We just needed our chimney cap replaced. Smokey's had great communication, gave us a quick quote,…read moreand were out within a week to perform the repair! Thanks very much for a great experience.

Not sure how this company gets 5 stars…read more.... This week we had our metal woodburning fire box fireplace cleaned and inspected by Smokey's. When I called initially I informed them I wanted a cleaning, inspection, and coating of the bottom because I was starting to get some cracks. Plus wanted a quote for a different topper. They come out to clean it but none of that information was relayed to the tech coming out. He had to ask what what being done before coming. He did a flue cleaning but the crack repair was to use some crack and joint sealant slathered in a 3" width. I asked the whole bottom to be coated, maybe a ceramic coating and painted, but that was their solution. I asked about fireplace doors and he said they would send me some information to order some. An online search with the model number has resulted in confusing & limited options. After inspecting the round chimney cap, and he came down the ladder, I noticed their heavy ladder dented my newer 6" gutters. Funny thing is some roofers came over for me later that same morning to do a roof inspection for woodpecker damage on the LP fireplace exterior trim ......without a scratch to my gutters. So, they try to bill me electronically and it takes 3 attempts by text to actually work. Within a hour and a half, I get a text asking if I've paid the bill yet. 1 1/2 hours later when I was still dealing with roofers at that point. My electrician and many others will bill and wait a day or so to pay them. I only needed them to wait until I had some woodpecker damage addressed and was almost done. Then....I get a message from Vince (4 hours after I make the payment and it comes out of my bank) asking how did Kevin collect payment?. I responded back that I paid it electronically four hours ago. No response, not a sorry, not a thank you for the confusion. Keep in mind it was already pending in my bank for four hours at that point. Communication between them two is apparently lacking and it felt like Vince was a collections service when they couldn't bill me properly in the first place. So... $350 later, my fireplace is uglier than before, the firebox isn't coated, I have a small dent in my newer gutter, they frustrated the heck out of me in the billing process, and I still am no closer to fireplace doors and a different topper...because once they have your money...they are done with you. But, hey...it was inspected and "cleaned"...which is all they are good for. At this point, my confidence is it being winter ready is questionable. Now I have to pay a different company to get me doors, a topper, and ceramic coat the bottom and reinspect it to make sure. I know the company is small and under a new owner, but I've never seen such miscommunication and lack of solutions from one company. The pictures are after the "cleaning" and small crack repair.

Very professional, gave us some tips and appreciated his knowledge. I would definitely hire again!read more

Great job and hard worker, you will be impressed with the finished product. I only give 4 stars…read morebecause of the up charge on supplies I was charged 85$ for 10 pound of reflective glass that I found on Amazon for 27$ I will say all of the supply cost was extremely inflated so that part wasn't good which can be fixed on his end in the future. Whats harder to be fixed is a bad job or sloppy work and that isn't a problem as his work is good. Overall I'm satisfied just a little salty about being overcharged for, stones, ceramics etc... P.s Alexander's customer service isn't very good. Even though I put 4 stars he took it upon himself to send me an almost condescending text. 4 stars is very good considering the amount I overpaid for supplies. Yes you should get the best deals for your customers. Also messaging me after business hours very unprofessional.

Hands down the best in the Metroplex. Luke Sullivan knows his stuff and gives you his very best…read morediagnosis for what is best for your chimney and more.

I use Sullivan every year to make sure we're safe and to insure a good draw, as much wood as we burnread more

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed…read moreinformation on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

Our service technician, Torrance, was excellent--very prompt, friendly, and extremely knowledgeable…read moreabout the mechanics of our fireplace. He was able to fix everything efficiently and took the time to walk us through how it all works, making sure we knew how to test and use it properly before he left. We received several quotes from other companies, and this was by far the most fair and reasonable pricing. On top of that, the quality of work exceeded our expectations. They also offer a one-year warranty, which gave us extra peace of mind. The entire process was smooth and easy from start to finish. It's clear Torrance is a highly skilled professional, and the company as a whole is very easy to work with. We'll absolutely use them again and would confidently recommend them to anyone needing chimney or fireplace services!

From the owner: 10% off your 1st service & free estimates. We offer comprehensive services including chimney…read moresweeps, chimney repair, chimney construction, chimney inspection, chimney maintenance, and chimney cap installation. We manufacture custom chimney caps. Choosing us means you never have to risk the safety of your home; we are fully insured, licensed, and bonded, so you’re protected on every job. Our reputation is built on delivering quality workmanship and outstanding service to households across the greater Dallas area. We’re certified by the Chimney Safety Institute of America (CSIA), registered, and always follow the guidelines set by state regulators and the National Fire Protection Association (NFPA). With years of experience serving all types of chimneys, we guarantee top-tier cleaning and care—no job is too big or too small. All our technicians are factory-trained to ensure safe, thorough, and professional results every time. From installations to repairs, maintenance, inspections, and cap replacements, Chimney Sweep Specialists handles it all with skill and reliability. Don’t settle for less—contact us today for the best chimney and fireplace services in Dallas and beyond!

Responsive, knowledgeable, friendly, thorough, good communication and fair pricing. Technicians…read morewere skilled and cleaned up following.

From the owner: We are a local chimney service company offering inspections and repair services. We have industry…read moreexperience and provide estimates for customers. Service availability may vary.

Fast and did what he said he would do! Was prompt, efficient and clean. Would recommend for your…read morefireplace needs.

Chris is super. On time. Efficient and very knowledgeable. He solved my problem in no time. Highly…read morerecommend!