Very clean, lots of color choices and prices didn't make my eyebrows raise…read more Professional, welcoming and friendly. Nikki, the owner, sets the tone. I called for a last minute, same day appt. Although I was unable to get my services done by Nikki, my tech, Li was wonderful and meticulous. I made my next appointment before leaving.

I had an appointment for a pedicure and gel fill-in with Ken (I think that was his name) and he was…read morepleasantly on time. My nails are gorgeous, not bulky, shaped perfectly and I don't think they have ever looked better. I opted for the deluxe pedicure ($80) which didn't quite feel "deluxe" the massage was hard and fast (going through the process instead of giving an actual short massage for a $80 pedicure), there was no candle wax (I can't think of the proper name but you know what I mean) and I wear the same polish every time but I was given 2 coats and it shows my imperfections - I should've checked before I left but for $80 you know when it looks off so at least ask. All in all, I would absolutely go back for hands but not feet.

You have to watch EXACTLY what they're charging you for!!! I went today and took my 4 year old…read moredaughter. I got a pedicure which I knew I knew would $60. But my baby got her nails polished (NOT a manicure) just polish. I told the tech that she wanted pink sparkly polish and one nail silver polish. That's it. I said nothing about a design. The tech put a few white dots on the pink nail. I get to the front to check out and they charged me $40 for her polish!!! FORTY DOLLARS!!!! I said "why are her nails $40?!" He said because of the designs...oh you mean the designs that I didn't ask for?!?!?!?! Ok cool, I'm not one to make a scene, but I ALWAYS make a mental note...never again. I hope that you needed those few dollars that much. Oh! And not to mention, when the tech that did her nails heard me ask that, she said something to him in their language. I'm assuming she said she just did those just because and he said something back to her, I don't know what was said obviously but the tone and look on his face gave me the impression that what's done is done. Smh. I know that business is slow but that was absolutely disgusting. I liked that shop, but that just put a bad taste in my mouth.

I have always driven by this place for several years, and have said I was going to give them a try,…read moreso I did. I walked in, and I wasn't greeted, but was immediately asked how I could be helped. I told the older gentleman that I would like to get a manicure. I was immediately seated as it wasn't busy at all. I looked to the left, right, and behind me and noticed the stations weren't the cleanest. I got debris on my clothing from the station next to me because he was filing a woman's pink polish off, and it was going everywhere. There was a very pungent chemical smell in there that you could sort of taste in your mouth, which was kind of overwhelming. No one smiled, nor spoke to you, which I'm not used to at the places I've been to for manicures. The technician, Hong Mai (Lily), did not talk to you other than asking if I wanted my nails shortened. I felt like I was just a number. I'm not even sure why it's called "Herbal Nails." I didn't notice anything "herbal" that they used. Here is the process I experienced there: nails clipped, nails filed, nails soaked (without cuticle cream), cuticles cut, nails polished, nails & hands oiled, 30-second hand massage, hands washed, you pay and leave. I do not recommend this place at all. I just didn't like how it felt in there. HORRIBLE!!!

I am beyond disappointed. I was a loyal client and gave this salon 5 stars in the past, but since…read moreHelen moved to Pikesville, the service has completely changed. I've tried multiple times to get my nails done, most recently on a Friday afternoon around 12:45 and have been turned away again and again. The worst part? There were several staff members sitting in the shop not doing nails. Most nail salons take walk-ins unless otherwise stated. Instead of being offered a wait time or appointment, I was simply told "we don't have time." That's not just inconvenient, it's rude and dismissive. A business is more than one person, but without basic courtesy and customer service, clients like me won't be coming back.

Extremely disappointing experience…read more Like many of the other reviews, my experience with Helen started out perfectly fine. She was polite and friendly, and I had been a customer without any problems. Unfortunately, her behavior toward me changed dramatically one day, and the experience was so upsetting that I waited a full year before writing this review. I arrived for my appointment, sat down, and explained how I wanted my nails done. Helen had earbuds in and was clearly engaged in another conversation or listening to something. I repeatedly tried to communicate what I wanted, but I felt completely dismissed and ignored. The situation became much worse when she began using the drill to remove my polish. She repeatedly hurt/burned me, and each time I instinctively pulled my hand away. I told her that it was hurting me and asked her to stop. Instead of listening, she became extremely angry and insisted that it didn't hurt. That's when I noticed she had her earbuds on and had NOT listened to anything I said. She told me I was the rude one and continued arguing with me. At that point, I was incredibly uncomfortable and embarrassed. She was raising her voice and making a scene, and I honestly felt so shocked that I didn't even know how to respond or simply get up and leave. My understanding was that she had another appointment scheduled after mine and was trying to save time by drilling the polish off rather than letting it soak. But rushing to the next appointment is never an excuse for ignoring a client's concerns or continuing something that is causing pain. I have never been treated this way by someone providing a service. If you are working directly with a client, the very least you should do is listen to them--especially when they tell you that something hurts. Wearing earbuds, being distracted by a heated personal conversation or a show, and then becoming angry when the customer asks to be heard is simply not acceptable. Her husband is very nice and does a good job with pedicures, although I have had some issues with the polish and overall nail work. Unfortunately, because of my experience with Helen, I would not recommend returning. It's simply not inexpensive enough to justify being dismissed, ignored, and treated disrespectfully. Clients deserve to feel comfortable, heard, and respected while they're paying for a service.

