I went for my check up and to get new frames , I have seen alot of negative reviews on other sites…read moreand didn't see any reviews here whatsoever , my experience was fantastic the staff was very friendly , the Dr was very knowledgeable and took her time to explain and make sure I understood the changes in my vision , and also the frames weren't as bad priced as I expected them to be I never been a fan of Oakleys but one of the techs there was wearing some and she let me wear hers and they were so comfortable I will definitely go back for my Eyewear and eye health needs I rather keep business local to help boost our little villages economy !

Open Tuesday and Thursday? Called both days multiple times at different times never once picked up…read morethe phone.

Los lunas office has a 6 month wait time for appointment. Ridiculous. Typical for NM thoughread more

Appointments are 6 months out.... Kind of ridiculous .. staff is nice though. Glasses department is…read moresignificantly under staffed, causing long wait times. Better off going to ABQ.

Sean Hamashige is a really good optometrist. He's polite and easy to talk to. I always came out…read moreof the appointment in a good mood. Unfortunately Accent Vision Specialists which is the place where he worked didn't inform me that he had resigned. I'm not going back there but I would go back to Sean if I could.

Dr Hamashige provided phenomenal service for my dry eye condition. He explained everything very…read moreclearly. He also offered very appropriate and beneficial recommendations for complementary care, including acupuncture. I enjoyed his care at his his former practice, and he is an excellent addition to his new practice at Accent Vision. He is scientific, and a great listener. He brings MeiboFlow to the practice, along with his other skills and extensive experience in eye care.

It's been a couple years since my last appointment here. I had a change in insurance and when I…read morebooked the appointment over a month ago I mentioned on the phone that it would be through Medicaid. I made sure before calling on the site for the vision coverage that they were covered. On there it clearly has them listed. Anyways I got the appointment scheduled. When I arrived on time today I was told that they don't accept the medic aid vision insurance. I'm very disappointed that they did not inform me of this when I set up the appointment nor prior to the appointment. It was very unprofessional. I don't appreciate my time and gas being wasted like that. I definitely will not be returning after that experience.

AMAZING doctor and wonderful staff. Super accommodating and friendly. Husband went here a few years…read moreback when he got a sliver of metal in his eye welding. He had always remembered the doctor so we went back for our son to get his eyes checked and it was quick and easy! Definitely recommend.

First off, their office has moved to 1409 Luisa, in the building across from the cat hospital…read more I came in this morning since my glasses had broken overnight and I'm in town visiting mom. Lynn was very helpful and fixed them in a short time. I offered to pay, but she demurred. I was very impressed with the office staff, their helpful attitude, and the office overall looked very professional and gave excellent customer service. If I ever have another eyeglass emergency, I will definitely come here. I recommend them highly.

The office is very professional and friendly. There's nothing worse than going to a place where…read morethere is rude staff. Dr. Tauchau has been my eye doctor for a long time and I totally trust and love him.

It's nearly been 14 weeks and I still don't have the glasses I ordered. Not to mention the glasses…read moreI ordered (which they offered me from a catalog) was not ever available. I had wanted wireless frames and after a long time, they offered me another one in its place with a thin wire. Ironically I was told it was exactly the same price as the other one. I got a second opinion from another optometrist who told me that with the medication I'm taking I would require dilation to check my eyes. She said it was a requirement by my insurance. Menning's office asked me to write down all my medications and after looking at the list, never said I needed my eyes dilated. My second opinion doctor said the medication alone should have raised a red flag that my exam would require more based on my insurance carriers requirements. The doc told me my eyes were the same. My second opinion doc told me it was different. I learned that Menning's office never billed my insurance for my 12/10/18 exam nor for the frames and lens I wanted. Instead they attempted to bill me in 2019 which meant I wouldn't have qualified for another pair until 2020. It's a good thing I sought a second opinion or I would've never learned this. I'm waiting to verify what I was billed from Menning and what my insurance paid. I would honestly suggest you make the extra effort to see someone other than Menning or Nolz. This was the worst experience I have ever encountered.

The day I went for my appointment (Oct 30), their internet was down. Since then, Ive had to call…read morefor all things, including my prescription, and when ordering glasses, I had to remind them that I needed multi-focal lenses . Had I not reminded them, the prescription was only for distance. I've called multiple times to ask about a referral that apparently never happened, and I was recently informed by two different people in the office that 1) the referral was definitely sent, and 2) the referral was never sent, and 3) they have no record of my multiple calls requesting the referral be revisited. As of June 5, I still had not had contact with the referral doctor, so I called her directly. Her office said they'd never received a referral. As for billing, I charged for things my insurance would cover, but were never billed for. After many phone calls, I managed to get that straightened out. My insurance paid, but I had to make sure they billed my insurance company. In addition, I was charged an additional $50 for my prescription, on top of the eye exam. Who does that?! My sense is that this office is inept and dishonest. I advise anyone reading this to find another eye doctor.

I have been in hospitality sales and service for many years. It still amazes me when businesses…read moreoverlook the fact that your potential client/customers first impression is the person answering the phone. If you spend any money at all in advertising, building websites, and business development, you should ensure that your front desk appreciates how valuable that first time caller is to your business. Train them to make a potential client feel good about your business, that you want them as a new client. I just experienced someone at this office that did everything possible to discourage me and make me feel unwelcome. He told me he was told to tell people, ........ So, someone is actually training him, whoever that is misses the point of customer service. There are plenty of other offices that have trained the desk staff to impart warmth and caring while still maintaining client expectations and adhering to policy. If you train them to lead with policy, that's what they will do. But you miss the fact that they represent what the whole experience is going to be like. No thank you, why wait for an appointment if that is the way they treat me from the beginning. I want to feel like a doctor I am trusting with something as important as my eyesight cares about me. The first impression at this office spoke loudly about their culture. I'll go somewhere else, thank you.