No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Responsive and great work to fix my AC! Technician did a wonderful job, was professional, kind, and…read morehelpful. I recommend without hesitation

The true quality of a company is revealed when something goes wrong. And in this case it did and…read morethe results were bad. I hired the company to repair my washer. Diagnosis visit was great. Not so good after that. First repair appointment was cancelled during my scheduled appointment window because the part wasn't in yet. Second repair appointment, Mohamed showed up for the repair only to realize he had picked up the wrong part. The worst part was how he handled it. He said he had to drive back to Alexandria to get the right part. I had another contractor appointment at another property and told him my schedule was very challenging. He immediately became angry and literally started yelling at me. Said he was very busy too and this was messing up his whole schedule, exclaiming that it wasn't his fault. I was hoping to discuss our schedules to figure something out but he was losing it. I was trying to figure out what to do and he was yelling, "decide! decide!". Overwhelmed, I decided I would tell him go get it and come back and I'd try to figure out a solution in the meantime. After he left, I messaged the company and asked that they send another tech. They didn't have another tech. They refused to answer the phone and were not apologetic. Fortunately I was able to get my husband to come home from work and be there. At this point I was very upset and didn't ever want to see that man again. When Mohamed returned he fixed the dryer and apologized to my husband, but not to me, even though he was still texting me. Said he was really stressed. A little over a month later the part failed. It made me sick that we had to go back to the same company. They again said they didn't have another tech so again I had my husband be there for the appointment. I realized that likely there is only one Mohamed and the owner and tech are the same person. In spite of everything that had happened - the canceled appointment during the appointment time, showing up with the wrong part and yelling at me for it - he charged us $79 trip charge to replace the failed part. Said his labor warranty was 30 days. Here he had an opportunity to do something to compensate for his previous behavior and last minute cancellations, but he chose not to. I will never use this company again and do not recommend at all. So many good reviews but when things go wrong, beware.

Lee's the best technician I've ever dealt with. He diagnosed my dishwasher issue quickly and…read moreexplained the repair process clearly. Lee is honest because he could have sold me a new pump, and I wouldn't have known the difference. Not only that, he was courteous, knowledgeable, and even showed me how to prevent future issues. The pricing was fair and transparent, with no hidden fees. I especially appreciated that he followed up to ensure everything was still working perfectly.

GE Dishwasher repaired reasonably and without excessive waiting time. Very knowledgeable…read moretechnician. Would recommend to anyone.

Honest people. Highly recommend. Gave us excellent advice on repairing vs replacing, Yep spending…read more$500 to fix a 12 year old fridge was a bad idea,

Very responsive and affordable priced. Most of the appliance repair companies either never call me…read moreback or never show up. I'm so glad that we found John to replace our washing machine pump!

Quick and responsive and friendly and really appreciated that. Resulted in a quick hire. They came…read moreas soon as the part arrived and were great to work with. Next appliance issue, this is who I call

Fridge freezer packed up over the weekend. Vega was able to get a tech out to us Monday in the late…read moreafternoon. Unfortunately, repairs would be extensive but tech gave some advice on replacement options. Will definitely call them first in future!

Chris is just awesome. He has been repairing my appliances - first in Crofton, now in Annapolis -…read morefor years, and has definitely saved me thousands of dollars. He has fixed 2 washers, 1 dryer, one dishwasher, one microwave, 2 ovens (one that another repair service (Via) could not fix!). He also gives a reasonable time window for appointments. Very reasonable prices. Excellent communication. Did I mention that he's awesome?

I called this company because my refrigerator/freezer is not getting cold enough…read more I did a Google search and found this company and read all these amazing reviews and felt comfortable reaching out. Chris was very knowledgeable and professional. He had a good idea of what the issue might have been based on my description when I called him. So, when he came out, he was ready to go. Unfortunately, my refrigerator has a closed system and he was not able to make the necessary repair. He informed me that I would have to call the company and have a specialized tech come out. While I was disappointed that he could not help me with this particular repair, I was so pleased with his professionalism, knowledge, and friendly personality, I will absolutely be calling him for a repair necessary on an appliance in my rental property and for all repairs, I might need in the future! Chris is fantastic and it's my pleasure to support this locally owned small business.

Steps diagnosed my range's issue (neither the stove nor oven would turn on), ordered a part for me,…read morethen came back months later to install. They got the stovetop to work, but the oven was still dead. Tech said he needed to order another part. As time passed, he said the item was on back-order (for brand new range)... After while, the tech (collins) was no longer at Steps. Owner -Deo - said he believed the appliance was fixed, no further info. I said - What about my oven??? He said call Unique. Unique said Steps reported the range to be working. No FOLLOW-THROUGH, TOTALLY INCOMPETENT and UNCARING.

I was given a list of service repair companies that could service my beverage refrigerator. The…read morefirst place I called, even though 8 miles away, said they didn't provide service in Virginia. So, I called Steps, virtually the same 8 miles away, kindly set up my appointment for the very next day. Then Collin came to the house, and he was amazing. Kind, thorough, and was super gentle when he broke the news that I needed a new fridge. From the first call to the service it was nothing but a wonderful experience. I highly recommend Steps.

I wish I could write a positive review of this business as I have had a positive experience in the…read morepast . But sadly, according to the person running the desk, management is changing . When I dropped The mower off for minor repairs , I was told the $50 diagnostic fee required at drop off would be deducted from the total cost of repair if it exceeded that amount; in addition , I asked to be called if the cost of repairs was greater than $100. I never received the call, however, and when I picked up the mower, I was told that the $50 Diagnostic fee would not be deducted . I was charged over $100 for changing a wheel and replacing the blade. No diagnosis was needed. I Told them exactly what I wanted done! I was Ripped off!

Do not do business with this Company again. In May Kevin Gaines the new owner came to pick 2…read morelawnmowers from me. The name of his company is KG small engine repair. One Husqvarna which shuts off when mowing, he operated it in my presence and same thing happened. The other is a Craftsman. I told him the craftsman was leaking gas. He took both and he brought back the Husqvarna after two weeks or so. When he brought it and I started it the same noise I was hearing was noticed. I told him something is still wrong he said he fixed it and I said okay. The following day I was unable to use it and he came back 4 days to pick it up. I asked him about the craftsman and told him not to fix it again since he told he could get it to start and stopped the leaks and for him to return it when He returned the Husqvarna as well. After about a month he brought back the Husqvarna and not the craftsman and I have been asking him to bring back the craftsman because even the Husqvarna that he brought back was useless and I can't use it. He refused and has been holding my machine hostage. I have called and texted him several times to no avail. He told me that I have to pay for diagnostic fee. I told him I would not pay such because I told him the problem before he picks up and with the unsatisfactory of the Husqvarna I asked him earlier on to returned it because he told me that he has not worked on. Please do not do business with him. It's a shame that this happened to me. Customer service is the heart of any business and to want to deceive people because you want to pay your bills is bad because that's all he tells me that he has to pay his bills but I have paid him for the Husqvarna that's not even working and he wants me to pay him for something that I knew the diagnosis and I told him and since his work was not satisfactory earlier on, I asked him to plead dropped off the other one and not fix it.