Toyota Pasadena

3.4 (1.2k reviews)

Auto Repair, Car Dealers, Auto Parts & Supplies

Closed • 9:00 am - 9:00 pm

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Services - Toyota Pasadena

Check engine light

Engine oil light diagnosis

Auto general diagnosis

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Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Toyota Pasadena Photos

Toyota Pasadena - Waiting area - Auto Repair Near Me - Pasadena, California

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

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Vivian A.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with limited capacity. They are not sanitizing in between customers. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. This establishment doesn't get very busy, so there are always a lot of parking spots available. Each spot is pretty wide. Establishment: The establishment itself is very big, neat, tidy, clean, and organized. Staff: The staff here are very friendly, courteous, and professional. They accept both cash and credit cards. There is no credit card minimum. I brought my car in for its annual maintenance, and Angela was my service advisor. She was very welcoming, helpful, kind, courteous, honest, and knowledgeable. While waiting for my car as it was getting serviced, I checked out their free coffee machine, checked out their cold water and hot water machine, and read my own book. They even have one computer that you can use if you need it. They have a pretty big waiting area. Overall, not a shabby visit.

Amazing service from Toyota Pasadena. Just got my Toyota Rav4 XSE - Storm cloud / black top (FULLY LOADED) at Toyota Pasadena with sales person names Andre ! Everything went smooths, starting from negotiate car price, reservation and purchase. Good pretty good deal on this trim.

Andrew L.

Toyota Pasadena - First Service Experience (5k miles) 1/2 (C- at best) I wanted to share my first service experience at Toyota Pasadena. I purchased my brand new Grand Highlander Hybrid Max about 8 months ago and brought it in for its first 5,000-mile service. Scheduling the appointment through the Toyota app was easy, and I came in hopeful this would be a smooth experience. My appointment was at 9:15 AM, and I arrived early at 9:00 AM. There were three open service lanes, and I pulled into the third lane behind another vehicle. I stayed in my car, assuming someone would come check me in, especially since I saw an employee checking in the vehicle ahead of me. I waited patiently, assuming they were working in order. Unfortunately, that wasn't the case. While I was waiting, four other cars pulled into the first lane after I arrived, and the employee began checking them in simply because they were closer to him. After the third car was checked in ahead of me, I got out of my car and asked another employee what the check-in process was. I mentioned that I had been waiting before those cars. He looked at me, said nothing, and walked away. That was already a poor start. I then approached the employee doing the check-ins. He didn't greet me, didn't smile, didn't acknowledge me as a customer, just said "I'll be right there." Not exactly someone you'd want as the first point of contact for customers. Once I was finally checked in, I was told to go to a numbered office and ask for John. Turns out there are two Johns in the same office, which seems like a small but avoidable management issue. The John who helped me was actually very pleasant, professional, and straight to the point. No complaints about him at all. He said he'd call when the car was ready, and I left. The wait time was about 6 hours for a 5k service, which felt long, but I didn't complain. Pickup itself was quick and uneventful. The real disappointment came when I looked at my car afterward. I had a portable battery station and a refrigerator cooler neatly set up in the back of the vehicle. If I had known they needed access to that area, I would have removed or prepared everything beforehand. Instead, when I got my car back: * All my devices were unplugged * Everything looked like it had just been tossed back in randomly * Nothing was placed back the way it was To make matters worse, they couldn't even put the trunk floor mat back correctly. It was sticking up on one side. If a dealership is performing a multi-point inspection, I would expect basic attention to detail like properly reinstalling a mat. On top of that, they left their numbered roof cone inside my car, on the passenger-side floor. So the car was returned to me in worse condition than I dropped it off. They were also supposed to update software for a recall, but I didn't see any clear confirmation of that in the paperwork, which added to the uncertainty. I want to be clear: I love Toyota as a brand. However, this experience left me with a very poor impression of Toyota Pasadena's service culture, organization, and attention to detail. For comparison, I've consistently had much better experiences at Honda Pasadena when servicing my fiancé's car. This review isn't meant to be dramatic. It's an honest account. There's something off about the hiring, training, or customer-service culture at this location. I'll be posting photos. Overall rating: C- at best.

Ellen H.

As my mom and I spent hours to look for new car price in many different Toyota location, we found Toyota in pasadena. This place has the most helpful service in purchasing a new car. I did a trade in. They helped me as everything i need. I got helped by Matt. He walked us through everything step by step. He asked what we need and made everything workable for us. At the end, we were so happy of what we have. Thank you again.

Judson L.

I haven't purchased a car from this location quite yet. For context, my wife and I are looking to purchase a new vehicle for our soon to be family. Customer Service: If you have read any of my reviews, you will know that I care so deeply about the customer experience. I have been a server at Medieval Times for over six years, I worked in customer relations, and I am currently an account manager at my work. The reason why I am giving dislocation five stars is really because of Tana! She is absolutely wonderful to talk to and does such an amazing job at creating a welcoming atmosphere. Dealerships are intimidating to some degree. Purchasing a car for many families is a big deal because it requires trust and in atmosphere that is welcoming. Tana had both of these qualities! My next car purchase will undoubtedly be at this location because of Tana. Thank you Tana for being the amazing person you are!

Nance C.

If you bring your car for service here, you might as well get the Toyota Service care plan. I opted for the two year and three services plan for $238. That is an average of $79 per service visit. Pretty good deal in today's market if you want a thorough multi-point vehicle inspection each time you bring your car in. Complementary coffee /cappuccino drinks and clean desks if you bring work. Comfy tv area as well

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Rose A.

130

2 years ago

I want to publicly shoutout Samuel Tlaxca for being a very kind person treating my family and I like his own family. We felt taken care of especially him being bilingual was an extra support to let us get the best deal. I know we will be going back and asking for him in the future. Amazing customer service and I left home with the car I dreamt about. Thanks Samuel!! read more

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Danielle C.

3 years ago

I just purchased a Highlander Hybrid from Toyota Pasadena and it was a breeze. Service was good and speedy. Daniel Carillo was very efficient and knowledgeable. read more

Toyota Pasadena - The car purchased - Auto Repair Near Me - Pasadena, California

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Sebastian T.

3 years ago

Amazing dealer. Many was really helpful and I had the best experience. Thank you; everything was fast, and reliable I we finish all the paperwork fast. read more

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Thomas L.

Elite 26

487

146

313

7 years ago

I typically go to my local mechanic shops, but every so often I go to the dealership just to make sure everything in my car is well. I came into with an appointment to get just a regular full synthetic oil change. They said it would take two hours, which I made a 3 hour break from work in order to get this done. About 1.5 hours in, Tony came out and let me know that my metal oil housing broke. Apparently they told me that the nut was tighten too hard and they broke it. Now I have done oil changes myself, and with this same housing, I never had a problem with other mechanics. You can take the whole housing put, if you can't drain it thru the smaller nut hole. This means, the mechanic who was doing it had to use so much force that it broke instead of being smart about it and just taking the whole thing off. People make mistakes I understand. Instead of apologizing, they basically said it was the last mechanic's fault and that I had to pay $73 for a plastic housing which they "will waive" the labor fees. I'm not mad about the fact I have to pay, but the fact that I'm being punished for a mistake the mechanic made. After telling Tony my side, he went to his manager and the manager basically said they can put back the original part and I don't have to pay. 30 minutes later, they said they couldn't and they don't even have the right part, so they can only get an aftermarket parts, which was what they blamed was the problem in the first place ! At this point, I had to just take whatever they had, and had to embarrassingly ask my co worker to pick me up so I can go back to work and had to be dropped back off later on out of the way in order to pick up my car. It seems like this dealership does not care about customer service and just profit. Now I'm giving 2 stars instead of one because Tony did a good job of communicating what he can. It seems like first, the mechanics are bad, and two the service manager does not care about customers. He didn't even come out once, just relayed information to Tony. Obviously I was not important enough. read more

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Toyota P.

Thomas, I am sorry to hear that you felt your experience at Toyota of…

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Stefany S.

3 years ago

I had a great experience and was helped by Daniel Carillo he was very patient and kind to me and my family he helped us out with a great attitude. We were very pleased to have been attended by Daniel. read more

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Ena J.

