Cathy is the funniest, most interesting stylist I've ever met. She'll talk your ear off! But she's so nice and sweet and her stories are always interesting. Her salon is tiny and a bit hidden so she doesn't normally take walk-ins. Besides, she's usually the only one there so you'll definitely need to make an appointment. She's a bit eccentric (just look at her hair!) in her styling, so if you don't like super trendy cuts, make sure you communicate well. I wasn't into my cut the first time and she was willing to make adjustments the next day and I loved it. She also does make up, weddings and up-dos. read more

Total Concern 2 - Skin Care Near Me - San Bruno, California

See all

I tried Total Concern 2 because I love Aveda hair color and the location is convenient. The first time I visited this salon, the owner, Catherine was running an hour and a half behind because she seemed to have triple booked herself with me and two other clients at the same time. I had an open schedule that day, so I decided to be patient and walk across the street to grab lunch while I waited. She was somewhat rude and annoyed when I returned and asked what time she might be ready to start my hair color. However, once the other clients left, she warmed up to me a bit. I found her sarcasm funny and my hair looked great after that first appointment. Catherine is talented and creative. By the end of this initial appointment, it seemed that I was accepted into her small circle of favorites. However this acceptance would be short lived. I had a total of four appointments at this salon before I decided I was sick and tired of the nonsense. Each appointment was similar to the first in that she overbooked herself and did not think twice about the inconvenience to her clients The last time I saw her, my appointment was the first she had on that particular day. She was 30 minutes late and she emailed rather than calling or texting to let me know. Naturally I was driving to the salon myself at the time, so I had no idea that she emailed me. It is close to impossible and dangerous to check email while you are driving. Doesn't everyone know this? That's why most people text upon leaving or call to let someone know they are going to be late. But she explained that she doesn't text clients. Ever. She was actually irritated with me for calling her to ask why the salon was still not open 30 minutes after our appointment time. At the time, I was standing outside her salon near the loud street cleaner that almost ran me over. She was actually annoyed with me when it was she who was late. Yes, the owner of this salon is regularly late to her appointments. So if this sort of thing bothers you, go somewhere else. The final straw for me however, was being treated like garbage throughout that last appointment. First, she refused to answer my question about what she planned to do with my hair that day. Imagine sitting in the chair, with no idea of what someone with scissors and chemicals in their hands plans to do with your hair. It's just scary. I believe that most people would want to decide how they want their hair to look after it is cut, colored and styled. She told me that "I was getting on her nerves" and continually refused to answer my simple question. I should have left then, but I did not. After making it through the appointment, my hair looked awful. She ended up double dying it because she ran out of time to properly rinse my highlights. With so many others waiting for her at that point in time she was increasingly rushed and irritable. My hair was an unflattering jet black and a tangled mess because she left the old hair extensions in. Apparently she ran out of time for that too. Extensions HAVE to be removed and reapplied every six weeks or they will rip your own hair out. She charged me full price for completing only half of the services I booked with her that day but I didn't mention it because I just wanted to get out of there. Last but not least, while I was checking out, she verbally assaulted me in front of her other clients. She apparently was upset because I refused to write my credit card information in her hard copy journal that just sits out open in the salon, all day, every day. She is often so distracted with multiple bookings that it would be incredibly easy for someone to read or steal her journal while she is busy running around. There are also delivery people in and out all day so there's a lot of distraction. As someone who used to work in IT Security, I know that no one should ever, ever write their credit card information on a piece of paper that is unsecured. There was no way I would be manipulated into this. In sum, Catherine is clearly irritated by clients who refuse to put up with her manipulation and bad behavior. Every person who is not one of her favorites ends up being treated like garbage sooner or later. What she doesn't realize is that with her talent, she could easily charge double her current rate if she actually treated all of her clients with respect and hired a second stylist or at least an assistant. There are so many great stylists in the Bay Area. They are polite, respectful and allocate enough time to work on one client's hair at a time. However, if you are broke and don't mind being treated poorly, this salon might be a good fit. read more

If you want to be forgotten while you are getting your haircut this is a good place to go. If you want your hair stylist to talk on the phone WHILE cutting your hair this is your spot. If you like to be ignored when you walk into a tiny salon and sit waiting and waiting and waiting for your appointment this is your kind of salon. I am a huge fan of Aveda so this was a major disappointment for me. It was close to my house and now I just make the drive into the city. read more

