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    Top Quality Roofing & Siding

    4.4 (10 reviews)
    Closed 8:00 am - 5:00 pm

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    Change of adjuster penalty on the contract

    first off, please read my Google reviews of this company. I have had an ongoing issue with them. Their way of resolving is to post my private info out for all to see, a huge violation of confidentiality, and to say I'm lying. Well, here are the lies: Have placed 3 reviews, first one talked about how when I walked in to talk about my claim, they didn't know what I was talking about. I tried to cut ties with them and resolve my insurance payment, but the owner yelled at me and threw me out of the store, the warrenville police were called. That is not a lie. I deleted the first review and wrote a "positive" review to try and smooth things over to settle the check issue so I could get someone else to do the work. Their response was to post details of my claim. Not a lie, it's there in the Google review. Was never given a formal proposal until after the check was issued. That is not a lie. Their rep never stopped by, called, texted, left cards at the door as they claimed, my Stepson was always home, and I have a Ring system that would have alerted me. That is their lie. They never left me a copy of the contract after signing initially, they gave me someone else's contract when they came back with the approved claim, as I later found. Not a lie. The rep came with another guy from the company when the claim was approved, I didn't have the cash on hand for the short fall to give them the money up front as they demanded, so asked for 2 months to come up with it. The rep responded by asking me to give them a check for 25% of the claim amount and they would release the check to me, I said again that I just needed 2 months. Not a lie. I had to ask my insurance adjuster for a copy of the contract. Not a lie. Upon reviewing the contract, I found that the Public Adjuster's cut of the check was changed from 15% to 25%. See attached picture and you tell me what you think. I tried to contact the original rep in December 2019 to resolve, he just kept pushing for the work to get done, not a lie, and after the owner shouted at me and kicked me out??? NEVER!!!! Would you use them at this point? I am still working with my insurance company on this, tried to call the rep again, the phone has been disconnected. Not a lie. They have done good work for the neighbors that went with them, not contesting that. My issue is bad client relations, terrible conflict resolution skills, and a company should NEVER abuse a client. Check out the 2 reviews on Google, look at the contract submitted to insurance that's posted See for yourself who is lying

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    Review Highlights - Top Quality Roofing & Siding

    We worked with Ramon to get our siding and roof redone after storm damage and they were terrific to work with!

    Mentioned in 2 reviews

    Read more highlights

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    Everlast Exteriors of Illinois

    Everlast Exteriors of Illinois

    4.8
    (27 reviews)

    Everlast roofing has done a fantastic job repairing our roof after hail storm damage…read more They diligently worked with our insurance company to make sure our damage was covered and the pricing was fair. The job was done in one day and the quality was superb. They cleaned up so well, you couldn't even tell they had just spent the entire day replacing our roof and skylights. We are very satisfied with the complete job and they get a five star plus rating from us! Services: Gutter

    We chose Mike with Everlast over several other vendors due to quality and Mike's reputation for…read moregreat customer service. We started the process in early January and were told the windows would not be ready until perhaps early March, but were pleasantly surprised when Mike said they were ready early. We would have had them the first week of February had it not been for the famous below 0 degree temperatures in the area that week. We had them installed the second week of February instead. Pros: -Received and had windows installed earlier than anticipated. -Took 2.5 days for all of our 27 windows and back glass door replacement. Due to cold temperatures, they worked one at a time so the house wouldn't get too cold. -was honest and fair on pricing and received referral bonus up front. -Mike always answered our calls with questions promptly and personally would come by to inspect and/or help facilitate letting his vendors in if needed. -You could tell the difference in drafts in the corrected areas from inside day 1. No further drafts and they look great! Cons: -4-5 months after installation and 3 of our 27 windows have leaks. We alerted Mike to this and he sent his worker to take a look - they said it was due to the trim on the outside that they didn't replace. Before installation, they indicated that it is not part of their services to replace. However, they didn't tell us before or during that our trims were so old that they would leak - we would have replaced them prior to the new windows if we knew this. We asked if we needed to replace them before and they said no. One of the windows that is leaking does not even have trim on it. When they came out to resolve, they added caulk around the trim and bent flashing for us for the front windows. The flashing should have been installed in the initial installation to prevent leaks. We are not able to get it installed until the new trim pieces are up... Even though they did not inform us about possible leaks, they should have removed the trim and put a water barrier in place before installation and before new trim was able to be installed. -Mike and his installers have a bit of an issue with taking accountability for issues. We were disappointed when his installers broke the interior of a window upon installation - it was safe to use, and they put cardboard over it, but the resolution took 20 seconds and Mike's installers insist it was somehow the manufacturer's fault. It took weeks for us to have this corrected, even though, again, resolution took 20 seconds. -While in the process of service correction for said window, the manufacturer was inflexible on timing and was scheduling more than a week out. Mike's response was that it isn't in his hands. No apology for the inconvenience of the broken window or the inflexibility of his vendor. -The manufacturing vendor cancelled day of (1 hour before). Reschedule availability wasn't until 10 days later. -The caulking the install team did had bubbles and cracks in some windows and just didn't look like a professional did it. When we told Mike of this issue, he said caulking is an "art" and his people are really just installers and don't need to be perfect at caulking. We personally feel that if installing windows is 100% of their jobs, caulking would be part of that job and they should look 100% well done. We had to redo some of it right off the bat. -Every issue that came up, Mike would just say he hoped we could focus on the positive aspects of the experience. It felt very dismissive. -They left aluminum scraps scattered across the backyard where our young children play. Cleanup in the back specifically was just not done to standards. We referred him to my mother's windows and they generally did okay, but did break one of her personal stained glass art by not being careful. No compensation or resolution was offered, minus an apology. We appreciated his team's work and like the products in general, but there is definitely room for improvement in the customer service department and potentially the product itself with the leaks. Considering part of his selling point was 100% satisfaction, we were left disappointed in that aspect.

