Shout out to Sara. Being the only one working the desk when I got in, she was still able to get me…read moreon the road within minutes. Even with me walking into the office 2 minutes before closing, she greeted me with a smile and got me in my rental with professionalism and courtesy. She even recommended a coffee shop for the area I'm going to be at for the weekend. Thanks again Sara. You rock!

Horrifying experience!!! I waited and waited and waited! One…read moreemployee at the counter to handle a long line. Each customer takes quite a long time. They need more employees! ***ALSO*** beware! They are not in the digital age yet. ***They only take physical credit cards*** THEY DON'T HAVE APPLE PAY!!!!! I got stranded there and they were of no help... I asked " can I put the $300 (only $350 credit available ) on a credit card and pay the $85 rental fee in cash or with my debit card " NO No accommodation whatsoever and absolutely 0 concern.

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

I went to Alamo to rent a car, however, I got there an hour early and the representative let me…read moreknow that was not a problem. The representative, Eduardo callentano, helped me out and was very easy going and personable. Due to circumstances, not under Alamo's' control, the vehicle I reserved was unavailable. Eduardo was able to set me up with a very nice option, that was satisfactory to me and the wife. I've rented from other companies before, this was my first Alamo experience, and the rep helped to make it very smooth. Thanks again.

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

If you see Evan there you're in good hands. All the staff is attentive. Easy to get to, drop off…read moreand clean. They rent newer model Toyota Camry, Corollas and a few other small SUV vehicles from what I've seen on their lot. Would definitely come back, as it's close to home and the ease of getting there. If you're dropping off your vehicle and you don't live far from their office they'll give you a ride back home-very helpful! Thank you Enterprise!

I wish I had everyone's names to write this review but the person that stood out the most with her…read moreexceptional care is Chloe. She goes above and beyond to insure the care and satisfaction is met. This is my go to enterprise for now. She's got everyone on her team adhering to the highest customer service.

On a Friday morning, when the mechanic informed me they probably wouldn't get to my vehicle that…read moreday, I decided I needed to rent a car. We've always had good luck with Enterprise Rentals. You can reserve online! Great! Reserved a small/mid-size SUV to pick-up at 1:00 that same day. Everything confirmed. When I arrived, I was disappointed that there were no vehicles available! Ummm! The why do I have a confirmed reservation? "Well, you made a last minute reservation and others had reserved before you". Yes, then why was I able to make a reservation for something you don't have? "You can stick around and see if anything gets turned back in, or we can call around, see if any other shops has an available vehicle." I didn't have time. I was dropped off by Uber, still had to go by mechanics to get necessary items from my vehicle, then drive to Fullerton for my scheduled shift at 2pm. They were very polite, but I was stumped. What to do!! An Angel entered (unfortunately, I did not get her name). She was apprised of the situation. She came over and asked if I would take a Chevy Malibu instead of the SUV. They'd, of course, discount the cost. YES! Please! Thank you! They did a quick wash, walked me through an inspection and handed me the keys. Quick stop at the mechanic and I made it to work with 5 minutes to spare!! I wasn't pleased I had a confirmation for a vehicle with no vehicle available. I should not have been able to make any reservation! However, it all worked out in the end, thanks to the Angel! The Malibu was a zippy little car, but was happy to get back in my van Monday afternoon! Returning the Malibu was quick and easy! I will recommend this branch and will return ... but I will probably call to confirm there is a vehicle available

They never picked me up. Scheduled in advanced via online and called the same day to schedule a…read morepickup at a nearby store. Person on the phone confirmed the pickup time and location. Waited and waiting and no one showed up. Called the store again and they said they have zero records of a pickup and that I was suppose to pickup the car myself. Decided to call an Uber instead and saved a few hundred dollars.

Reserved weeks prior called to reconfirm my reservation and just how they had stated the first time…read moreeverything was great. Got there really quick process, I was able to do some of the check-in through the app so it was really fast. The car was great, clean no problems easy return. My bill was exactly what they had quoted me. Definitely coming here again.

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

Would not recommend, not even to my worst enemy…read more Made a reservation and then was told after I showed up to pick up my vehicle that no cars were available. Apparently someone had damaged the car I was scheduled to take, and the attendant refused to give me a reasonable alternative, despite the lot being full of other options. Despite having status with National, I will be considering other more reliable brands in the future.

Great experience! Hieu is friendly, kind, and straightforward. It was my first time renting a car…read morefor travel, and Hieu was the only person I interacted with for the entire pickup and return process. He patiently addressed my concerns and listened to my feedback. The only issue was a one-star deduction due to the unreasonable fee for adding an extra driver. I find it unfair to be charged for three days when I rented the car for only two.

we came here because they were the only one that had so vehicle available from the busy hoilday…read moretime. we rented a large truck. got there and I don't see any truck at all. only 3 vehicle left. the guy told me no truck is available but we have a small suv. I had to take it because we needed a car to travel to pick up our kids. he charge me the same price as large truck. I told him shouldn't it be cheaper because it's downgraded to a small vehicle? he said no. that guy didn't want to help he just wanted to get rid of all the customers that's waiting for vehicle. he didn't have a name tag so I don't remember his name. I talk to customer service 2 days after I return the vehicle. she told me I did get over charged from a downgraded vehicle. getting over 500 dollars refund back soon. Thank you Dolly for helping me. be careful with them over charging you guys. I'm gonna stick to enterprise

I had a great experience here! I had to get a rental because I was involved in a car accident and…read morehad to pay out of pocket for my rental. It was very affordable, way better than ubering everywhere. I originally came here because I had a really bad experience at enterprise down the street & hertz was the next closest to me. Not only was their customer service better but so were their weekly rates. I had reserved the rental for only a week but had to request an additional week. I just had to call and they extended it for the same weekly rate which was great! FASIL (I hope I got his name right) was so helpful to me, he's worked there for a long time and had no issues getting my rental. He is friendly and very helpful! If I ever need a rental in the future, I will come back to Hertz Anaheim

This is the worst place ever. Completely lied to me…read more Charged me extra even after I called to verify that they wouldn't. DON'T go here ever

The customer service here is hands down one of the very best! Jesse is so patient, kind and…read morefriendly. He makes the whole experience painless. Thank you so much for all you do Jesse! You are valued more than you know!

I had a great experience here. I especially want to point out that Jesse is very helpful and just…read morehas a very infectious positive attitude! I can't say this for a lot of other car rental companies I have went to in the past! I just moved to Huntington Beach and I had to return my budget truck and also rent a car until my car showed up and everything went very smoothly. It was very quick and just all around great I will definitely be using this as my rental car place from now on!