I was looking for a new car, so I finally went to test-drive a few Range Rovers. Nersis assisted me and he was very informative, patient, and kind. Reasonable prices on the e-Vogue and Discovery Sport. Still debating what I want to purchase. This location is very nice the manager with a bald head who sits at the entrance when you walk in is very professional and makes sure you have what you need. read more

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My husband sold his Jeep to Land Rover Pasadena and Gerry and James from the used car acquisitions department were very helpful with the entire process. Great experience overall. read more

Amazing customer service in the parts department. Josh was incredibly helpful over the phone and in person. I needed a wheel lock key and he patiently helped me go through and find the right key wheel lock. Another dealer in the valley I spoke with wanted me to purchase the entire set 20 plus set at $120 each, which was ridiculous when I only needed the one specific key. Thanks again to Josh and Land Rover Pasadena. read more

The sales team were amazing. They sold me a Range Rover sport and gave me a great deal. The transaction was smooth and I was out of there in a bit over an hour. Ruben, Darryl, and David were amazingly kind and very personable. Thanks guys. read more

6 month update.... I figured I would add another review since Google apparently removed my first review. Today I found out that one of the new tires on my used car purchase had a manufactures defect and needed to be replaced. Unfortunately I had to pay a again to remedy the situation. Another oversight by the bumbling idiots at Land Rover Pasadena. These guys are complete morons. Stay away!!!!! read more

I want to give a big thank you to the Parts Department at Land Rover Pasadena -- especially Dylan and Leslie. Their customer service is truly outstanding. They are real professionals who go above and beyond to help. I really appreciate their knowledge, patience, and attention to detail. This is what true customer service looks like. Thank you again! read more

Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

Shout out to the parts guys. Josh Rodriguez for helping me get a part I needed for two months. Communication, Customer service and willing to help me 10/10. Jacob was very nice helping me today with purchasing the part/checking if it fit. Both guys are assets to Landrover Pasadena. Both deserve raises and acknowledgment. Thanks gentlemen read more

Yanni was great. Made the experience amazing and def a good representation of the brand

Had an amazing experience with Shanye Daniels. She provided us with the best customer service and gave us an amazing deal.

Kevin in service was awesome. Friendly knowledgeable and efficient, all the things you want when getting your car serviced. He handled everything my car needed even before it was promised back to me and he was very communicative so I knew every step of the process. If you take your car here see Kevin Manougian in service he is awesome. You won't be sorry. Thank you Kevin Athena read more

I had the worst experience ever with the service department at this dealership. From the start, communication was practically nonexistent. No one answered the phone, and when they did communicate, it was mostly through vague text messages with little to no explanation. I had to repeatedly follow up just to get my Range Rover inspected. After it was finally inspected, it took two full working days to receive the inspection report and estimate. Once I approved the repairs, it took days just to order the parts. I was told the delay was because someone else "paid more" for the parts in stock -- which honestly sounds like a blatant lie. It felt like there was zero sense of urgency, and I can't help but feel I was treated this way because I'm a female. It wasn't until my husband got involved and spoke to the service manager that any progress was made. For a luxury dealership, the service was absolutely unacceptable. I expected far better, and I won't be returning. read more

Salesman Nicholas was very professional and accommodating, first part of the deal working with him was great. It all went south when we were handed off to David in finance, so very disappointing. Grossly arrogant, rude, and not helpful whatsoever. His coat was stained all along the front with food and shoes were in dire need of polish, not the caliber I expected from Landrover. He handed us a tablet to sign the contracts and was no help, felt like we were at the self check at Wal Mart, again not what I would have ever expected purchasing a $80K vehicle. He even insinuated that with 8k miles on our vehicle that 50% of the brake life was gone, in an effort to sell us a warranty. Disappointing that such a classy establishment would employ such a person, who certainly has forgotten he works in the "service" world. We will NOT be doing any business with Pasadena Landrover. There's more to tell if management wants to call? read more

Sales team were great, we worked with Nerses on our new vehicle order and from start to finish it was a great experience. thank you.

