Went in today to look for a good bottle of whisky.. Kari the manager helped me .. great service !! He really made sure I got what I wanted.. thank you for good "old fashioned" service:-)! read more

My partner and I (both POC) were followed by 3 employees within the first five minutes we stepped in there, people breathing down our necks made us so uncomfortable. I would give this place 0 starts if I could I do not recommend!! read more

I absurdly love shopping at total wine & more! They have such a great selection of pretty much anything your palette desired! Lol. I usually go for the wine & whiskey and they almost always have what I'm looking for. Their prices are much better than most places. And this is why I keep coming back! Not only do they have liquor they also offer cigars, which they also have a nice collection. All in all a great experience at total wines and more! I will definitely be visiting this establishment again and again! read more

Total Wine & More - Outside - Beer, Wine & Spirits Near Me - Brea, California

First time visiting, there is a HUGE selection of various item to choose from - luckily they are very well organized with helpful signage to make things easier. All the staff I interacted with were friendly and really helpful. I was helped quickly, give information on various wines, including characteristics and how they would differ on the palate. Since I went to purchase a gift the help was really appreciated. I would recommend this location to anyone interested in purchasing wine for any reason. I'll have to check out what other items they offer.... maybe they have Poitín for St Paddy's Day? read more

I wish I could rate this place 5 stars due to the amazing alcohol selection they have, but the service my friends and I experienced was atrocious!!! The employee that checked us out had no name tag on but he was a gentleman with long brown matted hair. He did not greet us but rather said "to make this quicker you need to all take out your ID's in a rude tone". We then tried to use our coupon through our app and we were having trouble pulling it up and instead of helping us he just rolled his eyes. Maybe he was just having a bad day but I have never experienced poor service like this at total wine before. I'm hoping he has a better day tomorrow read more

We loved this place so much! They had so many options it was almost overwhelming (in a good way) Luckily we met Megan. She was so helpful and knowledgeable, it was almost poetic how she spoke about the different wines! We picked up a couple bottles and we cannot wait to try them. Thank you for the amazing time! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Brea, California

This store has a great selection of all types of liquors and beers. If you need any specialty items be sure to stop in. I was able to find green chartreuse on several occasions. Most of you know how rare that is. The staff is always very helpful and knowledgeable. read more

Total Wine & More - Green Chartreuse - Beer, Wine & Spirits Near Me - Brea, California

Suberb selection of wine. I planned my wife's 41st birthday and got champagne and 3 other bottles of high quality white wine for our seafood dinner with friends. They had a really good selection of German reisling, and French white wines. They have a great selection of pretty much everything. Staff helped me pick the champagne which was of very good quality brut. Much better than BevMo for the discerning wine drinker. read more

Total Wine & More - Amazing white wines. - Beer, Wine & Spirits Near Me - Brea, California

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This place is a joke. My SIL (who is in her 50s) brought her 16 year old son to buy "non alcoholic" Cream Soda (as this is the only place that sells this brand) but were not allowed to make the purchase unless they BOTH present an ID. I didn't know you need to be 21+ to buy cream soda. Also, the store policy clearly states a minor cannot enter the store UNLESS if accompanied by their legal guardian 21+. So what's the issue if the mom brought the minor child inside instead of making him wait in the car if she was willing to present HER ID? (Which she happily obliged for buying soda but they still wouldn't ring her up until my nephew showed his school ID). TBH, I've brought my own children to this location many times and I've always been able to just show my own ID to purchase wine so I'm not what the issue may be with their inconsistency. Not planning to come here again since I'm a single mother and always needs to have my children with me as I am not going to leave them in the car. read more

Roberto was such a great help and helped us choose 2 great drinks for my husband's co worker. Thank you Roberto!!!

