Absolutely fantastic. They have weekend and evening appointments. The places I called only did…read moreMonday - Friday 7:30 am until around 5 pm or so (and that includes Sears). How do people who are holding down a job have their appliances repaired. US Appliance Repair fit into my schedule. Pricing was super reasonable!!!!!!!!! Plus their parts and labor are guaranteed for 90 days. "Sam" was efficient and explained everything. From start to finish took less than an hour. He cleaned up when he was done. My Kenmore Gas Dryer from 2006 is running great! This company is highly recommended

Excellent customer service and right on time! This is the second time I have used they're service…read moreand will certainly do so again. Washing machine and now refrigerator are working like magic! Very detailed and thorough. Thank you!

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

We got hit with a large power surge recently and my fridge and stove were affected the week before…read moreChristmas. I reached out to Rodger and he and his colleague Thomas arrived the same day and immediately identified the issues in both appliances. He provided me with a full explanation, clear and fair pricing and gave me his word that my appliances would be in business by Christmas. Rodger did not disappoint. My appliances are working properly and I am so very appreciative!! He also suggested additional measures that will protect my appliances in the future. Thompson Appliance Repair is now my go-to for any appliance issues I may have in the future. Thanks again!! :) A. Savoy

Steps diagnosed my range's issue (neither the stove nor oven would turn on), ordered a part for me,…read morethen came back months later to install. They got the stovetop to work, but the oven was still dead. Tech said he needed to order another part. As time passed, he said the item was on back-order (for brand new range)... After while, the tech (collins) was no longer at Steps. Owner -Deo - said he believed the appliance was fixed, no further info. I said - What about my oven??? He said call Unique. Unique said Steps reported the range to be working. No FOLLOW-THROUGH, TOTALLY INCOMPETENT and UNCARING.

I was given a list of service repair companies that could service my beverage refrigerator. The…read morefirst place I called, even though 8 miles away, said they didn't provide service in Virginia. So, I called Steps, virtually the same 8 miles away, kindly set up my appointment for the very next day. Then Collin came to the house, and he was amazing. Kind, thorough, and was super gentle when he broke the news that I needed a new fridge. From the first call to the service it was nothing but a wonderful experience. I highly recommend Steps.

Very honest and hardworking. Arrived the same Day!…read moreI totally recommend him for your repairs.

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.

They were extremely responsive and helpful in resolving my broken washing machine. Very dedicated…read moreand professional business. Stood behind their work and came out to complete the job after the initial repair didn't resolve my entire problem. Their price was fair and reasonable. Would highly recommend them to anyone I know.

Ahmad showed up and his knowledge shined! He was prompt,…read moreanswered all of my questions, and was very thorough of his findings and quite sure of the best resolve. He is the guy and I am glad that I found a great tech via Yelp!

These good folks sold me a fabulous pet pro washing machine. It holds about double what our old one…read moredid, has been completely refurbished and works wonderfully. They get to know what your needs are and make appropriate recommendations based on those. We are so happy with their service and the quality of their appliances. Olympus appliances offers fabulous value and excellent price.

Honest and realizable. Used them before. Will again. Hard to schedule though, they stay busyread more

Fast response and great service. Very nice and respectful service. I had an issue with my…read morewhirlpool diet dryer and they replaced the control board very quickly.

We called to request service for our refrigerator that was having issues…read more Tech came the next day on a weekend ,and was super professional and efficient. A pleasure to work with! Appreciated clear and efficient communication as well as transparency. An amazing contact to have for home owners.

DON'T TRUST A COMPANY THAT CAN'T KEEP ITS WORD. Was scheduled for an "early morning" (between…read more8-12) for approximately a week. Several days before the appointment they called to say the "service" would have to be rescheduled because "something came up" After some discussion, an appointment was scheduled for one day later in the "early morning". The evening before the appointment, at 6:15pm, they called to "remind" me about the appointment and said the Technician would be at my residence between 1:00pm-5:00pm. When I reminded the lady that THEY cancelled the first appointment and THEY agreed to the next day "early morning" appointment, her response was "well, he can't be there until 1:00pm-5:00pm". There was a medical reason I needed an early morning appointment, but apparently with Mr. Appliance it's all about what THEY want to do (even if you're paying).

I was looking for a good appliance repair company because one of my rentals washer was making a lot…read moreof noise... I emaiked 3 companies from yelp..all responded...but this company was johnny-on-the-spot and came the same day within 2 hours.... at the end of the day we both concluded that a new washer was needed instead of them trying to fix it because the cost savings will be in a new washer. At the same time it was the fact that they didn't give me a lot of hassle and they weren't trying to waste my time or money either.