Professional and knowledgeable company. As a real estate agent, I will recommend them to my…read moreclients and colleagues.

Had a bathroom leak that soaked through my tiles. Called around and loved the general vibe on the…read moreinitial phone call with Russ, so I booked 24/7 Restoration for the service. Diego showed, super nice guy. Great service; solved the problem. Much appreciated. No complaints and I recommend them.

Genuinely good guy in this otherwise very sketchy space…read more Everyone uses scare tactics to grab cash. He talks a lot about how mold is everywhere and grid to minimize because I think he's used to all the crazy worries we all have - so understand that's where he's coming from when he almost excessively tried to calm your fears. We had a substantial roof leak with mold in walls - all handled very well and professionally and nowhere nearly as expensive as it could have been. You won't regret calling him. Genuine good person. Hope he doesn't change.

after seeing john's response, i have to point out that it's strange he's accusing me (and others)…read moreof reviewing him without using his services, when he didn't actually give me (us) the opportunity to use them, instead shouting at us that we're foolish for even requesting them. also, i still don't know what IIRIC or whatever is. all i know is that it's strange that someone billing himself as an environmental tester berates potential customers for... requesting environmental testing. i mean, maybe others will have better luck with him, but this was my experience, and i think anyone can tell from my review history that i tend to rain praise upon businesses more often than not.

If you have an issue with water or sewer damage and are scouring Yelp for a company to help like I…read morewas, then look no further because you have found your solution. We had a main sewer backup that damaged one of our bathrooms. The bathroom had literal sewage in the shower and all over the floors. It was disgusting, stressful and anxiety-inducing. I called Jeff at 10 at night. He picked up and had someone there in the morning. Long story short. Jeff is just a good dude and took care of the issue. He's fair, honest, thorough and accommodating during a s**t time (pun intended). You won't regret trusting Jeff and his team to take care of your situation.

Worked with Jeff. He was prompt and courteous. He gave us a solid estimate (best of three…read moredifferent offers) for repairs from water damage. In less than a week we went from water damage and possible mold to dry and clean.

Blue Dolphin began remediation less than 24 hours after the incident and did a great job.Cade White…read morewas my project manager and was very easy to work with, clearly explained the process and was responsive when I had questions. I'd hire Blue Dolphin again.

Brandon came over to look at my kitchen floor. My fridge had a leak underneath it that I was afraid…read moredamaged the wood floor. He examined it and said it would be fine so I didn't need to do any restoration. I'm so glad he came out to look at it and reassure me the floor was ok. Thanks Brandon for your integrity and all the information you shared. If I ever need help I'll call you.

Restoration R Us absolutely exceeded every expectation, and Norm is the reason why. I cannot…read morerecommend him highly enough. We were dealing with a mold situation at one of the worst possible times, right before Thanksgiving, and Norm still made us a priority. He voluntarily drove from Irvine to Los Angeles that same night to help us, which speaks volumes about his dedication and professionalism. From the moment he arrived, Norm was warm, approachable, and extremely knowledgeable. He took the time to fully diagnose the issue and explain what he was seeing in a way that made sense to us. Instead of scheduling another visit or delaying anything, he went ahead and removed the mold that very night. His willingness to act immediately made a huge difference for our peace of mind and our timeline. What really stood out was how easy Norm was to work with. He is incredibly friendly, very communicative, and refreshingly transparent about every step of the process. He also respected our busy schedule and adjusted his timing to work around us. It is rare to find someone who combines skill, integrity, and genuine care for their customers, but Norm truly does. His pricing was more than fair, especially given the urgency and holiday timing. If you need mold removal or restoration work, Restoration R Us is the company to call. Norm sets the standard for quality, reliability, and customer service. We are grateful for his help and will absolutely turn to him again if we ever need anything in the future.

Norm came in our house to do a demo and he had a bad attitude. We asked him repeatedly to protect…read moreour furniture and he refused. He not only messed up our mattress with fingerprints all over, he left dark stains around the edges that will not come out. He really has poor customer service skills and did a terrible job. Don't hire him!

The major flood caused us great concern. Calling Jarvis Restoration was the best experience we've…read morehad. Laura Wagner was friendly and very professional when explaining the insurance process. Laura even called to update the work done and if we had any questions. To say we were impressed would be SPOT ON. Thank you Laura and Jarvis Restoration.

I called Sunday thinking I was going to get a voicemail to leave a message for mold I have on my…read morewindow seals but Megan answered the phone and helped me. I was happy to get an appointment during the week when I needed it. She was helpful and kind. I am very grateful for the help they provided!

Alex did and amazing jobs looksl like new master bathroom. Highly appreciate his work. He wirks…read morewith his heart. Barbara Monteiro

I had a leak upstairs on my garage and HOA helped me find ServiceFirst to help me take a look…read more They helped me cut open the wall to see where the problem was. Jose helped me do everything and did an amazing work blocking off everything to prevent dust from getting anywhere. Very clean and professional. He also walked me through the whole process so I know what to expect next. Overall I was very satisfied with the job.

Tori left my mom in a house that was torn up. And made her wait all day one day without even a call…read moreto tell her he wasn't coming. After finally coming out he left my mother with a bunch of fans on and said turn them off at 7. Now it's the next day and no answer or response and no direction on whether to out the fans on or what the next step is.finally reached him after two days and he just keeps making excuses and claimed he told someone what she should do but that person said he didn't. tori was generally just rude and full of lots of excuses. I wouldn't recommend his services.

Excellent, excellent company. I had a slap leak(Aliso Viejo ) and after the plumber caped the leak…read more,I was left with extreme water damage .(water was coming through my wood floors).Tori the owner from D & J came out. He was very professional and sat down with me and explained step by step of the process. He and his team did an outstanding job. I was impressed with their speed to get all the water out and how clean they left the house each day. I would highly recommend them for water , carpet and mold damage in your house or business.

I went through a major kitchen and downstairs remodel after a serious leak, and Emergency Home…read moreSolutions truly went above and beyond during an incredibly stressful time. Having to complete a re-pipe and full renovation in about a month was overwhelming, but they helped turn a very difficult situation into something manageable. From the very beginning, Cory the owner, came out to assess the damage. Cory was knowledgeable, thorough, and immediately made me feel confident that I was in good hands. Cory assured me that he and his team would guide me step-by-step through the entire process, and they absolutely did. He connected me with his business partner, Casey, who exceeded every expectation I had. Casey was instrumental in communicating and negotiating with my insurance company to ensure everything needed to properly restore my home was covered and handled correctly. He was honest, extremely thorough, highly knowledgeable, and always responsive. I always felt he was truly on my side, and there was never any sense of cutting corners. Coming from outside this industry, I didn't know what to expect, and I was genuinely surprised by the level of expertise I found. After working with Casey, I completely understand the value of having an insurance advocate. He made a complicated process clear, manageable, and consistently fought for what was right. Both Cory and Casey were my advocates from start to finish. Their honesty, transparency, and communication made a devastating situation far easier. I am extremely grateful to Emergency Home Solutions. Choosing them was one of the best decisions I could have made. I highly recommend them. I don't usually write reviews, but I felt absolutely compelled to share this experience.

Things keep getting worse, it seems when they disconnected my dishwasher, they forgot to leave me…read morethe Bosch adapter that connected one of the hoses to a valve they probably cut. So when I had a plumber come in to re-install my dishwasher, they could not reconnect it because I was missing this adapter. The plumber charged me for the visit, and now I have to find and order the part (around $100) on my own and call back the plumber leaving me without a dishwasher for even longer.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.