They haven't even finished replacing all the glass but I wanted to post. They have been excellent…read morefrom start to finish. Professional, great communication, friendly and cautious. I replaced my sidelights, dormers and three upper windows in the family room. I can't get over the difference. In the front, I went from grids to grid less. It is amazing!!!! I would give them 10 stars if I could and will definitely call them for any other window needs that come up.

We sent a request for a quote & they responded quickly. They offered a date/time & we accepted but…read morethey never showed up.

Don and Team are professional, proactive with their communications and skilled at their profession…read more They clean up the job site when done and are generally, a pleasure to work with. We've had them do three separate jobs at our house and had the same, positive experience each time. I wouldn't hesitate to use them again or recommend to my friends and family. Philip K.

Bought a flip house 2 years ago. The frameless shower door was not installed correctly and starting…read moreto come out of the wall. I called Don and he stopped by to check it out. He could have told me to replace the entire door and do it right - but instead, he applied silicone (a step that was previously skipped) and suggested we watch and wait. If this doesn't do the trick, to call him, and we'll look at a replacement. Since he only had to apply silicone, there was no charge. I WILL DEFINITELY call Don if I need a future glass repair. Friendly, prompt, professional, and not out to do you wrong. Highly recommend! Thank you, Don!

When I decided to replace my windows, I could not find a company that would just sell me the…read morewindows. They all wanted the installation. I contacted Dave Traynor at window connection. He took my measurements and even came out to check all my measuresments. Not knowing windows, I was way off on alot of them. When the order was conplete he had an Installer deliver them and help me store all the windows in my garage. The Installer left me his personnal cell number, and said if you have any problems just give me a call. He guided me through every step of the process. Only had the weedends to work on them. Im sure he was on his personnal time, but always answerd my call and promply returned any text. My windows turned out great. I cannot speak for their installation, but I can assure you the knowledge and passion he displayed for his job they will do a fantastic job. I do not recommend installing them yourself. It is alot of work. Also I can say without a doubt, replaceing your windows is the best improvement you can do to your home. It will make a world of difference in your electric bill as well as the comfort inside your home. I would recommend these guys to anyone looking to replace their Windows. Dave will take very good care of you.

What a great experience. We love our new windows and Dave Traynor and crew. It was a wonderful…read moreexperience and it went without a hitch. The installation looks great and they cleaned up to where you would never know they had been here. I am really impressed that the owner of the company was here both days removing and installing the windows, I love the hands on from the boss. Dave took all the time in the world to explain the differences between the different windows and to make sure we purchased the correct ones for our home. Not only do we have the windows, but we have a new friend. Thanks again, Bill & Gaye Humphrey

The day after Christmas there was an attempted burglary at my home that resulted in a broken…read morewindow. I called out a window replacement company that is owned by someone I know but they only do full window replacements and they do not normally do glass installation. Overnight it occurred to me that rather than do an entire window replacement I could simply have the pane replaced that was broken so I called Lone Star Glass & Aluminum after finding them in a Google search. The woman who answered the phone had a very flat affect and did not seem very friendly, in fact I she came across as annoyed. She told me they couldn't get anyone out until the next Tuesday, as Monday New Years Day, then asked me what size the glass was that needed replacing. I gave her the dimensions and she paused then let me know it would be $180 for that piece of glass to be installed. I told her that it had to be replaced as soon as possible, and if the following Tuesday was the soonest they could come then I guess that would have to work. Later that same afternoon, the earlier mentioned full window replacement guy came by to give me a quote to fully replace the entire window grouping, and he also said he could likely send someone by earlier to replace the glass if I went and bought the pane, the plastic trim, and had everything ready for their person. Since the temperatures were going to be below freezing for the following few days I said yes please come and install it, and went to buy the glass, which cost me about $60. As rotten luck would have it, they weren't able to come fix it after I bought the glass, so I just held on to it until Tuesday when Lone Star had said they could come out. On Tuesday morning (the first day they were open since I bought the glass) I phoned Lone Star and spoke to the same woman with whom I had originally scheduled my appointment. I told her I had a friend who had offered to install the glass if I purchased it but that it didn't pan out and asked if they would have any issue with installing the glass that I had purchased. She said that she thought that would be fine and took down my phone number. When the workman from Lone Star came to install the glass he was very pleasant, and he got right to work. In less than 20 minutes he had the broken glass out, the new glass in, and the work looked good. He told me he'd come back in a couple of days to scrape off the residual putty after it dried. No problem up to here, but then he gives me the bill...$180. To say I was surprised there was no discount for me supplying the glass and plastic bead would be the understatement of the century. I was not expecting a lot, but figured that $50 off wouldn't be unreasonable since Lone Star saved time on labor (they didn't have to measure and cut the glass on-site), and they had zero material costs except for some glass putty. I asked him about it and he told me that the glass only cost about $10 when they install it - I'm thinking "So give me $10 bucks off" but I didn't say anything to him; I decided instead to call the office after he leaves. When I called, I again get the same woman I spoke to the previous two times I called in. I told her that I was unhappy that there was no discount for providing materials and she offers several items: 1.) She says she thought they were doing me a favor by using my materials, says most companies won't do that. 2.) Says that the amount of glass they used was worth about $5. (I have no way of knowing who's telling the truth about that but I've now been told $10, then $5 for the cost of the glass installed). 3.) Says they can't send a workman and a truck out for less than their minimum charge 4.) Abruptly asks me how I want to pay for the service, which I thought was exceptionally rude of her when I'm presenting a complaint. I told her I had already given the workman a check. For kicks, let's say that the monthly expense to operate the work truck the man was driving is $700, and let's assume he makes $30/hr including benefits. Let's further assume he does 8 glass installations per day which are only at the minimum charge of $180. Assuming 20 work days per month, the truck costs $35/day to operate which means that if he had spent a full hour at my house the cost would have been $65 in hard costs to the business to have him here. He was here for about 30 minutes but let's disregard that use round numbers: 180-65=$115 profit. So service call profit is around $105 per call after labor, or $16,000/mo. They aren't exactly losing money as the woman would have you believe in her third point above. I am appreciative that they installed my glass because it would have been a waste for them to not have used it, but I think it's unfair to expect me to pay the same amount when I actually saved them money by getting their guy to his next job faster. Bottom line: Great installer and workmanship, terrible customer service.