Oh Cathy. I really wanted to love you. Especially since I had a semi positive experience with you the first time I went to your salon for a cut. Reading all the reviews left behind, I've come to the conclusion that you might be a little manic. Super nice friendly the first time around, mean deviant and cutthroat the second. What gives? I am honestly very disappointed with my hair. I came to Cathy wanting to feel vibrant, full and alive with a new look, a week and a half later, I just feel ugly. It looks like I clumsily did the highlights myself and my haircut looks like it's already due for a trim. All this for almost $200??? Ay me! NOTE to potential customers: like the other posters have stated, she IS unreliable when it comes to communication. You cannot be guaranteed a response when you call the salon. and seriously folks: Cathy will cut your hair in accordance to the mood she's in. Is this really the kind of person you want cutting your hair? Choose a stylist who will serve your hair great everytime without a hitch. Also, I can't help but feel like she over-charged me. Heck she did overcharge me. I tried to dispute this with her when I called back and honestly was met with a brick wall. Total Concern my arse! In conclusion, I'm sure Cathy has done amazing work as a stylist in the past but I will not go back to her. If I were you, take the positive reviews with a grain of salt and listen very carefully to all of the other reviews including the less than positive ones. ~k read more

Despite other reviews, I have always had a great experience with Catherine. My mother in law took me there for a haircut and she is fantastic! My hair was so plain and straight that I had no idea what to do with it, and she just worked her magic and gave me a sexy, trendy and chic hair cut that everyone admires. I come to her every time I need a hair cut, as I am not going back to my old stylist. read more

Ok, after having another friend get her hair cut by Cathy, I'm kind of concerned that the things I dismissed as "just an off day" are more of a permanent thing. She ran about 30 min late. While I was getting my hair cut, Cathy talked in detail about a bad relationship. I had said I didn't want a lot of razoring, and she did a lot of razoring. Two days after the cut, it was great. Two weeks later I remembered why I didn't want a lot of razoring. My friend went and had a similar experience - she wanted a certain length cut and Cathy didn't cut it to her specs at all. She was running about an hour late, kind of a no-no for a new mom. She also talked about some bad feelings with her family. I still think Cathy is a very talented hair stylist. But for the price and time, I think it's fair to know what you are getting into. Sure, maybe it was just two off days. And her client base tends to be bridal in nature, so maybe us not being brides created a more casual environment. Were I someone that kept up on my hair styles (as in getting cuts every few weeks) this may be the perfect match. But after some reflection & a new cut - I'm not sure I'll be going back. read more

I love my hair since I've been coming here. Seriously the color is fabulous and holds beautifully between visits. I have a young, trendy and manageable hair cut. I have been feeling so good about my hair since I have been seeing Cathy and I never did when I went to other salons (i have naturally brown, not curly, not straight hair that is two textures and frizzy!...yuck!). We have great chats. I think what some of the poor posts don't understand is that she is direct. I don't mind the relaxed time as I have come to enjoy reading magazines and chatting. If you are on a time crunch just make it clear and she always works with me. Cathy is incredibly professional and really knows her stuff. Try her out and let her tell you honestly what she thinks about your hair (don't take it hard)...go with it and then tell her what you think. (she can handle it)..give it three visits and you will be hooked! She is an artist! read more

I was on a mission to find a good massage therapist. Instead, I found an amazing one...Sammy. To say he's 'good' is like saying the Mona Lisa is just a painting. After a preliminary consultation, he spent most of the 75 minutes on my back and shoulders, and the rest on my hand and feet. He did an amazing job working out the knots and making me feel really relaxed. He's also really nice and very informative - I even learned what exactly deep-tissue massage is. If you're looking for a hoity-toity day spa with froofy teas and elevator music, this isn't the place for you. Even though you can hear Cathy in the next room with a customer, it didn't matter. I was still able to relax, enjoy the massage and take in the wonderful smells of the Aveda products. I highly recommend Sammy for a massage, and can't wait to schedule my next appointment! read more

