My husband and I have been looking for a new vehicle for over six months. Previously, we had identified the Internet Manager, Phil Salman, Memorial weekend, we went in person to check out some vehicles we might be interested in. Phil immediately came out and warmly greeted us and made us feel welcome. With no pressure or rush or being pushy, (like we had experienced at other car dealerships in the area (Nissan /Chevrolet / Chrysler/ Dodge) we were able to peacefully observe and ask questions in a non-hurried way. We really appreciated this. My husband has several physical challenges and is tall, over 6'2". Phil was great in addressing all of our issues and chose several vehicles we could easily look at. He listened to what we were really saying. He is exceptionally versatile, very intuitive, and easily understood what we were really asking about and wanted. He gave us several general offers on several vehicles. We went home to process it all. Via internet we communicated again. Phil found one vehicle we might be interested in. June 1st, we found Phil again, and looked at and drove the vehicle we thought we really wanted. Again, we felt Phil was highly knowledgeable answering all our questions. He very thoroughly explained patiently all the functions of the vehicle. We decided to buy the 2013 Camry SE, and proceeded with the paperwork. Phil patiently worked with us and helped us through the process even though we were very slow in doing so. His patience and calmness and peacefulness is very appreciated at this point. Phil introduced us to the Financial Manager, Levan Gordzholadze, who thoroughly, quickly and again very patiently assisted us through the financing and paperwork. After we bought the car, Phil took us out and we took possession of our new 2013 Camry SE. Again, at this point, Phil very thoroughly explained patiently all the functions of the vehicle before we drove off. June 6th we turned in the vehicle for the PermaPlate sealer we purchased. The Service Department was so clean and orderly, and the Customer Service Persons were so friendly, efficient, quick and helpful, it was a very pleasant surprise and very appreciated. The waiting area and service entrance are very accessible, clean, neat and highly efficient. The Shuttle Service driver was very cheerful and quickly got the passengers and myself back home. A few days later, we had more questions about some of the electronics and Entune applications; Phil took time to again, explain and answer all our questions at that point, and said to call anytime if we needed further assistance. So our new adventure and journey and experience with Toyota of Pasadena has been nothing but fabulous. We are very happy and look forward to many years of relationship with them. They made us feel like family. I think that is exceptional and very desired in this day and age. read more

HORRIBLE customer service. I cannot imagine having received worse service. After waiting who knows how long and after SEVEN employees walked past my car without acknowledging me as a customer, I had to walk in and get the attention of a service employee who acted overly confident for working at a place that offers such unprofessional service. Maybe if Toyota of Pasadena had their employees actually tend to their customers instead of watching baseball in the lounge, the service would improve. It would also improve if their employees acted the least bit intelligible or alert. There is NO WAY this location could be BBB accredited. I am disgusted and will not return to this location. read more

Another great service experience here. I went in for my 15,000 mile service for my Toyota Prius. I spoke to Roll over and phone to set up an appointment, and she helped me when I came in. Service was prompt, and Roll was very friendly and informative. They had a promo running in which you could bring in an unwrapped Christmas gift for a child and get a discount. Great idea. Wonderful for the less-fortunate kids in the community, and a good deal for Toyota's customers. I used to hate car dealerships (especially Toyota of Berkeley -- don't get me started!!), but this dealership has really turned me around. I don't know how they do it, but their service is awesome. read more

