We all HATE going to the Dentist.... right? Not anymore. These professionals are saving our smiles!!!!! Seriously?!? YES. GO HERE!!! From the minute you walk in, till the minute you walk out - it's all Smiles from Professionals that treat each patient like they treat their own children - with love, hugs, and smiles. Thank You read more

This place is a rip off.. And a money insurance hungry dentist. I just had my teeth cleaned in September from my regular dentist in September. I moved back to Tracy and tried this place because it's Dow the street from my house. Because I didn't want a deep cleaning which I DIDNT NEED they refused to give me a regular cleaning. I'm calling my insurance to contest the appointment. DONT GO HERE read more

I cannot recommend Tracy Smile Dentistry based on my experience. I was treated by Dr. Martinez, who recommended the extraction of two teeth and presented treatment options that would have cost several thousand dollars. During my visit, I was informed by the office staff that my insurance would provide very limited coverage for those procedures, and I felt encouraged to make a decision during that visit. Because of the cost and the permanent nature of removing two healthy teeth, I decided to get a second opinion before moving forward. The second dentist thoroughly evaluated my situation and advised that extracting the teeth was not necessary. Instead, I was offered alternative treatment options that would allow me to keep my teeth. Afterward, I contacted my insurance company directly regarding the same procedures that had originally been recommended to me. I learned that those procedures actually had much better insurance coverage than I had been told at the dental office. While I would still have been responsible for certain costs, the coverage was significantly greater than what had been represented to me. The combination of being advised to remove two teeth, being presented with a very expensive treatment plan, and later learning that both the treatment recommendation and the insurance information differed significantly from what I was told caused me to lose confidence in the care I received. I ultimately decided not to proceed with the treatment plan proposed at Tracy Smile Dentistry. This review reflects my personal experience. I would encourage anyone facing major dental work to seek a second opinion and verify insurance coverage directly with their insurance provider before making a decision. read more

Horrible experience.Told us filling was not covered.We paid $184 and called insurance to be told we should have paid only $54.The filling came out after 2 days.Since we questioned them about overcharging us they refunded the payment as it was too embarrassing for other seated to hear.Told us that they don't want to see us again. If in pain it is their gain. What a rip off.Dont go there. read more

Tracy Smiles Dentistry and Orthodontics I do not recommend this office. In my experience, they did not handle my case properly and it caused unnecessary stress. During my first visit, they created a dental treatment plan and collected my portion of the payment in full. However, they billed my insurance company incorrectly. When I contacted my insurance company, they informed me that the office had not provided proper clarification regarding the billing. After requesting clarification, my insurance paid the allowed amount and informed me that my responsibility for that procedure should have been only $77. Despite this, the office collected more $97 from me. I paid under protest to avoid further issues. Later, they sent me statements for an alleged unpaid balance of $134.50 and even sent the account to collections. They refused to contact my insurance company, even though the insurance company had already paid for the procedure. They also would not allow me to speak with a supervisor or the clinic owner. I have always paid my portion at each visit before leaving the office. I repeatedly requested that they contact my insurance company to resolve the billing issue, but I was told to simply pay the bill. I was also informed that the owner would not speak with me. This situation has caused me significant stress. I am a heart patient and old do not need this kind of unnecessary hardship, especially when I believe I have fulfilled my financial responsibility. I hope the clinic reviews its billing practices and improves communication with patients and insurance providers so that others do not experience similar issues. I am formally reporting this matter to the Dental Board of California and the California Department of Insurance for review. read more

Dr. Kristina Billones did an excellent job! I'm very sensitive with my teeth, but she was gentle, careful, and constantly checked to make sure I was okay. Highly recommend her!!! That's my favorite new Doctor read more

This clinic keeps calling to ask if you want to change your prior appointment. This always happens every time I have a schedule with them. It's hard because you've already requested time off at work, and then they ask you to change it suddenly. In my experience, they've asked me if I want to change the schedule about three times. The reason I stayed is that my child has braces and needs to complete the appointments over two years. And in every appointment they were always never on time. read more

They take so long. My daughter waited an hour for a basic cleaning. They always have an excuse why they are running behind schedule.