DO NOT BUY FROM RANGE ROVER PASADENA - WORST EXPERIENCE EVER I've purchased vehicles before, but this was by far the worst dealership experience I've ever had. I bought a car from Range Rover Pasadena, and it took them five months to send me the title and plates. For five months, I was paying for a car that just sat in my driveway because I couldn't legally drive it. Absolutely unacceptable. The finance manager, Carlos, is completely incompetent and unresponsive. He ignored my emails and made zero effort to help resolve the situation. The sales manager, David, straight-up lied to me, promising to send me a reimbursement check for the time I couldn't use the car. That check never came. He made a promise and never followed through--dishonest and unprofessional. At this point, I am seriously considering filing a formal complaint with Land Rover USA, the Better Business Bureau (BBB), and the DMV for their failure to handle something as basic as title and registration in a timely manner. This dealership should be held accountable for the frustration, wasted time, and financial burden they caused me. I honestly don't know how Carlos and David still have jobs when they treat customers like this. If you value your time, money, and sanity, STAY FAR AWAY from Range Rover Pasadena. I regret ever doing business with them. read more

I can't recommend this dealership and the sales person Robert enough. We shopped around at every dealership within 100 miles of Orange County looking for the right Range Rover with fair pricing and Robert was on the ball from minute one. He was upfront, honest, communicative and incredibly helpful. We met him at the dealership after they closed so we could buy the car and he stayed through the financing process (also a breeze) and then helped us set up the features. We will be referring all our friends to Robert and the Pasadena RR dealership read more

Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

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Same garbage can dealership it's always been, still rude and non attentive sales people with the same snobby attitudes. They act like they don't see you if you standing around in the show room every fkn time I go here. That's why I never bought a Range Rover from this place and I've owned 4 through out the years but none were bought from here . Anyways today I thought I should drop by and see if this place has gotten better to maybe buy from a local spot but no fk this place it doesn't deserve my hard earned money. read more

Nerses helped me throughout my car search, although the desired vehicle was not available for purchase at the time. This prompted me to seek alternatives from different dealerships to acquire my new Range Rover. Despite the circumstances, Nerses remained remarkably courteous, professional, and understanding. He congratulated my new vehicle purchase, even though it was made through a different dealership due to the model and color not available at the time. I am deeply impressed by his professionalism and dedication to ensuring customer satisfaction. I have full confidence that Nerses will be my first choice for my future car purchases, and I highly recommend Nerses to whoever seeking to purchase any Land Rover vehicles. read more

I am extremely dissatisfied with the service I received at this dealership. Over the course of two months, I spent $4,283.92 on repairs for my vehicle due to repeated misdiagnoses and unprofessionalism by the service team. Despite assurances that each repair would resolve the issue, it wasn't until the fourth costly repair that the real problem--a leaking fuel rail--was finally identified and addressed. The technician working on my vehicle, Harry Havai, has a known history of damaging vehicles, yet the dealership allowed him to continue working on mine. This resulted in significant and unnecessary expenses, as well as damage to another vehicle I own. I later learned that this technician was fired, and I was told my car was the last one he damaged. While they may consider this a resolution, it only highlights their unprofessionalism for keeping him employed despite his track record. I was charged over $425 for an initial inspection and diesel exhaust fluid, only for the same issue to recur within 24 hours. I returned the vehicle, and over the next several weeks, the dealership replaced sensors, conducted extensive test drives, and eventually recommended a fuel pump replacement for $2,800, claiming this would "100% fix" the issue. It didn't. After more back-and-forth, they discovered the leaking fuel rail--the actual problem from the start. Each time I picked up my vehicle, it had been test-driven extensively (about 300 miles in total), often returned with an empty gas tank despite being dropped off with a full one. Although the Service Advisor apologized and filled my tank once, this added insult to injury. Additionally, I was not offered a loaner vehicle during the months my car was in the shop, further complicating my life. The damage extended to my second vehicle, which now has several parts on backorder for months due to this same technician's negligence. I can't even use the windows because of the damage caused during service. Despite these serious issues, the dealership still charged me for repairs caused by their mistakes. The lack of accountability and professionalism is shocking. Allowing a technician with a history of negligence to continue working and passing the financial burden onto customers is unacceptable. This experience has been financially and emotionally draining, and I cannot recommend this dealership to anyone. Avoid this place at all costs--it has been the worst automotive service experience I've ever endured. read more

