Very clean, lots of color choices and prices didn't make my eyebrows raise…read more Professional, welcoming and friendly. Nikki, the owner, sets the tone. I called for a last minute, same day appt. Although I was unable to get my services done by Nikki, my tech, Li was wonderful and meticulous. I made my next appointment before leaving.

I had an appointment for a pedicure and gel fill-in with Ken (I think that was his name) and he was…read morepleasantly on time. My nails are gorgeous, not bulky, shaped perfectly and I don't think they have ever looked better. I opted for the deluxe pedicure ($80) which didn't quite feel "deluxe" the massage was hard and fast (going through the process instead of giving an actual short massage for a $80 pedicure), there was no candle wax (I can't think of the proper name but you know what I mean) and I wear the same polish every time but I was given 2 coats and it shows my imperfections - I should've checked before I left but for $80 you know when it looks off so at least ask. All in all, I would absolutely go back for hands but not feet.

I have always driven by this place for several years, and have said I was going to give them a try,…read moreso I did. I walked in, and I wasn't greeted, but was immediately asked how I could be helped. I told the older gentleman that I would like to get a manicure. I was immediately seated as it wasn't busy at all. I looked to the left, right, and behind me and noticed the stations weren't the cleanest. I got debris on my clothing from the station next to me because he was filing a woman's pink polish off, and it was going everywhere. There was a very pungent chemical smell in there that you could sort of taste in your mouth, which was kind of overwhelming. No one smiled, nor spoke to you, which I'm not used to at the places I've been to for manicures. The technician, Hong Mai (Lily), did not talk to you other than asking if I wanted my nails shortened. I felt like I was just a number. I'm not even sure why it's called "Herbal Nails." I didn't notice anything "herbal" that they used. Here is the process I experienced there: nails clipped, nails filed, nails soaked (without cuticle cream), cuticles cut, nails polished, nails & hands oiled, 30-second hand massage, hands washed, you pay and leave. I do not recommend this place at all. I just didn't like how it felt in there. HORRIBLE!!!

It's hot but my feet needed to be done. Came in today to get my pedi around 3 pm. It was busier…read morethan I expected but hey I guess they had the same idea I did. I got the Triple X pedi. Listen Kim is the truth!! The way she took care of my feet ands massaged my legs was divine. I think this place has restored my decision in walk in nail shops. Love the vibe and I'll be back!!

I am beyond disappointed. I was a loyal client and gave this salon 5 stars in the past, but since…read moreHelen moved to Pikesville, the service has completely changed. I've tried multiple times to get my nails done, most recently on a Friday afternoon around 12:45 and have been turned away again and again. The worst part? There were several staff members sitting in the shop not doing nails. Most nail salons take walk-ins unless otherwise stated. Instead of being offered a wait time or appointment, I was simply told "we don't have time." That's not just inconvenient, it's rude and dismissive. A business is more than one person, but without basic courtesy and customer service, clients like me won't be coming back.

It was awesome Helen and her husband attended to me. They were very warm and Helen is so skilled…read moreand detailed. A bit pricy but I will be back because of the quality of service I received.

Very cute and quaint boutique nail salon. Got a pedicure there for the first time. I had a good…read moreexperience. But, you should know that if you're looking for a pedicure experience where you have a chair that reclines, vibrates, etc and has other features that is not offered at the salon so keep that in mind. Had my toes done by Melanie the owner she is very personable with great customer service. Bonus, they were playing a phenomenal playlist!!!

I absolutely love it here! The customer service, vibes, and service are all top tier. Every visit…read moreI'm asked what I would like to drink - there's sparkling water, coffee (hot or iced), and girl, even kombucha. I usually visit for a monthly gel pedicure and more recently I tried their jelli pedi and oh em gee! An experience! Sooo cozy and warm, Amber buffed and trimmed away weeks of sin from soles and cuticles. I wouldn't trust another soul w my pedicure care. Run to OMN!

As always I have come for many years. They do updates continually. The owners are cool and relaxed…read more I have a couple of people that I will go to but continue with Kim. Its best to get an appt for your favorite nail specialist. However, that doesnt mean you will be seen during your scheduled time. I almost never am seen during my time. Today I came in as I needed my nail repaired and was in a crunch so I had an appt. I was seen but it took some time as the clients prior was late and had 2 long slots but were late. She took me while having to push them afterwards. She still took the other clients and not have them reschedule. They are reasonable and if you express nice and respectfully your nail concern it is fixed right there. On the road.... no delay today.

