If Frank's Irvine Subaru ever loses Sam F, they should immediately launch a nationwide search…read moreparty, offer a reward, and possibly notify local authorities. My wife and I live in Oceanside. There are plenty of dealerships between us and Irvine. Plenty. Yet every time we need anything Subaru-related, we willingly sign up for the I-5 traffic obstacle course because Sam is worth every mile. Most service advisors help you maintain your car. Sam somehow manages to maintain your faith in customer service. She has achieved the rare and mythical balance of being incredibly professional while also making the entire process feel like you're catching up with a friend who genuinely wants to help. Somehow, she remembers details, communicates proactively, explains things clearly, and never makes you feel like just another appointment on a calendar. At this point, if Sam switched careers and started selling hiking boots, insurance, or artisanal pickles, I'd probably at least hear her out. The truth is that trust is hard to earn, especially when it comes to vehicle service. Sam has earned ours completely. We don't drive from Oceanside to Irvine because of the dealership, the coffee, or the waiting room. We drive there because of Sam. Frank's is lucky to have her. The rest of the staff is great, but Sam is the reason we keep coming back. Give her a raise, a trophy, a parking spot with her name on it, or at minimum, whatever magical resources she needs to keep being the absolute rockstar she is. Thank you, Sam, for turning what is usually an errand into an experience that reminds people what exceptional customer service actually looks like

I would not buy another car from Frank's. I went there on a recommendation…read more. Fast forward we used them to purchase out our lease. All well. But they missed the doc for my tags.. I didn't realize until I went to the DMV to renew and they told me they needed to correct it. Fast forward almost two months past and still no tags. I couldn't do anything. I didn't drive for the month they expired. I told them that after numerous calls the GM never got back to me. Until I was getting pissed. All he could say was that he was sorry and that he told me he'd talk to the owner and get back to me. That never happened !!! I left him three messages , then instead of keeping his word he handed me off to someone else... My tags expired July '26 and it's September and I still don't have them. I only asked him to throw me a bone and offer an oil service or two , probably would cost them $100.00 on a car that was $38,000. He refused and has never called me back. I will never step on that lot again or buy another Subaru for Frank's ...They showed their true customer service colors and it's pretty sad that this is what they chose to do. In the future which will be Q1 of 27 I'll purchase at the Santa Ana Subaru... You were warned !!!!!!!! I'd give no star if I could ...

Stefan was very helpful, kind, and funny. He made it a priority to listen and work around any…read morequestions or concerns my boyfriend had about cars we looked at and the offers that were presented to us. He was very thorough with the information and patient as well with us while we made decisions which helped us leave in a car and with a deal we both love! I would absolutely recommend him, as he makes the overall experience enjoyable and easy!

Stefan was amazing and incredible to work with. I asked a lot of questions to which he responded to…read moreall and with a lot of information in return. He was extremely helpful and made sure my decisions were respected. He made us feel comfortable from the very beginning until we left in a car that we loved. I would recommend him to anyone coming to the store as a brand new customer or even a returning customer!

We had such an amazing experience with Colin at Simpson Chevrolet in Irvine! From the very…read morebeginning, he was super friendly, charismatic, honest, and incredibly easy to communicate with. I had gone to several different dealerships before coming here, and none of them made the process feel as simple, comfortable, and actually FUN as Colin did. There was no unnecessary stress or confusion--he listened to what we wanted, answered all of our questions, and took the time to show us all the features in the car and explain how everything worked. Most importantly, Colin helped make it possible for me to drive away in my DREAM CAR! I couldn't be happier with the entire experience. If you're looking for someone who is genuine, knowledgeable, easy to talk to, and makes buying a car an enjoyable experience, definitely ask for Colin! Thank you so much, Colin! We truly appreciate everything you did for us!

100% Perfect. It could not have gone better. This is not the old school set up where a woman comes…read morealone to buy a car and is ignored. Here a woman is treated with respect and like royalty. Connor Townsend was my saleman. He was fantastic. He addressed all my questions and concerns with ease. I also met his manager named Maj. He was phenomenal. I had some unusual issues to resolve to finalize the sale. Both Conner and Maj jumped those hurdles with the quickest and greatest of ease. I also spoke with Colin. I highly recommend seeking him out too. This dealership treated me with the utmost kindness and respect. Your own family doesn't always meet these standards. So come to Simpson Chevrolet of Irvine and replace your family with this dealership! Feel free to ask for Connor, Maj, or Colin and tell them I sent you. You will not regret going to Simpson of Irvine. So jump to it and go.

5 Stars Thank you Kristi…read moreIrvine BMW You continue to exceeded our expectations Your honesty and loyalty is why we continue to only go to Irvine BMW Thank you for having a positive friendly vibe From check in to renting a loaner your help is forever grateful Its hard to trust anyone Thank goodness we found you!

We were genuinely ready to buy a BMW EV, but our experience with Aron completely changed our minds…read more The customer service was extremely disappointing. Instead of taking the time to sit down with us, explain pricing, or walk us through our options, we felt like we were brushed off. Buying a car is a major purchase, and we expected professionalism, courtesy, and at least a basic effort to earn our business. There was no attempt to discuss pricing, answer questions thoroughly, or make us feel like valued customers. We left feeling unwelcome and ended up taking our business elsewhere and even ended up BUYING A CAR!!! From SOMEWHERE BETTER If you're looking for attentive, professional service, I hope your experience is better than ours. Unfortunately, based on how we were treated, I cannot recommend working with Aron.

I decided to buy a Bronco after my beloved Jeep turned out to be a lemon. After going to one Ford…read moredealership in the area that applied high-pressure sales tactics, I was relieved to find Tuttle-Click. First off, they had more of a selection than the other guys, which was a big plus. Secondly, I was helped by Troy, who was amazing. He made me feel comfortable and had no problem finding a model that was within my budget. Thirdly, Tyler was my finance guy and he was super cool and made the process fast and easy. These guys are amazing. I'll tell the world to go to Tuttle-Click Ford; I'd give them 10 stars if I could!