One evening, my hubby and I decided that we each needed the waxing services of none other than Claire, so we called and were booked within an hour and a half. We were about half an hour early when we arrived and had to wait about 10 minutes because there was a massage finishing up. This was not at all a problem because it gave us a little time to go over with Claire exactly what we came in for. She is so super-friendly and attentive, she even introduced us to the store owner, Kathy (sp?), who seemed to be just as friendly, if not more! While each my husband and I took turns in with Claire, we were able to receive quick, free hand massages from Gloria (I think that's her name) and that was just heavenly. It definitely gave us a feel for what her full body massages could be like and will need to schedule that in sometime soon! It was cool that this spot is by appointment only because it almost felt like we had the entire salon to ourselves. Overall, we were taken in fast and got really great service with a big, warm smile, and then left happy, hairless and relaxed! read more

Cathy did an AMAZING job on my hair. She did exactly what I asked for and it's literally the type of haircut that you don't have to do anything to it and it looks great :) Her prices are very reasonable, especially considering that they use Aveda products at the salon (a lot of other places charge up the wazoo when they use Aveda). I have long hair and it was $55 for my cut. Another person I know who goes there has shorter hair and her cuts are $45. Overall a great place and everyone should give Cathy a try. I didn't get a massage but I hear they are to die for. Next time... read more

I've had falling hair for the past month. My research has shown that treatment begins with a healthy scalp by exfoliating to keep follicales clear along with scalp massage for blood circulation. My tedious search for a solution or treatment led me further to Aveda's Pramasana Scalp Treatment. The website had links to find a location near me and through this I found Total Concern 2. I immediately called the number, left a message and before the end of the day, received a call back from Catherine. I told her my situation regarding my falling hair, that I've been to several salons already where they only offered deep conditioning but these did not meet my need. I wanted to find out if she offers the Pramasana Scalp Treatment. She said other salons don't know what they are doing while she does and the product she uses (Aveda) was THE BOMB. "So can you give me a Pramasana Scalp Treatment?" She said YES and she could take me in on Saturday at 2:30pm. Great! I booked my appintment. She said I MUST NOT flake on her. She usually takes a credit card to confirm my appointment but she won't do it this time. I show up on time, exactly at 2:30pm and just like what other people said, she was running late. She said she was behind schedule and that I should sit back and relax and read her magazines. By 3pm, she was ready for me. She asked me to sit down and without looking at my scalp, she said there was nothing wrong with my scalp and all I needed was to buy "this shampoo". I said, "But I came here for a Pramasana Scalp Treatment. Are you saying you won't give me the Pramasana Scalp Treatment and instead just buy that shampoo?" Yes, she said. "I cleared my schedule so I can come here on time because you said you could do the Pramasana Scalp Treatment. You made me wait 30 minutes...and now you tell me you won't do the treatment?" Catherine, you are a horrible, horrible person. There just aren't enough words to describe how horrid you are. read more

I went there to buy product and get facial. The two old women there were incredibly un-professional and pompous. I found the woman I was talking to answer my questions very rudely. At one point both the older women laughed when I presented my aveda card. Not impressed at all and suffice to say, I would not be going to that awful place. read more

Cathy is amazing! She fixed a huge color problem I had. Her cut for my long curly hair has been so easy to maintain. We have fantastic chats and she treats me like and old friend. I had my first facial with Claire and found her to be wonderful. Her hands were like velvet as she took me on the Aveeda sensory journey. The one hour flew by. I do not plan to wear any make up for the next few days because my skin looks so great. I bought a series because I want to keep my skin looking as good as it does today. My husband thought I was wearing makeup when I got home! If you need a day to pamper yourself book an appointment with these wonderful ladies! read more

