Hotel was an amazing place to stay at, it was right in the heart of the nightlife spot Glendale…read more Really surprised how big the room was. Compared to other hotels that used plastic ware and paper plates for their breakfast buffet. This place used acutal breakable plates cups and actual metal utensils. Also really love the complementary water bottles. Definitely will stay when in glendale again

Found this hotel after a horrible experience at another hotel ( not Hilton ) and it was very last…read moreminute and I felt safe here. As a solo traveler, having a good nights, rest is super important and I definitely got it here.. the room was so clean staff was super friendly. I am definitely coming back to this location, convenient to coffee shops food it's just a really good location.

Good experience and nice breakfast…read more Little snack bar is price gouging with soda costing $4.00 for a 20oz plastic bottle.

It was very clean. Front people were nice and attentive. I'd have to say breakfast was pretty darn…read moregood!

A Disquisition on Hospitality at Tru by Hilton Phoenix Glendale Westgate: Or, How One Man's Virtue…read moreRedeems the Mundane By Capt. 619, Peripatetic Scholar of Transient Domiciles and Human Excellence Let us first dispense with the axiomatic: the modern hotel, in its essence, is an exercise in utilitarian homogeneity. A room, as Kant might posit, is a synthetic a priori--a space defined not by its inherent qualities, but by its function. Tru by Hilton Phoenix Glendale Westgate adheres to this universal truth. Its chambers are serviceable, its amenities competent, its aesthetic an echo of the Platonic "Form of the Mid-Tier Lodging." On the scale of Aristotelian potentiality, it achieves a hexad (6/10)--a respectable, if unremarkable, actualization of shelter. Yet! Here lies the rub: hospitality, as Seneca observed, is not a static condition but a dynamic virtue. And in this locus, virtue found its avatar in Richard, a steward of such magnanimity that he transmuted leaden routine into golden experience. I. The Telos of Service: Richard as the Unmoved Mover Each dawn, as Helios' chariot crested the Arizona horizon, Richard greeted guests with a Socratic inquiry: "What may I do to render your day excellent?" Not a hollow pleasantry, but a dialectic--an invitation to co-create eudaimonia. His attentions were neither obsequious nor perfunctory, but precise as Aquinas' Five Ways. Forgotten toothpaste materialized; coffee preferences were memorized with the rigor of a Benedictine scribe; local dining recommendations bore the insight of a seasoned flâneur. In him, the hotel's potential 6 became an actualized 10. II. The Paradox of Hospitality: Substance vs. Accident Let us parse the Categories. The hotel's substance (rooms, linens, waffle irons) belongs to the genus "Adequate." But its accidents--the staff, the ethos--are where essence resides. Richard, like Descartes' genius malignus in reverse, dissolved skepticism with each act of grace. A traveler who, like myself, dwells 200 nights yearly in interchangeable abodes learns this: marble foyers fade; human warmth endures. III. The Ethical Imperative To proprietors of such establishments, heed Aristotle: "We are what we repeatedly do. Excellence, then, is not an act, but a habit." Richard's excellence is habitual, his ethos contagious. He is the phronimos of hospitality, embodying practical wisdom where others merely follow script. Conclusion: A Summa of Transient Flourishing Tru by Hilton is, in itself, a cipher. But within its walls operates a man who elevates the prosaic to the profound. To stay here is to witness a Thomistic proof: Existence precedes essence. The hotel exists; Richard gives it essence. Verdict: 6/10 (sine Richard); 10/10 (cum Richard). Fellow wayfarers--seek him. For in a desert of mediocrity, he is the oasis. "Non nobis solum nati sumus." --Capt. 619, Emeritus Fellow of the Collegium Hospitium et Peregrinationis

The front desk was amazing. There's are multiple options in the market to purchase. The rooms smell…read moreamazing,. The lobby was clean and full of things to do. It is Michael near several shopping and food options. My complaint is housekeeping. They cleaned the room but did not change the sheets . It looked like that just pulled the covers back on the bed.