If there is a review you need to read, it's this one. I came into Tracy Smiles and Ortho about a year and a half ago, needing three root canals to be extracted and changed into implants. I was assigned to Dr. Karri and right away knew that she had a different and superior level of care than any other dentist I've had. She listened to my concerns every time I needed something, and really prepared me for the long journey ahead. I had my extractions and needed them to heal for a few months and when I came back in she was already certified to start doing implants. Even the doctor who oversaw the treatment was impressed with how well the implant was placed and how nicely it healed. Once it was time to get my crowns, one lab couldn't shade match or shape match my new crowns and she went 100% out of her way to make sure that was fixed. She switched labs for me and stayed in constant communication with them. Thanks to her attention to detail I was able to walk out of that office with a confident smile. I am super impressed with her team and more importantly her persistence in providing excellent care. I don't say this lightly, if you are visiting this location ask for Dr. Karri because she genuinely cares about what she does and the impact it has on her patients, she definitely goes above and beyond and proves she's at the top of her profession. read more

Kristina is the best hygienist! Zero pain, friendly conversation. She's great! The whole staff is awesome too. I've been a patient here for about a dozen years and they're great. read more

If you want a dental office with no care for the patient and whose only concern is money, this is your office to go to. My mom came in after a dental accident she experienced at work. This doctor's office recommended a root canal and veneers. Her personal dentist advised against the veneers and said a permanent filling is better in her case. As she has very healthy looking teeth, and shaving her teeth down for veneers was not advisable or necessary. She told this to Tracy Smiles and she said they were upset when she wanted to change the procedure from veneers to permanent filling but agreed to that. Then for her next appt, where the filling was supposed to be done, she kept saying she wanted the filling but said she felt pressured by the doctor to get veneers as they kept insisting on getting the procedure done. Under persistent pressure, she said ok, thinking the doctor would only advise what's best for her. But now she's come back with her temporary veneers, feeling so sad. Saying she never wants to smile or have anyone see her smile again. All thanks to "Tracy Smiles". Thanks for ruining the confidence of a woman with a beautiful smile for the rest of her life for your personal gain. read more

I would not recommend this office. I went for my routine six month dental cleaning. I was taken to the exam room where I was told that I needed to have new x-rays. X-rays were done at this office six months prior. When I asked the assistant, she said they take them every six months. The doctor came in and looked in my mouth. He told me I had gingival recession. On his way out he said I should brush up and down and not back-and-forth and left. The dental assistant was getting ready to polish my teeth. I told my her appointment was for a teeth cleaning and asked her if the hygienist was coming to clean my teeth. She told me that the doctor didn't think I needed to have my teeth cleaned that she was just going to polish them for me and I would be done. I told her I never heard of that. I always have my teeth cleaned every six months. When she was finished polishing my teeth I was escorted to the desk where I was told about my co-pay. The woman working at the desk asked me if I had my teeth cleaned and flossed. I told her, "No I didn't. I only had them polished." She said oh let me bring you in the back so they can floss your teeth. I told her I could floss my own teeth that I was really came in to have my teeth cleaned. She told me to have a seat that she was going to talk with the doctor. She came back and told me the doctor did not think I needed my teeth cleaned. She told me as courtesy the doctor will Cavitron my teeth. I said it it's not a courtesy it's the procedure that I am being billed for. She told me "it isn't and I should look it up." I have worked in the dental field for 20 years, front office and back office. I know what a hygiene appointment is and I know insurance fraud when I see it. Billing for procedures you did not do is insurance fraud. I was charged for photos that were never taken. I was charged for oral hygiene instruction, and I was charged for a cleaning that I never received. So beware. read more