3 years ago

Koko has been helping us with our car purchases. The most recent one was 2023 Crown. As we all know, car sales means commission. Koko however is very honest and straight to the point, and if he knows an offer is not doable, he will not beat around the bush, instead he will present a better deal. If you ever need to look for a car in Toyota Pasadena, make sure to look for Koko! read more

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Edgar L.

3 years ago

Mynor was such a good help with looking for all my needs with the Tacoma. He was very informative and answered any questions I had. I was able to walk out with my new TRD Pro with big smiles. Ask for Mynor if you go shop here!! read more

Toyota Pasadena - 2021 Toyota Tacoma TRD Pro - Auto Repair Near Me - Pasadena, California

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Landon A.

2 years ago

Really disappointed in their service. I schedule a week in advance for a service brake change. After waiting over an hour, they come to me saying that they don't have my brake pads then have the nerve to upsell me on a part I don't need. If you need service, make sure that they have the part needed for the job... read more

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Bridget G.

Elite 26

985

1308

191

7 years ago

I hate dealership mechanics and try to avoid whenever possible. However, my fuel cap was loose and fumes were escaping, and it was also keeping me from passing smog. My mechanic told me I had to go to the dealer for a new fuel cap... ugh. I called and made an appointment, but still had to wait a little bit. I told my service rep why I was there, and she asked me if I also wanted the "check engine" light turned off. Sure, I figured the fuel cap malfunction was triggering it. She told me that my car would be ready in 3 1/2 hours. I had planned to run errands all day, and I had made an appointment so I couldn't understand why a fuel cap would take that long, but I went grocery shopping across the street and got lunch. Then I asked to ride the shuttle home, which would be back in "just a few minutes." She called the shuttle, and I waited, and waited. 20 minutes later, I asked about it, and was told, "Oh, I found out that the driver went on break. We will call another driver." "Do you know how long that will be?" I said. They couldn't have told me that the driver went on break, when I was waiting? "Just a few minutes," the rep said. I noticed she had a pattern of vague replies. "May I ask how many minutes?" Instead of answering, she showed me where he was on the map. I didn't trust her at this point, so I had to take an Uber home and back. She agreed and didn't seem to care. When I returned, my car was ready, but they had done a full diagnostic and replaced the fuel cap, coming out to $150 total. She recommended $3,000 worth of repairs, including my tires, which I'd recently replaced, and my air filter, which I KNEW didn't cost that much anywhere else. "Or you could trade in your car today," she offered. "I just came for a fuel cap. I can get these done with my own mechanic and it will be a lot less." They tried talking me into the repairs or trading my car in, but I had to keep insisting more than once that I had ONLY visited for a new, $150 fuel cap. Thanks for reminding me why I should continue to avoid dealerships! read more

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Toyota P.

Hi Bridget, I apologize for your recent experience at Toyota…

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Justin R.

3 years ago

Mynor helped me out getting a new Toyota crown . He was very helpful as well knowledgeable he was very friendly and helpful getting a good price. I am very happy with my purchase. Thank you to the team that helped make this possible. read more

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Rocio P.

2 years ago

I have bought a car from this dealer. And I am just loving it. I do have to say that if it wasn't for Marcelo, I would not have made my decision.. he greeted me with kindness while I was looking at the cars. He was very professional in approaching me and he made me feel super comfortable with the was about to make. I am glad you have someone like Marcelo working on your team!!! he is great. If anyone is looking for a car at this particular dealer, ask for Marcelo. He will take care of you.!! read more

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Tom H.

3 years ago

Service department is efficient and they communicate well. Freddy Caraballo is helpful and gets you in n out quick!

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Toyota P.

Hello Mr. H,…

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Louie G.

4 years ago

Took my Camry in on recalls that took about 2 years for Toyota to finally say that they Found or solved the problem... About One month ago 06/13/22 After they fixed my Camry I told the Parts advisor "Freddy Caraballo" on my other vehicle that check Engine light came on.. I told him that my corner mechanic told me It was EGR.. valve ! He replied I don't think it's That..trust me I know..! Nevertheless I took my Prius and to get fixed $1,289.14 Told me there was All kinds of future repairs, but that it was the EGR valve... So I foolishly decided to let "TOYOTA " Dealership fix my Prius.. 2 weeks later check engine Came on... took time off work to get my Prius fixed.. Then parts advisors "FREEDDY CARABALLLo" fixed The issue, but had the nerve to ask me for extra $180.00 because of mechanic time...bla..bla.. I told him where is my warranty.. so I said no worries I Will take care of it.. then 4-5 days late check engine Came on again.. took it in and then he went on on Telling me that now it was EGR coolant $1,500 And no warranty that check engine light might come again.. so I talk to His Manager Ruben Franco told Him that he needs to advice his so called parts Advisor on not to B@ll S@it the customer.. so they refunded my funds on labor & part.. but don't believe the commercial that they post on television On how great they are and on how they can fix Toyotas since they are Toyota... unreal....! My car still has check engine light..but will find Another mechanic that can fix the problem..! read more

Toyota Pasadena - My receipt from Over priced Toyota Dealership - Auto Repair Near Me - Pasadena, California

Toyota Pasadena - Receipt - Auto Repair Near Me - Pasadena, California

Toyota Pasadena - My Toyota Prius - Auto Repair Near Me - Pasadena, California

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Toyota P.

Louie, thank you for taking the time to write this review. We do not…

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Juan M.

297

125

5 years ago

I've tried calling on three (3) separate accounts to get my vehicle serviced here, the first was for rear brakes and a brake fluid flush. The second was for an oil change along with the power steering fluid, transmission fluid and both differential fluids swapped and the ball joint replacement...the last and final call was to get a price on the spark plugs, coolant and timing/water pump etc...each and every single time I get told to leave a phone number and they will call me back... I understand that everyone is over worked and understaffed but damn this is ridiculous, I ended up going through and independent shop who did it for cheaper using factory Toyota parts but I would have much rather given you the work, it's not warranty work, it's not internal work it's CUSTOMER PAY. Every time I tried to speak with an advisor I was told they'd reach out to me, never got a single call back. You guys must be doing really good to turn away work read more

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Toyota P.

Juan, we are incredibly sorry that we failed to meet your…

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Jody C.

Elite 26

523

372

2130

5 years ago

Unethical business practices. They said they would honor a Toyota Pasadena coupon as I dropped off my car and said they would apply it at the cashier. When car was done, they said they couldn't figure out how to apply it and made me pay full price. Also gave me a promised completion timeline of 2 hours and missed it by almost an hour. Wasted 3 hours of my life and made me pay more than was agreed to. The staff are generally friendly, but I'm not here to make friends - Garbage service. Never coming back. read more

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Toyota P.

Jody, we have read your review and understand your disappointment.…

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Victor E.

5 years ago

Alex and Henry were absolutely amazing, couldn't be happier with the service, care and attention to detail. 100% happy with our purchase, we went in looking for a new Highlander for my wife and got exactly what we asked for down to the color. I will definitely recommend it for any type of service to your vehicle, to get lease or even better to purchase a lifetime, long last most reliable vehicle. Thank you guys! Wife couldn't be happier with her new Highlander. read more

Toyota Pasadena - Highlander limited interior, is absolutely breathtaking , and moon roof, a very nice touch. - Auto Repair Near Me - Pasadena, California

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Kristine K.

4 years ago

I went to Toyota dealer to get a simple oil change, went to pick up my car and saw that they scratched the door and weren't going to tell me and were going to let me ride off with it I caught it before I left and they had to fix it Then when I went to pick up my car again they dented another part and again weren't going to tell me I caught it again and made them fix it Then I found out that they were trying to put the rubber part that goes on the door back on but they were going to put after market and not name brand (different in thickness as well) and got caught for that too. Definitely will never come back here , Accidents happen but If they're going to act so carelessly and withhold information about something as big as vandalizing someone else's property then I can just image the type of management this place has. Can you make a review so I can post on Yelp read more

Toyota Pasadena - Scratched door - Auto Repair Near Me - Pasadena, California

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Toyota P.

We want to thank you for your detailed feedback, we constantly strive…

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Mark L.

2 years ago

Jay our salesperson was awesome. No pressure and extremely knowledgeable. Did his best and was very patient with my wife and I and allowed us to drive several cars until we chose one that we liked. Thank you! read more

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Todd J.