I used to patron this nail salon years ago until the person who cared for my nails left. I decided…read moreto stop in since in the past I had no issues. I arrived at 4:30 pm and stated I wanted a fill-in. I waited approximately 40 minutes after being told someone would be with me shortly. After becoming a bit bothered by waiting, the manager noticed and asked me to go to #5. I was greeted and as the tech began to remove my polish, she advised I needed a new set. I explained to her I would go to my usual tech to have it done but at that moment I only wanted a "fill." After she clipped the sides (shown in picture) another customer comes in (possibly one of her "regulars), tech #5 leaves me to work on the customer's nails without as much as I'll be back, someone will take over..nothing! So now, I'm annoyed. I sat another 10 minutes and glared into the eyes of the manager/owner. The piercing look I gave him had to have reached the core of his inner being for he quickly said, "he's getting ready to help you!" Tech #6 was finishing up the client beside me nails. He subsequently got up, looked at my nails and mumbled something in his language to my original tech (#5). If I wasn't fuming before, this was surely about to make me lose every ounce of religion I had. Tech #6 puts the clear coat on the client's nails and just when I think he's sliding over to me, he walks away to do a pedicure on said client! WHAT IN THE WHOLE HELL WAS GOING ON!! I had to be on an episode of PUNK'D and Ashton Kutcher was about to jump out from somewhere with cameras because this was insane! I'm sure if you are still reading my post, you are thinking I left! Sighhh! I didn't! I literally sat there 10 MORE MINUTES. When I glanced at the clock, it was now 6pm. As I angrily got up, tech #5 yells, "he coming now, he finished!" I responded "I won't be here!" As I passed the owner on my left, with clenched lips I said, "it's after 6pm, I've been here well over an hour!" Readers, I was waiting for him to tell me I owed money. #boiling Soooo, I leave with my nails looking worse from when I arrived, time I could not make up, and overall, frustrated.... Read my next post for it has a happy ending at another location. OAN: I was told by someone close that this seems to be the new thing with Asian nail salons. If you are not a regular customer, they will purposely start your nails and then work on other customers with the belief that you as the "non regular" will not leave because your nails are not complete! This is the worst...i guess I showed them one monkey don't stop no show! How can they improve??? Transparency and better customer service!

Update: Nakia and Polished is STILL 5 stars after my last review 4 years ago! She's one of the most…read morepassionate nail technicians ever! And today I had a facial for the first time and Nakia blew me away again! I had a lot of issues since it's been years since my last facial. Nakia gave me helpful suggestions, answered all my questions, recommended products and got my skin all the way together!! My skin has never EVER looked this bright, refreshed, glowing and clear in my life! I'm excited about improving my skin from now on and adding the signature facial service to my self-care list! Please go and see Nakia ASAP for the signature facial. She really pulled out all the stops!

I get serviced by Jade which is always a pleasure. However, you will never go wrong being serviced…read moreby them all. The vibe is always welcoming and positive. It also is a bonus cause it's close to home.

I drove almost three hours to be disappointed. My friend referred me to this place to for my…read morebirthday nails. So I wanted to try them out before my actual birthday and I'm glad I did! I didn't get what I wanted nor is it worth the amount I paid. There is different nail techs and right now maybe two main ones ... I'm unsure but Jasmine was my Nail tech. She was a nice girl but did a rushed job. I explained to her how my boyfriend would be coming home soon and how he really liked French tips and even showed her pictures of HER work that he and I liked. It started off well but I think at some point she was behind on schedule (not my fault ) and started to rush. Apparently whatever style or design you want only applies to 1 or 2 nails. Because she asked me how many French tips I wanted per hand 1 or 2 (I was confused) so theoretically all other nails would be blank. Every picture I showed her had a design on each finger so in my mind I assume that she had other plans for my other nails but I was wrong. After the two French tips she wanted to put a clear coat on the rest. I requested a solid nail because two French tips weren't going to do it. My polish has bubbles and it's not even.... so Its areas you can see the brushstrokes or the acrylic underneath because it's thin. I brought it to her attention and she said the condition of the polish was because I took my hand out of the light ( again confused because I don't recall removing my nails prematurely) but okay. The nails are filed uneven... some go straight across and some have like a C shape curve at the top. Understanding that the filing wouldn't be absolutely perfect but the differences are very noticeable. Some nails look like I took a clipper and took a chunk out of the end. I asked her to file them straight across to even it out and she said I was requesting a C shape .... I wasn't I legit wanted my nails flat and to look the same. I had high hopes but they didn't get fulfilled and she really didn't care if I liked or not it was okay on to the next client .... Well that's what I sensed like I said she seemed like a nice person just feel time got ahead of her. I was called an hour before my appointment asking could I come 30 minutes later. So it's not as if I was late for my appointment & she had to rush. I came at the time that they requested. Waste of my Saturday morning and money because I will more than likely take them off and get them redone at my local salon. Outside of that the salon is pretty, it seems to be clean. Majority of the staff and clients wear a mask and there's plenty of parking. Can't speak on any other service I got a full set. You book online ... I doubt I will return.

