The customer service was stellar and consistent no matter with whom we interacted. They gave us a…read morefree 2pm checkout (instead of 11am). The room had amazing blackout curtains and a shade screen to help protect from the sun's heat. The AC worked super well and ran all night (it is very loud but provides great white noise for those who enjoy that). The beds were comfortable and had soft down pillows on them. A couple wall plugs in our room didn't work, but there were ample plugs around the room. The shower pressure was a little weak. Logging into WiFi was a bit challenging, but they provided us with a promotional code after we tried the traditional login process a few times without success. It was really easy to get ahold of the front desk quickly by dialing zero from the room phone.

i would say five stars, but there were some issues…read more a/c consistently loses power in around 5 a.m and stays out for hours. front desk claims someone must enter the room, and it's not a circuit breaker. it happens every morning. she seemed to be kind of nasty about it, too, because i told her every time it fixed, no one actually entered. she seemed to say that she didn't pass the information on, because i said we weren't ready for someone to enter the room when one of us is still sleeping in an unpresentable state of dress. it had us wondering if they are turning it off. if not, the consistency of the issue had us wondering if it is a fire safety issue. this review is from the eighth floor. there was a very nice and helpful front desk associate. i'm terrible with looking at name-tags, since many people flip them around nowadays. that wasn't happening here. i think she had long hair. friendly yet professional smile and demeanor. thanks, everyone. it was generally good. the surrounding area seemed easygoing, too.

So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

Horrible service, I stayed here for one night for some night work I was scheduled for, I spoke to…read morethe front desk and ask if I could pay for late check out , he told me no and assured me that I could stay till 1pm . I thought that was perfect I need some extra hours in the room due to my crazy schedule. I was woken up 3 times at 11:00 then at 11:45 then again at 12:00 they knocked 3 times if you don't answer then they come in . House keeping had no respect to waiting for my to check out . They kept checking to see if I was there still . I got so frustrated after barely getting sleep I left . I told the front desk and all they said was we are sorry . I won't ever come back here again

$20 deposit required at check in! Additionally there is a $15 parking fee as well! Rooms are NOT…read morethoroughly cleaned as evidenced by the stains in the refrigerator! Also the hotel advertises free breakfast but the booking site requires you to pay $37 for it! The front desk assigned me the wrong room at check in even though I had booked for a studio king! Aside from the above mentioned issues I was pleased with the wide range of amenities here which include: an outdoor basketball court, swimming pool, fitness center, business center, conference room, guest laundry, snack pantry, complimentary WiFi, 24/7 staffed front desk, outdoor patio with fire pit as well as barbecue grills! Inside the rooms you get flat screen TV with internet TV to stream YouTube, a sofa bed, ironing amenities, full length mirror, full kitchenette with electric cook top, microwave, refrigerator, coffee maker, cooking utensils, toaster, dining table with two chairs, hair dryer, wall mounted shampoo and body wash!

My wife and our two small dogs stayed at this Residence Inn when I was in town on business. I…read morewanted to preface this that I've stayed at many Townplace Suites/Springhill Suites/Residence Inn's and am used to the extended-stay properties, and I mention that because I don't expect the type of service and amenities as a fancier property. The services at this Residence Inn got the job done. - The units are in outdoor townhouse style units as opposed to in one big building. - The room was clean, nothing broken. I used the stove and kitchen supplies to cook to keep my food costs lower. - I didn't opt in for housekeeping but I could always get supplies (e.g. toilet paper) with a call to the front desk. - I brought my small dogs and they have a grass area dogwalk-type path in the back of the units which was convienient. I like the dog-friendliness of these extended stay hotels. - Their complementary breakfast with some hot items, yogurt, granola, cereal, toast/pastries wasn't out of this world but got the job done. This place is right in the heart of Downtown Arcadia and there are plenty of food and drink options within walking distance (like Lan Noodles). The location in Arcadia is easy to get around in the San Gabriel Valley as wel as access the major freeways. The main thing I wanted to mention is on my stay, we forgot an item in our room, a handheld theragun massage tool. I realized it after we already got back to the Bay Area and called the hotel, the GM Izzy said she's check, and 30 minutes later I got a call back that they found it. Izzy put me in touch with her Assistant Manager Mary Jean and said if we paid for a UPS Shipping Label and sent it to them, they would pack up our item so it could get to us. That kind of customer service is a little bit above and beyond so I appreciate they were so helpful because it's easy for things to get lost or thrown away by accident in a cleanup. I think we'll consider staying there again, it also depends on timing and cost.