Stay away. Don't walk in. Walk the opposite way into any other dealership. This location is a bunch of crooks. They will say anything to make a sale. And in case you're wondering- not a good one. I came in and originally dealt with Paul Hoong (manager) and Richard. They were great. Especially Richard. He was the ONLY reason I walked back into this dealership. I initially was going to buy from paul & Richard. I unfortunately didn't have time that same day to sit and deal with the buying a car process, I had to leave. I came back the following day and I was dealing with the biggest headache of life. I spent 3 hours at this place and got nothing accomplished. Argument after argument. David James or James David not sure his name is the absolute worst. The WORST. him and Albert (manager) were literally the worst "business" people do deal with. They would not honor the deal that Paul originally gave me and they kept insisting that it COULD NOT happen. They wouldn't answer my questions and they tried to sell me a used vehicle that I was not interested in. We sat down to do numbers for the car I was interested in and they kept insisting that I take the other car because it was a better deal. You. Guys. I have never in my life seen anything like this. Finally after going through 2 other salesmen and the general manager- Chad Najaar (who wouldn't even come out to see us because he was "pissed off" according to his employees) we agreed upon a price. We get to the financial person who I forgot what her name was (I want to say Sandy but I could be wrong) she starts to tell us about the car we are buying and she changes the RESIDUAL VALUE of the car we already agreed on. That's when I had to walk out of this place. There were so many red flags from the moment I walked in. I told her I am not comfortable with these numbers and this is NOT what we agreed on and she went to go talk to someone outside her office (her office has a door that leads outside) and whoever she was speaking with cussed her out. She kept politely trying to tell them that we were unhappy and the man kept telling her "he didn't give a F and that's what we got if they don't like it they can leave and that's it". They didn't think I could hear them but the walls are thin. How rude to let a paying customer hear this. I honestly was appalled. These people do not know the meaning of teamwork or customer service. The sales people also kept insisting there is NO disposition fee for a lease when in fact there is. They were giving us false information to make a sale. One sales man -his name was jerry- signed a paper stating that we could not get a better deal than 230 a month with 4000 down. He said that if we got this he would quit his job and take off his pants and underwear and go stand in the street. (Yes, this is the level of professionalism at Toyota of Pasadena) well jerry- I went to Toyota of Claremont, put 2,000 down and pay 200 a month for the same car your dealership was trying to SCAM me on. Including a LIFETIME of free oil changes. How do you like them apples? I'm writing this review not to bash Toyota of Pasadena, but to warn people before they deal with dishonest people. Don't go here. See my review of Toyota of Claremont, please. read more

My experience with Toyota of Pasadena is with their Service department. The only reason that I take my car here is that we have free service and they are literally right down the street from us. This is how my last service went. They weren't responsive when I arrived, I waited there for someone to approach me to ask me if I needed help. Even though service reps walked around, it took 3-4 minutes before someone approached me. When I finally worked with someone, they told me that I could not use my coupons there, even though I had just talked to someone in their service department who said I could. He ended up finding the person who said I could use the coupon and then told me to go to her, which is ridiculous in itself. Why not just finish me up and take my car in? When my car was finally done, they called me to tell me it was ready. They picked me up an hour later at my house (which is a great service by the way, but I think most car dealerships offer this type of service) and brought me to the dealership. When I went out to pick up my car, the rep there asked me if I had ten minutes to spare so they could wash my car. (again, a terrific service, but I think most dealerships offer that now too) My complaint here is that my car was done over an hour ago. Any normal person would probably expect that they'd wash the car before they called to say that the car was done...or at least get the car washed sometime after calling me, instead of waiting for the customer to arrive, then asking them if they want the car washed. This didn't just happen to me, this happened to 2 other customers in the area; where the rep asked if they had ten minutes to spare so they could wash the cars. Anyway, that's my rant for the day. read more

Purchased a used certified Prius. The initial salesman switched, but I think we ended up with a better salesperson. Ask for Vick, he is professional and responsive. The transaction was pretty smooth, not high pressure, you are free to make a decision. the location is clean and the staff is friendly. Please pay attention to the sticker and what the model includes. Especially on used cars. The dealer/sales made good on an issue we had. Service dept appears to have improved from reviews posted. Shuttle was good. Will post update after completion of work. read more

I stopped by a few days ago to check out the Venza, I was helped by Cecille Benitez. I gotta say she's been more helpful than any other sales rep I've been helped by in the past week. We took our time observing every detail of the Venza, I really liked it but told her I had to come back the next day to see about a good deal. Eventually the day after she had called and had the car all ready for me :) I got a really good discount with the manager and left with my car and overall a good sales experience! Thanks Toyota of Pasadena! read more

This dealership has terrible sales tactics. I found a car online, posted both on their website and on autotrader for $18,888 with a note that said 0% for 60 months. I live approximately 1.5 hours away, so I called to confirm the information. The sales person and manager confirmed that the car was still available at that price, and that the 0% for 60 months on pre-owned certified cars was an ongoing promotion. Of course after driving 1.5 hours, the sales person informs me that the car not only sold while I was on my way, but that the price was stated incorrectly online, and that the car was really priced at $21,500. As if that wasn't bad enough, when I asked about the 0% for 60 months deal, the sales person back peddled, and essentially admitted that they lied to me on the phone. Talk about terrible business practices. If you are considering driving here because of a "deal" you see online, save yourself the time and don't go. I went directly to Cerritos Toyota after leaving here, and the sales people there were much better. I ended up buying a Prius that night from Cerritos. Hope this helps somebody avoid being tricked into driving to a crappy dealership. read more

