Set a time for them to clean and inspect fire place. They called a day before to confirm the time is still good. I took off of work to be there at t a set window 3-5 pm. Waited and never got a call and they never showed up. The next day still no calls from them. This is not how you do business . I'm in the service business and understand stuff can go wrong. At lease call them and say we can't make it. So I lost money from being off of work and will loose more due to scheduling a different date from a different company. Won't ever use them or recommend this company to anyone read more

I spoke to Kelly at Top Hat to inquire if their chimney sweeps had experience with wood burning inserts in a fireplace. I explained that I had just bought a house with a Treemont insert and needed an inspection and cleaning of the insert and chimney to ensure that they were safe to use. Kelly gave me a price of 175.00 so I scheduled an appointment for cleaning and inspection. I called back the day prior to the appointment, just to ensure that they were sending someone who was knowledgable with the Treemont wood insert. Two men showed up on time and took lots of photos, ran a brush through the chimney, vacuumed and cleaned the floor. I was thinking that I could have done this myself but was OK with getting a confirmation that everything was in working order from the very polite employees. The problem arose when I received a bill for 248.00. When I called the office, I was told that Kelly did not know the proper prices and made a mistake. After going back and forth on the price while the men waited, the manager agreed to only offer me an additional 25.00 discount. I wonder if the manager will figure out the customers should not pay for their employee's mistakes!! I will not be a repeat customer. read more

I was very unimpressed with Top Hat. Scheduling was easy, but the technician arrived alone and without the necessary equipment. Because he was alone, he couldn't maneuver around on my brand new roof (with the ladder *I* provided) without tearing some shingles. Unfortunately, my chimney needed repairs before it could be cleaned, so I asked for an estimate of the repair work and was told someone would contact me later in the week with that figure. Six weeks later, after repeated calls I finally got an estimate. I did not hire them for the work. ... So, in a nutshell, I paid a guy $150 (for the service call) to use my ladder to damage some shingles, and never got my chimney cleaned. read more

Just had second visit from Top Hat to deal with my dryer vent. Admittedly, the first was many years ago and the company is now run by a younger family member, Royal, but the service and professionalism was the same top notch as I had before. He took all sorts of pictures to show me why it's important to do regular cleaning of dryer vents He gave me a great education on the proper type of roof vent to use and even helped me leave a message for my roofer about what needed to be changed to not challenge my dryer so much. He let me know that they provide AC duct cleaning but did not use hard up-sell tactics. Even though my last visit from them was a long, long, long time ago, he still gave me the repeat customer discount. I have added them to my regular maintenance schedule. read more

I hired two other chimney sweep companies before Top Hat came out. I spent quite a bit of money to repair chimney leaks, but it was not money well spent. Finally a neighbor recommend Top Hat and they were the answer to my prayers! They were up front about the work needed and they got it right the first time! Yay! read more

Scheduled them for an inspection of 2 fireplaces and flues sharing a common chimney. The bill for that came to over $400, which I paid. Then their estimate came in for the work they said needed to be done, and it was for over $8,000!! I took a couple of other bids and it turned out what actually needed cleaning and repair could be properly done for less than 1/5 of that amount, even counting their "credit" of the inspection fees. I'm very disappointed in (and skeptical of) this company. read more

I called Top Hat for work at my house in Austin. The scheduling process was easy, the called before coming and were on time. Royal, the owner arrived. He was professional in every regard. He answered question and explained the steps in the process. I had him do both chimney and dryer vent cleaning. Both were done well and very neatly given the nature of the process. The price I felt was fair and I'd definitely have him back. I'd highly recommend Top Hat. read more

We are so impressed with the young man that came to clean our chimney today !! He was kind, hard working, and professional. The last company we hired did not even come close to doing the job this man did ! Very meticulous; took time to do everything just right ; climbed on the roof even to check it out ! I'll never use anyone else . The card he left us states Royal Pore, owner, with address from Taylor,Tx. He introduced himself , I'm sorry if this wasn't his name . Great job !!!! read more

i had no idea what to expect when having a faux fire installed in my fireplace. the owner, royal, arrived with duke. they both had top hats on and were very professional as well as some of the coolest men i've met while dealing with the inner-workings of a house addition. royal explained how to use my faux fire and not kill myself with carbon monoxide poisoning. kim, who runs the office, is great and made sure to squeeze in my installation before the holidays. ace experience all around! read more

Excellent service from these folks. A friend of mine recommended them to me and I would highly recommend them to anyone. We had our chimney cap replaced and they were timely, friendly, honest, and affordable. They did an excellent job and they really seem to care about their customers. I will definitely use them again. read more

Not only were Royal and his team very efficient, the professionalism and politeness shown to us in our home throughout the day was simply delightful! Very trustworthy! The Conrads, The Hills TX read more

excellent service. knowledgeable and honest. cleaned out our dryer vent thoroughly all the way outside, like new. i would not have believed the junk in there had i not seen it with my own eyes. 2004 house new to us. i doubt it's ever had the vent cleaned before. clothes are drying faster, already saving money. if you don't know why the vent needs to be cleaned, go look on you tube "dryer lint fire" vids. this stuff is super flammable. 3000 a year started by lint fire. they have all the equipment to do it right. i do dyi on most everything. but this is something that requires the right equipment to make sure it's done and not make it worse. read more