They WILLINGLY COMMITTED INSURANCE FRAUD. I went in for fillings. Sent my own X-Rays (taken days prior to this appointment.) and came in to get a few cavities filled. When I left I noticed my after visit summary stated X-rays taken. I reached out via their Mychart App to inform them they made a mistake and never received an answer. Welp, I came to the app to schedule a next visit and stumbled upon their billing statements. They sure did bill out, not only for X-rays but also for photos. Not once were any of these done. This was over $1k in service THAT WERE NOT PROVIDED! read more

Me and family have been going here for 11 years. We initially loved this office. At the time of starting here, I actually did dental office tours. I got a dentist anxiety after going to an office that lacked good personal care. Go back to 2021, I realized that Tracy Smiles was overcharging us. Close to $1000. My plan was Delta Dental USA, aka basically, a dental HMO. I had the same insurance for over 27 years and had never paid this much in that time. I started to question charges. When I investigated what my copays were, Tracy Smiles had inflated charges. I filed several grievances and demanded refunds. Their front office staff is like going to a car dealership. Prior, they had one financial person that would come in and show how much you would have to pay out your pocket. Now, ALL of the front people can do it. When you confront them, they start pushing you to the next person. They are liars. They think they can talk to you a certain way, and you won't say anything. I have been followed from an office and spoken to very unprofessional by the then highly pregnant, blonde hair lady. I was on my way out the door after some very unprofessional conversations about a pending tooth replacement financial conversation. She continued to talk to me as I walked out the door. When I came back toward the front desk, during what I would call a confrontation. Then she says, "Step back. As a professional, she should have not said anything else as I decided to leave. We've 'known' the owner, Dr. Entabi, since he has become a dentist there. We really like him. This is how he now runs his office. Maximize our money. They told my husband he could get 3 cleanings a year because he was a smoker. Scheduled him, but when he arrived, he tried to charge him $80. Our insurance doesn't cover 3 cleanings, and they knew that. Also, our cleanings, 2 times a year, 6 months a part, but they tried to do it a second time. Again, telling him it's $80. Wasting our time and playing games. This office doesn't care about your health. Don't go here. If they want to deny this review is accurate, I will post refunds checks as proof, grievances, and other written proof. read more

I've been looking for a new dentist in the area but hadn't chose one. I had an emergency and needed one that was open on the weekends. I checked out the reviews, services offered and confirmed that they took my insurance. I called and was able to make a morning appointment for the next day. The staff was friendly. The appointment took a while but I'm thinking because I'm considered a new patient. The only thing I didn't like is they tried to upsale a type of cleaning without mentioning the cleaning that's covered with my insurance. Front staff and the dentist were all nice. read more

I was there 5 times . Every time was different dr . They all left . You can keep changing doctors . It's like start all over again . Not for me read more

I had a very disappointing experience with Dr. Karri's office at Tracy smiles. I booked my first appointment for a regular checkup and, more importantly, a routine 6-month cleaning. I arrived 10 minutes early but ended up waiting for 40 minutes while other patients who arrived after me were attended to first. After being taken in for X-rays, I had to wait another 45 minutes without any further attention. I eventually asked one of the doctors about the delay, and someone finally came to check my gums. However, I was left waiting for an additional 20 minutes before another doctor (not Dr. Karri) came in, apologized, and asked for just 5 minutes. Ten minutes later, after over an hour and a half of waiting, my cleaning still hadn't started. I was about to leave when the doctor returned, apologized, and quickly reviewed my X-rays, telling me that there were no issues and said we are done. When I asked about the cleaning, I was told the hygienist was on lunch break and I needed to wait another 30mins. Since the main reason for my visit was the cleaning, I was incredibly frustrated. I expressed my disappointment, and the doctor offered to do the cleaning himself. The receptionist came in and then tried to upsell me on a different type of cleaning, which I politely declined, insisting I just needed the routine cleaning. The doctor left, and another person (who I assume was the hygienist) came in. They quickly just brushed, rinsed, and flossed my teeth in less than 5 minutes literally, then said I was good to go. I might have overlooked the delays and other issues if they had at least provided a decent cleaning, but unfortunately, they did not. read more

Great service but make sure you double check the copays for HMO plans as there was a misunderstanding but they fixed it when I mentioned it.