I need to keep it real for my fellow Yelpers. I rely on your honest feedback when I make my decisions and owe it to you to do the same. I got a Groupon and based on the positive reviews here, was hopeful that this would be a great experience. We'll start with an optimistic 5 stars. -Take a star off for the way I was greeted. Cathy was brusque and off-putting. I went to sit down in the shampoo chair and apparently she wasn't ready for me. She made a face and rolled her eyes at me. Same thing happened at her station. Very odd. - Take another star off for the color job. I love the color she chose, but she forgot to add the fixative before applying the color (I told her my hair was resistant to dyes). As a result, there's a patch of gray in the front. Not cool. - Minus another for the haircut. I was apprehensive when she took out her razor, after reading the reviews here. But she said it would give my hair movement and she claimed to be an artist with vision, etc. so I let her at it. A mere ten minutes later, she said she was done with the cut (really??) When I pointed out that one side was longer than the other, she said it was fine. When I said the overall length was too long, she disagreed and said I could come back in a week if I still felt that way. - She put so much goop in my hair, I couldn't really evaluate the cut properly. The next day, I could see how back it really was - uneven and unflattering - and how little movement my hair had. My husband said it looked like I had a helmet mullet (egads!). It was such a bad cut, I couldn't trust her ability to fix it (minus a star for that). Cathy needs to talk less about how great she is and deliver more. She's probably better at events and wedding, because she can manipulate hair into updos, etc. But if you're looking for a well-executed cut, look elsewhere. On a positive note, her aesthetician seemed nice. That Groupon "deal" turned out to be anything but. I won't be back. read more

The owner? I was talking too was short, and impatient and hung up on me! It makes me wonder if she treats all her clients like this!

I called up trying to make an appointment and I was directed to Catherine (the owner) who came across right away as snooty and arrogant. I told her she had an attitude and she admitted that she did!! way to go and lose customers. I will never take my business here. You guys do give Aveda a bad name! Don't go here and waste your time and money. I would rather go back To Cinta in S.F. or Trio in Burlingame. No manners and no customer service. the owner lacks grace. read more

I made an appointment for a foot reflexology session, but when I turned up at the alloted time there was no one there. The salon was closed. I waited for a while, called the Salon multiple times but nothing. This was a couple of days ago and I haven't heard anything from them. It could be they are out of business? read more

I am very disappointed with Total Concern 2, I was ripped off and feel like I was treaded poorly. I bought a special on one of the discounted sites for a facial. I spoke with Cathy when making my appointment. She did help get me a very early appointment so I could go when my little one was in pre-school. ( that was kind-) Unfortunately I had to cancel the night before and left a voice mail. I had a sick 3 year old with walking pneumonia. ( we ended up in the hospital with 105 fever) I called today to make a new appointment after weeks passing and Cathy called me back telling me that my already paid for deal is "Null and void"! I should at least get the actual cost I paid back or to use towards a new service. She was very rude on the phone an practically laughed at me when I asked if I could try to reschedule. I never even got a chance to walk in the door and after this experience I hope you don't get the same unforgiving and rude attitude that I received. My advice after now reading the other reviews on Total Concern 2 is don't go and you will be better off. They have no real "Concern" for you just your money. Very disappointing..... read more

My sister has been going to the Total Care 2 Salon for a few years now and every time I see my sisters hair I am amazed at how beautiful her hair looks from the color, to the hair cut, to the recent Keratin treatment that has lasted 6 months so far! My sisters gift to me was the Keratin Treatment to tame my frizzy curly hair. Wow, was I amazed at the results! Catherine the salon owner nailed it and showed her true professionalism in her hair cuts, coloring and use of the Keratin treatment. She's also incredibly knowledgeable on the Aveda products that she carries there. I give her a 5 star for the complete package of hair care ability! read more

In a tiny salon off of El Camino in San Bruno, I may have found my perfect hairstylist. Cathy is amazing. It is expensive, but definitely worth it because she gives me a sweet razored/layered haircut and I only need to go back every 2 or 3 months. She's attentive to your desires, and does weddings/events - makeup, updos, everything. And she's hilarious -- I love being able to come in, relax and hang out with an awesome lady, all while getting pretty. Some people may be concerned with the fact that it takes a long time to be seen or get out; I solve this by coming on a day off so that I am not stressed. You can't rush perfection, am I right? read more

