This company picked up when I called and sent somebody to my home relatively soon after our call…read more This was already A+ behavior in my book. The technician who was sent to my home, Muhammad, was just excellent. It turns out that my dryer was too far gone for repair, but Muhammad took the time to carefully examine the whole thing to figure out what could be done. He was meticulous and extremely committed to helping me and his ultimate advice -- that I would end up spending more money repairing the dryer than I would buying a new one -- was super helpful. Having had this positive experience, I am looking forward to calling Superior Appliance Services whenever I need help with my appliances!

If I could give zero stars, I would they have come to fix our fridge four times and every time…read morewithin the time frame of their "warranty" time is up the same crap they "fixed" breaks. the last guy told me to take a blow dryer to my freezer fan to see if it will help DO not go to them ever THEY ARE A SHAM! my fridge has been off all night and this morning I called no pick up. Leave a message. No answer no call back. It is 2 PM. I have yet to hear back from anybody. The way food prices are going and the way they just want to take money out of my pocket for them to keep coming out here to fix a motor. Leave me another motor. I'll do it myself y'all Should be ashamed

I called S & E to fix my ice maker on my Magtag. Sami came out and was very knowledgable &…read moreprofessional. He quickly diagnosised the problen after another company had been out & told me everything was fine & just put lubercant on the gasket & charged me. Luckily I found Sami with S & E. He not only fixed the problem but throughly checked my frig. I would definately call Sami again. He is honest & knows his craft. Thanks, Sami, Annette S. Gaithersburg

SCAM. Sent people with no uniforms, unmarked vehicle, no tools, did not provide estimate before…read morerequesting payment and were physically intimidating (blocked the driveway so no way out). Did not even provide an invoice of services performed. They have at least 4 websites, phone numbers to the company change depending on what browser and IP address is used to access the site but person answering the phone is the same. They have no professional licenses in Maryland (use DLLR license look up), but they have a business license under Sam Khalladi in Burke, VA. When I called to ask for their license number the guy said they have two technicians who are out of the country for a month so won't be able to provide services. This is his other yelp site. Weird. Says business is closed but the website link is still active and so are the phone numbers. AVOID. https://yelp.to/FuVA7aHGoS

I would give zero stars if I could. For those of you who are considering using this business for…read moreappliance repair, please read my review before you do so. Rusticane Appliance was recommended to me by a friend, and I've always found recommendations from people you know to usually be favorable. In hindsight, I wish I had done my own due diligence. On May 17, 2022, I reached out to Rusticane (I believe Cane is the owner of this business) via text message, asking if he did microwave repair, which he confirmed that he did. He said he would be able to come out the following day, on May 18, for an initial diagnostic (he charges $79). But the day of the scheduled diagnostic and potential repair, he canceled last minute, stating that he could not make it out to College Park from Baltimore without running into traffic. Fine. We rescheduled for the next day, May 19. On May 19, he sends me a text message stating that he had done the diagnostic and repair. Please keep in mind that he never reached out to me to ask me if I wanted to have my microwave repaired by him. Cane just went ahead and did it, claiming that he had to uninstall the microwave and reset the main control board and reinstall. He said that he would be charging me $149 (labor/diagnostic/trip charge). Again, Cane had never mentioned anything about a trip charge, just a diagnostic charge. If it's something that's always included with the diagnostic fee, as he claims, why not just be transparent and say that? Cane acknowledged that he should've reached out before he completed the repairs and told me that it was up to me if I wanted to just give him the diagnostic fee, the $79, or the total, $149. Personally, I hate when service providers do this. You know you messed up but are putting the onus on the customer. Because he did the work (or so I thought), I paid him the $149 via Zelle (more on this later). It was only fair to pay for services rendered. On June 14, my tenants (this is a rental property, FYI) told me that the microwave was still experiencing problems and only worked intermittently. I reached out to Cane again on June 15 and informed him that the microwave was still experiencing problems. Cane said he would be able to come out on June 21. But on that very day, as I was texting him to confirm he was still coming, he sent a text, canceling again because he was sick. Fine. We rescheduled for Friday, June 24. At 11:08 AM that day, Cane sent me a text saying that he was on route from Bowie to College Park. This is the very last text message he ever sent me (look at the update below). I texted him that same day at 11:11 AM to let him know the tenants were home, at 5:30 PM to ask for an update, and on Sunday, June 26 at 11:21 AM, asking him to let me know if he couldn't do the repair he should tell me so I can find someone else. What's worse, I had to reach out to my tenants and ask if Cane came by. They told me he did, it was a quick visit where he asked them what the problem was, and then told my tenants that he would reach out back to me to get confirmation that he could proceed with the work. Once again, Cane put the onus on me (and to a certain extent, making it seem like I'm holding up the repair with my tenants and not him). It's Monday, June 27 just after 11 AM (over a month since I first reached out to Cane) and I still haven't heard from him. I'm in the process of looking for someone else. I can only assume he didn't know how to repair the microwave or didn't want to and instead of informing me, he just went silent. I spent $149 that I can't get back for B.S. service and the microwave still does not work. For those still reading this, DO NOT USE ZELLE to pay Cane your money. Zelle rarely provides refunds and once the money is gone, it's gone. DO NOT USE ZELLE with him, even if he insists. I could never in good conscience recommend this person and his business to anyone else. Please do not use him. I don't want what happened to me to happen to someone else. UPDATE: FYI, Cane reached out to me just as I was about to post this review. Based on the subsequent conversation with him and a separate conversation with my tenants (which you can see for yourself), my review will stay at one (wishing it could be a zero). Just in case, I waited all day for him to respond to my last message and he didn't. He is a liar, he took my money, and instead of admitting he didn't know what the heck to do, he keeps trying to direct me to find someone else instead of offering me my money back or some other mutually acceptable alternative. I hope anyone reading this NEVER considers using him. I will be reporting his business to the Better Business Bureau or any other review platform I can find. Edited for grammatical issues.

