A great place to go for dental care. Everyone at the front desk is very friendly and helpful. Always super clean there.

Shoutout to Tracy Orchard Dental! This team actually makes me look forward to going to the dentist every time. They're incredibly informative and welcoming. I recently had a deep cleaning done because my gums were not looking their best, and they took great care of me. Sandra has done my deep cleans, and she's amazing thorough, gentle, and always checking in to make sure I'm doing okay. I really appreciate her professionalism and the comfort she provides during the process. read more

Tracy Orchard Dental Care - General Dentistry Near Me - Tracy, California

They have been such a nightmare to work with. I have a baby that is 2 days away from being born and I had to miss the second to last appointment for them to cancel the appointment 4 minutes before the booking time to let me know they were not ready when we had just talked the day prior. Aside from that the last appointment I had was absolutely careless they dug into my tongue and disregarded my lips, and showed no regard for my comfort. Truly abysmal service. If you value your time, your health, or even basic professionalism, avoid this place at all costs. read more

This place is the most unprofessional Dental office ever. They call & text like 30 times to Confirm an appointment that was made over 6 months ago. If you don't confirm they immediately cancel you. Some of us work and can't take phone calls At work, I responded to the text and responded to stop the messaging, not to cancel the appointment, BIG DIFFERENCE! The receptionist was so dense she couldn't understand that I can only do mornings and continued to try to book me for afternoons. They can never get the billing right and will send you a bill even if you have coverage. They threatened with reporting us to collections and my insurance said they shouldn't even be billing us! My daughter told me to stop coming here and I tried to give it one more chance. You can bet I will not be coming back! **I will miss my regular hygienist but not the drama I've encountered from this place.. read more

The team at Tracy Orchard Dental Office is always warm, professional, and attentive. I've never had a negative experience with their service or care. The only downside is that the pricing is higher than expected. Aside from the cost, my overall experience has been positive and the staff consistently makes each visit comfortable. read more

What started as a small filling turned into a $400 crown done without a root canal, plus a $400 mouthguard I was pressured to buy. They rushed billing, dismissed my concerns, and the mouthguard is now causing jaw pain. I asked for a refund because the mouthguard is no longer aligning after the crown placement and was refused, only more upsell offers. These people are greedy and manipulative. There's an ongoing pattern of scamming. Similar reviews and similar experiences. Karmas going to catch up to them. read more

Sooooo...I hadn't been to the dentist in a while (I know I know) so naturally I was nervous about what the damage may have been. Got to the office early as I figured they'd have me sign some new patient paperwork and turns out they did. The receptionist (so sorry, her name is slipping me right now) working the desk was awesome. My hygienist Logan was AMAZING ! Made sure I was comfortable. Communicated what she was doing. And did such a great job on my cleaning. Dr.Bellap was friendly and helped me get a treatment plan together. Overall, highly recommend ! read more

Really amazing experience going here for the first time and referred this Clinic with my relatives. Registration is quick and easy and waiting time is short. Being a new client, I expect that appointment will take long due to xrays and evaluations but I felt comfortable and at ease. From receptionist, dental hygienist to billing, all staff are nice (all smiles) and professional. My hygienist is Logan and she was really amazing. Her hands were so gentle and light and I even fell asleep on the chair if not because of the suctioning I will sleep the entire time. It was new to me because most of the time I do my cleaning, I always feel anxious but in this Office I felt so relaxed. Looking forward on my next appointment. read more

Being a former dental assistant (at another dental office in the Bay), I've had great experiences coming to this office. The staff are all so sweet and knowledgeable! Especially the Hygienist's. They all make me feel comfortable and have me leaving their office with beautiful, clean, healthy teeth! Another plus is that their office is very clean and modern! I will definitely be a long time patient here. read more

I will not be back. The office manager is rude as all get out!!! She is very argumentative and has the nastiest attitude!! I have no idea why she would be in a position up front dealing with the public!! It's beyond me!! I guess the last office manager up and quit and they must have got desperate! The new office manager cannot quite get organized and does not know where paperwork is that I've turned in weeks ago!! Update: After this post was made, the business manager (Lance) responded to my post and asked me to call the office and ask for him. It's strange how the office manager said she's never heard of him, but one of the girl's up front does know and actually gave me the phone number to corporate. I will be going to the top for this behavior. read more