I always look for a total wine when I need to grab something quick, or restocking my home bar. The variety they offer is amazing and at prices that cannot be beat. They also deliver!! What is better than that? They are my definite go-to. If you've never been to one, I highly recommend giving them a try, you won't be disappointed. read more

Me and my younger brother both went into the store looking for some beer we eventually found it but when it was time to pay they asked me for my ID but I wasn't the one buying and I had left my wallet at home. I was asked if I had a photo of it which I tried to show one of the managers but he thought one minute of me searching for the photo was too long so he just took the beers and walked away, keep in mind there were other people there, husband and wife dads with children but me and my brother were the only ones who had that policy enforced on us. If your going to enforce that policy don't pick and choose who you do it too read more

Came in today 7/14/24 looking for some red wine & champagne! Was greeted by Robert & his huge smile! He was so helpful & full of wonderful suggestions!! Then at time to check out I noticed he was at the register too! What an amazing, friendly, and hard working fella! Thanks again Robert!! read more

I'm not an alcoholic...or am I lol. I love going here because the prices are so low! I tried going to bevmo before and total wine is totally at a lower cost. I love how they do wine tasting on certain days and we can taste what they have in stock...and get a little buzz at the same time lol. My spot to go for hard liquor and wines for sure! read more

Very disappointed. I came in around 6:30 today to get some vodka for a cocktail, however I had two other people with me. I felt profiled and the people with me did as well. I am a resident of Brea and I come to this total wine quite often and this has not ever happened to me before. The employee's name is Karla. Never have I had anyone in that store ID the people who came along with me, just the person who's paying. Total Wine has lost a loyal customer, I'll be sure to go to somewhere else, even if it means I have to drive a distance. read more

I like the stock at Total Wine & More, and I appreciate how they carry some affordable and premium/pricer options. Plus, their selection is huge! I ordered a delivery through their website, and the order arrived on time for my early Valentine's Day surprise for my boyfriend. read more

Total Wine & More has been a staple in this plaza for the longest time, but I am surprised it took me so long to venture inside. It is mostly due to living a bit further to this store, than to the nearest BevMo or Costco. Their website offers very convenient options of delivery, pickup, and shipping. Their prices are very competitive and I understand why people would shop here rather than BevMo. Upon entering the store, they offer sanitizing wipes for the carts, ready to use disinfectant cleaner, paper towels, and masks (for those who do not have a mask). I have not seen any other store this caring of their customers, and I really appreciate that. The parking for this plaza can get extremely packed, and it reminds me of why I also haven't frequented Total Wine as much. During COVID, it has slowed down in the plaza but one might still have to circle around, or park further away from the store. Thank goodness for shopping carts, and exercise of walking the carts back to the parking lot stalls. Prior to my visit, I had called the store because I was looking for a certain product. They picked up the phone right away and answered any questions that I had. Great customer service! I headed to the store after and purchased the items, after asking a store employee which aisle the products were located. A majority of the check stands were open and checkout was pretty quick. They ask if I wanted boxes for my items, and also if I had a membership card, which I did not. Signing up for a membership was pretty quick. Overall, a good first experience. The second visit, I had to exchange my previously bought products because I had brought the wrong sizes and it was certainly an interesting experience. It was my first time ever having to exchange something at this store, but did not think it would be too different than at other stores. Take your items to Customer Service and wait to be acknowledged, which took a few minutes, even though there were 3 people behind the counter. When I was finally acknowledged, I let them know my predicament and they took the shopping cart of the items I wanted to exchange and also my receipt. I needed a cart, but evidently, one has to go and grab another one. Which I found extremely odd. Wiped down another cart and proceeded into the store. Found my items and returned to Customer Service. After, they scanned my items and then refunded me the difference. Service was very curt and efficient. I was able to "cut" through Customer Service on my way out, as they had the previous customer do as well. Very interesting... While I was shopping, I noticed many store employees helping customers and answering any questions that they had. That is certainly very welcoming and helpful. The product that I purchased was cheaper than at a supermarket and if I need any other items, I will most definitely return again in the future. read more

Total Wine & More - a wine barrel with a variety of wine products - Beer, Wine & Spirits Near Me - Brea, California

