Amazing customer service, something very rare these days! Denise was so helpful from start to finish considering I have problem feet and it's so difficult to find me shoes that fit and are comfortable. She went above and beyond with such a great attitude and smile. Great selection of shoes, pricey but good quality read more

Worst customer service I've ever experienced. I placed an online order June 9, 2026 and my order was immediately cancelled by Tops For Shoes however my credit card was authorized for the charge. I called Tops For Shoes and spoke to Amy, to whom I tried explaining what had happened when placing the order. Amy's indifference in trying to assist me and her callous disregard for excellent customer service has much to be desired. In short, AMY hung up the phone on me. I WILL NEVER RECOMMEND Tops For Shoes because of the way I was treated by Amy. If I could give zero ratings I would. read more

I wish a shoe shop liked this was near me! They have a lot of great brands and a million sizes. The kids section is particularly notable. The store has a little bit of a retro feel in terms of its decoration, but you will certainly find something that you need here. read more

We visit Asheville once or twice a year and will wait to buy shoes until we can get there and go to Tops. They are especially good at rugged and comfortable shoes, whether for the trail or the office, and helped us pick the right shoes for my wife, who is hiking the Camino de Santiago this fall. Also, their sales section, at buy a pair - get a second pair for a penny, is a fantastic deal. Many of the staff have been there for years and really know what they're doing. I highly recommend going there for running, hiking, everyday or work shoes. read more

This is the best shoe store in America, in my opinion. While there are plenty of shoe options in Los Angeles where I live, the options at this store are incredible. The staff is also nice and friendly; and the bathrooms are very clean and cozy. This is a rare business in America - when you shop here you are truly shopping local and supporting a great business. Also, you can get the shoes shipped for about $12 (I didn't have space in my suitcase)! read more

Tops For Shoes - Shoe Stores Near Me - Asheville, North Carolina

Great selection of shoes! It's nice to be able to try on so many, and many of us bought more than one pair. read more

Tops For Shoes - Outer Banks tennis team loves Tops! - Shoe Stores Near Me - Asheville, North Carolina

Great selection of men's and women's shoes! The staff is very friendly and helpful. We brought several pair!!!

I've visited Asheville for years & just discovered this hidden gem last visit. It's like a whole show department store! So awesome - great variety & super friendly & helpful staff. read more

Love Tops for Shoes! I live in Charlotte & whenever in Asheville I stop in & get something. They carry a great selection of brands that work for my problem feet & also look good. read more

I went to Tops because shoes are one thing I don't want to buy on-line. Tops had plenty of shoes/styles on display and I was hungry to spend my money and walk out with new shoes, but, sadly, after they didn't have anything close to my size 11 in stock, I walked out empty after 3 attempts to find something that fit. My side observation is that brick and mortar stores are just about gone/done/beat up. Moving on... read more

Tops is the best shoe store ever! They have an incredible selection of men's and women's shoes, boots, sandals, etc etc etc. Don't be intimidated by the crowds in this store - the service is still really good. We went in on a crowded Saturday afternoon, but we were still attended to quickly by knowledgeable and friendly staff. read more

Tops For Shoes - Shoe Stores Near Me - Asheville, North Carolina

Great service and selection. I have a narrow foot, and TOPS had more selections in my size than anywhere else I have ever shopped.

Incredible personal service. Knowledgeable staff. Great selection of quality shoes. Highly recommend

Bottom Line: A delightfully old fashioned shoe store with quality brands for men, women and kids. Wow! This shoe store is amazing! Not only is it huge, they offer classic customer service including measuring your feet and even putting your shoes on for you. Millennials probably don't know that is how it used to be, but it did. The selection at Tops is huge and it seems they focus on quality, practical and comfortable shoes. read more

Tops For Shoes - Shoe Stores Near Me - Asheville, North Carolina

Tops is THE place for shoes in Asheville. Their fantastic selection and impeccable service set them apart from other shops. Although the prices aren't necessarily cheap, per se, they are fair. And Tops stands behind their products, as illustrated by my recent experience there. I bought some chukkas at Tops and wore them for a few months. One day I noticed that one of the grommets had come loose. I couldn't find my receipt but took them back, hoping for a cheap repair. They found the purchase in their system, apologized for the grommet coming off, and proceeded to give me a brand new pair! Service like that is pretty hard to find these days. Check this store out - I think you'll be happy you did. read more