Where do I start this place is the bomb a hidden gem in San Bruno that has you feeling like a new WOMAN when you leave. Claire the esthetician is the bomb she is very thorough with her lil' gentle hands and makes sure your comfortable and walks you through all the steps of what she is doing and why during your facial. This place uses all AVEDA products which is another plus!!! Claire also hooked up me and my husband up with a facial that was well needed making us feel like a million bucks when we walked out!! I drove all the way from Dublin as it was well worth it!! I love Claire's attention to detail after my facial she did my make-up with natural and subtle then pointed out my eyebrow being crooked. She had the proof she measured them showing me how they the innerbrow needs to be aligned with the outer corner of my nose!! OMG eyebrow 101 this chick knows her stuff!! She is so talented & such an master in her field!!!! My husband did the 30 minutes man facial with a 30 minute massage that he said was awesome! I on the other hand got a hair cut as well with Catherine who hooked me up. Before I walked in there I was feeling so frumpy and just knew I needed to start this New Year with a new do to bring back my SASSY LOL. All I told Catherine was to make me feel sassy again and that I like definition & edginess!! I told her that she is the artist and to work her magic!! She sure did with so much confidence as she has been in the business forever!!! People the word is out go to C&C (Catherine & Claire) to feel brand new and start 2011 bringing yo sexy back LOL!!!! Thank you Total Concern 2 I shall be back read more

Love this place and love Catherine! My cut and color look amazing and I had fun chatting with her in her adorable shop. I definitely recommend this place! read more

Cathy is completely unprofessional and I would not recommend her to anyone, even if my life depended on it. I wish I could give her negative stars! I called her and scheduled a consultation for my wedding and gave her my credit card number for the deposit ($195) which I was assured was refundable as long as I canceled at least 24 hours in advance. My plans changed and when I called to cancel, I was unable to speak with her since she was busy, so I told the gentleman to cancel my appointment. I tried to reschedule with her, but since I live in Sacramento, it was hard to find a time that worked. I prefer to communicate over email since I'm at work during her normal working hours, but she preferred phone and consistently told me to call her instead. However, every time I tried to call her she was busy, or with a client. I found her impossible to communicate with, and if email really doesn't work for her, then she shouldn't even list her email address as a means of communication because it does NOT work. After much frustration, I decided to go with someone else who was willing to be more accommodating. As any bride knows, there are so many things to balance with a wedding that it's not worth hiring a vendor that isn't willing to be flexible. THE MOST IMPORTANT PART: I canceled my appointment 28 hours in advance, definitely more than her requirement of 24 hours cancellation notice to get a full refund. I called and emailed her multiple times and asked her to refund the $195 back to my credit card, but she never replied and never refunded the money. I finally had to call the credit card company and dispute the charge. She submitted a statement saying that I didn't comply with the cancellation policy and submitted copies of our emails back and forth as evidence of this. Well, the emails have date and time stamps, so I just highlighted the relevant information and sent it back to the credit card company. They ruled in my favor so I finally got my money back, but it was after a LOT of headache. *** THE BOTTOM LINE: DO NOT GO TO CATHY unless you want a lot of added stress and want to have someone try to steal from you*** read more

I went in last week for a massage after browsing reviews for a decent affordable place close to home in San Bruno, so I took a chance here. My masseuse (can't remember her name) was very nice and attentive. It was a 75-min. massage, and she did not skimp on time...She actually ended up running a bit longer, which I am certainly not complaining about, and she gently worked out some issues in my neck and shoulders without causing me pain. The massage was great, but the biggest drawback was the definitely the distraction of the salon on the other side of the wall. The massages are done in the treatment room, which is a little room attached to the main salon, and the sound carries right in through the opening between the ceiling and the dividing wall. Candles, dimmed lighting, some music and a little fountain helped a bit, but it was really hard to not let my mind wander to the stylists' conversations. While I did really enjoy the massage, I think I am just too easily distracted and need sensory deprivation to really be able to relax, so I don't think I'd schedule another here. However...upon paying for my massage, I ended up talking with the owner Cathy and told her that I was also in need of a haircut. She was happy to schedule me an appointment a few days later. I was her first appointment for that morning and she ran a bit late, but she was very apologetic and even offered to buy me coffee. Cathy looked at the picture I brought, listened to my concerns, and was quickly able to understand my request before she began cutting. She took her time with my hair and chatted it up with me and others along the way, which was OK since I wasn't in a hurry. Cathy's quite the character, but I appreciated her stories and sense of humor. In the end, my hair wasn't drastically different, but it looks much healthier and maintained, which was just what I wanted. It was $65 for my cut, perhaps because my hair was really long, which is high for me but on the lower end of the decent salon scale. Cathy also gave me some useful advice on how to easily style it. She convinced me to try an Aveda shampoo and even threw in some leave-in conditioner, and so far I've been very happy post-haircut with the hair and the products. I'd come back! read more