First time staying at this hotel.. I have to say, this was a great experience. My recommendation…read moreis to reserve the 2 room suite which separates the living room from the bedroom. Really nice features. Check in was nice with helpful staff and friendly folks. Self parking is just around from the front entrance so no need to valet. Definitely would stay here again.

The check-in was smooth, nice hotel. Good location for State Farm and outlet mall. Good and plenty…read morerestaurants nearby. Now for the actual room. Nice size and great shower. Bed and pillows were horrible. Pillows super flat and bed super lumpy. Worst two night with little sleep as evidenced by Apple Watch feedback.

While we only stayed here one night, everything was sufficient. The location is close to Camelback…read moreRanch so it's very convenient. The room was clean and comfortable and the complementary breakfast wasn't bad. While this hotel may not offer a lot of frills it's not a bad place if you are attending Spring Training games.

We usually stay here when we come in to visit our son and stay on the first floor. We had to stay…read moreon the 2nd floor for an extra bed and the floor in the room is nasty! It's like shampoo the carpet in both the rooms and hall way or just replace it! We watched a guy high on weed try an use his key card to get into the gym,lol. We're going to stay elsewhere next time.

Very accommodating staff, extremely friendly and helpful. I extended my stay by additional night…read moreand simply called the front desk and asked if I could keep the same room and they were more than willing to assist me. Highly recommend this location and it's near multiple restaurants and shopping.

First stay at this location and it started out on a rough note. We had issues with a cancelled room…read morereservation by the hotel staff, which was eventually worked out (after our trip) through Marriott headquarters. In the meantime, we ended up having to make reservations again. Luckily, they had availability, and the last-minute rates were very reasonable. We stayed in room 206 which was a 2-Queen bed suite. It was spacious, comfy, and clean. There were two TVs, a pullout sofa bed, a microwave, mini fridge, and coffee maker. There's a complimentary breakfast buffet which many online reviews raved about, but honestly it was only "okay", not as nice as other hotel chains we frequent. There is also an outdoor pool and gym/exercise room, but we didn't try either of those. Overall, it was a decent place, especially for the price, and I would consider staying here again when traveling to the area.

Here for the weekend with the hubby for the Chicago Bears game . Sadly, we did lose but this is…read morewhere we stayed. This hotel does offer free parking and it is in walking distance to the stadium. But you can also catch an Uber/ Lyft to the stadium. The hotel was decked out in Halloween decor and also Chicago Bears and Arizona Cardinal flags. They also offer some type of free breakfast in the morning . I don't know if it's continental or what. When I'm on vaca mode my mission is to sleep in. Back to the hotel the rooms are quite nice and a suite. They have everything that you would want but not a stove. But then again who wants to cook on a vaca. They have a nice sized refrigerator and microwave. They also have a coffee maker. The bed was comfy but the pillows were quite small. They also have a couch which I believe can be a bed as well. The bathroom is full sized and they also have full size shower gel and shampoo. You may want to bring your own hand soap because they only have those tiny bars . Nearby and right where the stadium is the Westgate Entertainment District. It's outdoors and a total vibe. There are plenty of restaurants, and even a cigar lounge. When we were there they actually had an outdoor ice skating rink. There is also an outlet around 10 minutes away. I only passed it and it looked like it was an outlet. All in all it was a great experience. If I ever visit Arizona again I would definitely stay here again.

