Took $1800 from me 6 months ago , gave me the run around telling me his coming and then cancel , I…read moreasked for my money he tells he sent a check , but I never received any when I ask him again , he said he'll send another check , lies after lies , unprofessional.

Our first attempt to use of Moran was an appointment was for 7 am. A few days before that, we got…read morecall to say that they'd had an emergency at a school...so they rescheduled us. The second appointment was for 7-8 am, we waited till 7:45 am. Since no one from Moran called us, we called them. A female said they had an emergency and she guessed that he would be here in another hour or so (we had a dental appointment that interfered so canceled.) We made third appointment, then discussed this lack of professionalism and customer service. This first appointment was to lead to an annual service contract, but given the lackadaisical treatment can we trust them? Unsure, we are still mulling that one. And an emergency for HVAC when the lovely fall weather is 50 at lowest, 70 at highest? In January when it's freezing, yes--but really? Decided to try another company.

I have them a call regarding a small electrical problem. I received a quick callback and service…read moredate. They arrived right on time, diagnosed the problem within minutes and ordered the replacement part needed. Quick, easy and reliable.

Very nice guys, quick to get to work and left the house clean. I will be hiring them again.read more

We had a major fire in our condo and everything initially seemed to be fine. Usually have to call…read morethem several times. Poor service. Had an issue with the new wiring. Our counter top sockets constantly are shutting down and I have to go into basement to reset breaker. The only things we use on counter is toaster, coffee maker. ( I believe the microwave would be on different breaker) When I finally get them to respond about this issue , they come out and change the breaker and say that the reason the breaker goes out when I am making coffee is because of the new way breakers are made! This is a ridiculous statement. They did the wiring wrong and now I am going to hire another electrical company to take care of problem. Having to go down in basement to constantly reset breaker should not be necessary. They put all of the new wiring in and are unwilling to properly correct problem other than trying to convince customer it is because of the way new breakers are make. ( Sure it is...why isn't rest of house having the same problems?)

Chris was awesome. Quick, friendly, really prompt with paperwork. Work was done well. Would call…read moreagain in a minute.

Back in 2022 a man from Arctic Refrigeration came to my home to fix my Buderus as I had no heat…read more The temperatures were in the single digits. He spent a couple of hours looking at my system and tinkering around but not fixing it. He told me he needed a new part and it would take up to 4 weeks to arrive then he'd be back. I never heard from him again. Fast forward to 2023 when we're -20° and surprise, my heat still isn't working. Again, they are given the information to come and fix the heater. I tell the dispatcher what happened and she reads the notes in my file that say "was advised to stop using secondary heating source." What?!? I have a secondary hearing source? And if so, what does that have to do with the broken one? I receive a call from Jim (I think that's his name) saying "their guy will be by today." No appointment was made just assumptions that I could drop everything and be at the house immediately without notice. I inform him that's not how I schedule my day and he needs to make an appointment. Two days later he calls back at 4:47am!!! and says they'll be by later today. He apparently forgot that I need to SCHEDULE my appointments especially since I'm in California where it's warm. Remember, I have no heat and it's in the single digits at my home. He says to me "well you didn't tell me you were in California." I was unaware I needed to check in with some random, rude stranger and let him know where I was vacationing. I called another company that I've hired in the past and trust. Arctic Refrigeration leaves jobs unfinished and still charges you, calls at ungodly hours, expects you to drop everything to accommodate them and inform them of your vacation plans. I do not recommend this company. ***I would encourage you to read the other reviews as they state similar experiences. Rudeness from company, promises to come back with parts and never did, inefficient work.*** Just don't forget to mention your vacation plans as they really like to know where you're going.

A bit of a communication issue to begin...once that was resolved a tech was at my place within an…read morehour. He was very thorough in his assessment...resolved the issue promptly. I had heat again. I asked him how much it was and he replied that they would send me a bill within a couple of weeks. Most other companies want payment immediately. I would highly recommend Arctic!!!

Timely, professional, clean. Really appreciate their work and working with my schedule.read more

Shepard Electrician's is a local family owned business. They are knowledgeable, reliable and…read moreefficient. The workers are conscientious, neat and easy to work with. The Amherst area is fortunate to have a business that excellence is what they do. They are easy to work with. They get an A # rating from me who is quite particular.

Very happy with the water heater replacement. Benjamin analyzed my setup and provided options. He…read morewas professional, easy to work with and did a great job start to finish.

Great company to deal with! Came on time, did a very professional job, worked clean, took all…read moredebris and charged the quoted price without trying to charge for addons. (as so many companies do) Highly recommend!

Our furnace died just before Easter. We called another company that came and promised to call with…read morea quote. They didn't and we suffered that day. We called them back and they said they couldn't get into their computer but would call soon. They did not. We called Ouellette's they came immediately and said they would call back with a quote, and they did. They knew we were suffering for days without heat and hot water, they were on another job but would start that next day. We have heat and hot water. I could not be more grateful. Ouellette's were kind and caring. Thank you

My New Well McClain Boiler it's a W97 Hangs on the wall. had Ouellette come out was owner Dan. said…read moreit's the igniter. He will order one a week later this guy comes out with the part in his hand. no tools asked if I had a screwdriver told him i'll look a bit later he said I have something goes out get a drill with a 8 in. extension told him those screw are so tiny they will strip he said no first push strip it. said I got get a pair of plier snaps the head on the screw inside the boiler head pull igniter off put knew gasket on it. said all set told him the gasket need to be compressed so the gases and flames and carbon monoxide don't leak out or air do seep in. said I got put some paster around it. now I'm looking at this idiot thing you on crack or something. called company said he'll fix it. three months later about 15 calls heard nothing. People told me that company should be closed They know nothing about furnaces or boilers. call other company said you can't drill into those heads they crack it's not mental. and will need all new gaskets for each part being removed. looked in manual and called Well McLain's said it dangerous. you can't run any type of boiler or furnace with the gaskets not being compressed it will cost upward of a $1000.00 to repair. now I will be taking that incompetent Company Ouellette's Plumbing & Heating in Adams Ma. 4 E Hoosac St to court and to get it paid for and if need be, I'm getting very nervus about being in the house knowing the risk. I leave to stay at hotel it will be at Ouellette's cost. Stay away from them ask around. let your family and friends know to stay away from them most people in Adams already knows not to hirer Ouellette's Plumbing and Heating.

A great company. The owner knows his stuff. Has the ability to think outside of the box. They…read morereplaced our heating system and installed a new oil tank. Their prices were inline with other companies. They did have some other company come in and take out the old equipment and oil tank. All in all it was good. It took them a full day with 2 guys but were able to get us heat. Would recommend them for your heating needs