This review is for new RR Sport lease. We visited the dealership a few weeks ago and test drove the car. While I did share my cell number with the sales rep, Terry Heitman, he did not incessantly bug me after the visit (which I have experienced at other dealerships, including even Porsche). On a whim, I stopped by Sunday afternoon and saw one that I really liked. We took one out for another spin and then sat down to discuss the numbers. The deal Terry was able to secure for us was very fair and he was honest and great to work with. Paperwork process was painless and efficient (finally mostly digital - gone are the days of the long finance contract generated on a dot matrix printer!). Terry showed me all of the features, sync'd my phone to the car and set up the LR app on my phone. One of the best auto buying / leasing experiences we've had. Definitely ask for Terry - he is honest, not pressure, and a straight shooter. No bs, no games. read more

Horrible service and they don't help. They lose spare keys and dont answer my calls. I keep leaving voicemails and no one wants to help me

Do what I did, ask for Jordin Michael next time you stop by. He was super helpful, very knowledgeable and a terrific overall member of the Land Rover team. Thanks again Jordin for your assistance and advice. Ask for Jordin and you'll be in great hands! read more

Andrew our online sales guy really made our long day feel like a breeze . Buying a 2023 Velar and all the hard pushes from my end were greeted by Andrew with respectful replies on his end . I'm glad we chose Pasadena to buy our new car and i wanna say thanks to Ruben at finance for making it happen . It's gonna be a great end of summer , thanks Pasadena Land Rover -Cesar and Heidi . 2023 Velar S read more

James was an amazing rep! He made my car purchase super easy! I spoke to him on the phone, he txt me an app and I picked up the car the same day! Easy to work with, professional and prompt! read more

This review is for Sales. I came to Sam Martinez back in December 2022 to place a custom order for a Defender. We went through the configurator together and built out my Defender. He was great in giving me updates throughout my 7-month wait all the way up till the car landed at the dealership. Jordan Michael took over on delivery day and he was super friendly and helpful in making sure we closed the deal. The Finance department helped me out with beating my personal bank's own rates which made things even easier with financing my Defender. No one was pushy at all and everyone was super helpful in making things go as smoothly as possible! read more

Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

In my personal experience, as a woman, avoid this location at all costs. They have consistently treated me as a second class citizen, and there is little attention to detail. I had to beg for my car to be serviced, knowing something was wrong, only to be dismissed. Once they admitted to missing an issue, they did charge less, but it took a lot of battles for them to listen to me. Recently, we had a dispute which turned into misogyny, as I was rudely interrupted by a manager who ultimately refused to compromise. After pointing out my consistent poor treatment, not even an apology for interrupting me was offered. The only decent man is Kevin. After 6 years, you'd think loyalty would be appreciated, but I'm not part of the boys club. Clearly, Landrover Pasadena must want an all-male clientele, which is a shame for them and their bottom line. read more

The entire team from Sales to Service is outstanding! This the place where you want to buy your car

This is based solely on the Service Department. We made an appointment for our Discovery because the "Check Engine" light came on after our last service. Appointment was for a Friday. On Thursday, the electronics in the car went dark (radio, nav, etc.). My wife called to let them know since it was coming in the next day. Isabelle took her call and was not only unhelpful, but rude. Told my wife that Fridays were for oil changes only (despite our existing appointment) and couldn't guarantee anyone would even look at the car before the weekend. When my wife asked about a loaner (since it would be our only car) she was told they have a shuttle. I called back and spoke to the Service Manager (missed his name) who didn't apologize or offer any solutions. In fact, he never even asked for our name. This is supposed to be a luxury dealership with luxury amenities and service. I get better service and attitude at Jiffy Lube. Rumor has it that there is new ownership - if that's true, they need to clean up their customer service pretty quickly. Start by giving some customer service training to your Service team. read more