We are Choice Platinum members and always stay at Choice, but this experience was terrible, with…read moreuncaring staff, managers, and safety and hygenic issues. We got to our room upon check-in and immediately noticed blood on one of the towels in the bathroom. I called the front desk, and the employee responded with "come get a new towel if you want one" as opposed to "I'm so sorry to hear this, I'll take care of that and let housekeeping know etc". She did not care-- this is a sanitary/safety issue as well as being gross. Then after we unload all of our luggage, the smoke alarm starts beeping. They eventually send maintenance who says "yes, I had to replace the battery on this unit yesterday". He tries to fix it and leaves but then the beeping starts again 10 minutes later. Luckily, they can switch our room, but it was not easy to pack everything back up and move to another room (we had a lot of heavy luggage). Again, no apology for the hassle. I guess I'm supposed to feel lucky they could move us into a room that was functioning. I told them upon check in that I have mobility issues and made sure the elevator is working properly (if not I told them I needed 1st floor). They said it's working. Then every time I rode the elevator, it was making scary noises (the other one was already broken for our entire 4 day stay). Sure enough, on our day of check out, the 2nd elevator broke. We told them we literally couldn't get all our stuff down the stairs to the 1st floor to check out. Our bags were 100 lbs! And I already have mobility issues. My husband with his bad back had to carry everything down 4 flights of stairs. They said they would send maintenance to come help us, but he didn't come for a long time and he was seen just casually taking laps around the building. Then they told me the elevator was working again after my husband lugged everyhing down, so I went to try to use the elevator to leave, and it never came! Upon check out, we let them know of all of these issues... guess what? No one cared. Then I spoke to front desk manager (Hilda) who said she would let the general manager know. Guess what? He didn't care either (his name is Billy). None of them cared about the blood, the inconveniences, the various things that were broken, the physical toll on check out day, etc. I told them "I'm not looking for a refund, but I do think a small compensation is warranted." I NEVER ask for compensation,as I can deal with most hotel issues. They called me two days later, and the manager Billy said no compensation for anything.(and no apology). This hotel and management should NOT be trusted. If you like bloody towels and things that break down and necessitate changing rooms and not being able to leave on check out day (and not even a simple sorry), then this is the hotel for you!

This place would have received a 5 star from me since the room was nice and the breakfast was good,…read morebut they accused me of smoking marijuana in my room and charged my card $250.00. After stressing about the amount of money charged to my card and having to explain myself to the manager it was refunded. I also had to close my bankcard out since it was on file. Please check your records after staying at this facility. Very disappointed.

Great location! Great rooms, friendly staff, yummy breakfast, and clean everything! Our rooms were…read moreso clean and the pool was perfect for the kids to stay in. I loved everything about our stay and we will be staying here again! We didn't want to leave. The lady at the front desk was so nice everytime we needed help. We had to have help with the tv and the maintenance staff was so quick to help! The breakfast attendant was also super nice and gave the kids an extra snack before leaving. Please tell the staff they're doing a great job! Including maids they do an awesome job keeping up with the rooms and hallways. Everything smelled nice too throughout!

This Holiday Inn is a newer property, and it shows--the hotel still has a fresh, modern feel…read morethroughout most of the building. One of the standout features for me is the beds, which I've consistently found to be very comfortable during my stays. The staff has always been friendly, welcoming, and helpful, making check-in and any requests easy to handle. Keep in mind that you'll need a parking permit, so it's best to stop at the main entrance first to pick one up. After that, I recommend parking behind the hotel, where there's significantly more parking available and convenient access to the building. If you're considering an IHG property, this is one of the better Holiday Inns I've stayed at. There's also an on-site restaurant that's isn't half bad making it a great option if you'd rather relax at the hotel instead of heading out for a meal. Overall, it's a comfortable, well-maintained property that I wouldn't hesitate to stay at again.

I was very disappointed to find out our baseball team was staying here. I am not a fan of holiday…read moreinns. This one really stands out though, and it has worked out well. Rooms are nice and clean. Beds are comfortable. The only thing that was below average was breakfast. Just didn't taste good.

They charged $10/night for parking. Ridiculous. Be warned: if you want to use the slow speed…read moreChargePoint for your EV, which will take at least 4 hours, you have to go out & move your car or else you get charged the the use - cost me $25 when my car was fully charged at 3 a.m. Breakfast was weak & the coffee was luke warm both mornings because their coffee canisters were broken. Maid did not refill creamer in the room & for some reason removed the extra blanket my wife used. Snacks by check in desk obscenely over priced! Over 100% mark up from convenience store prices. Avoid this place!

If you are in town for spring training then this is a popular hotel to stay at ( They all are at…read morethis time of year to be honest). The towns of Peoria, Glendale and Phoenix are packed for a month and a half each year. Prices for hotels double in February and March. This hotel is clean, quiet and away from the nightlife scene. If you want to walk to restaurants this might not be the place for you but if you are okay to drive 5 to 20 minutes then this is the place for you. Starbucks just a 5 minute walk away...