I just had my second appointment with Roger. He's getting to know my hair, so it went faster this time (first appointment was over an hour!), but I don't mind hanging out and getting a nice aromatherapy 'buzz' from the Aveda products. I like a stylist that will just make me look good without having to explain what I want or find photos. Roger just reads my mind and makes my hair look healthy and shiny and fabulous. I get lots of compliments after my appointments. And it's nice to have Cathy there to keep the atmosphere fun, and I love it when she compliments my shoes! I'll definitely be returning to Total Concern 2. read more

The hair cut looked good at the end. I was apprehensive when she was cutting it with a razor/knife like thingy but I got a lot of compliments at work. The facial was very good but it was so noisy that it was very difficult for me to relax into it. The room is small and the walls don't go up to the top. So even though the facial lady was good, I won't be going there again for a facial. Not her fault at all - its the crappy, low wall, noisy room. read more

I have been going to Kathy for about 10 years now. She is a very gifted hairdresser that is always in touch with the latest hair styles and trends. Not only does she cut my hair but I go to her for all up party up-do's and my wedding too! Plus since she uses Aveda products- your hair smells wonderful for days! Whatever you do- don't ever ask her- do you do Asian hair? Hair is hair. I'm Asian and she does a great job with mine. I won't trust my hair to anybody else but Kathy read more

I just wanted to thank you all for a wonderful afternoon in your salon. Most importantly, you have added two incredible new members to your team. The energy was very up and very positive. Gloria provided me with a brief chair massage after a long day at the computer. I actually walked out of the salon feeling GREAT, and it was not until the drive home I realized how she had changed my energy and stress levels. I will be going back not only for my hair and facials, but now Gloria will be on my 'must have' list. I believe for the quality of work she provided me, she is a true winner. Gloria can now count on an appointment from me during my next visit. Thank you Gloria...and Catherine for hiring her! read more

I have been going to Cathy's for over 12 years now. She's done my hair for proms, weddings (when I was bridesmaid), parties, etc. I always go get my hair colored and cut. I totally trust her and can't find myself going anywhere else to get my hair done, even though prices have increased the last year. Every time I get my hair done, people always compliments how much they like the color/highlights. If you go here, prepare for a long wait. If you talk to her a lot, she works slower...but always has funny and interesting stories to tell. Be very specific in what you want because she is very eccentric and trendy. If you have a picture, that's even better (true for anyone you go to). Cathy only uses Aveda products - always a plus! Must make an appointment because she's always fully booked. I highly recommend her also for weddings / parties / formals , etc. She is very current on the latest trends and will tell you straight up what will work and not work for you. If you want facials or massages, this is the place to go too. I tried the eyelash extensions where she put each lash one at a time and they were SOOOO awesome. It lasts for up to 3 months! And don't forget to buy the Aveda hand and foot lotion which leaves your skin super silky and soft! read more

I've gone to this place twice and I LOVE the facials I get there. My esthetician, Claire, is awesome. I love how she gets me in (no wait) and immediately, I am whisked away into a very calming room where I am to undress and put a towel over myself. As soon as I lay down on the table bed, I am SO ready for total pampering. Claire comes in and after small chit chat, she gets down to business. She has me inhale deeply three aromatherapy scents. I am asked to choose one and throughout the session, that is the scent she uses on me. Claire begins her facial and I end up falling asleep. I'm off and on but she does this hand and arm massage that just feels heavenly. Those parts of my body are usually ignored by me, so I'm just so surprised how enjoyable the massage is. Claire usually does this while she waits for my mask to set under the steam. When everything is complete, she has me roll up to my toes and then she puts this HOT towel on my back with aromatherapy and it's just ecstatic. She leaves me alone to dress, but not after she tells me the condition of my skin. I sit there feeling totally relaxed, peaceful and happy that I take care of myself this way. I am always a better person afterwards. Claire rocks! Yes, I come back. I always do. :-) Oh and it's near my place, so it's so convenient for me and parking is NEVER a problem. read more

Just got my super nice hair cut from Lynette, like her new place. People seem very friendly.