James is an Sales Associate here and I highly recommend that you go see him if you are in the market for a Land Rover vehicle. Very nice and straightforward. Got us into a great lease. Thank you James. Will be back when ready for another one. read more

I had a great experience with the service department manager and advisor Steve A. that I need to mention!! He is extremely helpful and very knowledgeable and nice. He helped me with all my needs and made the process stress free every time my car needed to be fixed. read more

My wife and I visited Land Rover yesterday to see the new Defender. I was just curious had no intention of purchasing a new Land Rover. The salesman, Terry Heitman, greeted us and offered to show us the vehicle - we showed up on our tandem bike and clearly did not look the part of being wealthy enough to purchase a new Land Rover. Unfortunately, the Defender did not meet my expectations. On the way out, we spotted a Land Rover Evoque on the lot. Terry was very gracious and opened the car for us and demonstrated the features. My wife fell in love with it and we ended up buying it. Then it struck me, Terry is the same sales person we had talked to a year ago when I had a question about the Evoque. Having purchased a number of cars, I can tell you that he is the most knowledgeable, professional, polite, and non-pressured salesman I have ever come across. We are picking up our today. Terry set aside his day off to come in to show us how to program and operate all the features. I am fairly knowledgeable when it comes to purchasing a vehicle - dealer holdbacks, scams on the invoice, etc. I have walked away from most dealerships just because their sales folks are so inexperienced and their prices are a ripoff (Bob Smith Toyota takes top honors). I doubt I will come across another sales professional as talented as Terry. Land Rover - take note of this guy. I would hire him in second. A follow up - Service at Land Rover Pasadena is insanely expensive. I had not planned to do the service on our Evoque myself until I was quoted $1000 for basically an oil and filter change, brake flush, and cabin filter replacement. Having only 4000 miles on our vehicle in two years, it really only needed and oil and filter change. I went to YouTube for instruction, purchased the factory recommended oil and Land Rover filter, and did it myself. A problem remained in resetting the service light on the dashboard. It was coincidental that my battery was failing so I brought it to Pasadena Land Rover to have it replaced under warranty. Madison was my Service Advisor. An important point is that I had asked a different service advisor how much it would be to just reset the service light on my dash if I changed my own oil and filter. He quoted me $635. Outrageous! Madison understood my frustration with Pasadena Land Rover trying to overcharge me. She took it up with her boss and returned, saying that there would be no charge. It's important for a business to develop an honest and trusting relationship with their customers. I purchased my first Land Rover from Pasadena Land Rover in 1992. But after this most recent incident, I have had such a negative opinion of Pasadena Land Rover because they tried to overcharge me. Thank God I got Madison as my Service Advisor. She understands customer satisfaction and, more importantly, service recovery. She handled everything professionally and fairly. She gained my trust after having another employee (who was probably following policy to overcharge customers) leaving me with a horrible taste in my mouth and not wanting to do any further business with Pasadena Land Rover. Madison gets top scores. We have two Land Rovers and I will only do business through her in the future. read more

Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

Very helpful. Helped me very fast on busy day Gregory was fantastic . He help me oout during Christmas Eve

Just drove over an hour to purchase a Range Rover advertised on both auto trader, car guru just to name a few..The car was listed at $71,991. We called and emailed the sales man (Victor Cha) to confirm the car was still available and let him know we were on our way. Upon arrival the car was parked out front. The sales man took us on a quick test drive and we were sold. He went inside to speak with his manager upon his return he said "sorry I've got some bad news that car was listed at the wrong price, it's actually $77,991! WOW BAIT AND SWITCH AT LAND ROVER PASADENA!! All they said was sorry must have been a typo error. read more

Land Rover Pasadena - Advertised vehicle - Car Dealers Near Me - Pasadena, California