Horrible customer service. I was looking to purchase a new vehicle and Chrissy and Tom were the two sales people I worked with. Told me they would match the price I got quoted from another dealer. Made an appointment to come get the car and she texted me an hour before I went in about purchasing the car. When I got there she barely greeted us and had another sales man come out to tell me that the car was sold an hour prior when she also texted me around that time to go on in. Wasted an hour of our time. Horrible. Chrissy then calls me a week later saying the vehicle is in and again we gave them another chance. Told her what day i was going in and didn't bother telling me she was off. Went in this morning and once again "the car just sold". She told me she would text me saturday letting me know the status of the vehicle and she didn't. This place is just a waste of time. They have horrible customer service and i am glad i didn't give chrissy the sale cause every time we communicated she was full of attitude. All they do here is waste your time and lure you in. read more

Service we got from Big George was amazing!!! Will definitely recommend coming here and recommend all my family and friends to purchase their cars. From the time we arrived to the time we got the car was by far the quickest time Ive ever spent at a dealership!!! read more

I have been an Audi owner for 15 years. A move to a snowy area necessitated something with 4-wheel drive. I went to Toyota of Pasadena and have nothing but GREAT service since I bought my Highlander. I got a great deal on my SUV, and have had an amazing experience with service. This morning, Molly, checked me in, called for a ride back home, and even sent an email to my sales guy, Dave, to remind him that I needed detailing on my car. I am BEYOND impressed! read more

WORST CUSTOMER SERVICE!!! I tried to get information about my car that I purchased here almost 5 years ago. First the receptionist transfers me to service department and service transferred me to another person who would know the answer...Yeah surprisingly that person didn't know the answer and she was gonna transfer me again. I had to say politely that this was the 3rd transfer already so she said ok let me ask that person first if she knows the answer...and what do you know...that person doesn't know either! So finally they transferred me back to the receptionist for another department that would know the answer for sure...yeah right! I was put on hold 4 times until the receptionist got tired of me and she got a hold of somebody to talk to me. And again, this person couldn't give me the information that I needed...he said he'll try to find the information for me and he will let me know. Did he ask for my phone number? Nope! So how would he call me to let me know whatever he could find. What a mess! I wouldn't recommend this place to anyone else. Thank God we got our second car from a different Toyota dealer! read more

I do my car regular maintenance，this location very near my house，when I send my car there，then I need waiting about 4hours，when I confuse how I can get home，Joage who is my car service advisor，he told me the driver can drive me home，that's amazing！when my car is finished ，they picked me up from my house，its very convince service！ read more

Let me start off by saying that I originally planned to give this a one star, no thanks to Bobby, who was my service advisor. My appointment was at 12:15pm, I showed up at 12:08pm and he kept me waiting on the drive until 12:30pm. Mind you he didn't apologize for keeping me waiting. I explained to him how the lights on the dashboard kept randomly turning on but then they just turn off. He told me if the lights weren't on now then I shouldn't leave the car and waste my time. He also told me no point leaving the car now, since is it's too late and the car might have to stay over night. Um, yeah okay so, I'm here now. So just do it now? Basically, anything I would tell him he would disregard. It was like a constant battle with him. He said it takes 2 hours but my car wouldn't be ready until 3pm (so that's actually 3hrs ) but then doesn't call me until past 4pm, tells me the battery was loose so that will be 90 dollars for checking the car and 65 dollars to tighten it. What?! Seriously?! In what world does it cost 165 to simply tighten a battery. Anyway, then he tells me I can't get a shuttle ride because they stop doing them at 3pm (the time my car supposed to be ready). And again mind you, he didn't bother apologizing for the major inconvenience. Then tells me, "if you have a problem with it, talk to my Service Manager". I had to pay 10 bucks for an Uber to take me there. It was an awful experience. I felt like he had absolutely no respect for me. Luckily, I asked to speak to the manager and Luis was extremely helpful and very respectful. He listened to me vent completely and apologized for the way I was treated. He thoroughly explained my car troubles. He was very professional and made me feel valued. I understand sometimes there are some bad apples, but it doesn't mean the entire establishment is bad. The receptionist was nice and the shuttle driver was great. This shows how great this shop is to turns things around! P.S. I plan to come back but definitely not with Bobby Loi. read more

Dave C was awesome and I recommend him for your next car purchasing. Easy and honest. Great customer service!