Mara Felipe did a great good job on my eyebrow waxing and gave me free makeup tips. I have been to different places and have never been fully satisfied with my eyebrows. She did a really great job, listened to my concerns (one brow always appears higher than the other) and was kind. The salon charges more than other places $25 for a eyebrow wax and I don't usually spend much money to beautify myself but it was worth it. I have been to places that charge $8 and my eyebrows came out looking not very nice. read more

Catherine has been taking care of my looks for over 25 years. She has cut, highlighted and now colors my hair because I hate gray... She's a pro and I completely trust her opinion and over the years we've had a lot of fun together! She's direct, on point, and very creative! Did I mention this is an Aveda Salon and I really love Aveda products! Check it out... read more

Went back again for at least the 5th time. Still awesome and love my haircut and color! Catherine is a magician. :) The coloring and layering are absolutely perfect and beautiful. Can't wait to go back! read more

Best haircut and color I've ever had! Cathy is super fun, personal and eccentric! She's extremely talented and she knows how to make anybody look awesome. I went in with a long unruly mop and came out with a still long but now updated and gorgeous mane! She taught me to use a straightener properly and the cut is chic and cool without being fussy. I was early for my appointment and I watched her cut the person before me and it was the coolest thing - you can tell she's actually sculpting the hair like an artist. And she's got a great eye for color - I've had several different colors from very conservative to some rather funky punky incarnations and she went out and found the perfect product for what I wanted (even though it was not Aveda her signature line). I think that is real service! She isn't cheap, but she's worth every dime. read more

I had the chance to get a foot reflexology treatment last week after purchasing a LivingSocial Coupon, and have to say it was A M A Z I N G !! When I got there the owner of the salon, Catherine gave me some info about the salo and we chatted a bit before my appointment with Gloria and her magic hands. One of my pet peeves with any salon treatment is when you feel you are rushed thru.. and I have to say my experience with Gloria and Total Concern , was the complete opposite. Gloria asked me if I had any appointments to keep and I think this was her polite way of asking if I minded if the treatment went over the allotted time... which it did ( much to my happiness). If you are looking to having a the most amazing foot reflexology massage, then this is the place for you. read more

Ok. Straight Scoop. This experience is not for everyone btu you won't know till you try. Cathy is crazy and fantastic all at once. If you know exactly what you want, that's awesome, but you might not get it. Cathy considers herself an artist and she is. Lots of people forget that and think they're just going in for a haircut. I came in a complete mess and she nearly had me in tears when she she was done. I looked AWESOME! Yes she is chronically tardy. Yes you may be there for hours but actually when I've gotten up the nerve to let her know I had to be gone by a certain time, she was done when I needed her to be. She's taken me through every cut and color you could imagine. Told me straight out when my hair just wouldn't take another experiment, and she made a frizzy mess look healthy again. I would recommend her any day of the week, with caveats. But isn't life more fun with a little danger? read more

Catherine and her entire staff are warm, welcoming and knowledgeable. They make you feel part of the salon family right away. The Salon is cozy and clean! These people are skilled experts who continue to take Aveda training on a regular basis and know each and every Aveda product, ingredient, and compound in and out. (Impressive: I can't even find people who work in the Aveda store who know the products as well as Catherine does). Catherine sat down with me to discuss color and cut. She listened to me; continued to check in about the cut and style. She gave me exactly what I had envisioned. (We have all been there, when you explain something to the hairstylist and ended up with something completely different). Total Concern 2 are caring professionals who make you feel like a million bucks and make you look fabulous. read more

If you want to contract some work for this salon, complete it as agreed to, be told that it is beautiful work & then be ignored after asking for payment- this is the place!!! I've been trying to get paid for 9 months- nothing! read more

First, I only interacted with one person here, although she seemed to be the owner. The first mistake I made was being on time. The stylist chatted with a customer for over half an hour while another customer was waiting. Then I waited an hour while the stylist cut her hair. It was just a trim, but again she was chatting. I wanted to leave as soon as I walked in the door and saw the poor quality of the stylist's haircut, but they already had my credit card number and would charge me if I had left. On top of the shoddy customer service, the woman gave me a haircut like hers rather than what I asked for. It took her an hour to cut my hair as well, even though it should have only taken fifteen or twenty minutes as it was just a trim. Also, she made several racist comments about Latinos. WTF. read more