I had a very positive leasing experience with this dealership (Andrew). Very responsive, easy to work with, and straightforward on transactional processes...would absolutely work with them again. read more

Jordin Michael is the guy to ask for if you want a good experience. If you go on a day he isn't there, leave and come back when he is. Hands down the most knowledgeable guy on the lot. Didn't make me feel pressured or like I was being upsold on things I didn't ask for. As a woman, in the past I have felt taken advantage of by salesmen but that was not at all the case when working with Jordin. read more

When you step in to your Evoque after that one rainy day in L.A. and the passenger floor is wet, one tends to wonder wtf happened? Apparently, there's an invisible leak! How and why? Take to Landrover in Pasadena (for service only) and they have a look at it then let us know that there's been a recall on Evoque front windshields. Thanks Landrover Corporate for not sending us notice. Fortunately we caught in time before it soaked up the floor on my passenger side. Service replaced the windshield and seal around it. They were great but it took longer than expected and we weren't called on the day we were scheduled to pick it up so we didn't really know the status until a day later. Besides that, we were well taken care of by their service department when we finally picked it up yesterday before they closed. read more

Land Rover Pasadena - triple cappuccino while waiting for my ride from service - Car Dealers Near Me - Pasadena, California

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Great car but not so sure about the sales department. Small(ish) issue in that I bought and paid for a new vehicle but literally wasn't given they keys because of a "chip shortage" - 6 months later I'm still waiting for the second one and they won't take any initiative in resolving the issue despite me repeatedly contacting them. I would go elsewhere if looking for a new vehicle or at the very least don't deal with Sam. read more

My experience at Land Rover caught me by surprise with the help, thoughtfulness, honesty, and respect, I received from both the service technician who sent me a video inspection of my car explaining in detail his findings and the manager who took the time from his lunch break to help me find the tires best suited for my driving and attended to all my questions and concerns without any hesitation. I highly recommend Land Rover of Pasadena. 5***** I only wish they had loaner cars while your vehicle is being repaired. read more

I wanted to give these guys a five star review so bad but I couldn't do it. First off, We absolutely love the used car we purchased from them. Better than described!! that is the main goal for doing business with a Dealership so on that, these guys nailed it. They lost their first star for this reason: The car had a pretty nice size scratch in the front bumper. The salesman sent me pictures and videos of the scratch as well as discussed it. He confirmed that it would be repaired Professionally at the Cadillac dealership next to them. When the car arrived, the transport driver immediately pointed out that scratch and said it was there when he picked it up. It appeared that someone with an untrained and shaky hand attempted to paint over it with mismatched touchup paint and clear glue making it look much worse. They lost their second star for this reason: The finance department explained to me that when selling a car out of state that the CA DMV would mail me all the paperwork needed to register the car in my state. More than 30 days had passed and I had not received anything after multiple calls to the dealership. Through my own research I found that the dealership Titled the car in California and I was not going to be receiving anything in the mail. Several calls, faxing and two trips to the DMV with a late fee to straighten it out. read more

Land Rover Pasadena - " professional repair from Cadillac dealership across the street" - Car Dealers Near Me - Pasadena, California

I purchased a brand new Discovery then found the windshield is leaking during the rain without any reason. I went back on Feb 20th and the specialist said it's a common problem...the only way is to change a new windshield then put me on back order. Now one month passed, nothing happened no ETA provided, just let me wait. Is this the customer's fault when you buy an expensive new car and it's leaking in the rain? I had no choice but used Uber since we have several heavy rains in March. read more

By far the WORST customer service experience I've ever had. GM told me to my face that I was the dealership's "worst customer ever." This after I spent nearly $20,000 in repairs on my Range Rover in 2023! These people are beyond EVIL. That's why I filed a complaint with the California Bureau of Automotive Repairs against them for fraud. My advice is to RUN away from this dealership. Do not buy from them, or have your Range Rover repaired by them or you will be beyond sorry. If you doubt me, merely take a good look at their online reviews. Bad, bad people. read more