I needed glass and a window replaced- they sent someone out on a Saturday for a quote. Not only did…read morehe quote me, but he was able to replace the window immediately. Everyone I spoke with was polite and eager to help. I highly recommend this company and will definitely use them in the future!

They did a great job replacing two windows in my dining room. The new ones matched the old ones…read moreperfectly. Very clean installation with minimal mess if any. I highly recommend.

Easily scheduled review online. Rep was prompt and courteous. Received a proposal within 24 hours…read more Efficient from the start.

Southwest Door & Window installed new Milgard windows in our house several years ago. When we…read morestarted having some issues and reached out for their support, no one replied. Just recently again I reached out for information and service, received an automated reply with a promise to return my message ... but NOTHING. Maybe Southwest Door & Window is no longer in business. They are certainly not running things like they want to stay in business. Reading other reviews shows this to be a recurring complaint. Avoid this business!

Last October Southwest Door and Window installed two patio doors at our home. On November 10 I…read morenotified them that the lock did not function. The panels on the doors began to separate soon after. After numerous phone calls and emails a couple of repair attempts were made. A promise to correct the problems was made except now phone calls and emails to Brandon are all unreturned. I do not recommend using this company.

If you call you get an AI receptionist. It won't allow you to speak with a live person. I've left…read moretwo messages and never get a call back.

Greg with Sol Solutions was recommended to work on our windows by the window manufacturer, Don…read moreYoung Windows. He came out and did a good job of replacing a broken pane and servicing the other windows. We were in the market for a new roof as well, and Greg told us he did roofs too. He provided us a quote which was the lowest of the quotes we had solicited. Greg and his crew came out and in one day had replaced the entire roof, installed 6 turbines, and a metal drip edge on the house. They got everything cleaned up and we didn't find a single nail left in the yard. The roof looks great! The next day after the roof, my wife sees water running out of the bathroom ceiling and assumes it is due to the new roof. Greg comes out to the house immediately, and we discover that it is a broken condensate line on the air handler in the attic, and has nothing to do with Greg's work, as they were not in the attic. Greg was really cool about the false alarm and didn't charge us anything for the emergency visit. Greg is a great guy who does good work for a good price. I would recommend him to friends and family.

Price: expensive. Technician: professional, efficient, but…read morecareless on protecting landscape near window. Business practice: ACME provided misleading information, and not take responsibility for it. The Production Control Manager, Kristen, texted and emailed me saying that the replacing glass, type 5527, is "closer match" to my old glass. It turns out that ACME installed the glass with yellow tint. It is not even close to my old clear glass. Kristen tried to give non-sense explanations such as reflection of blue sky, reflection of the brown brick. Below is the photo of my window with the new glass installed by ACME on the top portion. The bottom portion has the original clear glass. It's clearly that new glass is not any close to the orig glass. ACME did not tell me the new glass is this yellowish.

I selected this company based upon the reviews. The customer service was quick and responsive. They…read morewere able to solve my window problem (gap in the window allowing a lot of cold air to come in). Once they solved the problem, they checked the rest of the window and advise me on the issue and what to look out for if I have this problem in the future. Technician was professional.