My review is similar to others I have read. I believe they only want to maximize profits (not unlike any other business's) but, they really play against true care in my opinion. In addition, customer care is not the primary concern. I recently (Oct 2024) went in for a follow up appt. Arrived 1/2/ hour early and waited 20 minutes beyond my appointment time to be seen. Once I was seen, I was taken back for additional xrays which were done less than 1 year ago. I questioned why they needed to be done again, but I will move on. Finally, I met my new dental provider. She was nice, but she seemed more interested in upselling me on procedures like removing my wisdom teeth. ( I am over 60 and have had my wisdom teeth with no issue since 17). I asked about cost of service. She left the room with her assistant and never came back. I waited 1 hour. I am a busy man like everyone else and this was unacceptable. When I went up front to complain, I was asked to have a seat. I left and immediately found a new dentist the very next day. The positives of this Dental Office is they have all of the newest tools and equipment (I think). As a former clinician my suggestion to this office is get your customer service game in check and honor the meaning of care for your patients. It goes a long way to secure repeat business and good word of mouth. read more

My dilemma are too numerous to state here, to say the least first time I went there for a root canal a travelling orthodontist after examining my teeth recommended 2 root canals needed, it costed me $2500 since my insurance through Medicare did not cover it. few months later I went there for teeth cleaning, after the doctor examination she determined that one tooth needed and inlay, waiting from 9:30 AM in the morning until 2:30 PM in the afternoon, I was exhausted cold frustrated of lack prompt service, after the inlay was done, I cancelled the cleaning. it became clear to me this office a scam generating money from unsuspecting patients by convincing them to have unnecessary treatment. I will never go there again. read more

The employees seem nice and were able to get me checked in rather quickly. My x-rays were taken promptly after my appointment time started and then I was brought to the private room for the cleaning. Here I've been waiting for a bit less than an hour. Even the doctor visited me and told me I was good to go BEFORE the hygienist got to me. I'm good to go. That's what the doctor said. Haven't had my teeth cleaned yet though. Still waiting. Like what is the point of making an appointment even? After more waiting I've been told new patients don't get cleanings. First time I have ever gone to any dentist that did not include cleaning in the first visit. Had to make a whole separate appointment. They do NOT let you know you will not get cleaned your first visit. I was told I was covered by insurance. For the X-rays and to be told to floss more. They did nothing to my mouth. Would have been helpful to know today was just going to be them trying to sell me different teeth cleaning services they offer. So what was the waiting for? Literally nothing. Actually livid. That's what I get for being polite and waiting. Don't. If you have an appointment here, pester the employees until you are helped. This is ridiculous. Going to look for another dentist place. read more

Unprofessional, rude staff that doesn't want to do their job. We moved to SoCal and asked for a referral to the pediatric dentist down here for my 2 year old. They told me they will send it in a few days. I called again since my new dentist still hadn't received the referral. The girl who picked up told me I can pick up the referral in person. When I explained that I no longer live in the area, she changed her mind and said they don't send out referrals if we haven't been seen before. Obviously if that were the case, she wouldn't have bothered asking about our insurance info and that I can pick up a referral form in person. Verdict? Lazy staff that gets paid to do nothing. If I were the owners, I would hire new staff. Waste of my time even dealing with this office. read more

Definitely well recommend if I could put more stars I would!! The staff doesn't get enough credit on there work ethic skills. Front desk staff gets a lot of patient to be seeing for same day treatment. Back office great with patient care & monitoring the dentist. The dentist's treats patients with respect & big on decision making. Lastly the hygienist Erica does a great thorough job with her cleaning, very soft spoken. If you're a new patient looking for a home dentist definitely check out Tracy smiles!! read more