Okay so I have to leave a 2nd review because this time I had an appointment with the service department for installation of some warranty items I purchased. Gabby was great! She was so helpful and provided remarkable customer service. I inquired about window tinting and she set that up for me as well for a very reasonable price. They did a great job and also washed/detailed my car better than any car wash place. They are seriously the best! read more

Forget calling to just ask a simple question like how much an oil change is, because it'll take forever to get an answer or even get anything at all! I called just to find out what the general price is for a simple oil change. Got transferred three times just so the last person could tell me there was no one available to tell me a price!? Are you serious!? how do you run a business where you cant give someone a simple answer like the PRICE OF AN OIL CHAHGE. When I asked the lady "so you cant tell me what your price for an oil change is??" Then what? Call back later when there is someone to tell me?? All I got was sorry no one is available right now. Wow.. I hung up called back and immediately asked for a manager. Another long hold.. what is rediculou is that they have to ask you a million questions just to give you a price. And when I finally get a price $70!! Just for an oil change on a 2008 Camry!! Then the manager proceeds to give me the bull crap about how I'm not going to find it cheaper anywhere else and how all thier employees are certified professionals, and how the price on gas has gone up and so does oil blah blah.. are you kidding me?? It felt like just because I'm a girl he was talking to me like I'm some kind of idiot. An Oil change is not that hard to do, and never in my life have I paid $70!! Which also FYI the bull crap about not finding it cheaper, Toyota in la crescenta charges $39.99!! For the same car model, no coupons needed. So stop with certified bull crap and stop robbing people of their money. Never bringing my car here again! On top that this was only ONE of the issues I've had with them. Aside from the long waits and poor estimates of when your car will be ready.. read more

I started my car search on truecar.com, costco and edmunds.com. After settling on a highlander, I began searching for inventory. Several dealers (pasadena, tustin and longo) had the car I wanted so I started with the negotiations. Pasadena had a model with lots of extras that I didn't need and didn't want to pay for, Tustin had a demo model which had over 4000 miles on it, and longo had the exactly what I wanted. Anjelica B (Pasadena) responded to my email with an information on the car and the msrp. I emailed back that I wanted the best price and that I was not interested in all the options that were on their highlander. I told her it was ok to text me so I could respond more quickly to her. She offered a price which was at their cost, sent me the detailed info on the car and real photos of the actual car (website had stock photos). She had to take these photos herself and then upload and send. Great car but again, not interested in all the features that happen to be on that car. In between my txts with Anjelica, Tustin Toyota gave me a quote for their demo model (over 4000 miles) which was more than Pasadena AND the car had less features. Not to be left out, Longo also had the same car (no demo, low miles). I was thinking this was the car. I expected them to drop to cost too like Pasadena, but they gave me a quote that was $89 less than Pasadena's final offer. Why not get more features for $89? Also, not to be outdone, Huntington Beach Toyota also quoted and after I told them my pricing, they said to get the car from Pasadena. Seems that Pasadena had a special order for this particular car and the buyer backed out. Too many bells and whistles for most of the buyers out there so the car sat at the lot. I felt like Anjelica worked her manager for me because she knew I was serious and they wanted to move this particular car. Seems I got it for under their cost, yay for me! By the time I actually set foot in the dealership, the pricing had already been taken care of. It was an easy transaction with a great salesperson. Anjelica was a dream, she was professional, courteous, and very knowledgeable. She even sync'd my phone for me. Pretty painless and a good deal, can't ask for more than that :) read more

This is a costco dealership but they quoted 300.00 above cost on our particular truck I was looking for? I found it 1k below cost and they couldn't match it for me. The next year i bought the identical truck and didn't get the same deal but still 500k under invoice. The Internet and fleet dealer are great but their hands are tied. The free coffee machine is great here. The best thing to do is to still negotiate with the dealership looking to want to make a deal without the hassle. read more