I was able to park no problem, entered through the steps and Stacey greeted me and walked us to the…read morestand checked us in. Explained happy hour was going on and how the layout of the hotel was. She was great, the room could have been nicer, tv didn't work. Lorenzo at the bar was great. Everything was great other than the quality of the rooms. Thank you Stacey and Lorenzo

This was our first time staying at this particular Embassy Suites location, and unfortunately, the…read moreoverall experience was disappointing, especially compared with other Hilton properties we've stayed at. The service wasn't necessarily bad, but nothing about it was particularly memorable or welcoming. At other locations, we've typically been offered complimentary bottles of water, but here we had to ask for them. When we did, the gentleman at the front desk asked for our room number, which seemed a little odd for something as simple as water. That ended up being just the tip of the iceberg. As soon as we got settled into our room, we noticed a foul, mildew-like odor in the living room area. The breakfast area also wasn't being kept very clean. There were crumbs and food debris throughout the area, and it was pretty apparent that no one was consistently keeping up with the tables and general cleanliness while guests were eating. I was also surprised by the $200 deposit, as that's not something we've encountered during our stays at several other Hilton properties. What made the experience even stranger was the amount of emphasis on tipping despite how disorderly things felt. There were QR code table tents encouraging tips, additional tipping information in the room, and even a physical tip jar prominently displayed in the breakfast area. I have no issue tipping for good service, but having so many reminders asking guests to tip while the dining area itself wasn't being properly maintained felt a little tone deaf. One other thing that really stood out: breakfast closes at 10:30, but if guests are already inside and still eating, why close the doors around them? It came across as tacky and made the experience feel unnecessarily unwelcoming. Closing breakfast service at the designated time is completely understandable, but guests who are already seated should be allowed to finish without feeling like the place is being shut down around them. Overall, the entire stay just felt weird and unorganized. Having stayed at several Hilton properties before, we expected a more polished and hospitable experience from Embassy Suites. Unfortunately, this location fell noticeably short of that.

I don't know what the other Yelpers are talking about with their negative, bad reviews, but I had a…read moregreat 3 nights and 4 day stay at this marvelous, gorgeous, beautiful, lovely, quiet, clean hotel. The list can go on and on. Checked in with Victor at the front desk and he was somewhat pleasant, I wanted to use my Triple A card and he wouldn't budge at all. I don't know if he is aware of the benefits of Triple A or not, but didn't accept my card. Moving forward with the rest. I was staying here on the 28th of May and checked out on the 31st of May. Needed to get away from my crazy ass neighbors and it was also work related. Victor was helpful in some areas. I told him that I need a room that is quiet, and he suggested 9th floor room #913. Walked into the room and everything was just super comfortable. My window was facing the beautiful mountains. Had way too many restaurants within walking distance. Amenities are: big TV that actually had my name on it, welcoming me into the hotel, mini fridge, I asked for a microwave(upon request), and by the time I came back from dinner, the microwave was already there. King size bed, standard size couch with a small round table and a leg rest. Big closet along with lots of drawers, and iron/ironing board, a laundry facility on the 2nd floor, the Bistro restaurant that kind of had weird hours. I'll get to that in a minute. Had a coffee machine with all the belongings that comes with it, gym(open 24/7),restrooms all around. Inside the lobby, around the pool and jacuzzi area, had a mini market with a lot of late night snacks from Ramen, Chips, Cookies, Frozen Food, Beverages and also a microwave for their guests. It had a Banquet hall and also a couple of meeting rooms. The entire hotel along with the lobbies, were super clean. Had a blow dryer, clean, crisp towels in the bathroom and the cutest shower curtain that I have ever seen inside a hotel's restroom. It looked like a bridal dress from the 50's 60's era. That cute. Presure of the water was not that good. Understandable, they are conserving water. Restaurant was fairly a large size with great people working there with FANTASTIC HOSPITALITY. They also had a small menu to choose from. Had breakfast and dinner.Ate there twice. Great, affordable prices. Also for Starbucks lovers, they have coffee. They don't have room service which was ok with me, you place your order on your app, or on the phone, go downstairs and pick it up. Special thanks to Meg, one of the most cheerful, upbeat, full of love and energy who works in the restaurant. Rosie was nice too. Bed, pillows, sheets were very comfortable.A/C was working perfectly. They also had a desk and a chair. Tried both their unique pools, and the jacuzzi. Both very clean and everything was SUBLIME!!! Free parking, Free Wi-Fi, had extra pillows and blanket inside the closet. Restaurant hours were weekdays 6AM-10AM. Weekends 7AM-11AM. Don't have lunch, only dinner that opens from 5PM-10PM. Full bar & 2 elevators that were working perfectly.. Appreciate all of you. Would like to extend my thanks to Victor, Will, Lily, Meg, Rosie, Evan, and Carl. Last but not least, management and Courtyard by Marriott Hotel. Will I stay here again? ABSOLUTELY YES!!! 10/10!

ok as hotels go, but the policy of maid service only every THREE nights does not work. only 2 paper…read morecups and coffee supplies in the room. and only 2 minimal trash receptacles. re-use paper cups? make coffee with What? do better.

