I was referred to them by ortho surgeon and after three attempts to get them to call me back…read morethey've returned one phone call so I would not recommend them. I'm going back to my doctor to get a different referral.

I've come back to this place twice due to my knee surgery and I always choose this place because…read moreeveryone is great. I've had a few different therapists, Annie, Yvonne, etc. But whoever you get, you know you'll get the best care here.

I stayed for about 30 days and I was pleasantly surprised. The staff was professional,…read moreknowledgeable, and friendly. The staff went out of their way every day to make sure my every need was met. I came in with a serious health issue, and am going home a much better man. I hope that I never need their services again, but if me or my Family ever do, I would choose Oak Glen Acute Care again. BIG SHOUT OUT TO: Irene my wound care nurse... fabulous. Ed, my Physical Therapist. I'm stronger than I've been in years thanks to him. Joanne, my morning nurse, always started my day with a smile. Reyna "the queen nurse," and Sara my day nurse. Everyone was great and made my treatment easier by explaining exactly what was going on and what they were doing. Thank you all for everything!

**I would not recommend Oak Glen Post Acute to anyone that ACTUALLY likes their loved one**…read more My grandfather arrived on August 11, 2026, in the afternoon following surgery. What happened over the next several days was completely unacceptable. On his first day, he was not given a shower or an examination. His pain medication was not given in a timely manner and was sometimes hours late. Even worse, throughout his entire stay, no one came to assist him with using the restroom. For someone recovering from surgery and sent to a rehabilitation facility specifically because they need additional care and assistance, I find that absolutely inexcusable. I spoke with a supervisor, Jojo, about the problems with his pain medication and the lack of assistance. When I called my grandfather on August 12, the same problems were still happening, and he STILL had not started physical therapy. At this point, my grandfather was already fed up with the facility. I convinced him to give me an opportunity to go there myself and speak with staff in person before we made the decision to remove him. On August 13, I went to the facility and again spoke with Jojo because, quite frankly, she seemed like one of the only people there actually doing work. I specifically explained that my grandfather needed to start physical therapy, needed a shower, and needed his pain medication on time. She appeared surprised when I told her that he had received neither physical therapy nor a shower since arriving. I was assured these things would be addressed. While I was there, I was also extremely unimpressed with the condition of the grounds. The property looked dirty and poorly maintained, with dying plants and an overall neglected appearance. I learned that the property apparently used to be an orphanage, and unfortunately the entire place gave me the feeling of a place where forgotten people are sent and left behind. After watching how my grandfather was treated, that feeling only became stronger. On August 14, he FINALLY received a physical therapy session, three days after arriving. However, he still had not received a shower, still was not receiving assistance with the restroom, and was still having problems receiving his pain medication on time. I texted Jojo and told her that I would be removing him from the facility the following day. At that point I was no longer willing to keep giving the facility chances to provide the level of basic care that should have been happening from the beginning. Only after I complained again by text was he offered a shower, close to 6 p.m. He declined because of how late it was. His pain medication issues were also continuing. Once I made it clear that we were removing him, I suddenly began receiving calls from higher-ups. By then, it was too late. I had already raised these concerns repeatedly and had also contacted his insurance case manager. The final experience on August 15 made an already terrible situation even worse. My husband went to pick up my grandfather as we had already told the facility we were going to do. According to my husband, the head nurse (a tall woman with brown hair and glasses) yelled at him, berated and belittled him, and even accused him of stealing a wheelchair THAT WE BROUGHT WITH US. She then loudly talked about my husband to another nurse in the hallway. The behavior he described was shockingly unprofessional and completely inappropriate for someone working in healthcare. Maybe she was possessed by a ghost of one of the bratty children from the orphanage. I was later told that she behaved this way because we were taking my grandfather out against medical advice. That does not excuse her behavior whatsoever. If the facility was so concerned about his medical well-being, that concern should have been demonstrated through timely medication, assistance with basic needs, hygiene, rehabilitation, and attentive care from DAY ONE. You cannot repeatedly fail to meet someone's needs and then suddenly act outraged when their family decides enough is enough. What makes this even more frustrating is that this nurse reportedly claimed she did not know about my grandfather's condition, yet suddenly had plenty to say and had plenty of questions when we were removing him. My husband asked when my grandfather had last received his pain medication and was not given an answer. He also requested aftercare paperwork and was not provided with it. Thankfully, my grandfather's case manager through his insurance helped us get everything sorted out afterward. We gave this facility multiple opportunities to correct these problems. We spoke with staff, raised concerns repeatedly, went there in person, followed up again, and involved his case manager. Removing him was not some impulsive decision. It happened after several days of watching the same basic care issues continue despite repeated complaints and assurances that they would be addressed.

My reason for coming here is therapy for a rotator cuff surgery. My pastor from church came here…read morefor the same reasons and gave me a very enthusiastic recommendation. I pushed for Kaiser to allow me to come here and am grateful it was approved. It was Halloween when I first arrived and was greeted by a "sour puss", "cereal killer", "candy wrapper", Dr. Pepper, and many others. I love humor, so felt this was a good first impression. Alan did my initial intake and evaluation and Melvin has been my primary therapist. Jose keeps an eye on things and there are another 3-4 therapists helping patients. I'm in my fourth week of therapy and every session has been very personal in my growth, areas to improve, and my at-home exercises. After I'm done, they offer coffee, "good" chocolates, and an ice pack. Being able to watch as the staff are helping others, it is very clear that they all care very, very much about us. They are focused on each person, modeling the exercises, having personal conversations while doing the stretching, and just making everyone feel comfortable and important. Coming here was a 5-star decision and can see why my pastor recommended coming here. I feel the same way. I'm looking forward to my next session of "torture" as I'm expecting a full recovery.

