Manny and Josh were such great help. I had a reservation set up and they had my vehicles ready and…read moreclean. Great customer service and they made the process so easy!! Thank you guys! I will definitely be back!

Not helpful, subpar customer service, and overcharged me which I'll be calling corporate for…read more Do not recommend using this branch or speaking with any management as they have zero help for their customers. Management changed my reservation to three days instead of the confirmed two days and overcharged my credit card so I could no longer use it. I will definitely be escalating this to corporate.

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

I went to Alamo to rent a car, however, I got there an hour early and the representative let me…read moreknow that was not a problem. The representative, Eduardo callentano, helped me out and was very easy going and personable. Due to circumstances, not under Alamo's' control, the vehicle I reserved was unavailable. Eduardo was able to set me up with a very nice option, that was satisfactory to me and the wife. I've rented from other companies before, this was my first Alamo experience, and the rep helped to make it very smooth. Thanks again.

I rented a car from Charlotte. I had 2 safety issues. I reported it when I returned the car, but…read moresince I returned it to a different location they said they couldn't resolve the issues. I have called the Charlotte location at least 15 times and no answer. I filed a claim and have not received any communication. There is no where on the website to check the status of the claim. The service leaves a LOT to be desired!

If you see Evan there you're in good hands. All the staff is attentive. Easy to get to, drop off…read moreand clean. They rent newer model Toyota Camry, Corollas and a few other small SUV vehicles from what I've seen on their lot. Would definitely come back, as it's close to home and the ease of getting there. If you're dropping off your vehicle and you don't live far from their office they'll give you a ride back home-very helpful! Thank you Enterprise!

I wish I had everyone's names to write this review but the person that stood out the most with her…read moreexceptional care is Chloe. She goes above and beyond to insure the care and satisfaction is met. This is my go to enterprise for now. She's got everyone on her team adhering to the highest customer service.

They never picked me up. Scheduled in advanced via online and called the same day to schedule a…read morepickup at a nearby store. Person on the phone confirmed the pickup time and location. Waited and waiting and no one showed up. Called the store again and they said they have zero records of a pickup and that I was suppose to pickup the car myself. Decided to call an Uber instead and saved a few hundred dollars.

I had a great experience renting from this Enterprise location in Garden Grove, CA. The staff were…read morefriendly and fast checkout. Henry and Cameron both going above and beyond. Thank you guys.

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

Reserved weeks prior called to reconfirm my reservation and just how they had stated the first time…read moreeverything was great. Got there really quick process, I was able to do some of the check-in through the app so it was really fast. The car was great, clean no problems easy return. My bill was exactly what they had quoted me. Definitely coming here again.

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

Would not recommend, not even to my worst enemy…read more Made a reservation and then was told after I showed up to pick up my vehicle that no cars were available. Apparently someone had damaged the car I was scheduled to take, and the attendant refused to give me a reasonable alternative, despite the lot being full of other options. Despite having status with National, I will be considering other more reliable brands in the future.

Hieu was extremely professional and cooperative, he displayed exceptional professionalism and…read morededication to the task at hand. He made sure everything was compliant to both the companies and customers needs. I have been to this location on multiple occasions and see that he tends to work alone, yet he still operates the whole entire business effectively and makes sure everyone's taken care of. I highly recommend this location.

Do yourself a favor and avoid this location for car rentals or anything related to your…read morereservation!!!! I was traveling to Southern California with a rental car from Hertz that I picked up at a different location in my hometown. Unfortunately, the vehicle we were given had a very strong cigarette smoke odor. When we initially inspected the car with the employee at the original location, the smell wasn't nearly as noticeable. However, once we turned the vehicle on and started driving for about 5-10 minutes, the cigarette odor became significantly stronger. It was so deeply embedded in the vehicle that we could smell it coming through the vents. We tried rolling down the windows and using car freshener, but nothing helped. Because of our travel plans, we weren't able to immediately return the vehicle. Once we arrived in Southern California, we went to this location hoping they could help us exchange the vehicle. Instead, the employee told us that he couldn't determine whether we had smoked in the vehicle or if the previous customer had, and that we would therefore be responsible for a smoking fee in addition to the vehicle exchange. He told us the fee would be $400. I explained that I was traveling with older family members who have health issues and were having a difficult time tolerating the cigarette smell. Unfortunately, there was very little empathy or willingness to help resolve the situation. We even asked him to come outside and assess the vehicle himself. He sat inside and acknowledged that there were "a lot of different smells in this car," yet we were still told we would be charged. The frustrating part is that we were the ones given a vehicle that already smelled strongly of cigarette smoke, and we were simply asking for help exchanging it. Here's what I learned after dealing with this location: 1. Call roadside assistance and explain that you were given a vehicle with a strong smoke odor that you cannot safely/comfortably drive. 2. They can connect you with the appropriate department, which can create a case number and help locate another vehicle of the same size. 3. Go to the location they direct you to and exchange the vehicle there. This was ultimately how we were able to resolve the situation. If you need to rent a vehicle in the area, I would personally recommend going to the John Wayne Airport location instead. We had a much better experience there, and they had more vehicle options available. The biggest issue for me wasn't even the fact that the original car smelled like smoke.. mistakes happen. It was the lack of empathy and willingness to help when we brought the problem to this location. I hope management addresses this because customers shouldn't have to fight this hard to resolve an issue with a vehicle they were given.

They don't know the meaning of customer service, I even spoke with the supposed manager on site,…read morehis name is Faisal but this person is the worst, remind me of been in Africa where they don't care about customers. I did a reservation for an EV vehicle, they claim they don't have it and they want to give me another car but for a different price. I don't know if this is a switch and bait tactics but the difference was $300 more. Horrible customer service, they need to re-train this people.

I had a great experience here! I had to get a rental because I was involved in a car accident and…read morehad to pay out of pocket for my rental. It was very affordable, way better than ubering everywhere. I originally came here because I had a really bad experience at enterprise down the street & hertz was the next closest to me. Not only was their customer service better but so were their weekly rates. I had reserved the rental for only a week but had to request an additional week. I just had to call and they extended it for the same weekly rate which was great! FASIL (I hope I got his name right) was so helpful to me, he's worked there for a long time and had no issues getting my rental. He is friendly and very helpful! If I ever need a rental in the future, I will come back to Hertz Anaheim

Jessie is the best every time I call him…read more It's located right next to the airstream on Beach Boulevard between Bolsa and McFadden. They're only open till one on the weekends. Rent an electric vehicle for better prices. And sign up for messages for discounts.

Jesse is very professional and love what he does for customers, thank you! Easy and fast processed,…read moregreat service!