Very cute and quaint boutique nail salon. Got a pedicure there for the first time. I had a good…read moreexperience. But, you should know that if you're looking for a pedicure experience where you have a chair that reclines, vibrates, etc and has other features that is not offered at the salon so keep that in mind. Had my toes done by Melanie the owner she is very personable with great customer service. Bonus, they were playing a phenomenal playlist!!!

I absolutely love it here! The customer service, vibes, and service are all top tier. Every visit…read moreI'm asked what I would like to drink - there's sparkling water, coffee (hot or iced), and girl, even kombucha. I usually visit for a monthly gel pedicure and more recently I tried their jelli pedi and oh em gee! An experience! Sooo cozy and warm, Amber buffed and trimmed away weeks of sin from soles and cuticles. I wouldn't trust another soul w my pedicure care. Run to OMN!

As always I have come for many years. They do updates continually. The owners are cool and relaxed…read more I have a couple of people that I will go to but continue with Kim. Its best to get an appt for your favorite nail specialist. However, that doesnt mean you will be seen during your scheduled time. I almost never am seen during my time. Today I came in as I needed my nail repaired and was in a crunch so I had an appt. I was seen but it took some time as the clients prior was late and had 2 long slots but were late. She took me while having to push them afterwards. She still took the other clients and not have them reschedule. They are reasonable and if you express nice and respectfully your nail concern it is fixed right there. On the road.... no delay today.

I used to patron this nail salon years ago until the person who cared for my nails left. I decided…read moreto stop in since in the past I had no issues. I arrived at 4:30 pm and stated I wanted a fill-in. I waited approximately 40 minutes after being told someone would be with me shortly. After becoming a bit bothered by waiting, the manager noticed and asked me to go to #5. I was greeted and as the tech began to remove my polish, she advised I needed a new set. I explained to her I would go to my usual tech to have it done but at that moment I only wanted a "fill." After she clipped the sides (shown in picture) another customer comes in (possibly one of her "regulars), tech #5 leaves me to work on the customer's nails without as much as I'll be back, someone will take over..nothing! So now, I'm annoyed. I sat another 10 minutes and glared into the eyes of the manager/owner. The piercing look I gave him had to have reached the core of his inner being for he quickly said, "he's getting ready to help you!" Tech #6 was finishing up the client beside me nails. He subsequently got up, looked at my nails and mumbled something in his language to my original tech (#5). If I wasn't fuming before, this was surely about to make me lose every ounce of religion I had. Tech #6 puts the clear coat on the client's nails and just when I think he's sliding over to me, he walks away to do a pedicure on said client! WHAT IN THE WHOLE HELL WAS GOING ON!! I had to be on an episode of PUNK'D and Ashton Kutcher was about to jump out from somewhere with cameras because this was insane! I'm sure if you are still reading my post, you are thinking I left! Sighhh! I didn't! I literally sat there 10 MORE MINUTES. When I glanced at the clock, it was now 6pm. As I angrily got up, tech #5 yells, "he coming now, he finished!" I responded "I won't be here!" As I passed the owner on my left, with clenched lips I said, "it's after 6pm, I've been here well over an hour!" Readers, I was waiting for him to tell me I owed money. #boiling Soooo, I leave with my nails looking worse from when I arrived, time I could not make up, and overall, frustrated.... Read my next post for it has a happy ending at another location. OAN: I was told by someone close that this seems to be the new thing with Asian nail salons. If you are not a regular customer, they will purposely start your nails and then work on other customers with the belief that you as the "non regular" will not leave because your nails are not complete! This is the worst...i guess I showed them one monkey don't stop no show! How can they improve??? Transparency and better customer service!

I get serviced by Jade which is always a pleasure. However, you will never go wrong being serviced…read moreby them all. The vibe is always welcoming and positive. It also is a bonus cause it's close to home.

I thoroughly enjoyed my facial with Nakia! She was/is extremely knowledgeable about skincare,…read moreprovided great insight about my skin, and made sure I had a wonderful experience. Perfect way to relax!