I've got my teeth cleaned here twice. The dental assistant and hygienist here were amazing, and they have some pretty cool tech that makes you feel like it's a state of the art facility. So why 1 star? During my first visit, doctor Jameena Abdulkareem correctly informed me that my molars were in bad shape due to night-time teeth grinding, and that I didn't have any cavities. They recommended fillings for the dents caused by the teeth grinding, and I made an appointment to get the fillings but later canceled. After my second cleaning, the doctor stepped in and advised me to get for fillings for my cavity. I pushed back, saying that they specifically confirmed that I didn't have any cavities during my last visit, but the doctor insisted. After some back and forth, she pulled up my x-rays from the first visit and "showed me" the cavity. I'm still not fully convinced they were my x-rays. I insisted that they said I didn't have any, and she doubled down by saying that she may have forgotten to inform me of the cavity last time. Pretty important thing for a dentist to forget, right? I said that I'd call them back about the fillings, but I knew that I would not be coming back. Today, I got another cleaning from a different dentist and, lo and behold, NO CAVITIES. Obviously, cavities don't disappear on their own. Based on this experience, I'm left to conclude that this doctor participates in predatory business practices by suggesting unneeded procedures based on lies, in order to increase her bottom line. If you're looking for a new dentist, I highly suggest you look elsewhere, as they may trick you into unneeded procedures. Highly unethical, dishonest, predatory behavior. read more

One of my best friends recommended me this place when I was having a dental emergency and my dentist couldn't see me. June 7th I called twice and it went to voicemail both times stating to leave a voicemail and they would get back to me as soon as they could, at the second call I left a voicemail with my situation and a callback number as they asked. They never got back to me nor acknowledged any of my advances to become a patient. read more

I was a client for 3 years and honestly I chose them because they were so kind and accommodating to my schedule but that changed after a couple years. The last year I was there they'd have me come in for appointments and wait 20+ minutes for a pre scheduled appointment and gave me attitude at the front desk when i kindly asked when I would be taken back since I was there on my lunch hour and couldn't wait for something I had taken extra time off for. Another couple instances I was unable to confirm appointments due to my work schedule and family emergencies I experienced. When I called them after the chaos in my life had calmed down to reschedule those appointments, I was very rudely threatened by front office with being charged for a no show fee before I could even explain my situation. My last straw was today when I had an appointment scheduled from 3 weeks before and it was canceled last minute today due to someone calling in sick. I called and explained to them I understand that things like getting sick isn't preventable but if they were to just assign me a different hygienist because I had specifically taken PTO just to make this appointment (when they are open till 6pm but their last appointment was only available at 2pm) and they couldn't do anything to help me. It's just so frustrating that they can't be somewhat accommodating to people who work the usual 9-5 and especially myself as Ive been with them for over three years and even chose to do my Invisalign for almost 2K and they can't even work with my schedule or be a little kinder when I'm just trying to get my dental health in order. I really hope they read this review and reflect on the way they treat their clients, especially such as myself who opted to do ortho care through them as well. read more

It is so hard to find a good dentist office. I knew it was time to find a new one, because at my last one I didn't feel like my concerns about my teeth were fully being heard and addressed, so I ended up checking out Tracy Orchard because they had really great reviews on Yelp, today was my first appointment and I see why they have such great reviews. Due to being pregnant I can admit my patience are quiet slim, Instead of calling Tracy Orchard on the phone, I ended up reaching out to them through their online chat. I got an appointment right away, without any hassle. I also set up my husband appointment, they just made it so simple, so we were already starting off to a good start. My appointment was at 12:30, I had paperwork already taken care of because I did it online, I just needed to sign a few papers, when I came in. Their office was VERY CLEAN and nice. Equipment was defiantly up to date. I've been to many dentist offices in my time , so for the most part I'm very aware of my mouth. Coming in I knew that something was not right, and that I would be in need of a filling or a possible root canal. Which could of been avoided if my original dentist office would have listened to me. Dr. Kareem came in and explained more in depth, what was going on in my mouth, and what I respected most was that she wasn't in a rush, she listened to me, and made sure all my questions and concerns were answered. The coming in goal was to focus on my area of pain, but instead we killed two birds with one stone. I got to see the hygienist and get a much needed deep clean. Sandra was so passionate with her work, I've done deep cleans before but hers were very different she took her time, she educated me on what she was doing and why she was doing it, and what I needed to do in order to not be in this situation again. The dental assistants were very nice and helpful as well, and the receptionist was very nice . I have finally found my dentist office. Thank you guys so much, my mouth is aching but like Sandra recommended the warm water and salt is making it feel better. read more

