Where to start with this "business." First of all, when I called Sam (which apparently is the only person that works there that knows anything that's going on) to tell him the situation with my car and what exactly needed to be fixed he told me I should've brought it to him first instead of taking it to insurance. Now I already knew that I was going to need a new bumper which was at least $600 and my deductible is $500 so I would've had to pay the full $500 anyway, so taking it to the shop first wouldn't have helped me at all. But he kept talking over me and was very unprofessional. He said he could at least help me with $250 for what I had to pay, which is why I decided to bring it there.
I finally called at least 3 weeks later after not getting a call from anyone saying my car is ready and Sam said "Your car has been here for a week, I've been trying to call you." Yet I never received a voicemail so I asked him "Why didn't you leave a voicemail?" and he had nothing to say. Another unprofessional move. I don't answer my phone when it's a number I don't know, and normally, if it's a professional business calling, they leave a voicemail. Not these people.
I went up there to pick my car up and pay. Waited with my 2 year old for about 30 minutes because Sam just left to get a car wash and like I said nobody else there can help you with anything but him. After waiting for 30 minutes he came back and said the owner has the key to my car and I couldn't get it today because he would have to drive allllllllllll the way to Dearborn Heights and get the keys (this is sarcasm, Dearborn Heights isn't that far). And even if it was, what the hell is the owner doing carrying my key on him?? On top of this, as I'm waiting for Sam to get back from his lengthy car wash, I see one of my tires is flat. So the whole week it was sitting there they could've had the tire fixed too.
So I come the next day, they fixed my tire and my car is ready to go. I get in the car and surprise!!! the gas tank is empty. I wouldn't be surprised if they drive the cars around. Turns out he only helped with $200 instead of what he promised in the beginning ($250) which isn't a HUGE deal.. but still don't promise me $250 when you know that's not true.
Overall, just a shiesty place.. I will NEVER go back and recommend NOBODY go here. The whole experience was unprofessional, they have no manners on the phone (constantly talking over you or talking to somebody else without saying hold on or anything). Just rude and unprofessional. read more