This is the second time i have been to this facility in less than two years. I have seen two different providers and the experience for both is one star. All i wanted was general cleaning done. Instead, they told me i needed this and that and that i have all these issues. The second time around, the dentist said my molars are flat because i grinds my teeth a lot and the second layer is started to show. Ummm no. That's a first. I told him i wear my retainers at night at they show no grinding at all. He recommended me to get night guards to wear in place of my retainers. He also recommended me to get a ceramic crown over one of my molars because of a minor defect. So quickly the benefits manager comes in to assess with the dentist what i would get done. She leaves then comes back with a whole list of prices on all the stuff they want done. It came out to $1,200 with my PPP plan of which $275 (my share) was for the night guards??? I told the benefits lady, no thanks. I just want cleaning done. A few moments later, the dentist came back to do the cleaning, which was weird that a hygienist did not do it. He literally took ten minutes and that was it. It was the worst cleaning i have ever experienced. Never returning. read more

They have 49 different women up front doing ??? Nothing cause they make YOU yourself check in through some dumb online email they send. I've also had a dentist here call me ugly and say I was mentally ill because of how my teeth looked, keep in mind I had never had teeth insecurities before. They point out what they think you should be embarrassed of so that you'll pay them more money to fix it. read more

Had the worst experience for my mother and wanted to charge me a huge fee 10k for dentures and extractions just for the top

I don't even know where to start ... I wanted to give them the benefit of the doubt, give 'em a 2 star. But they don't deserve it. I don't even want to waste anymore energy on this dentistry, so I'm not here to write a whole paragraph but I honestly would never recommend anyone to go here. Please find somewhere else.. read more

The worst consultation ever! Was not satisfied with Dr. Hsin non experienced construction had to go to get a second opinion elsewhere! Will never refer to Tracy Smiles!!! read more

My appointments at Tracy Smiles have been nothing but positive. Dr Hsin and Megan were very dedicated to making sure the end result was perfect for me. I had a complication that required patience and several visits. Their whole staff treated me with such respect. The cost for what I needed was surprisingly reasonable. I highly recommend Tracy Smiles to everyone. read more

I had childhood trauma from dental visits and really don't like going but have to go...this week I had a cleaning with Megan A. She was pleasant, listened and made me feel like a friend or family member and not a person in her chair. She was gentle and if you have dental anxiety I recommend her!! read more

My wife went in for a root canal and Dr Ansted And he was horrible, unprofessional and very aggressive. During the procedure he was rude, cursed and yelled. We advise from the board of directors or management staff to look into this as we will never go there for any visits. I will be filing a complaint to the Dental Board of California. read more

Dr. Karri is wonderful. She put in 2 crowns and explained everything in detail. She gives you her honest opinion and recommendations for your oral health. After reviewing insurance coverage and out of pocket costs, I decided that my oral care is well worth the money. Dr. Karri takes her time with you and the entire staff is very professional and nice. read more

Excellent care here. In all my life I have never had such a thorough exam. Dr. Teri Mitchell was exceptional and I will recommend her to everyone I know. I immediately messaged my family and friends about her great care and my dental hygienist Kristina Billones was so caring and even remembered our conversation 4 months ago. I highly recommend. The smile app that they have is also very easy to make appointments and do check ins. read more

This place is horrible. I went there to get my teeth whitened. Never happened. They supposedly cleaned my teeth, I paid my bill in full and the 2 years later get a call from a collection agency saying I did not pay my bill. Do Not go here unless you want a collection agency contacting you after you paid in full at the time of your visit. Dishonest terrible people. I didn't realize Tracy had such people conducting business here. I wouldn't go there again if they were the last dentist in Tracy. read more