Elite 26

145

338

9 years ago

My 2007 Toyota Tacoma ignition didn't turn over. Go see Molly Lomeli in service, I dropped my Truck Sunday after hours. Molly texted me early Monday morning and then a quote. Then my truck Was done in a timely manner. Thanks again, read more

Toyota Pasadena - 07 Toyota Tacoma - Auto Repair Near Me - Pasadena, California

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Toyota P.

We are very happy to hear that your service was completed in a timely…

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Carlos C.

3 years ago

My car was stolen, so I was shopping for a new used car, and when I arrived to Toyota of Pasadena, was approached by Mynor Martinez who took care of me, and after telling him what I was looking for, he immediately told me of the cars they had in the price range i needed. He listened and treated me more like a family member, than someone who was just there to buy a car, and the end, I left the dealer with the car I really needed. Everyone at dealer treaded my great, and I truly appreciate that. Thank you Mynor for your excellent customer service, also thank you to Paul, and to the gentlemen who helped me with all the paperwork. I would recommend anyone who is looking for a new or used car to visit Toyota of Pasadena. Carlos C. read more

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Seth L.

2 years ago

The gas, breaks, and power steering went out on my Prius while I was driving and several dashboard alerts came up, including a big triangle exclamation point. I took it to a local mechanic who found an error code related to a cooling pump, but he could not repair hybrids, so I had the car towed to Toyota of Pasadena. This pump error code was not found by their diagnostic, and the only suggested repair was a new battery, which was over $400. After the car was 'fixed' the same issue happened to me as I was driving home on the highway (no gas, breaks, or power steering), within 5 minutes of the dealer giving it back to me. So, obviously the issue was not fixed, and I was put in a danger by driving it. The car should not have been returned to me without further testing. I will not be going back, if I have any choice. read more

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Toshiko H.

3 years ago

Mr Chris was so professional he answered my questions really quickly. Beautiful job!!! read more

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Michael G.

142

2 years ago

I was incredibly impressed. Our car was having an issue and the service adviser, Chris Ghattas, handled it HIMSELF in addition to working with the repair guys. Quick, efficient, not costly. read more

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John C.

3 years ago

Another excellent service experience from the team at Toyota of Pasadena!!! The service department goes above and beyond to take care of the customer read more

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Daisy S.

2 years ago

On Sunday, I visited Toyota of Pasadena to look for a new vehicle for my dad. After going to two previous dealers and no luck, I came across Manuel Arias. He showed me several options. My dad is between a sedan and an SUV, and Manuel was so patient and understanding. He took his time explaining the benefits of owning each vehicle. But most importantly, I didn't feel pressure to have to buy then & there like most dealers tend to do. Manuel was such a great help 5 stars ! I'm just waiting on my dad to make a decision on the vehicle he wants. I will definitely go see Manuel once my lease ends as well. I couldn't have asked for better help. read more

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Marc B.

2 years ago

Everything costs more here than other toyota dealerships in the LA area. Why???? Just save yourself the $$$ and go to Longo!

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mitchacho b.

1212

3 years ago

I've been to about 3 Toyota dealers for my RAV4. This one is my favorite. Chris G is my go-to guy. He always makes sure I'm taken care or whether it be notifying me about my cars status, making sure I get a ride home, or something as little as a drink, he's the best! Give that man a raise, son!!!! read more

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Toyota P.

Hello,…

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Markus K.

3 years ago

I have been bringing my car here for service for the past two years. They're great in every way. Easy scheduling of appointments and quality service. I recently had a couple of significant issues and Daniel Juarez was an extremely helpful and qualified Service Consultant. He informed me promptly and proactively on the developments of the repairs and proved to be very skillful in scheduling insurance, ordering parts, labor etc., which resulted in time efficient repairs and ultimately an earlier than expected return of the car. I couldn't be happier. Thanks for the great work! read more

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Toyota P.

Hello Markus,…

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Jorge G.

3 years ago

I made my purchase September of 2022. Ask for Young Ju (626) 387-5694. He was laid back, answered all my questions, and didn't pressure me. During negotiation he had the manager come over to negotiate with me directly. This was a huge plus, not having to wait for the sales man to go back and forth like most dealers do. This was one of the most positive car buying experences I ever had and I would go back to them based on this experience. read more

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Toyota P.

Jorge,…

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Joseph L.

153

5 years ago

Today I'm writing this because of the five star service I have received over the last couple weeks from service advisor John Schubee, and the director of the service department Kevin Young. To start I recently had to take my 2013 Camry for an oil change and some other work needed was discovered. John and Kevin found a way to use the extended warranty I had from Assurant and they got me taken care of. I had to take my 14 Camry in for an oil change, but also to have a strange noise listened to and several parts later the noise is fixed and my wife is enjoying her car again. John, Kevin you guys are amazing. Thank you for everything. I will see you guys again on the next one. read more

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Toyota P.

Joseph, thank you so much for taking the time to leave us your…

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Chriso V.

5 years ago

This is the worst Toyota dealership ever, even with there new management. I came into Toyota 20min early to my appointment to get a normally scheduled oil change and was told the service would take an hour it's been over 2 hour and I have yet to receive my car back, I don't think it should take that long especially when a place isn't busy, but I will definitely never be coming back here again. (Pictures of empty lobby below) read more

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Toyota P.

Chriso, we are incredibly sorry for the experience detailing in your…

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Antonio V.

2 years ago

Had a great experience at Toyota Pasadena finally got the truck I've always wanted. I want to thank Migo Cruz for helping us out I recommend anyone to check out Toyota Pasadena they have a great selection of vehicles! read more

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Sue H.

Elite 26

344

1002

4 years ago

I came in trying to fix a very annoying noise in my car. Dealerships can be dismissive about noises specially because finding the issue can be very tricky. I have to say that was not my experience at Toyota Pasadena. My service technician was Daniel who was patient in listening to my concerns. It took a few tries to find the problem, and I have to say even the service manager, Luis was involved in the process. He patiently drove the car with me a few times in order to identify the noise. We found what was causing the noise for now, but most importantly, I leave with peace of mind because they assured me that if the noise comes back for some reason, they will continue looking for the cause. When a dealership is willing to go the extra mile to find and fix a problem, that is when you know they stand behind their products and their service. Thank you and I will be back for my future service needs! read more

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Toyota P.

Sue,…

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Esteban V.

2 years ago

This dealership sold me a vehicle that was previously in a car accident and no one mentioned it me. Apparently the accident wasn't reported to the insurance company, so there wasn't any record of it. It's just disappointing. read more

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S A.

2 years ago

Great experience with Hany Hegazy! He's was very kind and helpful. Will definitely reach out to him next time we're in the market for a Toyota. read more

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Brenda G.

3 years ago

This is my second review and I just want to say what great service I ALWAYS get from this particular dealership. I think you guys are the main reason I always get a Toyota. I have dealt with Chris Gh****s (for privacy reasons I won't post his full name) but he is such an asset to your company. Always smiling, helpful, and goes above and beyond with all of the customers. I'm big on customer service, I feel it is what separates a company from others, this is why I make the extra drive to this dealership, rather than going to my neighborhood Toyota dealership. Again, keep up the great work. read more

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Toyota P.

Thank you, Brenda, for taking the time to share your kind and…

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Rebekah S.

5 years ago

NEVER will I step foot at this locations service dept. Today I stopped there because the check engine and three other lights went on and I felt it was important to get it checked out even if it meant leaving it. An older lady comes up to me and asked me if I had an appointment? I said, no but I do have an issue with my SUV. She cuts me off and says without an appointment we can't take your vehicle! I said, even if all the dash board lights are on? She said, if they don't turn off you might have to park it. She said you can make an appointment online if you want. She was an older lady she definitely works in the service department because other workers were coming up to her to sign paperwork. Anyway if she's a manager? She has NO professionalism, and NO empathy. I feel bad for her and the people who deal with her. The difference between Wondries Toyota vs. Penske Toyota, Pasadena, CA. is that wondries has professional & ethical people working for them. read more

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Toyota P.

Rebekah, we're sorry to hear of your less than satisfactory…

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Robert L.