It's a huge footwear store in Downtown Asheville. We were just window shopping but we found a couple of great clearance deals on sandals and shoes. We ended up buying the leather sandals which was on the clearance section. Great big store. Very well designed to provide better visibility and accessibility to everyone. It's easy to find the men's and women's section. If you are looking for Nikes and this is not the store for you. They have all the good brands except Nike, Adidas and Under Armor. Great selection of hiking shoes. Staff is very helpful. Overall we had a great experience at this store and definitely recommend this to everyone who are looking to buy great pair of hiking shoes or leather sandals. read more

Tops For Shoes - Shoe Stores Near Me - Asheville, North Carolina

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I have been going to Tops for about 20 years, and hate to write less than a 5 star review. I visit family in town often, and always try to make it in. I love shoes and have picky feet, so Tops is great for selection of quality brands. I always find what I'm looking for, and that rarely happens with shoes besides online with Zappos. The positives are selection and salespeople. Several clerks asked if I needed help, even though they were busy. They were low pressure and allowed me to " try out" a shoe for a few minutes looking around the store to be sure. I sometimes think a shoe is comfortable, buy it, then find later it won't pass the all day test, so this was great. I appreciated him wanting me to be sure. Now the negatives, the prices are higher, and they will not match. I could see the shoe I wanted for $15 cheaper on Zappos, and a couple other online retailers, and they wouldn't match. I'd be ok with that to support local even though I hate to over pay, except without any warning as soon as I bought the shoes, the clerk immediately stamped " no returns " all over my receipt? I didn't know that as I was buying, so I'm glad I was really certain. I mean these were very expensive and not clearanced out. They were slightly on sale, but less at several other places, and widely available at many other retailers. Why would they be so " final sale"? To top it off, they no longer validate for parking at the garages across the street. So as much as I love Tops from the past, I wasn't as impressed this trip. This makes me sad, but I can't justify paying more, risking no returns ( I wouldn't return a worn shoe, but sometimes you change your mind or realize a shoe isn't as comfortable as you thought?) I didn't appreciate the pricing being higher than many other places and the non validation of parking. I hate to say it but they need to consider these things because it's really tough to compete with all the online places and other competition, even with great salespeople. I know they have been around forever, and hope that stays the same, but I'm a very loyal, shoe loving customer having second thoughts? read more

Selection & service are fantastic! They have many brands that most stores don't carry.

Excellent shoe selection. In town for a wedding and forgot dress shoes. Staff was very helpful and we were in and out within 20 minutes!

I bought a pair of Hokas from Tops that started to split along the side seam. This was obviously a defect but at the same time it had been almost a year since I had purchased these shoes. I brought them in and they were very helpful and friendly and replaced them with a new pair. Great customer service!! read more

I had a really great experience here. The gentleman that helped me was super knowledgeable and hospitable. He was patient as I tried on various tennis shoes, and I was grateful to find a pair that suited me. The On Performance shoes I got were marked at the correct market price and no price gauging was involved. I was content with that because there have been a couple of places I have been to that overcharged for this brand. I prefer to try on shoes in person over ordering online. I was there for quite some time, but as mentioned, he was patient and very sweet. I enjoyed my visit here and feel that I definitely got my money's worth. read more

No Crocs in stock... Seriously? A molded rubber Merrill does not a Croc make! Nice bathrooms, though. read more

This shoe store is a girls dream! I could spend hours in here! They have lots of good name brands that you can try on in the store that a lot of places do not carry. Next time I am in Asheville I plan to set aside time to look all I want without being rushed. read more

Amazing selection for both men and women. I don't know who curates what goes where, but kudos to you!! Your doing it right! read more

We come here every year to get the whole family shoes. Always have a great selection and the service has been fantastic. Even during Covid they were great. Highly recommend! read more

Worst service. My leather sandals were so overcooked and chewy. Everything was stocked perfectly, but it was just lacking in flavor? I would eat here again just maybe not on such a busy night. read more

I love going up to Asheville and stopping in to Tops shoes. Best selection of men's tennis shoes. The clearance sale is amazing! Buy one clearance shoe and get your second pair for a penny. read more

Love this store! Shoes are top-notch and store has a wonderful assortment of types. There is something for everyone here. McKinley was my sales clerk and he did a wonderful job. I think I tried on a million shoes and he had all the patience in the world. It's dog friendly, too. I ended up with a nice ankle boot! My boyfriend found some shoes, too! We may be in trouble. lol read more

I go out of my way to pass by here once a year because every time I go, I find at least three pairs of shoes. This is near impossible for me because I'm a bit prissy about shoes. The customer SERVICE is unrivaled and on par with what you would find in a shoe store 50 years ago. There is a nice selection of bags, running shoes, men's and children's shoes and ladies shoes. Brands I've picked up recently are Gentle Soles, Fly London, Johnston and Murphy. Enjoy! And please help keep this business thriving! read more

Love visiting here when in Asheville! So many options to choose from! Always find something here.