I drove almost three hours to be disappointed. My friend referred me to this place to for my…read morebirthday nails. So I wanted to try them out before my actual birthday and I'm glad I did! I didn't get what I wanted nor is it worth the amount I paid. There is different nail techs and right now maybe two main ones ... I'm unsure but Jasmine was my Nail tech. She was a nice girl but did a rushed job. I explained to her how my boyfriend would be coming home soon and how he really liked French tips and even showed her pictures of HER work that he and I liked. It started off well but I think at some point she was behind on schedule (not my fault ) and started to rush. Apparently whatever style or design you want only applies to 1 or 2 nails. Because she asked me how many French tips I wanted per hand 1 or 2 (I was confused) so theoretically all other nails would be blank. Every picture I showed her had a design on each finger so in my mind I assume that she had other plans for my other nails but I was wrong. After the two French tips she wanted to put a clear coat on the rest. I requested a solid nail because two French tips weren't going to do it. My polish has bubbles and it's not even.... so Its areas you can see the brushstrokes or the acrylic underneath because it's thin. I brought it to her attention and she said the condition of the polish was because I took my hand out of the light ( again confused because I don't recall removing my nails prematurely) but okay. The nails are filed uneven... some go straight across and some have like a C shape curve at the top. Understanding that the filing wouldn't be absolutely perfect but the differences are very noticeable. Some nails look like I took a clipper and took a chunk out of the end. I asked her to file them straight across to even it out and she said I was requesting a C shape .... I wasn't I legit wanted my nails flat and to look the same. I had high hopes but they didn't get fulfilled and she really didn't care if I liked or not it was okay on to the next client .... Well that's what I sensed like I said she seemed like a nice person just feel time got ahead of her. I was called an hour before my appointment asking could I come 30 minutes later. So it's not as if I was late for my appointment & she had to rush. I came at the time that they requested. Waste of my Saturday morning and money because I will more than likely take them off and get them redone at my local salon. Outside of that the salon is pretty, it seems to be clean. Majority of the staff and clients wear a mask and there's plenty of parking. Can't speak on any other service I got a full set. You book online ... I doubt I will return.

This is my second time coming back for a service. today I was serviced by Cindy and she was…read moreamazing. I came in for a aprés gel short set and she squeezed my in for a last minute pedicure. Her service was phenomenal! I love this nail salon, everyone is amazing.

This is the only place is go to when I want an extravagant and not basic set. The guys in there…read moreknow what they're doing and they care about your satisfaction.

I've been through a few nail techs here since their opening in 2020 but each young lady has been…read moreamazing. My current nail artist, Alex, is an entire vibe. I've been seeing her exclusively all year and she never ever disappoints. I give her a color or theme, and I allow her freedom to do whatever she wants because she's an artist! I get compliments every time I get a new set. The staff is generally friendly and welcoming. Sometimes there are customers who are loud (rare) so it would be nice to see them get checked (maybe a policy to limit use of personal devices while being service would help?) because one person can throw the entire vibe off. Otherwise, I love it here. I'm going to be adding more of their spa services in 2024 (facials, brows). Black owned and killing it!

This is, by far, the most amazing nail experience I've ever had. I was worried that I wouldn't be…read moreable to get in because I had such a difficult time getting an appointment due to random, universal issues (appointments being a couple weeks out, me ordering the wrong service and having to postpone). I started to give up; however, I am so glad I didn't because that level of exclusivity is exactly what you want during a full on pandemic. Let me explain. Appointments are selectively scheduled to ensure there are no more than a few people in the salon at once. When you arrive to get nails done, it's quite possible that you may have a room to yourself :) and everything from the client services to the ambiance is exceptional. COVID practices: when you arrive (appointments only), they open the door for you, check your temperature, ask you to sanitize your hands, and give you a sanitizing wipe your clean your phone (as you'll be touching it often). They offer you a bottle of water or a glass of champagne, wine, or mimosa. Yasssss! Now, you will immediately be taken into another, fun, light, vacation-like experience by the detailed decór. It's so beautiful the way the owners put so much love and attention into curating each part of your experience. You feel like this moment was crafted JUST for you. The nail specialist that I worked with, Kyra (pronounces KI-Ra) was full of light, love, energy, and offered therapeutic vibes. She really took her time to get to know me and understand more than what I wanted for nails, but how my nail journey complimented my life. I felt a true caring about who I was as a person. Although we take lightly our cosmetic experiences, they are actually a firm of therapy and self-care. Thank you Kyra. I must say, I will certainly be back and will recommend everyone to this elite salon. Even when I move from this area, I will be back!!!

Excellent service ! Mail tech was great . My nails look great over a month A+ great atmosphere…read more Staff are very nice and friendly and the facilities is very clean.

Katrina made custom birthday nails for me and they were GORG! Lasted over a month too!!! Highly…read morerecommend Katrina and can't wait to get another set of nails from her!