PLEASE READ BEFORE SCHEDULING HERE...I would Never bring my kids back to this Dentist EVER again. They called me 6 times in an hour to ask me if I can come in earlier. I'm a business women and my phone kept going off in front of my clients . If someone doesn't answer the first time then you leave a message NOT keep calling back to back! so unprofessional! Especially due to the unprofessionalism of Marina at the front desk. She has the most unprofessional customer service I've ever experienced. I asked to talk to a manager and she said she was the manager. She kept talking over my voice, not letting me speak.. I was trying to ask a question and she kept speaking over me. I've been to this Dentist once before. I brought my three kids and I should've learned from the first time that their service was awful. I didn't trust them either. They kept trying to make us pay for stuff my Kids did not need. After getting a second opinion from a highly rated Dentist and professional staff somewhere else, I would Never come back to Tracy Orchard dental care. And I would Never recommend them to anyone. read more

They cancelled my appointment without notice. I just saw that two other reviewers have had similar problems within the last 45 days as well. I received an email and a text message the day before my appointment saying that the office was looking forward to my appointment the following morning at 8:00 am. When I arrived at 8:00 am, I was told that my appointment was cancelled and given to somebody else because I did not confirm my appointment. (Even though the email and text that I received the day before did not say anything about confirming my appointment). I saw that all negative reviews have a reply from Lance saying to call the office, so I did. I spoke with Melissa, who claimed to be the manager and kept talking over me, not allowing me to explain the situation. Melissa stated that I received three texts and three emails and should have confirmed my appointment. The first email and text said nothing about confirming my appointment, and the third email and text said nothing about confirming my appointment. So you have to pay attention to the random text and email they send in between to get the confirmation link. When I told Melissa that the last email I received did not ask me to confirm my appointment and even included a confirmation number, she replied "I know for a fact that it does not include a confirmation number" (I have attached an image of the email with the confirmation number to this review). When I suggested to Melissa that the business should do a better job of communicating appointment confirmations and cancellations to their customers, she replied "That goes both ways, you didn't communicate with us either" Overall the response from Melissa has deterred me from doing business here, which is unfortunate because I enjoyed the hygienist and dentist, but it's not worth dealing with poor customer service. read more

Tracy Orchard Dental Care - Email from Orchard Dental with confirmation number. Did not ask me to confirm appointment. - General Dentistry Near Me - Tracy, California

The staff is supper nice. Went in for a root canal, was nervous at first & they made it so comfortable and warming that I felt calm. The procedure wasn't painful and recommend them so much. They do take delta insurance read more

Happy clients today with our dental care at tracy- wish we would've known about pain management- BUT the overall outcome has been great! Doctor is always so nice- great customer service from dental office read more

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I have been coming here with my family for years and I have to say that their customer service has gone to the crapper. Twice now I have been treated very rudely. This time I called for a bill that was sent to me just because I asked for what service it was since we usually pay before we leave the office. I was sarcastically told that if I paid then they wouldn't be billing me would they? And if that made sense to me! Obviously it didn't. Also, check the amount that your being billed. Even without service they will increase what they think you owe them. Read another review that this happened to them. Can't believe it. read more

I had a great experienced with this place for like 3 years until I got Sandra as my Hygienist. Instead of cleaning my teeth she did my exam like she was my dentist and told me I need a deep clean. I know I don't need it because even my Dentist never mentioned it before. I try to make an appointment for cleaning and was told I need to get the deep clean done first before they can clean my teeth. Are you kidding me? Really? So, I went to see another Dentist and he never said anything about a deep clean. Got my teeth cleaned and I'm moving on. read more