I just returned from going in Tops for Shoes. I have been going into the store of the past 46 years. I have to say I have not had the experiences other folks have had in regards to service and friendliness. Again, today I walked in the men's store, looked, walked all the way around and then went up to the clearance section, came back down, walked around again in the men's store then left. I was not greeted, asked if I could be helped, NOTHING! That happens just about every time I go in to buy a pair of shoes. There was one time that I can remember when a salesperson in the men's department actually spoke to me and asked me if they could help me. He helped me and I bought a pair of shoes. I can count on one hand the times when someone spoke to me, much less helped me. Most of the time there aren't any sales people in the men's department. And if they are they are standing around looking at their phones or talking to each other and not greeting the customers. So, good luck!! read more

I came in today with 3 kids hoping to find shoes. Amelia was so sweet and helpful and patient with us! We left with 4 pairs of sneakers at a great price. Such a nice experience... I highly recommend!!! read more

If you say you're going to stay open until a certain time stay open until that time!! Closing 20 minutes before just is unprofessional!! Putting ugly People at your door just makes makes you a store I never will shop at again! read more

Great shoe store; great selection of good name brands, very friendly and attentive staff... great selection for the entire family! Will come back again. read more

This is a unique, family-owned store. The personnel seek to satisfy you, they do not work on commission. It is a great experience, to go there. Different levels and spaces. Beautiful inventory. In 20+ years, I have purchased wonderful shoes here. Recently, I bought a shoe I knew was not what I was seeking. Saturday, I returned it to a 100% gracious cash-register person, and now, Monday, I see my credit card has already been credited. read more

I had been searching for a pair of black ankle boots for some time. While visiting a friend In Asheville I asked if we could stop at Tops for Shoes just to see if I'd find that perfect boot I was looking for (I'm pretty particular when I willing to spend good money)! I fell in love with a very stylish and unique 2-tone black leather/suede ankle boot. The service was great, such pleasant staff who are so happy to help you! Will totally visit when I'm in town again! read more

I came in to Tops for Shoes in search of a Chelsea style boot. They had a ton of excellent options and sizes/colors. I really appreciated the service I received from Ryan in Men's shoes. I have a wider foot, so the Men's styles were more comfortable for me. Really excellent staff and selection. I highly recommend Tops for Shoes! read more

Unfortunately my wife is addicted to shoe shopping and Tops is likely the best shoe store in NC. To keep her (and me) happy I drive her 2+ hours from Greensboro to Asheville to make her feet look good. And by the number of women in the store I am not alone read more

Yelp is full of restaurant reviews. While I can only describe a nightly drink special or a tender cut of meat in so many nouns, give me a retail store and I'm speaking in tongues. I've been a proud name brand whore for years and I have waived my credit card at every retail store across the US. I can smell a sale from miles away. My heightened sense of retail goes hand in hand with my ability to quote and compare prices from other stores. Imagine my surprise when my brain was on overload not even a minute after stepping in to Tops. I know the price of Frye Boots like the back of my hand. Why? Because I'm the fool that spends too much money for them but, I'm not a big enough fool to pay 30% more for these boots, like you will at Tops. Stumped, I grabbed a pair of Frye riding boots to look closer at them. The leather looked the same, the heel was the typical color and the soft tip of the boot all looked the same so why was this one marked up so high? Was there a secret cobbler hiding inside the toe? I discovered the same mark up with a pair of Merrells. Same shoe, same color and same name brand as (insert shoe store of choice) Again, why are they $19.00 more at Tops? Maybe they offered a discount on top of the shoe price? Maybe they offered a "frequent shopper" sales card or maybe they think no one else has Google or even eyes to see shoes are cheaper everywhere else but here! I asked the girl behind the counter if there was a discount on top of the listed price tag and she looked offended. I understand the need to help out local businesses, but if those same locals are blatantly ripping you off, keep it moving. read more

Awesome place to buy shoes, I have never seen so many shoes in my life in one place. You literally could spend hours in this place and not see everything. The staff was so patient and took a lot of time to find me the right shoes. read more