They SUCK. I pro-booked an appointment one day prior. They didn't show up on time, and kept hanging up on me when I was checking status....all to find out they didn't send the "outsourced" company with the right charging device. THEY ARE HORRIBLE. WASTE OF 3 hours. read more

THE WORST COMPANY EVER!!!! Do NOT tell your stranded motorist that you will be 45min to get them towed only to not show up 6 HOURS later!!!!! You should be ashamed of yourselves. This a disgraceful company and would never in a million years recommend them to anyone. Nothing like waiting and waiting in a broken down truck on the side of the freeway. Worst ever!! read more

Toro Road Runners is the most incompetent and untrustworthy tow truck company in the Bay Area. I called them to tow a vehicle from a warehouse to the airport, emphasizing many times that timeliness was of the utmost importance given that we had an appointment we could not be late to. Despite reassuring me numerous times that the truck was going to be on time the next day, the truck was over 1 hour late, thus severely disrupting our schedule for the rest of the day. What is particularly frustrating and disappointing about Toro Road Runners is their fundamental lack of integrity, which permeates their entire business - the dispatcher I spoke with (Rose) reassured me that the truck was going to arrive promptly at 10.00 am. As the clock kept ticking and no truck materialized, I called the dispatcher, who reassured me that the truck was only "10-15 minutes away". 15 minutes later, the truck was nowhere to be seen. This went on for more than one hour, during which Rose kept lying about the location and expected arrival time of the truck. Furthermore, it has to be noted that their business model is to spend heavily on Google advertising and to then subcontract the towing jobs to other companies, and not to maintain a fleet of trucks and a team of drivers. Toro dispatchers refuse to share the phone numbers of the drivers saying it's their "company policy", requiring customers to call the dispatch center should they wish to get in touch with the perpetually-late drivers they subcontract the jobs to. The real reason is that they often don't know themselves which driver has been assigned to the job, making any communication difficult and time-consuming. The subcontracted drivers are given little context on the job and its requirements, making it difficult for them to choose the right equipment and be on schedule. Lastly, the truck Toro dispatched had an expired registration - we were denied entry into San Francisco Airport as they rightly require all vehicles to have a valid registration. This only compounded the disruption caused to our operations, as we had to call another tow truck and wait more than one hour (in addition to the one hour of delay caused by Toro). My heartfelt recommendation is that you stay away from Toro Road Runners - an inherently dishonest business, whose dishonesty is only compounded by profound incompetence. read more

DO NOT HIRE THIS COMPANY!!!!!! Truck broke down in the middle of the freeway, 10 miles from home. Charge me $350 for a 10 miles towed! Ridiculous & services was horrible!! read more

I wish I could give this place no stars. Waited almost three hours just to get an update of 60-90 minutes more. The company lied and said the driver couldn't find me so they had to reassign a driver. I call back for an eta or to speak with a supervisor they just place me on hold, no apologies, nothing. Just placed me directly on hold. Couldn't give me a supervisors name or number. Both dispatchers were rude, and had HORRIBLE customer service. Please do not go to this place if they treat all customers this way. I will continue to write reviews on Facebook, Instagram and Twitter and will be contacting the better business bureau. They need to know this is not how you treat customers. read more

I needed a tow when my battery died. I called Toro Road Runners for towing services and they were very polite, gave me an immediate quote (extremely reasonable!). Martin arrived promptly (about 20 minutes sooner than I expected!) and was very nice to work with. I immedietly felt taken care of! Very happy with this towing service! He was happy to answer my questions about how the towing industry works, fascinating stuff! I'm definetly calling Toro Road Runners again if I ever need a tow or a battery jump! read more

Toro Road Runners - About to unload my car. They explained every step as they went which I truely appreciate! - Towing Near Me - Richmond, California

Never rely on Toro Road Runners for road side assistance! You'd have better luck hitch hiking to get whatever is needed done. We were first told they would arrive in an hour and its been over 3 and 1/2 hours. At 2 hours we were told 3 minutes and at 2 and 1/2 hours we were connected with the driver who said he was 10 minutes away, and still no show... We blew a tire. All we needed was a jack to put on our spare. read more

Super sad I'm like right next to them and still told me an hour, a little over an hour I call for a brief update, lady said the tow guy got pulled over by the cops and will be arriving in 20 minutes... a little over 2 hours later, still no tow. I call back to see what's the delay, lady says he's in route about 5 minutes helping another client. I was like what? This makes absolutely no sense... still waiting... 2 hrs and 30 minutes read more

