Been going there for years and years and always been happy with them, but the last 3 times I've…read morebeen there was not happy. Lady up front is always worried about her phone. I know more about here personal life then my owe wife's life history. I'm just here getting my stuff I need, but please quit being CRAZY!!

Always very helpful. Prices lower than IHB Store. They stock items specific to local construction…read moreneeds (screens, jalousie windows, etc

Moved to the area just a month ago, and find this spot indispensable. Have already made 4-5 trips…read moreand the guys up front are always so helpful. Love the old school decor-aesthetic....we don't have too many places like this left in Florida and need to cherish smaller, independent businesses!

They are so helpful every time i go in . they know what they…read moreare talking about, so much better than HD and Lowe's . Love that store

Blake saved my day! A+ service. I came in a little grumpy because my drill blew this morning, just…read morewhen I start my project. I knew buying a new drill on the island would be expensive. When I got to Ace, the prices were in the hundreds if not $200-300 for new drills. Blake, seeing that I was bummed out, went and grabbed the news flyer and seen there was a craftsmen drill on sale this week and walked over the ad to me. What a cool dude. Saved me from going mainland and saved a sale for his store. Give this guy a free lunch...back to cutting up my kayak lol.

We moved here less than a year ago and needed multiple items for our new remodeled condo. We…read morestopped in to see if by chance they had some Unique sizes for our AC ducts which no one else had. They took so much time with us to make sure we ordered the right size for our exact needs. This store could not be more helpful. They are fabulous at customer service and helping when needing something. Highly recommend for sure

CLEAN, ORGANIZED, FRIENDLY, & HELPFUL... Always available to…read morehelp someone, especially an old retired couple! Thank you for your kindness EACH time we go there! The employees are not overpowering, trying to get us out of the store real quick, but helpful and allowing us to browse & buy more than what we came in for! Someone is always available to help us & answer our questions. If they don't know that department, they get someone for us. We prefer to drive up from Palm Bay to visit this awesome store! Thank You! Oh, and just to say, my husband is legally blind & always needs extra help, and an employee is Always available to him when needed! Thank You!!!!

What could improve?? Everything! Services, amount of staffs on the floor, price, etc. what's the…read morepoint of having online store when they can't provide support in store when needed?! They could only say, "go ahead and return it, then re-order, you only have to wait 4 more weeks for the product to arrive"...

I go into Lowe's to buy a few things, when I get to the checkout, which is self checkout ... I scan…read moremy items and try to ask for the military discount. The lady told me I had to put my number in... I did and it didn't give it to me. She called a manager, and they said they can't give it to me until I register online. I had my ID in my hand, but that's not good enough. You have to get verified online otherwise they won't give you the discount. So disappointing and frustrating. I did not buy the items I came for. The crazy part is I was going to write up a positive review because I saw so many things that support the military... hence the photos I first took. But this is terrible service. "You have to pay for your things now without your discount but you can go online and register for it for further purchases". I used to be able to just show my ID card for the discount. Why would I want to return after this inconvenience and terrible customer service? I believe in technology and the world moving forward with progress, but sometimes common sense has to play into things and there should still be a way to show my military ID card and get my discount. What about the elderly vets who don't understand how to do things online? I guess they just don't ever get their discount. Why not set up a computer in store that people can register in person by showing their actual ID? Instead you tell them they can't get it for this purchase because they have no way to help you. Makes you wonder if they don't do this to prevent some of us from receiving it... makes more money for them. Seems awful convenient they have made it difficult for us to get it the discount.

June 5, 2026: Pro desk to order 2x4s and plywood. Waited for associate to make plans for her…read moremother's birthday party (wish I remembered her name), then ordered ~$350 worth of materials, plywood was to be cut into 2x8 pieces, associate said she entered cutting info into delivery comments section. June 6: Materials were delivered by 8:30. Plywood UNCUT. Spoke in person to a lumber associate that afternoon, he told me no such notes were written. My wife verified that she said they were. Lumber associate said he would have the plywood picked up, cut and redelivered on Monday, June 8. Plywood was picked up at 8:30ish on Monday. On Tuesday morning, I called Lowes 12, yes, 12 times to get a return status. 5 times, no answer, 2 times, transferred to the wrong department, 4 times Randy? couldn't hear me and hung up. 1 time I got a person who took my number and said a lumber associate would call me back. 9:30 a lumber person called and said they considered my order too small to be handled right away and asked if Thursday was OK. I had no choice and accepted. Next time, Home Depot will get my business.

