Super friendly staff to facilitate your Fandom!! Love coming here to check on cards and tournaments

This place is to go place! Every packs I bought here has been lucky. Everyone here is so nice & you pull something they get excited for you and gives you a huge congrats! I recommend come to this place for everything with fair value to sell your cards store credit or cash value!! read more

Top Deck Keep - Prismatic 6 Booster Bundle Pull - Hobby Shops Near Me - Riverside, California

I had been tempted to check this place out for a while, but never had the chance to. Everybody working behind the counter was incredibly helpful and knowledgeable, and didn't hesitate to help me pick which cards I wanted to grab. They price based off of the current market value, which is incredibly helpful since you get to see the cards in hand before you buy them. The entire space was set up and was a great environment as well, definitely a must visit for anybody into card or tabletop games. read more

horrible experience. came in just to check if they had some cards I was looking for and first worker was rude right off the bat said "it would've been out here if we had it". another worker ended up helping me and turns out they actually did have it. I don't get why the first worker would ask me what I'm looking and catch an attitude and lie just because he's too lazy to go grab it lol. also wanted to limit me from buying a $2 card??? I'm honestly getting tired of seeing stores like this have people working that act high and mighty over cards, just go to frank & son if you're looking to buy cards. read more

This shop really cares about the customers by providing fair prices and great service. As a new Magic fan, they have product that has risen in value, and they keep it at fair prices on shelves. Of course some rarer items are stocked behind the counter and are priced at their high expected price points, but I found some great prices for precons that are bananas on other stores or websites. Haven't found a local tcg shop that can beat the variety of product Top Deck Keep offers. read more

Been going here for years! Excellent customer service and friendly staff! Highly recommendes for families and just people who want to get great products and great service! read more

First and foremost I want to thank Aria for her kindness. Her vast knowledge of Pokemon trading cards was unbelievably awesome. The time she took with me showing me cards within my price range and also going beyond by checking in the back stock room to find some particular cards I wanted too. I so appreciate her patience and just overall excellent professionalism. Awesome customer service! I can't wait to go back!!! read more

Top Deck Keep - Here is a pic of the store front. - Hobby Shops Near Me - Riverside, California

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Everybody here is so nice, cool, funny and knowledgeable. Whenever I go in it's like cheers, they know your name and they care about what you're playing. read more

Incredible service! The whole staff is great and so kind! Frank has been amazing every time I have been in. He heard I have 3 boys and hooked it up with keychains and Pikachu plushies for each of them. Another time I went in, I mentioned that one of my sons was in the hospital and another amazing staff member named John gave him 2 oversize Pokemon cards and even gave my other sons an oversized card. They go above and beyond. Great place for the family. Highly recommend!! read more

New product pricing is insane for Prismatic Evolutions as an example. Mirroring scalpers is unethical and unhealthy for the industry. When big box retailers are sold out, we rely on local shops. Unfortunately, the prices told to me were more than scalpers online ($120 ETB)I don't want to support scalpers, but when you're 10-20% higher than them, what's the incentive to buy from you? I was looking forward to giving his shop my business and then I realized they're matching scalpers. It also took a while for someone to acknowledge me, which I found odd. I won't be coming back. 2-stars because they have a nice shop and good variety of product. read more

Awesome customer service from DAY ONE ! Been visiting regularly since their relocation. My bf and I stop by the shop practically every weekend to see what the shop has new and they never let us down. Love Love Love this shop and all the staff are Awesome!! Shout out to Frank and Ari yall are the Real MVP -Bexcie / Aaron read more

Helpful staff and chill vibes. Lots of inventory, and plenty of space to hang and play TCGs. Good prices!

I came in today around 3 PM specifically asking about 151, and the employee told me they didn't have any, despite me clearly seeing a large box of bundles sitting right there. When I pointed this out, they casually said, 'Oh, that box? Our boss is on a call right now, so just come back in a little while.' So, I drove all the way back at 6 PM to check again, and I was told that the 151 would be available for sale, limited to one per customer. When I arrived, I was met with the same nonsense...this time they claimed their boss was on lunch break. Seriously? Then, to top it off, one of their employees outright said they weren't for sale at all! Like aren't you a card shop that sells cards?What a complete waste of my time and gas. This isn't even the first time I've had issues with this location. Friends and family have had similar frustrating experiences here, so it's clear this is not a one-time mistake. It feels like this store is gatekeeping products, holding them out for their favorites while the rest of us are left hanging. I've had enough of this horrible, unprofessional business. If I could give zero stars, I absolutely would. Won't be coming here again, horrible business, and rude employees. read more