Cane always provides exceptional service. I highly recommend this business. The thing I love the…read moremost is that they let you know if your appliance is beyond being serviced and needs replacing. Other companies will probably take your money knowing your appliance is unsalvageable, not this one.

The technician "diagnosed" a broken pump. He quoted $450.00 to replace the pump and to reinstall…read morethe dishwasher. I paid half his quote up front.6 He returned with the new pump. He disassembled and discounted the machine. He then discovered a further problem and Increased the repair cost by $500.00. He refused to provide a written estimate of parts and launched a confusing explanation where he constantly changed numbers. He would not provide the part numbers he required and he used part names that I could not find on the Bosch website. He left the dishwasher disassembled and disconnected from the kitchen sink drain. When I was finally able to identify the parts to which he referred, I found their costs about half what he stated. I am unable to use the sink and the disposal as the water drains onto the floor.

Quick service, same day. Had issues with gas oven lighting. Technician quickly identified the…read moreproblem. Explained what was wrong, had the parts, quickly and competently replaced them. Kept his work area clean and was very aware of his surroundings. Good pricing! Highly Recommend this company.

Second time we've called General Appliance Repair and both have been great experiences. First they…read morediagnosed and fixed our washing machine and we haven't had any repeated issues. Today we were able to get our gas oven fixed. If you have an appliance break, give General Appliancr a call

Thank you so much for responding so fast and coming out the same day! This is a rental property…read morethat I manage, and the dryer had water in the front panel! My tenant was understandably alarmed about possible electrocution. General Appliance came out the same day and fixed the dryer and charged an affordable price. I am very grateful.

Top Notch Repair Service…read more Called upon AGB to install my new GE Dishwasher. Andi arrived promptly and completed the installation perfectly. All this after Home Deport refused to install. Everything works perfectly and looks great. Andi is very knowledgable and professional, rates are quite reasonable. For any appliance repairs, call with confidence. Highly recommend!

I needed to get my refrigerator repaired and couldn't get a reputable company assigned by my crappy…read morehome warranty company (Choice). I had to pay out of pocket to get my own repair company. I contacted AGB after searching online and got a response and appointment immediately. Chad H. promptly texted me when he was on his way. I showed him where the issue was and he went right to it. He opened up the freezer and showed me the problem. The refrigerator could not be fixed. I had waited weeks to hear that from a service provider that Did Not provide service. Chad H. was professional, knowledgeable, and courteous with me. He explained what I was looking at and why the fridge couldn't be repaired. I appreciate and would highly recommend AGB Appliance to my friends and neighbors.

Great communication from Daniel! Quick to find the problem on our Viking range and was able to fix…read moreit as soon as possible! Provided a warranty with the job as well. Would definitely call them again! Great Value!

Mike was extraordinary in his service to replace a faulty fridge control board he explained the…read moreissue and made everything look so easy

Sent out a Yelp Project , Ahmad reach out timely and worked over text to identify the dryer issue I…read morewas able to pull from diagnostic code. He was able to schedule, get parts and the dryer repaired in one stop before the weekend having family in town and was huge win for us. Definitely recommend for your appliance repair.

They were extremely responsive and helpful in resolving my broken washing machine. Very dedicated…read moreand professional business. Stood behind their work and came out to complete the job after the initial repair didn't resolve my entire problem. Their price was fair and reasonable. Would highly recommend them to anyone I know.