Rachel made me the best coffee , I love it , she is the best , the best coffee everread more

Great hotel with exceptional staff. Everyone was genuinely friendly, welcoming, and eager to help…read more The property is beautifully maintained, and the rooms are spacious, comfortable, and feel luxurious. The only reason I'm giving it four instead of five stars is the mandatory valet parking. There is no self-parking option, which can be inconvenient if you prefer to park your own vehicle or come and go frequently. Other than that, I had a great stay and would definitely recommend this hotel.

This feedback is regarding the customer service I received after my stay. I booked a room while…read moretraveling to attend a funeral in the area. I checked in after 10 PM and checked out before 10 AM--I simply needed a place to rest after a seven-hour drive and to shower and prepare for the service. After returning home, I reviewed my charges and noticed an additional $5.00 fee on top of the room rate. When I called the front desk to inquire, I was told the charge was for water in the room. I explained that I did not use the water and that it was still there when I checked out. I also shared that I have a photo, as I make it a habit to record a video of the room upon departure for my records. I was then asked to provide a photo with a clearly visible date and time stamp so it could be forwarded to a manager for review. Given the amount of money I have spent with Hilton, it is disappointing to feel as though my honesty is being questioned over such a minor charge. This is not about the $5.00--it is about the principle. I am being charged for something I did not use. If that level of proof is required from guests, it would only be fair for the hotel to provide similar documentation showing the item was missing upon my departure. That expectation would clearly be unreasonable, which is exactly my point. I was told a manager would contact me directly, but I have not received any follow-up. I am very disappointed with the lack of customer service, accountability, and respect shown in this situation. Amaiya D. and Martin P., I urge you to do better and treat each customer as you would want to be treated.

Really clean hotel, nice and helpful staff plus it's conveniently located. Have been here for…read morealmost a week for work but will definitely stay here again if I have work in this area.

The staff was AMAZING! The rooms were nice and our dog loved it…read more We had to move out of our house for a week while they painted it. The hotel could not be more accommodating. Friendly greetings from all the front desk personnel with a particular thank you to James and Tiffany! Waves and hello's for our pup. 10/10

This place used to be decent but has gone downhill…read more Parking is difficult at times. Service is not good. Breakfast used to be ok, but now they don't bring out the food and just place limited amount of items out. If you are ok with eating waffles every day you'll be ok. Avoid this place if you can.

The management comes off nice but will lie to your face just to get you to leave. I was promised a…read morephone call the day of my checkout about my experience (8/5) and barely recieved one today (8/25) just to miss because I'm abroad. I called back hours later, 4 maybe? And she's gone. 1. I was expected a call from higher ups day of 2. She ended up being the one to call weeks later 3. Why couldn't we settle this day of? And also yes, the rooms were disgusting. I don't think not having room service unless its a long stay is working. Upon arrival (she dared suggest there was a charge to check in early) ((which also to waive that fee is leaving a reciew upon arrival which is usually a red flag)) our room was dusty and dirty with stuff and hair all over the floor. Never stepped in there barefoot. Bathroom was the cockroach hub until of course, the last two days we started seeing them in kitchen. We luckily already were so grossed out, we kept out food in our car rental. I have never been this upset by a stay before. Please beware of the good reviews, because they are very pushy for you to scan and leave one upon checking in, before you actually have time to see what you're in for.

CLEANLINESS AND CUSTOMER SERVICE are both terrible. Every hall in the Hotel smells like an old…read moreashtray. There was stripper glitter all in the carpet, and our dog found a ball of already-been-chewed-gum under the edge of the couch. Mom woke up with bug bites all over her arm. Checked out immediately the next morning. I called to inform the staff at the front desk and their only response was "was there anything else I can help you with? I've stayed in better $65 motels

stayed here for a night , i just needed an overnight stay so i opted for this place bcs of location…read moreand pricing. ive stayed at the other places down the street multiple times when i spent weekends in LA so i figured "all the hotels ive stayed in down the road are nice so whats the worst?" pricing is okay. the rooms are standard BUT it is still an inn so there was definitely strong smells in the rooms that gave my friend and i major headaches through the night as we tried to get some rest after a long day of driving half way through california. pillows are hard so def will get cranks and nooks in your neck if you dont prefer dense pillows.

Carpets in the room were filthy. Floors in the hallway were disgusting, Room smelled from air…read moreconditioning unit.