3 years ago

They sold me a brand new truck with a dent in the tailgate. The deal took 3 days, and ended up taking off the mark ups, wheel locks $659.00 and Over 7k in mark ups. They sent a paint less dent repair guy that just made dimples in the body. The plastic is not flush on the top tailgate. The only good experience was dealing with Richard. I worte a check to hold the truck. When i went back to give them the check to pay the truck in full, i asked if i can use my credit card to get points for my down payment. He said it was too late, how do you cash a check in 3 hours. The check cleared my account 4 days later. They still had the down payment check. Didn't want to let me use my credit, cause the finance guy didn't like that i didn't want to buy his extremely over priced extended warranties. Stay away from their questionable practices. They have still yet to fix my tailgate. Also they still left black sticky residue from the shipping film. That took me 3 hours to Wax off. That's how i noticed the dent. Go to Longo Toyota they tend to their clients their. (I bought my Rave 4 there). I needed to make changes to the contract after purchase, and no big deal. No mark ups at all there. It was a nightmare to remove the mark ups at Pasadena Toyota. I still paid a 1000 over cause of the door edge protection. Which at longo is free. read more

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Toyota P.

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Rob E.

4 years ago

Haha are you kidding me? I will never go back to TOYOTA OF PASADENA LOCATED AT 3600 EAST FOOTHILL BLVD IN PASADENA, CALIFORNIA 91107. Your senior service manager was rude and aggressive TO A TEENAGER. The fact that you guys could not offer a rental car is completely absurd CAUSING ME TO BECOME CARLESS AND MISS WORK. You will be better off at LONGO where they give you better prices anyways (since they do better volume and get better discounts and are open on Sundays. Don't waste your time with smaller stealerships like TOYOTA OF PASADENA. Because it is smaller, costs are higher and it's so much harder to get in touch with somebody when you need it. Ever since, I have purchased and serviced my vehicles at LONGO TOYOTA ever since that terrible day at TOYOTA OF PASADENA. JUST GO TO LONGO. LONGO TOYOTA ALSO HAS SERVICE OPEN ON SUNDAYS. AGAIN, JUST GO LONGO. I also remember one time we took our mother's highlander to TOYOTA OF PASADENA before the lost key fiasco because the ac was not working at all. Of course they charged us a diagnostic fee and refilled the freon. When it didn't work and took it back they just said there is no other option so they replaced the entire control unit. And of course they charged us another diagnostic fee because they still "didn't know what the exact problem was". JFC... Overall my impression was that NOBODY gives a care in the world here. Not the managers, sales people, service techs, receptionists, and even porters. It's just some corporate organization that takes advantage of the pasadena community. Don't fall for the excuses like 'you are helping the local community', and 'we are a small family dealership'. They say things manipulative things like this just to squeeze more money from customers. You are better off saving money at LONGO, donating it to a Pasadena charity yourself, and writing it off YOUR taxes, not TOYOTA OF PASADENA'S taxes. Never (ever!) have I been quoted lower prices for anything at TOYOTA OF PASADENA CALIFORNIA. I would say that the ONLY REASON to go to TOYOTA OF PASADENA is to get a written quote so you can take it to LONGO. I GUARANTEE YOU LONGO WILL OFFER YOU A BETTER PRICE FOR EVERYTHING! UNLIKE TOYOTA OF PASADENA, LONGO TOYOTA WILL NOT CHARGE OVER MSRP. TOYOTA OF PASADENA WILL CHARGE YOU RIDICULOUS MARKET ADJUSTMENTS AND REQUIRED ADD ONS. LONGO IS ONE OF THE FEW TOYOTA DEALERS IN CALIFORNIA SELLING MSRP. There is no need to go to any other dealership other than LONGO. They do more volume, it's that simple. Your careless reply is exactly how TOYOTA OF PASADENA, CALIFORNIA (located at 3600 E. Foothill Blvd, Pasadena, California phone 6267959787) operates. They will screw you over hard and then later say, "sorry! wont happen again!". The owners are still the same so I would be an idiot to expect anything different going back, Sam. read more

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Toyota P.

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Libby R.

2 years ago

I came here to purchase my Prius and the employees here were very helpful. Sam got to help me out throughout the whole process, and he made it simple to understand everything about the car. If I ever purchased another car in the future, I would definitely come to this location. read more

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Page 5 of 32

3600 E Foothill Blvd
Pasadena, CA 91107
Directions
(626) 898-6818
Call Now
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https://www.toyotapasadena.com

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Does Toyota Pasadena take credit cards?

Yes, Toyota Pasadena takes credit cards.

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Yes, Toyota Pasadena has free WiFi.

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At Toyota Pasadena we offer outstanding service throughout the buying experience. We are here to provide information and test drives before you decide what you'd like, we are here to work with you once you have your heart set on a vehicle, and we continue to be here for you after you own the vehicle and come in for servicing. What's the key to our outstanding service? Simple, first we listen and then we provide information and suggest solutions. That's our process, it's simple and it's transparent.

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Review Highlights - Toyota Pasadena

“Last week I went to Pasadena Toyota and I was approached by Dave Canfield who gave me absolutely excellent service.”

Mentioned in 21 reviews

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Audi Pasadena

4.1

(1.5k reviews)

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

If you're looking for a dealership that actually gets it done the right way, Audi Pasadena stands…read moreout. We recently purchased a rare vehicle that a lot of people were after, and Adrian, along with the sales manager, made it happen for us. Timing, communication, and execution were all on point. The part that really impressed me was how smooth everything went, especially considering I wasn't even in the area. I was hundreds of miles away working on another development when I found out they had just received the car. My wife wanted it immediately. I called, and Adrian didn't waste time. He located the vehicle, locked it in, and worked with the team to make sure the deal got done. No confusion, no back and forth, just straight execution. They went above and beyond to make sure the car was secured for us, and that doesn't happen often, especially with something rare that has multiple buyers lined up. The car ended up being even better than we expected, and my wife loves driving it when she's in La Quinta. That's what matters at the end of the day. Appreciate Adrian and the sales manager for handling everything the right way and making it happen when it counted. That's how you build trust and long term customers.

Personalized Auto Group

5.0

(88 reviews)

Prior to going to Personalized Auto Group, I was extremely stressed searching for a car. I stumbled…read moreacross this small dealership on Cargurus and I was happy I did. Joe and Jimmy are the absolute best! They had so much knowledge on the car I was looking at and I didn't feel pressured to buy. They really took their time with me and Joe also went out of his way to take the car to my mechanic to look at. I truly appreciate my experience here and I will definitely recommend! I got my perfect car for a great price and Jimmy was able to get the APR at such an amazing rate! You're in good hands here. Thank you Joe and Jimmy for taking care of me. I love my new baby!

I was looking for an upgrade to the car I already have and I stumbled upon the car at this Auto…read moredealership. I am pretty savvy on car matters but being honest, car dealerships and mechanics can be difficult because I expect to get taken advantage of if I'm not careful. I hadn't bought a car in 10 years or so and I was prepared to be disappointed and frustrated. This place is not at all what I expected. In fact why can't we have more Auto Dealerships this way??? Life would be amazing! Jimmy and Joe were super helpful. From being very accommodating and flexible on my time, highly transparent in the paperwork and loan details, and also super knowledgable on more than just selling cars. They truly go above and beyond and I appreciate that. Because I had 0 stress in working with them. The only stress I had was making the decision to just feel deserving of a new car. Zero pressure at all from them. But they have my loyalty and respect. I'd give 10 stars if I could! I love my new car and I'm super happy to have found them. Also their prices are fair.

Thorson Buick GMC

3.1

(344 reviews)

Went with my friend to get his new GMC Canyon . We were able to get an amazing deal with no…read morepressure at all. We bumped into Natalie who sold me a truck a while ago. My friend got what he wanted at payments he could swing. Fo sho this is how car buying should be. The place is clean, everyone was friendly ,and we didn't wait to long to purchase the truck. I may see them soon to get my new Sierra .