Wish there were -0 stars. Called them for a tow from Novato to Richmond. They said $300 Flat fee for a Flat bed. We were very specific about needing a FLAT BED. Spent 10 minutes on the phone with a non knowledgeable person about tows trying to explain why we needed a flat bed. Tow truck gets to the towing place and arrives in a NON FLAT BED. After we were specific about needed a FALT BED! Driver gets there and says he needs to charge $380 bc he needs special equipment, we call them back to get a discount bc it wasn't our fault at all for their mistake and they tell us we either take the tow or wait two hours for a flat bed. Which was never specified or explained to us in the first place they told us a flat bed was ready in 30-60 mins. The person who we tried to speak about didn't even let us talk and said "if you are trying to get a discount it ain't gunna happen so you either take the tow or cancelation fee will be applied" rude and not professional in so many ways. DO NOT HIRE THEM FOR YOUR TOWING SERVICES. IMAGINE BEING IN A CAR ACCIDENT STUCK WITH HOSPITAL BILLS AND THESE PEOPLE LYING AND CHARGING YOU EXTRA FEES WITH OUT BEING ABLE TO PAY RIGHT NOW. They sucked. So dissatisfied and disappointed. read more

The tow service gave me a 45 to 50 minute ETA. 1 1/2 hours later, I called for an update and they told me another 15 mins. I ended up having to request another tow truck company. read more

I had a situation today and needed emergency roadside assistance with a large commercial vehicle and dispatcher Heidi, you ROCK girl! I can't believe you got one of the best tow truck drivers out to me so quickly. 5 stars to Heidi and Toro Road Runners! You saved the day! read more

If I could give 0 stars I would. They just never showed up. I arranged with the dispatcher to come change my tire. They never came. I called, talked to a guy who said they were running late. No problem. 2 hours later a driver called. It was now 2am. I had already changed the tire myself. Lesson learned. I tried to call off the request but no one answered their phone. They purport to be 24 hours. Apparently not. Do not call these guys if your address is in Oakland. In fact, don't call them at all. read more

Motorist beware! Do not use this company if you have a flat tire. . . local tow is $75 according to the website... $100 according to the lady in the office (who was very nice) (I was towed .2 miles) and it cost $225. That's right $225 because I had a flat tire. If you have a flat tire they charge you more. They call it special equipment. Took him less than 5 minutes to hook up the car. Of course, none of this was explained until my car was at the repair place. read more

Amazing service! They towed my car within 40 minutes of me calling in a request on a Saturday at 5:00 in the evening. The guys were friendly and professional. Furthermore when we arrived at our destination the garage was blocked and left very little room to drop off my jeep but no problem for the Toro Road Runner driver. He managed to park my jeep in a tight space with even tighter turns due to a fire hydrant and an illegally parked SUV. I was amazed! read more

I highly recommend this company! Great service, Juan was very friendly, professional, and extremely quick. He made the whole process run a lot smoother. read more

The owner of Toro should be appalled at how Supervisors, Andrew and mainly Supervisor Guy speaks to customers when the customer has a legitimate complaint. These supervisors won't accept ownership of a problem their driver created but they rather rationale that the customer is in error and they actually hung up on me by saying " have a great day". I figure they thought they were being polite and professional, but needless to say, they were rude and seriously lacked customer service skills. Perhaps in the towing business, good customer service skills aren't important Ito them or at least they get away with such conduct because it may be a hassle for customer to take a stand and voice their concerns online via any means possible.. IVe worked for major corporations such as IBM, Toyota And South West Airlines, and never have I seen such blatant lack of concern for customer concerns .The owners need to be involved ... Period...... I'll never use Toro Road runner services again and my experience with them could had a totally different outcome if they had compassionate, caring supervisors that were able to intervene appropriately in specific situations...... read more

Just like many other reviews if I could give a zero I would. They gave me a price on a tow and when we got to our destination he bumped the price up almost a third of what they quoted me. When you call and ask why no one wants to talk to you. Do not waste your time with this company or its employees. I would not recommend them to my worst enemy. They should be ashamed read more

Needed a tow from Vacaville to Richmond and Juan came in no time! He came quicker then expected. Great customer service, dope guy! I highly recommend this company!! read more

Most unprofessional service ever! I should have known when the driver asked me to sign the receipt before he wrote the total on it. He said I was signing a "work order." After the job was complete he tried to charge me $475.00 for a 15 minute job. When I called the company the day before, I told them that I could not afford more than $200.00 and they said they understood. i was very clear that I would not pay more than that. I sent them pictures of the job that needed to be done and explained exactly what happened. They said it would take 2 hours. LIE. It took 15 minutes. The driver that came out was rude and verbally aggressive. He thought that since I was a woman by myself he could yell at me and scare me into paying his ridiculou price. I told him to put my car back the way he found it and I would not be paying him anything. Of course he changed the price to $200.00 and rudely shoved my receipt. I would recommend you take your business elsewhere. Especially if you are woman. The driver has no manners of how to speak to people and will try to take advantage of you. Just go elsewhere. read more

