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Top Quality Auto Sales

3.9 (15 reviews)
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Review Highlights - Top Quality Auto Sales

Joe has been there for 30yrs and that speaks volumes for his reputation and was a plus to start of with.

Mentioned in 3 reviews

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Mentone Auto Center - Thanks to Sam from US Army!! Thank you for you service.

Mentone Auto Center

(29 reviews)

DO NOT BUY FROM HERE!!!…read more This was hands down the worst car-buying experience I've ever had. The vehicles here are overpriced, poorly maintained, and clearly not inspected properly. I purchased a Ford F-150, and the moment I drove off the lot, smoke started coming out from under the hood. That should tell you everything you need to know about the condition of their vehicles. I immediately tried to resolve the issue by contacting Jose, the salesman who handled my purchase. Instead of helping, he kept giving me the runaround every time I called. After repeatedly trying to get answers, he suddenly claimed there was no warranty, even though it hadn't even been 30 days since the purchase. Completely unacceptable. The customer service was terrible, the communication was frustrating, and it felt like they were doing everything possible to avoid taking responsibility. This has been an extremely stressful and disappointing experience. Buying from this place was a huge mistake, and I strongly warn anyone considering it to take their business somewhere else. I will be contacting a lawyer and pursuing legal action to resolve this situation.

Hi my name is Susy this is my third time purchasing a car here at Mentone never had a problem with…read moreany service in the cars I got always had a good experience.The staff people are great people who are willing to help out any person or family in need of a car.They try to help u out in a good car and give you a good price .

Toyota of Redlands

Toyota of Redlands

(591 reviews)

Toyota of Redlands was the ONLY Toyota dealer in the inland empire who was able to get me approved…read more I tried at least 3 other dealers and they were unable to approve me even with 5k down. Thank you Toyota of Redlands!!

This is my email complaint to Toyota of Redlands sent 5-27-26:…read more To The Owner of Toyota of Redlands and the Manager of Toyota of Redlands Service Department: I am writing to complain about my service on 5-26-26. I had researched and diagnosed the problem: the TSB system needed updating with T-SB-0028-25 for shuddering at a stop sign, based on my used car's year and make. If the tech and Manager had looked up the instructions to "recreate" the issue, they would have done more than drive my car 12 miles. Toyota Motor Sales Post on description submitted to NHTSA on 3-7-25: Some 2023 - 2025 Crown and 2024 - 2025 Grand Highlander Hybrid vehicles equipped with a Hybrid Transmission Assembly HPC60 may exhibit a shudder sensation when the vehicle is at a complete stop, the State of Charge (SOC) of the HV Battery is greater than 76%, and the transmission is in the Drive position with the brakes applied. Follow the Repair Procedure in this bulletin to address this condition. I realize service policy probably prevents charging extra for a software update if it isn't mandatory, but I feel this is a safety issue. I will be reporting it to Toyota directly, along with NHTSA, Yelp, and Better Business Bureau. I felt like I was being gaslighted by the manager (whom I didn't meet) and the Service Advisor, Vasilios Arabat. I wasn't even offered the option of paying for this update myself. I will be seeking service at another Toyota Service Center in the future, despite having been a customer at Toyota of Redlands for over 15 years. I would hope Toyota Corporate and the privately owned Toyota Service Centers would value customer safety and pre-emptively install TSB updates if the customer has experienced the issue even if the service center can't "recreate the issue," before the customer has to experience it again and potentially get hurt or hurt others in an accident. The other issue I mentioned was T-SB-0017-24--hesitation felt while accelerating 0-40 mph with steady throttle. I was told that is just how hybrids work. I understand that to a degree, but this was a problem I was continually experiencing and seemed to be getting worse. I am pasting on why code would not show up on a scan: Your Toyota didn't generate an error code because the shudder is a software calibration issue rather than a component failure. The onboard computer (ECU) only triggers a check engine light or throws a Diagnostic Trouble Code (DTC) when sensors detect a hard mechanical or electrical failure. [1, 2] Why the computer stays silent: * Normal Hardware Operation: The shudder happens when the hybrid system's regenerative braking cuts off or changes states, or when specific internal combustion engine/transmission thresholds are met. The hardware itself is working exactly as it was originally programmed to do. * No Sensor Triggers: Because the shudder is caused by a timing or logic glitch in the hybrid vehicle control computer's code--rather than a broken part--no sensor is triggered to alert the system. [1, 2, 3, 4, 5] How to resolve this: * What the TSB Covers: Technical Service Bulletin T-SB-0028-25 addresses a shudder felt in certain 2023-2025 Crown and 2024-2025 Grand Highlander models when stopped in Drive with a high battery state of charge. * The Fix: The dealership updates the hybrid vehicle control computer with a new, corrected software calibration file. [1, 2] Even though no error code exists, your vehicle exhibits a documented issue. You can visit the NHTSA TSB Database to view the complete bulletin or contact your local Toyota Dealership to have the update applied. [1]--- Too bad Toyota of Redlands would not comply and do this for safety.

Trusted Motors

Trusted Motors

(2 reviews)

Although my original review was good, our opinions have changed. During the test drive everything…read morewas good and working properly but I have had this vehicle exactly 15 days and it has been nothing but problems for us. First the AC went out, then the door motor on the rear passenger side not allowing the door to open automatically or the window to roll down, then the Catalytic Converter went out. It is currently in the shop and has multiple leaks all throughout including transmission fluid, suspension fluid and brake fluid. Supposedly their mechanic checks out the vehicles and makes sure they are good to go, but it seems to not be the case. Although they were willing to fix the AC for us, they were unwilling to help with the catalytic converter problem and it's already costed my family over $3k in repairs. I understand I bought the vehicle as is but there is too many issues popping up all of a sudden to be a coincidence. I was told by my mechanic the cat had obvious issues and symptoms and could not have recently passed smog legally insinuating that the van was smogged dirty. Nothing against the owners, they were friendly and helped with the AC. Just giving an honest review and word of warning. We bought a used car because we are not in the position financially to purchase a new vehicle and have already had to dish out over $3k in the first two weeks which is a hardship for us. I guess that's a lesson learned buying a used vehicle. Let's see what else falls apart in the coming days.

Purchased a car from Trusted Motors recently. This was the easiest car purchase I have ever made…read more The price was negotiated quickly and the paperwork was processed quickly. We were out of there in less than an hour. This family owned business was awesome to deal with. I highly recommend them and will go back if I have a need for another car.

Top Quality Auto Sales - usedcardealers - Updated May 2026

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