Impressed & in appreciation of courtesy of serice dept. when i had a battery problem, stuck in the…read morelot in this hot summer. More than all is when I told my service advisor, Diego DeLaVega I don´t have my wallet with me, not your customer & can´t move my car. He called for jump & didn´t work, but he did not stop there & watched for my needs until my ride arrived, assured me my car will not be towed. Wish he sees my appreciation here & be assured his kindness is not forgotten & made a big difference in my day. If I buy another Ford, Tutlle Click is my choice.

I had an amazing experience at Norm Reeves dealership! Right away, Stephanie helped me and she was…read moreready to get me a good price for the lease I was looking for. I can only thank her for that and most importantly, she is very knowledgeable and professional. She answered all my questions and gave me the peace of mind I needed. I shopped for cars before for myself and my wife and not everyone out there is kind, patient, professional and knowledgeable. Please look for Stephanie if you are shopping for a new or used VW , she is amazing! Also the manager that helped finalize the deal is wonderful.

I would like to thank Mr. Day Yang for his time and patience. We came in Saturday and test drove 2…read morevehicles. My husband and I are both car people, and Day really let us just test drive the vehicle and check out the features without fuss or being pressing. When it came to pricing for the lease - I can't argue. The deals were very reasonable and at this current time, included maintenance, which is awesome. I had never looked at or really considered a VW before. If you're in the market for a new car, I would go see Mr. Yang. He was great.

I worked with Adel to sell my car. Smooth process. It took 20 minutes of paper work, me asking…read morequestions, running through the comps and having check in hand. And yes the check did clear. Adel was upfront with the appraisal value which was inline with my expectation. I would go though TIS again . Sad to see my beemer go

My husband and I had great experiences working with Adel from Trade in Solutions…read more We sold our BMW and received a fair price. He was very professional and easy to work with. I would definitely recommend "Trade in Solutions" If you need to sell your car.

Had a great experience at AutoNation Toyota Irvine! Baha was amazing to work with. He listened to…read moreall my needs, answered every question, helped me find the right car, and worked hard to get me the best deal. He was never pushy and always followed up to make sure everything was going smoothly. I really appreciated his patience, honesty, and customer service. Highly recommend Baha if you're shopping for a car!

This is my second time purchasing a vehicle from this dealer in a five year span and both visits…read morewere easy peasy. No wasted time. No BS. On both visits I initially dealt with Don Robertson who's great. Since my last visit he's been promoted to one of the fancy pants managers, which is well deserved in my book. A few weeks prior to this weekend's visit, my vehicle was totaled in an accident thru no fault of my own, so I was already stressed to the max and definitely not wanting to go thru the whole vehicle purchase rigamarole again. Enter Diego Cruz. My new BFF for life. Not only is he personable & friendly, he made my vehicle purchase fun (I know, weird right?) and got everything started & ready for me before I even walked into the dealership. My new to me SUV was sitting right out front for a test drive, he didn't scream like a girl when I surprise slammed the brakes on (hey a girl has to check) & even rocked out to Kelly Clarkson with us during said test drive with zero complaint. Diego went out of his way to reduce my anxiety and stress during my time there which was really appreciated. All in all I'd recommend this place next time you're shopping for a vehicle & definitely ask for Diego. PS the bow was a nice touch.

Thank you Ali for helping us purchasing a brand new 2026 Kia sorento thanks for your help would…read moredefinitely buy from you again

Nadine and Ricky were the absolute best I recommend everyone to come to this dealership. Thank you…read moreso much

I've had my GV 80 for a year now and it's been my favorite car! Beautiful and luxurious and will be…read morea perfect family car. Yesterday I brought in my car for its first service, and it was top tier. I drove my car to the dealership and then the dealership ordered an uber for me to go home back to Newport instead of waiting for my car to be done! And THEN they had a driver bring me my car later in the day when it was done. My car was washed, tires looked beautiful, inside cleaned and the service was amazing.

Owner, My mother and…read moreI had one of the worst dealership experiences we have ever had. We visited on July 29 at approximately 11:30 a.m. and worked with a sales manager whose name I unfortunately do not remember, but you should be able to identify who was working with us at that time. We came in genuinely ready to purchase a Genesis. Instead of working with us, we were repeatedly told that we would need to put over $5,000 down. Every time we questioned the numbers or asked about other options, the sales manager was unwilling to properly explain anything or work with us. We left feeling completely frustrated, dismissed, and unheard. We ended up going elsewhere, and the difference was UNBELIEVABLE. They got us into a Genesis with ZERO money down and even waived our first TWO monthly payments. That is a huge difference compared to what we were being told. You can even look up my account and see that I ultimately purchased the vehicle elsewhere. What makes this situation even worse is that the problems clearly go beyond the sales department. The managers I have dealt with in multiple departments have been just as bad. Instead of management trying to professionally resolve my concerns, I have experienced dismissive, hostile, and unprofessional behavior. Now I am also being THREATENED simply for speaking up about my experience and raising concerns about how I have been treated. Instead of anyone taking accountability or trying to fix the situation, the response has been threats, hostility, and attempts to make me feel intimidated for complaining. That is completely unacceptable. At this point, this is clearly not an issue with one employee. When management across multiple departments behaves this way and a customer feels threatened for raising legitimate concerns, it raises serious questions about how this dealership is being managed. I specifically want the OWNER to review this personally. I do NOT want my complaint redirected to the same managers I am complaining about. I want the owner to understand exactly what has been happening and how a Genesis customer is being treated.