1. We had made an appointment for 9:30 and it took them 45 minutes to check us in. They apologized for the wait and said that everyone with appointments later in the day dropped their cars off early. When we made the appointment we were told that it would only take about 1-2 hours. we still had to wait until 2pm to pick the car up for an oil change and to fix a recall issue. They had a shuttle to take us back home after we dropped the car off but we ended up taking an über back to get the car after getting a call saying it was ready for pick up. 2. The car was not ready for pick up when we arrived. We were told to wait for 10 minutes. Not a huge issue but if they called us and told us it was ready...it should be ready. 3. We waited for our car to be brought to us. As we waited every other car that came out had a car wash and was dripping with water. The website does state that they was your car after an oil change. It's a complementary service. Our car came around without a car wash. And this is the second time this has happened. The first time they said the car wash was broken. This time when we asked the guy who brought the car just chuckled and shrugged. 4. When we got there we asked about the rates for the oil since they had a chart on the wall with prices. The service guy said that those are all outdated and the prices went up. If they have the price advertised on the wall they should honor that price or take it off the wall for customers to see. Very misleading and a bad business practice. To sum up my experience today, this place is a joke. They don't care about respecting your time when you make an appointment, advertised pricing isn't correct anymore, and they don't do the little extras that their website claims they do. Other dealerships will treat you better. Don't bother with this location. read more

Called in for a service request this past Thursday, was promised to have a service advisor call me back, but never did! I felt like they could careless about having your car service there,bad experience all around! read more

SHADY AF. Dave spent an hour with me, talking one model up. When it didn't have the trim/features I wanted he switched to a different higher priced model and started saying terrible things about the model he had just talked up to me. Not a great way to make a sale. Then he and Sam made me a "really good deal" that showed discounts from Fair Market Value instead of MSRP, so my $2000 discount was more like 600. When I got a better price elsewhere and called to say thank you and tell Dave I was no longer interested, he angrily hung up on me! They will up the price any way they can. Don't trust them! read more

The worst. The absolute worst. I had not been to the Pasadena Toyota service department in awhile. Went today and was reminded why I stopped going there. They are a model of inefficiency that exceeds comprehension. Never again. I will drive the 10 miles to Longo Toyota and bypass this dealer that is less than a mile from my house. read more

reviewing service, not sales; and surprisingly: a solid 4 stars (there's always room for improvement) - i was here today for a semi-major service milestone, a recall, a mindnumbing seat squeak - all kinds of little stuff. being a saturday, i knew i was in for a wait despite an 8a appointment, and 4 hours later, i was surely ready to leave if not intervene on behalf of all of society with the Worlds Most Wretched Children running around the showroom (hitting cars! screaming! jumping on chairs!) geez; is there such a thing as parenting anymore?! the 'parents' stood there completely oblivious to the fact their children were annoying the hell out of everyone not sharing their DNA, exposing them as the giant assholes they are; my mother would have quite literally killed me. (i feel both old and fortunate to be able to say that.) louie, my service rep, had impeccable timing as all three of those little urchins are still alive and 'well' tonight. still stunned by the horrors of modern parenting, i only half took in what he was telling me as he walked me to the cashier's counter. at that point i realized my bill was half (yes, HALF) what i expected, thanks to louie organizing said service chronology wisely so to minimize labor costs - this is the very opposite phenomenon of what i'd always heard and come to expect from dealer service. i will admit, my first few service appointments here (minimal oil-change type things) were not so heartening (aloof reps, mostly), but this experience was quite impressive. apart from the kinder-clientele-from-hell, the waiting area and amenities (psuedo-fancy coffee machine, not-too-loud tv, endearingly bad sirius radio, wifi) are comfortable. every member of the service staff is helpful and pleasant. if you have an extended warranty on your weirdo prius thing such as i do, you can do far, far worse than this service department. (also, he got that godforsaken seat squeak fixed - louie = hero!) read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