Today needed a tow from Martinez to West Sacramento. I called them and received excellent customer service all around. The driver Juan was great he showed up on time and was very courteous. Would definitely recommend them. read more

I was involved in a car accident and my car wouldn't drive . I call around for a emergency roadside assistance / towing company but Toro Roadrunners had the best price and arrived to my location within 25 minutes. No surprises with the price, what we agree on the phone was what I pay for . Thank you Toro Road Runners read more

Chris was amazing, I called and he got here within 10 minutes, got my locked keys out instantly! Great overall service, lots of respect for ya. Thanks Chris ! read more

Needed to tow my car out of a small, difficult space in a parking garage. Mehenna provided excellent service and was quick, careful, and friendly. He was the first tow truck driver that managed to successfully get my vehicle out of the parking garage after 2 prior attempts by other towing companies. Best service I could have asked for! THANK YOU MEHENNA, 7/5 stars. read more

Great service, Jose was helpful, professional and friendly. I would use this company again.

Juan Was super fast picking up my broken down car and got me back home quick and safe! I would definitely recommend them

So terrible. They lied about the response time and the cost when giving me the quote over the phone for a basic jumpstart (which I knew was what I needed and specifically specified at the time I called) but they take your credit card info over the phone when booking, so they can hold you hostage waiting for them. They quoted me 30-45 minutes over the phone but ended up taking about 2 hours. They quoted me $49 over the phone (although they were ready to end the call without giving me either a quote on response time -- I had to stop them and ask) and it ended up being $105. They sent a sleazy driver who was really flippant about being late. He didn't seem to know what he was doing -- he spent a long time looking for the battery on my Prius, which added another 10-15 minutes to the already very sour situation. He charged me $50 extra for "labor" and then they also use Square for credit cards, so they add a large credit card fee (that the driver just makes up on the spot) that they also won't tell you about beforehand. The one thing I cannot stand in an emergency-service company is the feeling that I've just been shaken down at a time when I needed help. To add to the shadiness factor, the business name painted on the side of the driver's truck was of a different business, and I had to do some sleuthing just to figure out which business name was correct. (They don't list the business name on their credit card transaction account, but they do list the phone number, which is how I was able to figure it out.) This company is seriously seedy. You can buy a jump kit (exactly like the one this driver used) on Amazon for not that expensive. I'm doing whatever I can to avoid doing business with a dishonest place like this. read more

The worst service I have ever heard of . My brother hired your service to tow his car to my drive way he gave instructions to put the to the left in a TWO car drive way ,not in the middle where I could not park my car. I had to park my car on the street ,until he could move the car. My brother made servral calls was told they were going to move the car, no one ever showed up . When he called asked to speak to the supervisor one of which hung up on him. He was trying to have the car put where he had asked in the first place. If this is how you treat paying customers , this is very poor custmoer service . I will never refer your towing service to any of my Friends or Family . read more

SCAM! I was locked out of my car and called to get a price quite. I was told $49 + $39 lock out fee..ok, fine. I waited over an hour for him to show up, I was told to look for a large tow truck. Dude shows up in some shady Honda Civic with different color doors and no identification. He starts to write up the work order and it comes to $225 plus 13% credit card fee and suggests I go to an ATM! When I refuse to pay he starts arguing with me and threatens to leave me stranded...AND LEAVES! I call dispatch and am now told that they will do it for $125 flat fee! WTF kind of company is this?? As I am walking out from my location I can see that he is still sitting in his car waiting for me to come back and grovel...not gonna happen. He then goes on and calls me 3 MORE TIMES lowering his price and harassing me that its getting late at night, its dark and I am all alone stranded. I can take Uber home, get my spare key and come back for a quarter of that price. Do not use this service! read more

The worst company I have ever done business with and I do not think they are honest and do not clearly state the cost for towing. And when confronting them, they claim that they are right and do not listen to any reasoning and proudly hold your property as their only power to screw you. I have confronted the dispatcher and told her that I will do anything in my power to get my money back i.e. small claims......10 minutes later the tow truck driver calls me up and started yelling at me and demanded that I meet him at unknown location (I felt very threaten) far from the drop off location of my vehicle and to deliver him cash instead of my credit card in which he previously agreed upon. I told him that I would have the police meet us at the location and then he back off from the cash demand. Get your quote in writing and do your research on finding a reputable towing company. Please be careful! read more