I recently had one of the most frustrating dealership experiences I have ever encountered while…read moretrying to purchase a used 2025 GMC Sierra EV from Thorson Pasadena GMC. After seeing the truck listed on their website, I immediately called on a Friday and spoke with Walter. I explained my situation, my interest level, and my trade in details for my 2018 Ford Raptor. Walter had me complete the appraisal forms and gave me an acceptable offer on the trade in and assured me that he would make the truck available for me to buy on Monday. Because I live more than an hour away and had family commitments over the weekend, I could not come in sooner, and he acknowledged and agreed to hold the vehicle by placing it in service status. Monday morning, we confirmed my arrival time by text. Everything seemed squared away. After driving nearly an hour, I was two minutes away when I received a call from Chris informing me that the truck had just been sold. I still went inside the dealership to speak with the sales manager. Instead of any meaningful explanation or accountability, I got a simple shrug and a reminder that they "do not hold cars," completely ignoring the fact that their team had already agreed to do exactly that. No real apology, no remorse, no ownership, just indifference. Chris and another associate, Jonathan, did offer to try to locate a similar truck at auction and deliver it to my home for inspection, which at the time felt like a decent attempt to make things right. Unfortunately, that promise turned into nothing as well. I never received a follow up call, not a single update, and no apology from anyone at the dealership. I was essentially ghosted after being told they would help correct the situation. I had gone out of my way to prepare my trade in, rearranged my schedule, and drove a long distance based entirely on their word. The lack of communication, broken commitments, and complete disregard for a customer's time was incredibly disappointing. Thankfully, I found the same model Sierra EV at Culver City Chevy, where I was treated with professionalism and respect from start to finish. I would strongly caution anyone considering working with Thornton Pasadena GMC. My experience showed poor communication, poor internal coordination, and a willingness to make commitments they do not honor.

Volkswagen Pasadena

4.3

(1.2k reviews)

I had a wonderful experience at Volkswagen Pasadena thanks to Arsalan and Mike. They went above and…read morebeyond to help me, including allowing me time to negotiate with creditors regarding a vehicle I was purchasing as a graduation gift for my daughter, who is graduating high school in 2026. Their kindness, patience, and professionalism made the process much easier, and they truly treated me like family. I am so grateful for their support and highly recommend Volkswagen Pasadena to anyone looking for exceptional customer service.

I had a great experience purchasing my car at VW Pasadena. Billy was very kind and knowledgeable…read moreabout the car I ended up purchasing, and the experience was efficient compared to my past car buying experiences.

Land Rover Pasadena

3.5

(481 reviews)

I was looking for a new car, so I finally went to test-drive a few Range Rovers. Nersis assisted me…read moreand he was very informative, patient, and kind. Reasonable prices on the e-Vogue and Discovery Sport. Still debating what I want to purchase. This location is very nice the manager with a bald head who sits at the entrance when you walk in is very professional and makes sure you have what you need.

This dealership and its so-called 'service department' thoroughly ruined my Range Rover Evoque to…read morethe point where the car could not even pass a smog test for my 2025 California car registration. The California Bureau of Automotive Repairs agreed with me and deemed my Range Rover "inoperable." So my Range Rover as of April 2026 was junked. This after I was dumb enough to give Land Rover Pasadena nearly $17,000 over the last 2 1/2 years for repairs. There's an old saying that goes, "Fool me once, shame on you, fool me twice, shame on me." Yes, I should've known better, so I ultimately paid the financial price. So the moral to this story -- if you're reading this -- is to never, ever buy a Range Rover, lest you wish to enter a dystopian automotive experience that you will regret for the rest of your life.

Honda of Pasadena

3.8

(1.9k reviews)

Thank you so much Benito for helping us purchase a family car for our 12 year Anniversary 3/4/26…read moreThank you for trying your hardest to get us at a comfortable price . Thank you to Micheal for helping with all of the paper work as well can't wait to come back a year from now to purchase another car ... Please make sure to Ask for Benito when purchasing a Vehicle

I've had my Honda for 12 years. The service has been okay, but this last time, I took it in to fix…read moremy AC 5 separate times and each time they ordered a new part. Each time, the AC wouldn't work again after a week or so. It was especially inconvenient that they had to keep my car for a week+ each time. However, I'd like to commend the employee Ryan for being honest, communicative and helpful through this frustrating episode.

Sakadi Motors

5.0

(2 reviews)

I needed to purchase a car and found one that was at Sakadi Motors. I contacted Art who encouraged…read moreme to come, see. He told me at the time that he had one he thought I'd like more. Once I arranged for someone to take me to view, we were on our way. I ended up wanting the one he recommended. The purchase went very smoothly and relatively quickly. Art was extremely nice, accommodating, professional, and helpful with the funding. I now have a car, parked in my driveway that's perfect.

Amazing service. Very professional and responsive. I am so happy with the car I bought from them,…read moreand they guarantee to fix any outstanding problems for free in the first three months. I highly recommend them!

Pasadena Motor Cars

4.7

(135 reviews)

I bought a 2006 Aston Martin V8 Vantage. Having read about the car, upon taking delivery I…read moreimmediately wanted to install a high-performance Velocity AP brand lightweight flywheel, twin plate clutch, and ECU tune - so I called Velocity AP directly - Without hesitation, they recommended Pasadena Motor Cars, one of the only VAP partners within 250 miles of my house. In short, Pasadena Motor Cars WAY exceeded my expectation- they perfectly installed the flywheel, clutch kit, and did the ECU tune (big job). Further, my car had a check engine light problem that the previous owner's mechanics were not able to fix. Pasadena Motor Cars solved this quickly, carefully diagnosing without randomly replacing parts on a trial-and error-basis like other shops. They identified the exact certain non-OEM parts that were causing the problem and replaced them inexpensively. My car also had a shifting problem and Pasadena Motor Cars took a personal interest in researching the problem, and at their own expense, tried different transmission fluids and replacement parts to find the best combination that significantly improved this factory defect on first-year Vantages (early 2006). They replaced the trans fluid and a few linkage parts at a great value, and in the end greatly improved the stick shifting of the car. Also, my rear bumper insert by the license plate was loose, I was worried it would fall off. Based on the design, to get to the loose bolt, you have to take the bumper off! To my surprise, when I got my car back, it was fixed! They did this for me as a courtesy! Another example of their service: My left front headlight was about ¼" recessed- I asked them if they could just raise it. This turned out to be very significant! The previous owner had been emphatic that there was "no body work or paint work", but in the process of them raising the headlamp back to factory position, Pasadena Motor Cars identified that indeed, there had been bodywork on the front quarter panel ... This is why I would 100% recommend that if you are buying a luxury/high-performance car, you should take it to Pasadena Motor Cars for a pre-purchase inspection. I asked Pasadena Motorcars to do a lot of preventative work, including hood struts, install a fuel injector, replace ignition components, and install high-performance air filters. In conclusion, ALL the work they did was exceptional, and a year later, I have not had 1 single problem with the car, nor any dash light come on - since I picked my car up from them, it runs and sounds like a private jet. To top it off, I was very picky that they do not put any greasy treatments on the interior when they gave it a wash after service- when I picked up the car it was immaculate, and my favorite picture of the car is 3 weeks after their wash! As you can tell, I would not hesitate to recommend Pasadena Motor Cars. Give them the time required to do your car right, and you will be very satisfied. I am not affiliated with VAP or Pasadena Motor Cars in any way, just a happy V8 Vantage owner. Thank you Aaron and Owen -Chris W.

I used to see them for my Touareg and they were great and at a fair price. I only stopped when I…read morebought a new car and the service is included from the dealer.

Pep Boys

2.8

(299 reviews)

I had a great experience with Pep Boys. They took my call. I told him my situation and they told me…read moreif I come in right now they had availability and I was in an out of there within 45 minutes. Very professional, kind and helpful. I am now enjoying my new tires and will recommend them in the future.

Terrible service provide when paying $500 plus for new tires. Front desk associates were all rude…read moreand could care less and seem upset that I'm there to give them business. Upon picking up the car They completely scratched the wheels and the new tires they put on looked old and dingy. I noticed after they closed since they were so rude I just wanted to pay and leave. Do not take your car here if you care at all about it. I have photos to prove the damage and will be contacting corporate.

Gabriel's Automotive

4.8

(413 reviews)

I had a lot of suspension and break work done. They got it done quickly and professionally. And at…read morea reasonable price. I'll stay with them from now on. Thank you!

Excellent service! I needed a water pump replaced in my car's cooling system. I came in early…read moreSaturday morning thinking it would take a few days--it being a Saturday and all--but I drove out the same day. The team was very transparent and friendly throughout the whole process, which I appreciate.