See all

My father and I came here to acknowledge an ad that we've seen in the papers. We were greeted by a salesman named BRIAN. The moment my father sat in car to check out the interior Brian tried to play us dirty almost immediately; he said alarm installation was $600. My old man, having done his research called the salesman out on this. Alarm installation was actually $399 (the price quoted over the phone), so he told the guy off. The idiot tried to play it cool and then continue on to joke around with us. He then wanted our information and handed us some forms to fill out, as if he's got it all in the bag. No test drive, no nothing. You've got to be kidding me. We finally had enough of the place and just straight up left the dealership. I agree with the user who said this place was shady. One word to describe this dealership - DISHONEST. Take your business elsewhere. read more

This is a place to be trusted. If you need a top-notch service advisor ask for Molly Lomelli. Ever since I purchased my car there I have used their service dept with complete satisfaction. read more

I have had a history of shady dealings with Toyota of Pasadena. The latest was today. My wife took her Corolla in to be inspected and serviced (about $200 with a discount coupon). She was later texted by Toyota that she needed two new rear tires (for an additional $600). My wife's no dummy; she passed on the purchase of two new tires. I went with her to retrieve the car --- mainly because I had just purchased four new tires for my Honda Odyssey. I was offered four new Firestones at $125 each. Instead I opted for four new steel-belted Michelins for about $200 each. At Toyota of Pasadena, I asked what kind of tires they were going sell my wife if she had agreed to buy the two new rear tires they recommended. The guy told me they'd be Firestones. I asked how much they'd be. He said $230 each, plus alignment (making the alignment a cost there of $140). Toyota of Pasadena was actually going to charge me $230 each for tires costing only $125 each --- more than what I was charged for my vastly superior Michelins. I brought this up to our service guy. He asked what kind of car I had. I saw his face sink when I told him it was for a Honda mini-van (preventing him from using the "Oh, you bought tires for a much smaller car" excuse). So, he changed course. He told me that my tire place has a special deal with Michelin and Firestone, where they make their tires especially for that tire dealer at a much lower price. Then why the hell doesn't Toyota of Pasadena cut a "special deal" with Michelin (or even Firestone)? Why did my wife go to Toyota of Pasadena in the first place, after all of our bad experiences there? She needed a couple of minor things checked and explained that she figured only a Toyota dealership would know how to do (which they did). In case you're curious why I now have a Honda Odyssey instead of a Toyota mini-van, it's because years ago I went to Toyota of Pasadena to purchase a new mini-van. I picked one that seemed pretty decent. I asked the sales person if he would come out and show me how to remove the van's rear seats. The salesperson told me they couldn't be removed (it's actually pretty easy to remove them). It turns out he just didn't want to leave the air-conditioned showroom and venture out into that day's heat. So I went to Honda, was shown how easy it was to pop out the seats and bought an Odyssey. read more

The absolutely worst dealership I have ever experienced. It is amazing they stay in business. Games they played...shocking....I left so angry I will never ever give them business. read more

Awesome Experience.. I Walked In and Out within 90 minutes with a Brand New Prius. 1st time buyer and 1st time visiting this Dealership. Jeff Maldonado is a person to see.. Highly Recommend read more

Go in to service my car for brakes and a splash guard that was knocked loose I had tied up with tent cord. Got my car back quickly after they recommended $400 in an oil change and other unrelated things. This week I hear my brakes grinding and decide to look if they actually repaired what I had gone in for. The splash guard is still tied up by the cord I put there. Now I have to go into another shop to have these repaired. I would not ever recommend anyone give their money to this business. read more

I reached out to Toyota Pasadena over the phone and was able to schedule an appointment for an oil change with "Mickey". Unfortunately I was not able to make it on time and received a call from Mickey later in the day to reschedule, he let me know that there was a chance I would have to leave my car overnight as they will most likely not be able to finish because of the extra work they might need to do. After clarifying once more that all I needed was an oil change and I would get any extra work completed by my personal mechanic if needed he was quick to state "why don't you tell your mechanic to do your oil change then". I was then hesitant to get my oil change at Toyota Pasadena but due to my availability I decided to attend regardless. Upon arrival the greeting staff was helpful but let me know that I needed to wait for Mikey to arrive due to them getting commission on services. Once greeted by Mickey he let me know that it was too late and blew me off directing me to leave and come back if I pleased in a rude and unprofessional manner. My experience with Pasadena Toyota was unpleasant and unprofessional. I will no longer be attending this location and recommend that you also take your business elsewhere. read more