They are sweet, informative and loving while being very helpful…read more It is always warm and inviting.

I had a hip surgery in December and have been coming here for PT. They have been so great!…read moreScheduling is super easy, plenty of availability. The office itself is very clean and calm and the staff all seem to enjoy working together. The staff is excellent! I have been seeing Trent and Frank and Lance and they are all great! I really trust them and have been so happy with the progress made.

My surgeon was Dr Jahng, wow what an excellent surgeon! I had complete hip replacement in May 2025…read more He is an incredible dr, I went from horrific pain from a hip dislocation, then my hip collapsed and walked around in misery for 7 years. After my surgery, I went straight to Arrowhead physical therapy. Everyone there was very professional and helped me tremendously get back my strength. I don't remember all the therapist names, but I worked with Amy the majority of the time. I am very thankful to Amy, she was very helpful with me gaining my strength back and having zero pain in my hip. I look forward to the near future having a double knee replacement and continuing my therapy here at Arrowhead. The only thing I had a hard time with, was getting through by phone. My suggestion is to ask for the phone number when you book your appointments.

I was there observing the workers there with other people, and I was amazed of the compassion they…read morehave to others. In short words Thank you to Jose Rodriguez, Jesse's Naputi, Bella Olmos, Romon, Ashley Hysell, May, Kayla Cook, Maheli Bojorquez, Alexia Martinez-CNA, Maya, Bertha, Smilta, Andrea Duran, Karen, Heriberto -cook, Adreonda - maintenance Cleaning, Emily and Gilda - cafeteria, PT=Alexis, Jasmine, Cora, Christian, Perry,Emily Hard working people, with a lot of patience and compassion of the heart towards people. If only people would actually spend all that day and time is much as I did from 8 o'clock to 930 at night every single day for two months you would see what I see. I do give me a five star it's a lot of work, and every patient has different problems and situations in her life thank you. You are a gift from God

This is not a skilled nursing facility this is a business. What I witnessed here not just for my…read moreloved one's care but her roommate as well . Disgusting. Me and my family were constantly visiting and what we observed. Disgusting

Thank you for the attention the staff provided to my husband, Jane CNA gave special attention to…read moreour needs and wants. Emily CNA was very courteous and attentive. Erik in Nutrition was very accommodating as well. Joshie in admissions took care of all of our unique requirements.

My brother law need a recovery facility and my sister in law found this place. The staff were very…read morefriendly (shout out to Ty and Brooke) we were greeted and welcomed. Best thing was there was no smell. It was fresh and clean. Will follow up with his care quality in a few days.

How did you get to speak anyone? I've called a total of 26 times and get "User Busy". Kaiser…read morereferred us to this place for PT but cannot get to speak to anyone. I haven't found an email address online. If I lived close I'd go to the address listed. Maybe this review will get someone's attention.

I absolutely love this place. It's such a warm and safe environment which helps when injured…read more The doctor and staff knows what they're doing and made it possible for me to recover properly at such a quick speed. I was unable to walk for 2 months from a badly twisted ankle. In 1.5 sessions I was able to safely and comfortably walk again. From there, it was rehabbing nerve damage and strengthening my ankle and calf. Less than two months later I'm already almost back to 100%! Bummed I was injured but so grateful to get to heal here. Can't wait to be injured again (Jk!) But if you're ever in pain or have questions, this is the spot!

I arrived here 16 months ago 12 days after a 5-disk cervical spine fusion. I was in a great deal of…read morepain and realize now that I was also suffering from depression. For 4 months I was unable to get out of bed. Without exception the staff never gave up on me. In the beginning I couldn't even feed myself. Everyone worked very hard to make me believe in myself, they succeeded. I can say the only reason anyone would, want to do the difficult work that everyone does here is because they truly care, it certainly isn't for the money. My recovery was slow and difficult, but I realized from the beginning it would be a marathon not a sprint. The physical therapy department is staffed with well-trained people who care and always create a positive and friendly environment. The activity department work very hard to provide everything from popcorn and movies to bingo games and many other fun projects. After being told I might never walk again, last Friday I walked almost a full mile. I can now do all the things necessary that we take for granted, showering, dressing myself, putting my shoes on and lacing them. Etc.., etc. I am finally ready to "graduate" from here and move on to another much lower level of care. I will miss all of the amazing people here who have made this possible, they truly feel like family. So, yes, I have no problem recommending this facility with only one reservation. The food, for whatever reason is not up to the level that rates 5 stars, but because everyone else is so exceptional I am willing to reluctantly overlook that shortcoming.

Horrible!!! Some I take care of an elderly lady that was transferred there today April 27, 2026…read more According to there website it says they are open 24 hours. I've been trying to call for an hour. Some man's voice come on sounding very rude and when I try to ask about the patient I get disconnected!!! I will be filing a report tomorrow!