Used to be a fun place. Now they're just scalpers with a location. Even before release day, at the pre-release events of a product, they jack up the prices 300% and claim "thats just market price" even tho they get it at distribution prices. Even had a worker pull product out of a distributor box and say "well we bought these 3rd party" despite the fact that the product wasnt released yet. Sad. Places like this ruin tcg gaming. read more

Went to Top Deck Keep earlier this week for the Surging Sparks pack to search for the Pikachu card with my sister's fiancé. It was my first time there, but staff were very nice and attentive. And the location was very spacious and clean! I had no luck at getting any Pikachu (but my sister's fiancé was lucky to get a Pikachu, just not the full art one), so I went back for another pack. Hoping for a better chance at Pikachu for this pack! read more

Top Deck Keep - Scarlet and Violet Surging Sparks packs - Hobby Shops Near Me - Riverside, California

Poor customer service. Called to see if they had the cards I wanted. Told me to message them on social media, which I don't have gave no resolutions because "they were busy" unfriendly response to a simple issue read more

Love the service. I come for Pokémon but whatever you collect, you will have a great experience.

Have played 2 MTGPrereleases here and plan to do so for some time. Store is stocked with a great variety of TCG products and accessories like sleeves, mats, deck boxes, etc. It is nice to sign up for their special events online since I don't live near by. They have a variety of events all week and wish I had more time to participate often. Place is filled with good vibes. One of the better card shops I have been to. read more

Our family has been coming here for years. I've spent multiple thousands of dollars here when they were at the old location during covid. Once they had swapped to this new location and hired new employees they have been overpriced/tight wads. Had a card marked up 100$ over the TCG value last sold and employee specifically said that TCGplayer is what they use. The girl with the long hair had poor customer service. They need the old crew back full time. Won't be coming back any time soon. Where is Chris? GG read more

Great time at the shop, was able to find a bunch of the cards I was looking for. Aria was a huge help! Thanks Aria and everyone else who helped out. read more

Terrible customer service... multiple customers in the store were ignored and just walked past. The two employees at the register were more interested in making trades for their personal collection than helping us. I ended up not getting the cards I wanted because nobody cared to even say hello. I won't be coming back. read more

I'm relatively new to trading card games but I've completely fallen in love with Top Deck Keep and am so glad it's in my area. Since beginning to play Magic & Disney's Lorcana a couple of months ago, I've visited a few similar shops and none come close to TDK. It's HUGE, clean, plenty of seating, lots of parking, and various events/friendly tournaments every single day. There's an amazing and inclusive mix of people and personalities that frequent the shop as well as employees, and I've felt very accepted, welcomed and/or taken care of by all of them coming in as a total N00B to all of this. The counter and shop area can get busy when tournaments are starting or ending, but the one-for-all, all-for-one counter service always seems to handle the crowd swiftly. I'm surprised to have read a couple so/so reviews of the customer service. I think all of the staff are great and they constantly go out of their way to help. A couple may come off a bit dry, some a bit goofy, but all seem to absolutely love their job and taking care of the customers. A special shoutout to Frank who has to be one of the friendliest people on this planet that you'll ever meet! read more

Great store for game cards (MTG, pokemon, etc) but nothing for sports cards. Tons of tables, chairs, and room.

Aria was "awesome" She was soo great with customer service highly recommend, well stocked especially for me (POKEMON CARDS) Bought a Pal dean Fates Pokémon E.T.B. box and pulled my first Charizard which is double value of what I paid. Now this place is special to me :) read more

Top Deck Keep is my current third space to spend time with my friends and to meet great people to play games with! Though Magic the Gathering is the common game you'll find being played here, there are many play groups that I've played YugiOh! Disney Lorcana and even picked up Sorcery with! Each staff member is knowledgeable and you won't have a hard time finding a play group or event for your favorite card game! I'd like to shout out some staff members that have helped me since I first started frequenting the shop! Ask for FRANK when inquiring about certain singles you may be ISO or for any general questions about store events, super cool dude. Aria is whom I go to whenever I talk about Pokemon and their love for fairy types! And lastly Mr. Mike! Customer service and guest relations is always felt when he greets me and my friends. To summarize, this is a GREAT place to hang out, compete, collect, or just learn about all the nerdy stuff! To Top Deck, KEEP ;D up the good work! read more

Top Deck Keep - Promo tournament card - Hobby Shops Near Me - Riverside, California

Aria was great, spent time helping our nephew find the right pokemon card! They were busy, but were well staffed. Would recommend! read more

Great service! INCREDIBLE SELECTION! Was shopping for a new MTG "Fatpack" for my nephew and the staff behind the counter was extremely patient and knowledgeable with him & his questions about game play. Bonus: I've never walked into a more pleasant smelling card shop... truly delightful. IYKYK read more

Spencer at TDK rocks. Great customer service. Had what I needed and very efficient and friendly.