My sales consultant is Max. He is very nice and professional. When I first time called in Toyota Pasadena, Max gave me the best price directly over the phone which saved my time. Also when I went in the store he helped with negotiating the price with the manager many times, even though nothing changed but I know he already tried his best. He is friendly, honest and trustworthy. The whole process was very smooth and easy. Thank you Max! Melody read more

This is my 3rd vehicle from here and the best experience yet. Richard was very helpful and attentive, made the process that much easier. It was pretty hassle free and would still come back. read more

Toyota Pasadena - My new baby - Auto Repair Near Me - Pasadena, California

I went in for my 25K mile service and was happy to spend $100 less than I was originally quoted (when does that ever happen at a dealership?) I was helped by Service Advisor MITCH SIEBERT and was really happy with his service. He literally went BEYOND MY EXPECTATIONS! When I booked my appointment online the website asked if I had a preferred service advisor (that's a nice feature), I didn't, but now I do! I have been to this location several times for service and several times when looking for a new car. I seriously don't understand the bad reviews I've read as I have only had great experiences at this location. The only thing I saw that needs serious attention are the chairs in the waiting area, pee (?) stained and the cushions are shot. However, I'll be back in another 5K! read more

If I could give no stars I would. I called on Monday to schedule an appointment on Saturday and to my surprise when I came in I was not in the system. Jorge even claimed I was calling the wrong number and when I re-dialed the number I had since Monday it was the same place! Not only that but the delivery service should not be a service I waited nearly an hour for them to pick me up. The guy Jorge never answers his phone so I had to get an Uber. He also lied about the car wash . Heads up guys it's NEVER broken they are just too lazy to help people out. Not only was I talking to Jorge trying to be friendly he in no way went out of his way to help me out. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. Never going back here again and giving people like JORGE my hard working money again. read more

I must have too much strength because the outside door handle on my 06 Matrix broke off. Called for a quote and was told $82 for the part and $180 for the labor. I don't know much about cars, but this seems a little much to me. Extra star for quick and easy answers over the phone. read more

I purchased a truck from the Pasadena Toyota Dealer ship from a nice gentleman named Jay King. This man is a class act. He went above and beyond to get me in the truck I wanted. Even after the paperwork was all said and done he continued to be helpful. Which is huge with me having a sales background. No one likes to be dumped after the sale is made. Jay continued to follow up with me and take care of me. After a month of driving I noticed something wrong with my new "pre-owed certified" truck. I brought it in and after a few run arounds I was sent to Sandra the Finance manager who was polite and caring. She listened and sent me to the service manager Rose. After a minute of discussion with Rose. She politely asked me to take a seat in the waiting room. Not 15 minutes later she came over to assure me the problem will be taken care of complimentary. I know why Rose is the service manager. She was to the point and polite. She took care of me. No bull, Rose gets things done. Thank you Jay King, Bobby Loi, Sandra and Rose! I give this dealership 5 starts for continuing to take care of their customer even after my cancelation term had passed. Thank you Toyota Pasadena! read more

Toyota Pasadena - Auto Repair Near Me - Pasadena, California

Bought my car here and have my service here. They are responsive and reliable to my car needs. Great spot for shopping n grabbing food or snack if you have to wait in walking distance read more

Out of desperation, I've had service at this dealership twice recently. Both times THEY screwed up and I had to go back a second time to have the service completed. The first time, they had to order my parts so I scheduled an appointment once the parts were in. I showed up at my scheduled appointment... And they informed me that they had given my parts away and I would have to come back in a few days after they placed a second order for me. The second time I had my car serviced, they disabled my car horn and forgot to reenable it. I had to go back AGAIN to get them to fix their screw up. Both times I had to return, they did provide free service, but given the service the second time around was due to their error, I would have refused to pay anyway. I'm never going back to this dealership again. I don't have enough time to take two to three trips to get one issue handled. read more

Wow. Wow. And wow. I called these guys to buy a 2019 four runner and spoke with Amy. I was told $41k on the phone. She called back and said $42k "my manager doesn't want to sell it for less". I then went into the store to see if we could get the deal done somewhere in between and was given a price of $44.5 - all pre tax prices. Unreal. Wasted $100 ubering from west side. What a joke of an operation. read more