Precision Wheel Repair

4.8

(91 reviews)

My chrome wheels have erosion inside causing air leaks , and my tire shop no longer fix this…read more Arthur answered my call and was able to take me in within the hour. He is very helpful and understanding. Things were tough after Eaton Fire and he is one of few that truly cared to help out. I was going to only fix the most problematic wheel but he offered to help with wheel with the minor issue as well. His dad Grisha is as amazing, besides cleaning the erosion so my tire won't leak, his workmanship to fix a bent was superb. Highly Recommend!! Precision , high quality, fair price and a business with a heart , i can't ask for more. This is the exact reason why we need to support local business !!

Pros: + They responded quickly to my quote request, even…read moreafter hours. + Technicians were knowledgeable and had my bent wheel fixed in less than an hour, it looks brand new. + Reasonable prices especially for the fast service, and the repair cost around 1/10 of the cost of a new wheel. I would use them again. Cons: - Their store doesn't have the clearest signage but when you enter the line of mechanic businesses at this address they are the first bay on the right.

Rose City Auto Sales

4.5

(31 reviews)

Man, all I want to say is when you're looking at the right places and come across the right people…read more Chances are you're going to find what you're looking for. This does not only pertain to cars but can applied to life as well. Don't want to get too off topic here but I'm.... Happy to take this Tesla model Y performance home and a big thank you to Rose City Auto Sales for making it happen. Apparently a few people came to see the car that day but ended up kicking tires, tiring the staff there in return. Basically, last Friday was my day.

I can't recommend Shant at Rose City Auto Sales enough! Not only do they have a great selection of…read morewell priced used cars here but he made the whole process so easy and got me a great deal on a car payment! My car needed a windshield repair and the engine light came on soon after driving it but Shant was sure to get it taken care of with his mechanic at no expense to me. That's great customer service! Also, I LOVE my new car. Buy a car here!!

Doc's Garage

4.8

(53 reviews)

Doc's Garage provides expert work and expertise for your Hot Rod project. Their troubleshooting…read moredisplays many years of experience. If your Rod is down this is the place to get it road worthy again. I upgraded my El Camino's dash to a Dakota Digital, had them complete the Aircon system and many other things - engine suspension and electrical systems. Now they all are working. A ton of work performed to satisfaction and Jason and Samantha are running the whole show, very well I might add. Thanks for everything and the 10% DISCOUNT

Amazing!! Jason and his team brought my '58 Cadillac back from the dead. Meticulous work. Attention…read moreto detail. You'd be hard pushed to find a more meticulous Cadillac specialist than Jason. Couldn't be happier.

Lextech

4.7

(356 reviews)

This place is the best!!! I wish we could bring our other car here as well but they don't work on…read morethose types of vehicles. I've been coming here for over a year now it's kind of weird that I'm a mechanic shop would make you feel at home, but they've managed to find a way to do that. I've also never said that I trusted a mechanic before, but I genuinely trust these guys. They have a great waiting room area that set up with a television or refrigerator and coffee or tea with charging stations and a couch and They sell homemade chili oil in the office I mean, what else could you ask for seriously?

If you're a woman, don't go here. I was recommended this place from a guy friend of mine.. but omg…read morethe way I was treated. I came in for one simple thing. They sat me down and told me my car needed $8,000 worth of work. That shit isn't gonna work on me, guys. When the one guy told me, i witnessed another guy walk by and laugh because, yes, it was ridiculous. I took my car somewhere else and they said it was fine. I'll Never go back here again. They take one look at you and decide how they can lie to get $ out of you. Good thing I know enough about cars to know they were scamming me. I know I look like a little lady, but I am not dumb to your tactics :)

Car Pros Kia Glendale

3.6

(2.5k reviews)

I went to the dealership to turn in my leased vehicle and initiate a new lease…read more Rick was outstanding in assisting me in vehicle selection and walking me through the process in an afternoon. I am very satisfied with my new vehicle

I just leased a 2026 Kia K4, love the car! The entire process was seamless and a very positive…read moreexperience. Elmira was a gem to deal with, she was extremely helpful and answered all my questions. Joseph was very thorough, explained everything in detail, took the time to answer my questions. My friend that was with me was also impressed and plans on leasing a vehicle from Kia Glendale. Everything, from the initial test drive to driving out the lot was positive. Great experience, very friendly staff and very happy with my new Kia!

World Famous 4x4

4.8

(504 reviews)

I've been coming to World Famous 4x4 for years now and they really are the best! Anytime I have…read moresomething I want to fix on my car they get the job done quickly, a great experience from start to finish. The staff is kind and professional, they always keep me updated throughout the entire repair. You can tell they really care about their customers, 10/10!

Henrik and team are awesome. They helped us deliver the best Christmas present ever and they worked…read morearound the clock and outside normal hours to get it done. We picked up a new Jeep Wrangler four days before Christmas and the team at World Famous met us on a Sunday (when they were closed) to drop it off, ordered the parts and had it ready for a special pickup on Christmas Eve when they were closed. I've had Jeeps since 1985 and Henrik and team KNOW what they are doing. No haggling, no up charges, no BS... straight talk, good recommendations and quality, on time work. I've made the mistake of going to the chain places like 4 Wheel Auto Parts and was always dissatisfied and felt ripped off. Never again. Got the bumper and winch on before Christmas and already setup to go back for the KC light bar and new tires and wheels! Don't waste your time. Feel good about calling Henrik. Tell him what you want and he will get you a straight answer on how long and how much.

DTM Auto Salon

4.9

(200 reviews)

I recently brought my BMW in for some routine maintenance and a few repairs, and I couldn't be more…read moreimpressed with the experience. From the moment I walked in, the team was friendly, professional, and genuinely knowledgeable. They took the time to explain everything clearly, answered all of my questions, and never made me feel rushed or confused. What really stood out was how fair and transparent their pricing was. I had received quotes from a few other shops that were significantly higher -- but here, I got top-notch service without breaking the bank. The repairs were done efficiently, and my car drives better than ever. This shop goes above and beyond, and I highly recommend them to any BMW owner looking for quality work at a great price. I'll definitely be returning for all future service needs!

I am really thankful for the guys at DTM who did an excellent job fixing my Mini Cooper! They have…read morereasonable prices and they are very knowledgeable and honest. I highly recommend them for any BMW or Mini Cooper repairs! :D

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Kim S.

1 year ago

This is a continuation to a one-star Yelp review I wrote most recently. Read carefully: Incident #3: Service agent (Haide Camacho) lied to me about promos that were apparently nonexistent. She discussed that the total maintenance cost for my classic car was ~$2000 including taxes, and that monthly installments of $300 would be allowed with a credit card. Guess what? Haide calls back in a few days to say that the promos are not applicable, thus adjusting my rate to $3000 total NOT including taxes. What happened to the ~$2000 total that we were talking about originally? I was ALSO told the minimum payment was $500/month and NOT $300/month for installments, and ONLY debit card would be allowed. I already budgeted my money accordingly with what she said to me from the very beginning about how $2000 would be the set price. Does this dealership not realize how infuriating this is for customers like myself? Incident #4: (Continuation to #3) I meet with Sam Symes, the Marketing Director, to talk about the promo lies and the ridiculous price increase by Haide Camacho. One of the resolutions offered by Rose Rosales and Sam Symes was "1 free complimentary wash" for my classic car. Tell me why EVERY single time I took my car to this dealership (about 5 times total), I was always told that the car wash machine was "not functioning, inoperable"? So suspicious. This is next level deception and a huge waste of my time. Incident #5: The last time I got my car serviced with Miguel Santiago, I was greeted by a staff member outside where the Service Car Drop-Off was. The man himself said, "Head over to Door # where Miguel is, if you even know where that is". I for a fact know where to go and where that is. So don't give me that self-entitled attitude so early in the morning. I brought this to Miguel's and Rose's attention as soon as this happened, and neither of them seemed to care about my situation. Talk about invalidating my feelings as a customer. Sound familiar? I've never had to deal with these kinds of BS at any other dealership besides yours. I name dropped so many of your employees so don't even think about accusing me of lying. I have nothing to hide. Avoid this nonsense dealership if you really care about your car, your time, and your money. These under-qualified morons are not worth the stress and the frustration. read more

Mehul S.