After shopping here for years, im not bringing my business here again. My younger adult sister was running errands with me and they singled me and my younger sister out when there are other younger looking adults with even younger kids about our relation when she wasnt buying but left her wallet home. i did not see them question anyone other adult and their younger kids. Felt singled out and thought it was rude as hell. If you have policies about age and id than dont let any kids in. Dont get me wrong, maybe I should not have had my sister who was not over 21 with me or be mean and leave her in the car during a hot day but mind that there were other adults with younger children in the store and i did notice them getting questions. read more

This is the fourth time now, that this has happened... I ordered "Woodford Reserve Double Oaked" Bourbon through DoorDash. Instead, what I got was the lesser quality less expensive Woodford reserve. Since this has happened multiple times now, this is obviously no accident. Seeing now, how a lot of reviews state horrible service, I am not surprised. I tried contacting customer service, but I was told to take it up with DoorDash. The best THEY can do is offer me DoorDash credits, yet I've still payed more for a lesser quality product. This store is a ripoff and judging from the other reviews, they obviously don't care. What a shame. I'll never do business with this store ever again. I would highly recommend you go elsewhere for your alcohol needs... read more

I was ID'd for champagne gummy bears. This place is a joke. Here are the ingredients since they don't seem to know. read more

Total Wine & More - The gummy bears - Beer, Wine & Spirits Near Me - Brea, California

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So many beers on the shelf with no prices or in the wrong location. I would have purchased more, but not knowing the price makes it difficult. Told the clerk and he just said, "I can't control that." Could have told me that he will let the manager know. Terrible customer service. read more

Angel was super helpful on Christmas Eve night (December 24th, 2024) at 7:40 PM. He was patient with me as I chose the proper bourbon and the perfect beers for Christmas Eve and Christmas Day. read more

This should be a Zero star! I visited the store with my cousin (who I am the guarantor of ) she is 20 years old and when I checked out they did not let me because I was with someone under 21. That is fine. I went back home dropped her off and went back to the store, one of the gentlemen said they can't sell to me because I was with someone under 21 earlier and can't buy from them within 24 hours. I asked them if they can show me on their policy state something like "I can't buy from them within 24hours", they said the policy is at the front door, So went to the front door and ask if they can show me where it said that. He said we don't have it on there, go to the website and look up yourself or call customer service. I ask could you please show me where it on the website, he said "I don't know" and he refused to communicate with me. I think at his position, if he told me that i can't purchase, he should have know where it being stated and should have proof of policy as I requested. I did not want to mention who was that, but I hope they can treat customers better! Thanks for being mean, so I can save $50 on a bottle of Cordon Blue from ShopSK instead. By the way, I read the whole policy, there is nothing said I can't buy the same day. https://www.totalwine.com/customer-service/terms-and-conditions#accessibility read more

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Walked in looking for ice wine. Looked around to see if I could find them on my own. With no luck I walked to the front to ask for assistance. At the "help desk", I asked and was waved towards the back "go back and they're to the left". Mind you this is a warehouse of liquor, with wall to wall bottles and 20+ feet high shelves. So a missive wave and "back to the left" is of no help at all. While there probably are regulars that have memory mapped the entire average 40000+ sq/ft of the sales floor, I'm not one of them. It'd be kinda like my mom walking into Home Depot and asking for structural adhesive and being waved off towards lighting. She'd know that wasnt the right area and be like "why did I bother to ask". Here's a tip, you sell liquor, albeit on a voluminous scale. There are liquor stores, supermarkets and big box stores all vying for the same high margin liquor sale. Never mind online. And you're a customer facing brick and mortar. In this shrinking environment, you have exactly one moment/chance to make the sale. You blow that one chance and you'll probably lose that customer for life. I know that, cuz you just lost me. read more

Total Wine & More - Front of the store. - Beer, Wine & Spirits Near Me - Brea, California

Always get great customer service and we always find what we need. This is definitely our go to store for all of our adult beverages and even find great gifts for our friends and family. read more

Their customer service is horrible and they don't even know what they're doing. They wouldn't make a sale to me because i came in the store with my sister who's a minor. If that was their store policy they need to make that aware at the entrance so we don't waste our time. Go to BevMo where their customer service is better and their store policy is displayed at entrance. On top of that, their prices are ridiculous high compared to a BevMo and your local liquor store. Save your time and money! read more