I am recently retired and have Medicare. I visited Tracy smiles for the first time after making an appointment for a teeth cleaning. I have regularly seen another doctor under employers insurance. My previous doctor, which was covered under employer insurance had remarked how nice my teeth are just 6 months ago and how well I maintain them. Upon my first appointment with Tracy smiles, which was supposed to be just a cleaning they presented me with numerous options, all that were not covered under my Medicare insurance with what appeared to be elevated prices. Making a long story short I spent an hour and a half in their office being presented with multitudes of options with a final price tag of $2000 which I excepted none of their offers and ended up never getting my cleaning. They informed me I would have to make another appointment to come back for the cleaning. I walked out very angry and will never go there again! read more

Very welcoming and helpful with all my questions. Very clean and Covid safe in my opinion.

I started my treatment at this office and for six months going back and forth I realized that it's a waste of time and money, I end up paying over $6000 for nothing, my problem was never solved, I had to go to another dentist and they redone everything, of course the $6000 went down the drain. After they diagnose your problem be prepared for a long time waiting for the doctor to come and see you. It was such a very big disappointment. read more

Honeslty I have not been to the dentist for a cleaning in 3 years. My old dentist (another office) was terrible, I hated the entire experience. Deep cleaning with no numbing and yet never seemed to do a good job. On the other hand Erica the hygienist from Tracy smiles did a deep cleaning that was painless and super thorough. Honestly great staff and super cleanly office. read more

they're actually insane for what they did. story time: in 2017 (age 17) & i got the basic cleaning & xrays. they came in and said i needed a root canal i was like wow ok i didn't even know i had a cavity. so i get the root canal done , it's cute & matches my other teeth color. fast forward to october 2024, i hadn't been to the dentist in about 2 years bc genuinely i forgot about it. i go in for a cleaning & they say i have 5 cavities (in previous years i was also told 5 but on different teeth??) im like greeeeaaattt. they say wait we can't do the cleaning im like oh?? they said you have an infection in the are of your root canal, i was like INFECTION??? sounds serious. they say i'd have to get my root canal gutted and my tooth completely taken out & packed with bone marrow , then i would wear a retainer with a fake tooth for 6 months & then they'd screw a new tooth in. that would be over 4k. they were like omg who even did your root canal that's so terrible, i was like YOU GUYS DID & the dentist literally just said "oh". she said we'd have to get rid of it asap otherwise it would spread and they'd have to take more. so i leave bc i start crying bc wdym ill have a missing tooth bc they messed up??? i had made an appointment to go back and have a CONSULTATION with the oral surgeon. i'm freaking out & my mom says to get a second opinion. when i go for the "consultation " the surgeon is in full gear & asked if i was ready to go back , i was like wtf no i'm here just to talk. he basically said the same things i was already told & asked what else id like to know, i said is there anything you can tell me that they hadn't already , he said no. then he started looking through my file at my medications & said "oh you take metformin? so you have PCOS" i said no bc me and my doctor had already checked for that, then he proceeded to ask what it was for & i say just to regulate my body & that my doctor recommended it & he says " SO YOU HAVE PCOS" i was shook bc why was he being rude and trying to say i have a medical diagnosis i don't have. again said no & he was like ok then so surgery or not, i was like NOT. so i left confused, but i got two more opinions and you'll never guess what yall, i do NOT have an infection. i even went to my actual doctor for blood testing to see my wbc count & it was confirmed multiple times that they literally made it up. so i hate these guys & they do anything & everything for money. who knows if i even needed that root canal in 2017. also i don't even have just 5 cavities, I HAVE 11!!! imo they would've probably let them sit until i needed another root canal for them. read more

Best service ever if I could give more stars I would. From start to finish I was helped by at least seven people not work at this location because they all handle certain things at this business each person treated me amazingly they were all sweet nice professional and made me so excited to come back for my next appointment. The dr I seen was Dr.Aggarwal she is simply the best. I highly recommend this dentist. read more