This is my second time coming back for a service. today I was serviced by Cindy and she was…read moreamazing. I came in for a aprés gel short set and she squeezed my in for a last minute pedicure. Her service was phenomenal! I love this nail salon, everyone is amazing.

This is the only place is go to when I want an extravagant and not basic set. The guys in there…read moreknow what they're doing and they care about your satisfaction.

I've been through a few nail techs here since their opening in 2020 but each young lady has been…read moreamazing. My current nail artist, Alex, is an entire vibe. I've been seeing her exclusively all year and she never ever disappoints. I give her a color or theme, and I allow her freedom to do whatever she wants because she's an artist! I get compliments every time I get a new set. The staff is generally friendly and welcoming. Sometimes there are customers who are loud (rare) so it would be nice to see them get checked (maybe a policy to limit use of personal devices while being service would help?) because one person can throw the entire vibe off. Otherwise, I love it here. I'm going to be adding more of their spa services in 2024 (facials, brows). Black owned and killing it!

This is, by far, the most amazing nail experience I've ever had. I was worried that I wouldn't be…read moreable to get in because I had such a difficult time getting an appointment due to random, universal issues (appointments being a couple weeks out, me ordering the wrong service and having to postpone). I started to give up; however, I am so glad I didn't because that level of exclusivity is exactly what you want during a full on pandemic. Let me explain. Appointments are selectively scheduled to ensure there are no more than a few people in the salon at once. When you arrive to get nails done, it's quite possible that you may have a room to yourself :) and everything from the client services to the ambiance is exceptional. COVID practices: when you arrive (appointments only), they open the door for you, check your temperature, ask you to sanitize your hands, and give you a sanitizing wipe your clean your phone (as you'll be touching it often). They offer you a bottle of water or a glass of champagne, wine, or mimosa. Yasssss! Now, you will immediately be taken into another, fun, light, vacation-like experience by the detailed decór. It's so beautiful the way the owners put so much love and attention into curating each part of your experience. You feel like this moment was crafted JUST for you. The nail specialist that I worked with, Kyra (pronounces KI-Ra) was full of light, love, energy, and offered therapeutic vibes. She really took her time to get to know me and understand more than what I wanted for nails, but how my nail journey complimented my life. I felt a true caring about who I was as a person. Although we take lightly our cosmetic experiences, they are actually a firm of therapy and self-care. Thank you Kyra. I must say, I will certainly be back and will recommend everyone to this elite salon. Even when I move from this area, I will be back!!!

I love Katrina!! I've been following Katrina on social media for years before I even received…read moreservices from her, so she was already my friend in my head(joke). When the pandemic happened I decided to take a break from my usual long acrylic nails and do the natural route. Katrina is friendly (without being a pushover), personable, and down to earth. Also her playlists rock! Any vision I have she definitely knocks it out of the park! She DOES NOT duplicate or copy someone else's work, however she will use key elements and make it her own. Some may say she is pricey and that's ok. However you get what you pay for. Her work and the quality speaks for itself, my nails last a month! No peeling or lifting of polish or paint. I can not say that about any other nail tech I've ever used. She takes her time and I never feel rushed. Her sanitary standards and hygiene practices during this time have definitely been more than sufficient. My only complaint is that I wish she did pedi's. :-)

Excellent service ! Mail tech was great . My nails look great over a month A+ great atmosphere…read more Staff are very nice and friendly and the facilities is very clean.