I was awful to Anna Karen. AWFUL. I was livid, insulting, and may have even been visibly shaking…read morewith rage, on an unused box kit return. She handled me like a boss - quiet, polite, calm. The kit I was returning "unused" had actually, unbeknownst to me, had a box removed from it, by someone who has now lost my friendship over this incident. I had been unable to completely open the outer packaging, because I have cartilage issues that substantially impair my upper body strength. But I wasn't the one moving, it was this former friend. I had left the kit with FF who, turned out, had squeezed her arm into the partially opened box, and had slipped one box out! FF then let me pick the kit back up the following week without telling me she'd done this!!!! I took the kit in, none the wiser until after Anna Karen fully opened it and counted the boxes inside. I stood there, wearing a (priceless?) deer-in-the-headlights look, stunned, like the idiot I was. I apologized on the spot, told her, "I was a b*tch, I am so sorry", took the kit, and left for the missing box. The missing box was not in a returnable condition, due to dogs. Fortunately, the kit packaging had not been damaged. I purchased a replacement box at another location near FF's place to replace it, and returned the kit with Anna. (I didn't have to go back to Anna's specific location for the refund, but I felt like she had earned seeing me, taken down the dozen pegs or so, over this.) Thank you for your patience and kindness, Anna Karen. I deserved neither.

If you get a place here and you're loyal and never late with your payments make sure you bring lube…read morebecause you will get screwed!! I've been there for almost a year and my rent has already increased 2 x and more than double!!! do yourself a favor and stay far from these guys

Very bad 1st experience. Better options available. DM (Bo) didn't have the courtesy to call me…read morepersonally to refuse my business but rather have his store rep tell me. Ended up at a better location that wanted my business. Go see Secure it self storage

I moved and needed a storage unit for a few months to help filter all the stuff into the house…read more Daffodil is only a few blocks from my house so it seemed like the best option and I'm really happy with the whole experience. Signing up was super easy and entirely online, rates were reasonable (I think...I've never had a storage unit before). Access is entirely through an app on your phone. For a while my app was buggy and I had trouble getting into the unit, but then I discovered it was my phone's VPN, so once I learned to deactivate that access was no longer an issue. The place is clean, heated and well lit. There are always plenty of carts and every time I've had to talk with staff they were very friendly and helpful.

NOT SECURE! Security cameras do not work, half of the lighting in the RV/boat storage area doesn't…read morework, they have a long history of break-ins and theft, and they do not tell you any of this when you talk to them about renting. They promise secure storage with cameras. Not true. Thousands of dollars of our property was stolen, our camper was damaged, and they knew all along this could happen but did nothing to protect our property.

The staff is really cool and the place is always clean and secure. And they are a little cheaper…read morethan most places

I recently did business with West Coast Self Storage and their customer service was fantastic,…read morebeautiful facility as-well. The owners must really care about their image, they had construction going on doing necessary repairs rather than letting things fall apart like you usually see. I spoke with Jocelyn the store manager and she was an absolute delight to work with. I highly recommend them, I will do business here again in the future.

They waited a couple months till all my stuff (mostly heavy) was neatly packed away then they…read moredoubled my monthly cost. Are all these places like this because this was barley affordable for me as it was and now this. I am now afraid to move to another more affordable place and have them do the same thing to me again. Took over 3 weeks to move my stuff in this place to begin with and it wasn't easy by myself.

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.

I'm upgrading this to a 3-star review because the company did respond to a voice mail that I left…read morefor them, and (although it took a couple of weeks, which in fairness the woman I spoke to about the issue told me would be the case) for now at least the blue light is off and thus no longer flashing into my window. ** I really wish Extra Space Storage would stop flashing its blinking blue security light DIRECTLY into my window (it looks like the light from a police vehicle, only about 10 times more obnoxious). Not only does it prevent me from getting sleep thanks to the "laser light show" on my closet doors (which basically function as a movie screen in this situation), it also suggests they've had trouble with break-ins. Thus, the next time I need to store my belongings I'll be looking elsewhere, despite living in such close proximity to this place. Even if I'm wrong about the crime and you just really want thieves to stay away -- please be more considerate of the residences in your vicinity, Extra Space Storage, and find a different way to deter the bad guys. Would you want flashing lights blinking on and off in your home all night long, interfering with YOUR sleep?

Hey, i've got to tell you,Leslie is absolutely the best storage facility manager I've ever had the…read morepleasure to work with. Not only is she incredibly efficient at her job, she is just super,SUPER cool!! And if she can, she will do what ever she can to get things done! Never met a storage facility manager, or even an employee so cool.I'm afraid if she goes, well then...SO DO. LOL!!