2 years ago

Exceptional Buying Experience at Toyota Pasadena. High quality customer satisfaction and hospitality. From the moment I stepped into Toyota Pasadena, I was met with an atmosphere of professionalism and warmth that is rare to find in the automotive industry. But what made my experience truly outstanding was the incredible service provided by Koko. As a first-time Toyota buyer, I was understandably nervous about making such a significant purchase. However, Koko made the entire process not just stress-free, but genuinely enjoyable. Koko's approach to customer service is unparalleled. He listened intently to my needs and preferences, guiding me through the selection process with patience and expertise. His knowledge about the Toyota RAV4 was impressive, providing me with all the information I needed to make an informed decision. What stood out the most, though, was how he made me feel like family. His genuine care and dedication were evident in every interaction, making me feel valued and respected. The purchasing process was smooth and transparent, with everyone at the dealership going above and beyond to ensure I got the best deal possible. The entire staff was meticulous in explaining all the features of the RAV4 and the various financing options, never rushing me and always taking the time to answer every question I had. Special thanks to Koko's exceptional customer service, I drove off the lot in my first-ever Toyota RAV4 feeling confident and excited about my purchase. It's clear that Toyota Pasadena values customer satisfaction above all else, and Koko is a shining example of that commitment. I cannot recommend Toyota Pasadena and Koko enough to anyone looking to buy a new car. They have earned a loyal customer in me, and I look forward to returning for future car purchases. If you're in the market for a new vehicle, do yourself a favor and visit Toyota Pasadena. Ask for Koko; you won't be disappointed! read more

Liset E.

12 years ago

STAY AWAY!!!!! I took my 175,000 mile, ten year old, van in for a very serious life threatening problem involving brakes being triggered on their own when turning, and that were a serious threat to my spouse and two children. I myself am a very highly educated and professional woman. I was told that it would cost over $3,000 to fix this specific issue. THEY WANTED over $5,000 for this van worth possibly not even that amount, but that was to include several issues that I did not want fixed. I left it for repair. Came back next day, told it was fixed, I paid them over $3,000! I took my two young children, and my husband, to Idyllwild just after my return to home, and going up the windy road, my braking started again, it was snowing, and my family and I had to drive for our lives not to run over the cliff!!! We came back down the hill abandoning the plan we had for our trip! We returned to Toyota Pasadena, and they said that it must be something else, and that we must pay them $1,500 MORE to get it fixed. I took the car out of there. They ignored my attorney's demand to repair it or to refund the money. I am going to have to dump this car (which I guess I should have done before but I did not, relying upon TOYOTA PASADENA that they would fix this problem!) Totally bad customer service, I have the same life threatening problem now as I did before I took it in to them, and they refuse to honor their promise to fix my car. I think it is bait and switch and I think they are dishonest and I think they are incompetent and I think you should STAY AWAY!!!! But these are just my opinions and you could just take a chance - after all, "they are a dealership" which is exactly what I had thought! read more

Jose T.

102

10 years ago

Despite the negative reviews you may read here no place is perfect but wow I'm satisfied with Toyota Pasadena long story but basically my car wasn't starting the reason it wasn't was because I had broken my key the day it no longer started working I didn't know at the time that was the reason and I was stuck in LA towed my car back to Pasadena and wasn't able to address the problem due to my work schedule so the only thing I could think of was take it the dealer since they know more about Toyotas themselves I called on the weekend on Saturday and spoke to Bobby Loi and he was able to get me in despite it being super busy I took my vehicle there i give this place a 5 star because they had a lot patience with me because my IPhone doesn't work well and overheats badly when I call someone so it last like 6 mins or less talking so basically it was difficult for them to get ahold of me calls always dropping between me and Bobby while he explained what the issues with my vehicle but he had patience and was Able to fix my car plus they did the recall warranty that needed to be done and fixed my rear suspension at a reasonable price and their Manager Kevin Young was great and understood my situation of how difficult it was to get for me to get my spare key there since my work schedule Also he fully explain the repairs done and they didn't charge me anything for it being there so long definitely recommend this place and Bobby Loi and Kevin Young read more

John T.

16 years ago

Went to Toyota of Pasadena this weekend to buy a car for my Dad. I parked in the street..... walked in, no one helped me, asked for help took 5 min to get someone to help me. There were 6 of them just Standing around .....Maria came up to help and asked me what i wanted..... Something is wrong I thought. I look young but not shabby. She said they did not have the car and i asked what was wrong... She just smugged and said she did not have the car. A LIE (i called and they had the car in the back lot, it just i wasted her time) as when i went out and drove my Bentley GT in 3 sales persons came out and since i had tinted windows no one knew. I got out, told them all off and spoke to the manager..... All the things people are writing below is True, Very True and Sad. Don't buy your car from here, its only a Toyota its not that expensive to pre-judge people. (nothing wrong with Toyota, don't get me wrong, I was there to buy one) Sales people and the manager at that dealership should all be let go and new ones hired. I have been to many dealerships and Toyota of Pasadena was the WORST. Treat people like crap just because you think they can't afford it. Nuff Said Toyota a good car, LOngo a good dealership. Talk to Tony H. no pre judgeing. read more

Janet V.

11 years ago

Fantastic service, I use to go to the "big guy dealer" but they treat you like a number, no personality and unfriendly. Wow, I drive up and am greeted by the nicest young man with a smile on his face, refreshing! He told me my advisor will be there in one moment to help me. Sure enough I was welcomed with a handshake (whens the last time that's happened to you) and I said " this is the place'. They asked me if I wanted a car wash or the option to decline and help save water for the serious drought. My car still looked clean and what the heck, I would rather the farmers have water. Comfortable inside and a very nice coffee machine, so many choices. Hooked up with the wifi and before I knew it they told me the car was done. Cashier smiled and said good morning and I was out of there in a very reasonable time. I don't believe these negative reviews on here, these people rate everyone and everything negatively. Their life must suck and are probably insecure and lousy at their own jobs. Wake up, they service your car here and go over it with the inspection sheet. People must have no clue on what it takes to fix a vehicle. I'll be back in 5,000 miles like you said, thanks again! read more

Briana T.

2 years ago

I visited this dealership with the intention of purchasing a vehicle. Regrettably, my experience was marred by the unprofessional and unethical behavior of Paul. He insisted on adding extra features to the vehicle, claiming it would result in an additional cost of $5,000. When I expressed my clear and explicit disapproval of certain features and declined their inclusion, Paul, in a dismissive manner (with a smirk), callously stated, "We're putting them on." Feeling left with no alternative, I decided to leave the dealership, expecting the matter to conclude there. However, I was subsequently contacted repeatedly by the dealership staff, attempting to convince me that there was a misunderstanding. I want to stress that there was no misunderstanding. I explicitly communicated my preferences, and Paul's actions were a blatant disregard for my wishes. There was no miscommunication; rather, it appears to be an attempt to cover up the unethical conduct that transpired during my visit. I believe such actions may not only be unethical but also illegal. Paul's behavior and the subsequent attempts to downplay the incident have left me deeply dissatisfied. read more

Dianna C.

Elite 25

248

470

2 months ago

I'm extremely disappointed with the experience at this Toyota dealership. My sistet brought her vehicle in specifically for an oil change, yet the service performed was a tire rotation instead and she was still charged for it. This kind of oversight is unacceptable, especially when customers trust that their requested services will be followed accurately and transparently. To make matters worse, she was previously under the impression that her warranty would cover necessary repairs, including a backlight issue she recently discovered. However, the dealership is now denying coverage and providing inconsistent explanations, which has only added to the frustration. Clear communication and honesty are the bare minimum customers should expect, and unfortunately, that was not the case here. Her time is precious and wasted here. Overall, this experience reflects poor service management, lack of accountability, and questionable business practices. I would strongly encourage others to double-check all services performed and get everything in writing before agreeing to any work at this location. We will be doing further complaints to the head hancho. read more

Cubin N.

1 year ago

I recently had a great experience purchasing my car at Toyota Pasedena, and I highly recommend this dealership-especially for women or anyone who doesn't want to deal with the usual stress and pressure of car shopping. As someone who doesn't know much about cars, I first hired a car broker to help me. While the broker gave me a fair deal, they couldn't get me the car in the color I wanted. That gave me the confidence to go directly to the dealership with the broker's pricing in hand. When I brought the price quote to Toyota Pasedena, not only did they have the exact car that I wanted in the right color, but they offered it to me for $1000 less than what the broker had quoted. The entire process was smooth and quick, I was able to finish within an hour. A big shoutout to Alex (manager) and Medhi(salesperson) for making the experience so professional, respectful, and efficient. There was no pressure, no games, just honest and helpful service. If you're looking to buy a car without the usual dealership runaround, I highly recommend Toyota Pasadena! read more

Jesse L.

