We had very easy experiences both times we bought a trailer and when we came in for a quick repair…read more Recommended them to my parents and they had a chill experience too, they had to wait in line for a bit for a repair, but that's to be expected with a walk up appointment

What a ridiculous place. I'm not sure these people know what true customer service is. Ordered a…read moretrailer in January and finally after a huge fiasco and countless calls finally figured out it was never ordered. Finally it came in in June. Drove the 6 hrs to pick it up. Then was told to help compensate us for our time they would order a deck on the neck for us and sell it to us at cost. Well that wasn't there so we would have to come back for it later. That finally can in at the end of July. We told the salesman to please measure it before we drove another 6 hrs to get. We then drove to come pick it up just to find out that it was 25% rusted and corroded because it want painted. There were also weld burn marks on the wood. We're willing to take it but was not paying even dealer cost as we knew this would not even had been acceptable to the dealer. We were offered a new one that will be hopefully shipped straight to us. I will believe it when I see it. The most irritating thing is the salesman had to have seen this when we measured it. Very frustrated and will update my review once I actually receive the deck on the neck at my home without them thinking we are paying for the shipping. ***Update...maybe getting some results. We are going up on the 12th to pick up the damaged one at no charge. We will have to do some repairs but it's a start and they are trying to make it right. Updated to 2 stars for now, until we get up there and see what happens. At least we are finally getting something even though it's been almost two months. ***Final update.. picked up the "deck on the neck". No charge and was in and out in less than 20 minutes. Wish we could have gotten this service in the beginning. Based on the recent customer service I have updated the review to four stars. We feel that I'm the end they did make it right and we thank them for that.

I was referred to Joe by a family member as the guy to talk to with my tow dolly questions, and I'm…read moreso glad I did! Joe spent a solid 15 minutes with me on the phone talking about the various dolly configurations, what to expect towing a small vehicle behind our RV, brake options, legal considerations, basically any question I had for him. And get this: he doesn't even sell dollies. So I basically wasn't a prospective customer from the beginning, but he still took the time to help me make an informed decision buying a dolly second hand. That's customer service. If I ever have any issues once I get a dolly or need a brake system installed, I know where I'll be going.

I Changed hitches for a new truck and the service was amazing. Joe went well and above anything I…read morehad expected to make sure the part that was ordered was the correct application and was accurately sized for the weight I was pulling. I highly recommend this place.

Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

My slide on my rv wouldn't close so I brought it to them totally in a panic being a single older…read morelady on a solo trip with my mom the service manager came out right away and looked at it then called a tech in and he diagnosed the problem and fixed it so quickly!! They were honest friendly and upfront about everything I wish I lived in Oregon I would come back here every single time!

Not great selection at this lot and I understand that the inventory is low right now but trailers…read moreon the lot were mostly all used and very dated. (At least the ones that we were shown) Even the newer ones that were used were not in the greatest condition and prices still pretty high. Sad but they only carry 4 brands of the company's that they want to deal with directly. Saul was very nice and was able to answer most of our questions. We drove over an hour to this lot and I wish we would have just gone elsewhere! I literally did not take any pics because they were so bad. I only snapped one pic as we were leaving to check in SMH

UPDATE: 09/11/23…read more NEW REVIEW WITH CARGO TRAILER: I used to buy all my cargo trailers up north but after the awesome experience I had with Diamond K when I bought my dump trailer I decided to swing by and see what they had. Shane was my salesperson before and he was super helpful telling me what he had in inventory before I came down. I was originally looking for a 6x12 budget cargo trailer but when it was all said and done I left with a 7x14 CargoPro Stealth with 9" extra height, aluminum frame and 12' extended length tongue. Shane listened to what I was looking for and helped me change my mind without trying to make me buy something else. These guys always say it like it is and I never feel pressured to buy. They'll sell you whatever you want to buy but they always try to educate along the way which I love. There is so much room in this trailer it's unreal and the height inside is so tall I cannot touch the ceiling (I"m 5' 8") which is great and will allow me to hang so many things overhead. Moving on to the rest of my review. The first time I came to look Shane had a 6x12 up front and ready to go that was exactly what I originally wanted. They have so much inventory it's crazy so he had it pulled up and ready to take home but I ended up taking a night to think over everything he told/showed me about the larger trailer I ended up buying. On Saturday I called to let them know I'm on my way to buy the 7x14 if it was still available. When I got there it was waiting up front with my name on it and the shop techs were making sure it was ready to go. I said, "I'll take it" and about 20 minutes later the paperwork was complete and while I was doing that the shop techs were removing the factory trailer jack with a different one that wouldn't hit my tailgate. Dee Dee (not sure how to spell her name) Shane, Mitch and Chelsea plus all the shop techs are always on it, polite and fun to BS with. I love this place because their prices are good and they make the transaction easy to get in and get out. ORIGINAL REVIEW WITH DUMP TRAILER DECEMBER 2021: Everyone here was great to work with. Shane was my sales rep over the phone and in person. When I arrived they were super busy with customers everywhere, the rain was coming down, it was freezing cold and every employee from the owner to the guys that put them together were making sure everyone got what they needed. I picked out my trailer, the purchase order was done in 5 minutes, they took my money and I was out the door in record time. Everyone was awesome to work with but I really have to hand it to the guys that put them together, hook you up and do the safety checklist before you can leave. They were on it and busting their butt in the worst weather and they did it with a smile on their face - I was impressed!!

Had a flat bed installed they got my gmc 3500 in and out of there earlier than what they told me…read morevery simple process

Currently their sign is down, so be sure to look for the building address in large numbers on front…read moreof building. '3560' So happy to have found such a great business and crew of guys. Not only did they fit us in on their very busy day, but they went out of their way to adjust, check and spend time giving us some great tips on our new travel trailer. Will be our go to place from here on out!

Can't say enough good things about these guys. They got my driver in and out VERY fast, got the…read moretrailer fixed (4 other places couldn't figure out the issue), were super nice and didn't charge us an arm and a leg. Thanks again for all your help!

This was my first purchase from Double J. Chelsea led me thru the process over the phone and…read moreeverything she promised was true blue. I got there a little late and missed Chelsea but she had everything ready to go and Frances got me out the door. Noah walked me around the trailer and helped me hitch up. Real stand up crew with no B.S. very nice experience! Thank you and I will definitely recommend to others. Keep up the good work guys. It really matters.

Wow! All I can say is Wayne Berry is one of the most outstanding gentleman I have ever had the…read morepleasure of working with! I live in Utah and he went out of his way to make sure I knew what trailer would be the best for me AND local! He didn't even get the sale but he showed me what he thought would work best and then followed up with me 2 months later. What a great company!! Thank You Wayne!

Awesome place to get your trailer fixed! I needed a new landing gear for my Kentucky 53ft trailer…read morewalked in and left with the part that I wanted. Large stock, professional and helpful crow runs the front desk. I will most definitely use their services in the future and recommend it to others. Thanks guys!!

Update: All fixed and rolling within two days. Now *that's* good service! And done under warranty…read moreso no charge.

Bought a 4 horse years and years ok the owner was great kind and listened…read more It was used I would tell anyone that needs a horse trailer they are the to go to place

I was extremely impressed with their outstanding customer service. Something was wrong with my…read moretrailer breaks. Of course it was when I had a million things I needed to do that day. I called Millers up and they said I could come right down. It turned out to be a small cheap part that needed to be replaced. They charged me next to nothing and were really nice and fast. I will definitely be back with any repair needs I have.