Curbside pick up is super slow. " We will be out shortly" more than 30 minutes wait time... Just go in the store and make the purchase. It's wayyyy faster than curbside pick up. read more

If i can put a zero i would , it was my first time going to this spot and i was really looking forward to it and they had poor customer service ! i had my ID and everything ready to pay and they told me they couldnt sell all because i had my niece with me , there was no sign indicating about everyone having to be 21 for us to shop there . I even went to the entrance doors to see if there was a sign there saying how EVERYONE had to be 21 and there was not. I even saw people with little kids in there shopping and being checked out. I felt so discriminated. The old lady with glasses was also really rude and i will never shop here again. I will forever stick to Bevmo. read more

Local, find everything store! Beats BevMo pricing too! Interesting clientele, though. At least for good ole' Brea read more

Came here to look for Christmas gifts for friends and maybe because they have one cent wine tastings on Thursday/Friday. I could get lost here and have gotten lost here for 2 hours. The staff here are all laid back but helpful and the rows of alcohol have so many different bottles that look like art pieces that it feels a bit like a museum. I move from bottle to bottle reading more about it on the label or in the description on the display then marvel at some of these bottles. It's a great place to find guys and make friends at the almost free beer and wine tastings. One couple brought their own snacks and shared. It's literally like a social club/museum in there. read more

Total Wine & More - My favorite from tonight's tasting! Torial red from Sonoma had a slight sea salt after taste - Beer, Wine & Spirits Near Me - Brea, California

I like alcohol as long as it doesnt burn my throat (Sorry, Scotch! You are out!) I was recently introduced to Mandala Extra Anejo tequila, and I absolutely loved its rich flavor, without the Alcohol aftertaste or smell. I decided to get a bottle (Or Two) for myself. I checked online and there were very few stores that sold Mandala, with this Total Wine being one of them. A quick query on their website even told me which aisle the Mandala was available in. So I headed out to this store located in a large shopping complex in Brea right off the 57 freeway. Parking was plentiful. As soon as I stepped into the store, I was shocked to see how busy the store was and how much variety they had in each liquor type. There were 3 registers open and all 3 of them had patrons waiting in a queue 4-5 long to be rung up. After the initial shock, I walked to the Tequila Aisle and a lady who was their Tequila expert assisted me with the purchase. Come to find out, each aisle had it's own expert that was helping patrons waiting in line to have their questions answered! My head started spinning looking at all the options, the detail to which staff was explaining the taste and origin of the spirits, and at the price tag on some of their featured spirits. There were tasting areas for beer, wine, etc. As I was browsing through the aisles, no fewer than half a dozen employees asked me with a smile on their face, if they could be of assistance! Nice! (+1) The stuff I had purchased was in locked display cabinets. So, staff brought those over to register 1. The Macallan is a gift to someone who appreciates Scotch. I stood in line, paid for the items and left the store a happy camper. I recommend this Total Wine destination for their huge liquor selections, astounding customer service, availability/inventory on rare spirits, and their promotions. read more

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On the bright side they had the limoncello I was looking for, on the down side their customer service is horrible. I called ahead to not only make sure they were open during this lockdown but to see if they carried the brand I wanted. I spoke with a gentleman who initially said no it does not look like it is in stock but they had a different version. Then he proceeded with let me go check it looks like we only have one. He placed me on hold and when he came back to my excitement he said he actually did have the bottle I wanted and that there were three left. So I asked him to put one bottle on hold for me while I drove up to pick it up. He told me it would be waiting at the register. We go in to pick up at register 1 which is also the register next to customer service and since he didn't specify which one it was I assumed. We wait in line and when we finally get to the front the rude cashier lady said you have to get in line at register 6 for pick ups. This was my first time here...(and last) Please explain to me how in the world I would have known that!? There were no signs whatsoever stating that "pick ups" are at register 6 and the gentleman on the line did not specify that to me as well. So here we go to register 6, we wait in a long line, we get to the front and what do you think happens? They told us to go to register 1 where we JUST came from!! At this point I'm pretty irritated and said no I just came from there, she told me to come here. We went to customer service to ask and GUESS WHAT it was at register 1 the entire time. The lazy and rude cashier lady just didn't want to check behind her for the damn bottle. Honestly if this bottle wasn't so difficult to find I would have turned and left. This pickup should have taken 5 minutes or less and instead it took nearly 20 minutes. Moral of the story, don't order anything here over the phone. They are unorganized, don't communicate properly and have overall bad customer service. read more