Scott, Marty, and Mike were AWESOME! I stopped in to buy a freight bag for my towing basket, and…read morethey tried find a bargain for me since they felt that it was a little pricey for what it was (I don't mind & bought it anyway). Totally friendly, resourceful, and Scott & Marty even helped me to load it for my road trip. This is a five star spot, and I would definitely come here again for anything hardware related. Five stars for three great guys!

Here's a suggested corporate communication to the employees of Northern Tool …read more.. Dear Employees, while we depend on our valued customers to shop with us throughout the year, they depend on us to provide an even greater level of service when disaster is imminent. Hurricane season presents an opportunity to demonstrate how much we appreciate the loyalty of our customers to purchase our products. When these loyal customers are seeking service and/or parts to storm related recovery equipment such as generators and water pumps we need to be ready to respond without delay. Online orders will be processed with a simple additional question; "is this a time critical parts order?" If so, we will schedule our distribution centers with sufficient staff to process, package and ship all in stock orders within 24 hours of order placement. It's the least we can do to help our customers when the need is critical. Thank you for caring. To Northern Tool management; pull the audio from the two "recorded" conversations I had with your CSRs just days before Hurricane Dorian threatened the Florida east coast. Paid for next day FEDEX shipping and have still not even been able to determine if order has been processed.

They don't check stock on all the items. Been stopping by for two weeks straight now looking for a…read moresingle gang low-voltage mud ring. Empty every time I walk in... Somebody check the damn shelves!

I went to the True Value located on 24444 N. Wickham Rd, Melbourne Fl, & it was not pleasant…read more Employees standing around with nothing to do & when I entered the store, one person was slightly hesitant, then asked if he could help me. I bumped a plastic bottle & apologized. He did not respond to what happened & picked it up & walked away. The cashier did not believe in customer service. He was very grouchy & one of their small flyers went on the conveyer belt. He took it & asked "What's this for?" He barely spoke & could care less about me or even thanked me. There was a little more but this gives you an idea about what happened. For the discount-oriented, absolutely no discounts of any kind (military, senior citizen, first responders, etc), except for rewards members. Sorry for rambling on...

Typical Home Depot not far off of Interstate 95. The staff was friendly enough and the selection…read morewas what you would expect from a Home Depot.

UPDATE: I finally received the product at my home. Installer arrives to complete the…read moreinstallation.... and surprise! Same warped wood as the previous shipment. He could not install it. [SIGH] I called the store asked them to come get everything and refund my money. It's over two months now, I have a room that does not have a floor, the furniture is has been removed and waiting to go back into the room. I'm tired of dealing with this entire situation. The store sends two workers to pick up all the material. The next morning, I call to get an update on my refund. I leave a voice message. I get a call back saying they need to send someone to pick up the material. [SIGH] I inform them that their employees picked up everything the day before. I'm told they will check and call me back. I didn't get a call. The next day I call back for an update. Spoke to Manager Brian, he informed me he would look into and get back to me. He did call a few hours later saying he needed to get with the rep who work in the order. Okay. Never heard from Brian again. [SIGH] I called back for an update. I was then told a partial refund was given because they were having an issue returning the full order. [SIGH] I asked when I will see the full refund, and I was told the manager was handling that. I call the next day, spoke to the manager, and she says no refund was given, they had to escalate it to the corporate IT office because the system won't refund the order [SIGH]. So now the local store can't do anything, they have to wait for corporate IT to go in and fix it. 8 days later - I've had to call the corporate office to report the issue. They sent the request to the store manager - I get an update back that the refund was processed... For the wrong amount [SIGH]. The rep from the store calls to let me know the refund was processed. I inform her the amount is wrong. She looks, sees the discrepancy, asks if she can refund the difference on a purchase I made in May 2025, to a different card. I say fine just do it. The system won't let her refund it without the card, so I have to come into the store with the second card. Two months and 7 days ago - 67 days ago, I order and paid for a product. I have been patient throughout this entire ordeal. Two months and 7 days - 67 days later I'm still trying to get this resolved. Valuable lessoned learned here - I will stick to the local specialized businesses instead of shopping with box stores. Quality and time actually matter to me.