I brought my daughter for her first dental visit here and we had an amazing experience! The hygienist Login made my daughter feel so comfortable and the business assistant Gabriella was so helpful! read more

Tracy Orchard Dental Care - General Dentistry Near Me - Tracy, California

Tracy Orchard Dental is very organized and professional. The dentist was completely understanding and comforting. This is the best dental office I've ever been to. The office staff were very friendly and caring. I will never go anywhere else. read more

Love, love, love this place! I have been coming here since 2017. My procedures are mainly just teeth cleanings, X-rays, and examinations (thank goodness). The Doctor is very professional and the hygienists are super informative. They leave no detail out and truly care about the care of your teeth. Staff is very friendly and helpful as well. All around wonderful. Definitely would recommend anyone here! read more

My son woke up in a lot of pain with a swollen face and needed to be seen right away, Tracy orchard brought him in right away and helped him out. Appreciate the fast response and they are clean and very well kept read more

The staff was amazing. Having a phobia my whole life it is such a great feeling to have found an office who cares and is so kind. Thank you to Nelly, Sandra and the doctor for making me feel at ease. read more

The Dr. is sweet and nice! Always does the best care for her patients and makes sure you feel comfortable with every decision made in reference to your smile! read more

Made an appointment for check up and cleaning. Took 3 hours to complete the check up with a lot of waiting. Was told it would be an additional 45 minute wait to start cleaning. Everyone I spoke to gave conflicting recommendations on what treatment was needed, what should be done first and what timeline it should be completed in. As the recommended treatment seemed very unusual to me and I was getting conflicting information i got a 2nd opinion at another dentist office. I was told none of the recommended treatment was needed. read more

Wont recommend this place. I was told by the dentist Jameela that everything is covered while doing the routine cleaning. But to my surprise insurance rejected it claiming that its not covered. When I reached back to their office , they said I have to pay since the Dentist didnt say it in writing. Total Scam. read more

This would have been my second visit after wonderful 1st experience, sadly it turned out to be bad experience this time. I called this place 5 times today in order to just schedule appointment due to severe pain. Everyone I spoke to said they would call me back, yet no call backs. Really disappointed in their careless behavior by receptionists (a male in the evening and a female at noon). I hope that dentist or whoever is the manager would read this and take appropriate actions. Definitely lost a loyal patient. read more

We overpaid for a procedure and was given a notice of refund. Yet have not received the refund since 3 months of this writing. The person that works at the front told us that the manager who is handling my case isn't available to take any phone calls. We want our refund now. Or we will keep posting negative reviews on every social platform this company has. read more

I moved to the area almost 3.5 years ago from the bay and hadn't established care with a new dentist. I knew it was overdue and I at least needed a cleaning. After looking online at google & yelp reviews I decided to give Tracy Orchard Dental Care a try and I am SO GLAD that I did!!! After having a phobia of dentists thru out my childhood and early adult years it still is anxiety inducing for me sometimes and it's not the easiest to feel comfortable and consistent trying someone new (after having a great dentist in the bay for years and years). After booking my appt, Alondra called me and she was very pleasant and friendly over the phone! Today was my first appt and as soon as I stepped into the practice, I noticed how nice it looked and also the smiling faces behind the counter greeting me (one being Alondra). The customer service oriented nature in addition to the beautiful, well kept waiting room was inviting! My hygienist Huyen (pronounced Win) was extremely gentle and friendly. She explained everything thoroughly and frequently ensured I was doing okay and if I needed anything. The tools and machines they have including the x rays machines, etc are state of the art!! I was really impressed at some of the tech they have!!! The Dr I saw today Dr. Bellap was professional, and personable. She will be a permanent Dr there but is covering right now for the main Dr. Daisy came in and told me about my benefits and she was really nice! I am just so impressed!! As I was leaving Marlena checked me out and was also great!!!! SO WOW! So glad I found them and gave them a try! Next cleaning appt booked for December! Thank you Tracy Orchard Dental Care!!! read more