Basically this is down the street from one of my bosses. Naturally this is my stop. Lots of parking but it does get ultra busy. Selection with sales is what keeps bringing me in. Otherwise if I had it my way I prefer Hi-Times in Costa Mesa. This shop of fine spirits offers a wonderful wide global selection. Fast check- out as my encounters with crew members are pretty easy to talk too. I find it to always offer stellar service. I think this is one of the best in Brea. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Brea, California

I don't really go to total wine and more because I don't really drink that often but when I do, this place is the best to pick up alcohol! It was my coworkers birthday and for some reason, it has been so hard to find Hennessy VSOP privilege! It was been out of stock and prices have skyrocketed for it so I drove a little further to this location to see if I could find it. I didn't see it in stock so I requested some help. I don't know the two individuals that helped me but they searched all the boxes above to find me one!!! They were so friendly and nice and saved me a trip to another store. I'll definitely be coming back for more! read more

If I could give ZERO stars I would like to start off by as I'm walking into the store BRYAN the manager greets me and my little cousin by yelling at us and asking us if we're are over 21. Instantly profiled as I walk in isn't a polite way to greet someone in my opinion .I initially understood from his yelling if I am over 21 wish I am .i proceed to pick up the tequila I wanted .as we get to the register really chill guy the cashier asked for my id and and was ready to charge me that's when "BRYAN" comes and whispers to his employe both that he wants both of our ids my little cousin isn't 21 and proceeds to deny the sale. Waste of time coming here from Anaheim and gas this place doesn't treat outsiders that great read more

Total Wine & More - Bryan - Beer, Wine & Spirits Near Me - Brea, California

I second all the bad reviews. In fact one made by Lesly T was exactly like my experience Outright horrible employees and experience. Angel was horrible and claimed FALSE POLICIES. Save yourself the trip don't come here go to BevMo they've always been great in all aspects their employees WON'T check out your LITTLE sisters or make you feel uncomfortable profiled and unsafe...oooh and if you like a line up of all the employees at the front when you checkout hawk eyeing you and no longer on the floor oh you will love it here. read more

Total Wine & More - The Worst Place on Earth of you love horrible experiences you'll have the time of your life here - Beer, Wine & Spirits Near Me - Brea, California

I am updating my review to advise store manager Kerry giving time to explain my last complaint of assistant manager Brian no accepting my interim id, credit card with photo, and proof of insurance. I admire how strong the team ensures making sales according to procedure. My advise to all customers: make sure you and your group has a PHOTO STATE/ FED ID. As for the company, I suggest making clear statement of this requirement, as some branches do not follow the exact standards due to numerous trainees. read more

Great selection & the staff is always very helpful. If I ever have any questions or need any recommendations they are always very helpful.

First time ever coming here and walking in I was greeted by a nice gentleman. I was surprised to see that there is more variety here than in bevmo. Finding what I was looking for was surprisingly easy. Check out however, was not that great. I was in line and I was assisted by Angel, who was rude and did not wrap my glassware or asked if I prefer to carry it by hand. He was rude and seemed annoyed that he had to work. Definitely come here to shop but just avoid anyone who is rude at their job. read more

Wine buyer is a young Asian girl who is extremely rude to customers and very unhelpful. Unless your buying $400 dollar bottles of wine does not care and will not help. Everything for her seems like a bother and tries to do the bare minimum for every customer. I've had to many issues with the person and now I have decided to stop shopping at brea total wine. read more