    Siding & Windows Group

    Siding & Windows Group

    4.4
    (44 reviews)

    We had Siding and Windows Group come out among a batch of 4 other companies for a roof and siding…read morereplacement after last August's hail damage. Here's how they stood out: They had excellent communication. From Angelo's estimate all the way to passing inspection, they were on top of their game. The estimate had every combination of options listed with exactly what they were going to do and photos of the planned work. We were assigned a field supervisor (Justin, I believe?) who would come out on the same day to inspect any issues we brought up. Our contact with the office via Cindy and Anthony was also superb and always timely. The work was done swiftly and well. The roofers were done before I got back from work. Siding and gutters are more involved, but they did excellent there as well and Roman et al. were excellent to work with, took feedback very well (see communication above), and were very hard and efficient workers. All in all, we were done with our project long before other houses in the same subdivision who had all signed up with doorknocker companies, and they delivered a high level of quality. To be clear, their estimate was slightly higher (my gut says 10% higher, but it's been a while since I reviewed the proposals) than some other offers we received, but for the work that we were doing, level of customization, and communication, we wouldn't make a different choice. Absolutely a pleasure to work with. Thank you, Siding and Windows Group!

    I can't say I was thrilled when we were in the middle of a bathroom renovation and already pouring…read moreway too much $ for our home and we discovered (thanks to a few rainy days) that we needed new french doors leading out to our backyard. I'm usually not one to spend time getting a bunch of quotes and just rely on Yelp reviews to make a purchasing decision, but this was pricey enough purchase that i figured I should do my due diligence.' Siding & Windows Group was one of the 4 companies I had come out for a quote. We ended up with them for a few reasons: - Their quote was competitive - They were able to spray paint the interior trim with our existing paint color - They were able to match the exterior trim as closely as possible to our windows outside - Anthony at Siding & Windows Group was very responsive We placed the order on August 22nd, which is my bday. I can't say new doors was what i wanted for my bday, but i guess this is being a homeowner in your 40s. The new doors weren't installed until November 6th and we just hoped for no big storms and got lucky. Anthony checked in a few times on when they'd be installed and pushed it back a few days due to other projects. The actual installation took about a day, which wasn't too bad. A week later they came to spray paint, which honestly seemed like a much bigger project than installing the doors. That took 2 days and went smoothly, although there was a little confusion about them not knowing what color to paint, etc. It turned out beautifully and while the doors look very similar to our old doors I like the look of these even better. The exterior finish isn't a perfect match, but i think a big part of that is our old paint on our windows as faded. One day we'll touch it all up, but for now we're looking forward to a break in paying for anything for the house. I learned there are a lot of companies in the area for new windows/doors, but we were satisfied with this one and would use them again.

    Superior Roofing & Exteriors

    Superior Roofing & Exteriors

    5.0
    (2 reviews)

    Superior exteriors replaced 20 windows and our sliding glass door in our home. Our old windows…read morewere 35 year old wood windows that were falling apart and rotting. They were not even able to be opened in many cases. They removed everything, even replaced the wood around the window openings, sealed everything up and did an amazing job. Almost all projects at our house have had issues from previous work done, but they were able to keep rolling and got everything done perfectly. So nice to be able to open windows and have a sliding door that actually works.....and even locks! We even changed 2 of our windows to a large picture window with 2 double hung windows on sides. It completely changed the rooms and made the whole space look so much better. Have had them installed for a little over a month now and it has been such a difference. The draft from the old windows is gone, the fall temperature changes from 80s to 30s had made less of an impact inside the house also. From the first initial meeting to the final walk through everything was great. Can't wait to hopefully use them for our siding replacement next year!

    Superior exteriors is truly superior than other roofing company's i unfortunately used in the past…read more Superior not only did a perfectly fabulous job, they also got my complete roof replacement approved from my insurance company. They saved me about $30,000. Limited my cost to$1,000 deductible. They were a hard work crew that was very clean. When done everything was clean,picked up and disposed of. Can't say enough to how good of a choice they were for me. Highly recommend them.

    Top Quality Roofing & Siding - roofing - Updated August 2026

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