I booked a full consultation on-line. That was changed based on a phone call a few days later, where I assumed incorrectly that they were gathering pre-appointment info. Based on that call my visit was turned into an emergency appointment, without my knowledge, because when the caller asked if I had cold or heat sensitivities I said yes. I was in a room for 45 min before Dr came in and I was rushed through that visit where she only really wanted to discuss my cold sensitivities, which confused me based on the appointment I asked for. Then after the dr left I immediately overheard a conversation behind me about some VIP needing a room and another room being down. I was placed back in the lobby and then called to the desk where my care and cost quotes were discussed in front of everyone. When I stated my questions and concerns of this information being discussed openly in the lobby the girl with the glasses tried to help but the other person who had "worked there 17 years" kept saying the change to the appointment was appropriate. I was asked to wait and go back again but got tired of the attitude from the second person and left. Then got a text asking me to leave a review. read more

I came here because I hadn't been to a dentist in ages, and I needed some serious work done to prevent any larger health concerns in the future. Tracy Orchard has solved those problems since and helped me with any other problems continuously as I need. They have relieved my fear of the dentist and reassure me constantly that they have my best interest at heart . I would 10/10 recommend Tracy orchard to any friend or family member read more

We are new to this office and couldn't be hay! The staff and doctor is absolutely amazing! They are so patient and caring. My daughter was nervous getting fillings and they took their time to make her comfortable and relaxed. read more

I been a patient since they opened I love the staff and dentist and referred my friends and family, the last few times I been I noticed a change in staff and I see different dentist, recently I went in for a tooth pain the dentist didn't fix it but was concerned about a bridge I needed, so we did impressions and she gave me temp crowns then told me if I still have pain to call and let her know. I tried calling got a voicemail so I called back the next day around 10am was told they need to talk to the dentist and call me back, I waited until 1:30-2pm still haven't heard from them so I called back and was told the dentist was out for the next 4 days WTF I'm in pain, was told there no Oncall or emergency services so they booked me for 5days later smgdh read more

Dr. Kareem and her team took the best care of my little and got a filling done quickly and efficiently, he hardly noticed! 10/10 recommendation! read more

Tracy Orchard Dental Care - General Dentistry Near Me - Tracy, California

Let me just say this was the most pleasant experience i have ever had at a dentist office...EVER!! I hadn't had a cleaning in a while so i knew i had a tough appointment coming but with the help of my friends Akina and Marina as the front desk girls and Sofia and the Doctor, they truly made my experience as painless and comfortable as possible. I have had some bad experiences with my previous dentist office (like most people do) but these ladies are truly something special!! Thank you so much friends, can't wait to come back again in 6 months ¨ read more

This office has such high turnover on their staff including dentists and front office staff. They are very unorganized in the front office and constantly making mistakes. Getting authorization completed so that treatment can be done has been nothing but issues over the last year and blaming it on covid is getting really old as well. They do not know how to bill insurances properly and are terrible With following up. Leave messages for Office manager but she never calls back or solves the issue. There is nobody to reach above her. We are finding a new office because my patience has run out. Sad that such a beautiful office is run so horribly. My advice is do not come here! Run away fast! read more

I haven't visited this office in over six months, but they keep sending me bills for one thing or another, nickels and dimes. That's just the staff. The dentist I saw screwed up a bridge that I need to replace because, according to a professional dentist, the margins are way off and the huge gap is causing my gums to recede. Now I have to go to delta dental with X-rays and doctors letters to get them to pay back. My expertise with this office was absolutely atrocious. read more

I recently moved to Tracy and went there because my boyfriend recommended them. (He thinks they're recently under new ownership?) I left my old dentist only because the move and I did not want to travel far for a dentist. Tracy Orchard took two hours for only X-rays and photos and then told me "unfortunately we don't have time for your cleaning, we'll have to reschedule you for next week." They also told me I had 4 cavities they needed to fill, and one they may need to go under the gums for. (What???) How do you even tell me all that without going into my mouth? They told me it would be almost $300 for the work I "needed". They also did an oral cancer screening with a machine that I did not ask for, told me there was no cost, then sent me a bill in the mail. I did the drive and returned to my old dentist who I have gone to for years and trust very much. I had ZERO cavities and no other issues. I was in and out in an hour with all the care I need. Please just be careful at this dentist. I don't want anyone else to be ripped off. I'm glad I caught on and trusted my gut. read more