10 years ago

From now on, I'll be having my Camry serviced here. As soon as I arrived the guys directed me, greeted me and called a service person to start the process. Serviceman Louie paid attention to me and listened. Seems like other places just want to get you in & out without caring for the client. Louie was very knowledgeable and while in his office checking me in, asked me if I needed a shuttle to return home and coffee. While this may be basic, it's how it's presented. The sincerity and genuineness from him is believable. Later I received a call back with diagnostics, repairs and final costs. NO EXTRA REPAIRS OR HIDDEN COSTS, like some service shops try to defraud you. Louie used a coupon code/pricing I didn't have or expect. I returned back to Toyota, spoke to Louie with final confirmation. I'm a skeptic but I believed when I saw my billing. My car repairs were done correctly, I can't even identify them. With the professionalism I received from Serviceman Louie, I'll let him take care of my car as long as he's there. Awesome Job Toyota! Finally, a Service Dept. that Cares... read more

Rocio G.

139

462

3 years ago

I scheduled a visit for my vehicle in response to an engine maintenance alert. Despite the absence of any driving issues, I entrusted my car for a diagnostic assessment. Following this, I received communication indicating a coolant valve bypass concern, necessitating a replacement part at a cost of $150. Subsequently, I acquiesced to the repair work, which, regrettably, incurred an overall expense exceeding $1,000 due to substantial labor charges. Regard for the cost, I assented to the repairs. However, upon collecting my vehicle, I discovered an unfortunate circumstance: the engine cover located at the underside of my car had been damaged, presumably during the course of their service. Notably, there was no prior communication from the service provider, acknowledging the impairment or extending an apology for the oversight. This is disheartening, especially given the substantial amount invested in rectifying the initial issue. The lack of transparency and accountability is disappointing, and it has certainly marred my satisfaction with the service experience provided. read more

Danny L.

15 years ago

I left my car in LA over the Christmas Holiday and accidentally left my interior light on. I called Toyota of Pasadena and they said to bring my RAV in that night and they would replace my battery. On the next day when I picked up my car, the battery cover was scratched and not secured tightly. I brought my car back and the service rep said it was not their error. Finally they secured the cover down and be he did want to replace the scratched cover. I was concerned when I read so many negative things about Toyota of Pasadena on YELP. I contacted the Service Manager as I began the steps to work through the process of moving toward the General Manager and then if necessary, small claims court. Jack Miller is the Service Manager and when I spoke with him over the phone, he assured me he would look at this for me. He asked me to email him photos. He then contacted me via phone and agreed to replace the part. Jack Miller corrected an error by Toyota of Pasadena and because of him alone, I will consider doing business with them again. Thanks Jack! read more

David G.

2 years ago

I recently had the pleasure of working with Salesman Carlos, and I cannot speak highly enough of his professionalism and dedication. Carlos was incredibly helpful and persistent throughout the entire process. He went above and beyond to ensure that our needs were met and that the deal was executed to the best of our convenience. Despite the high demand for the vehicle we wanted, Carlos made the process smooth and hassle-free. He kept us informed every step of the way and was always available to answer any questions we had. His efforts made what could have been a stressful situation into an enjoyable experience. When the vehicle was ready, Carlos ensured everything was quick and efficient, getting us out the door in no time. If you're in the market for a vehicle, I highly recommend asking for Carlos. His professionalism and commitment to his customers are truly unmatched. read more

Daniel F.

3 years ago

I recently purchased a 2023 Toyota GR86 from this dealership and had an outstanding experience. The entire process was incredibly smooth, and what stood out the most was the absence of any sales pressure. Carlos Villanueva, my salesman, was not only knowledgeable but also genuinely helpful and assisted me with any questions that I had. He guided me through all of the features of the GR86 and made the whole experience enjoyable! I also want to highlight the seamless finance process with Alex Fernandez! It was a pleasure working with him; he made the paperwork easy to understand and ensured a smooth transition to ownership! The dealership definitely provided a relaxed atmosphere, and I felt valued as a customer. I highly recommend this dealership, especially if you're fortunate enough to have Carlos assist you! I'm looking forward to enjoying my new purchase!!! read more

Afarin B.

2 years ago

My first experience to buy a Toyota Corolla from Pasadena was so wonderful .. i asked them to give me information about my request they introduced Daniel to me .. He was very polite and helpful . He knows every detail of his job and patiently explained and answered my questions. Then i made decision to buy second car from Toyota.. I contacted him, less than a week he sold me another car.. any time i texted him he responded details of information.. i highly recommend him to my friends to buy their vehicles from Toyota Pasadena with a wonderful expert Daniel. I went to many places of Toyota dealers to buy a car i didn't because their services were poor and they didn't like to spend time to answer my questions. I was really disappointed from them... finally i found my ideal Toyota dealer in Pasadena to buy my next car. read more

Shawn T.

10 years ago

Another great service experience here again. Made an appointment with Bobby Loi this morning and was able to get in there today to take care of my scheduled service done on my Prius. That was greatly appreciated because I have a busy work schedule and he was able to accommodate that. When I arrived, I was greeted with a friendly welcome by a man who I thought was a service writer but actually he was the service manager, Kevin Young. I thought that was pretty neat seeing a manager out there on the service floor greeting customers. All in all, Bobby was able to get my car in and out of service pretty quick. He was very courteous, offering me beverages and to stay cool inside the dealership because it was quite a hot day. Definitely, will continue recommending friends and family to come here for their service needs. read more

Angelo D.

2 years ago

Dear Toyota Customer Service Team, I am writing to express my disappointment with the behavior of a manager I recently interacted with regarding an issue with my brand new vehicle. Unfortunately, the manager was not only impolite but also displayed a lack of empathy toward my concerns. I had expected a higher level of customer care, especially when dealing with a new car that was having issues. Instead of offering assistance or attempting to understand the situation, the manager's response was dismissive and unhelpful. I felt that my concerns were not taken seriously, and the interaction left me feeling frustrated and disrespected. As a customer, I believe it's essential to be treated with courtesy and understanding, particularly when addressing an issue with a new purchase. Never again. read more

Cary B.

12 years ago

I went here yesterday to purchase a 2015 Tundra. I spoke with Andy in internet sales over the phone who gave me a very far qoute on what I wanted. He was up front with me and showed me all the numbers. He had me in and out of the dealership with no hassle. I can not speak for anyone else in sales at this dealership, but Andy was great and pressure free. I should say several hours prior I went to Hooman Toyota and they tried to rip me off. They wanted me to pay over $4000 for the same vehicle with less options. Hooman Toyota tried to pressure me into a lease when I want to own. They qouted me a interest rate through Toyota financing that was 3% higher than the Toyota financing I got at Pasadena of Toyota. NEVER go to HOOMAN Toyota of Long Beach unless you want to be lied too. read more

Paul M.

11 years ago

I had a flat tire in the morning so I took my car to Toyota thinking they were the best place to go to. They changed my brakes, but did not change my tire. They just pumped some more air back in. I know it was flat because I saw a nail in my tire and it was flat on the ground before Triple A helped me pump air into it temporarily. I drive from Foothill to Huntington and in that few minutes, my PSI went from 40 to 30. The same day I took my car to my usual mechanic who said I definitely needed a tire change and helped me order one right away. I wasted a whole day with no car, spent $700 on brakes I did not think needed to be changed, and still drove away with an unusable tire. If they can't figure something so simple out, how can I trust them with a complicated problem? read more

Caoimhin B.

14 years ago

Bought my 2010 Prius here, and have been bringing it in regularly for servicing. Within the first year, the underside engine cover broke and is still hanging down. The last few times I've gone in for service, I've mentioned the problem, but no one even bothered to write it on the form. I would pick up the car, get home and realize that they hadn't fixed the cover AGAIN... Each time I would think, oh well, I'll bug them about it next time I'm in for service... I now find out there was a service bulletin about this issue in April, 2011. Of course, one year, and two oil changes later, my car has more than 36,000 miles on it, so it isn't eligible to be fixed any more... Not once did they mention that there was a service bulletin... Avoid these guys like the plague! read more

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