I called O'Reilly Auto Parts in Burbank today after my car battery died on a Sunday morning, right…read moreafter my pickleball class. Jonathan took the time to explain a couple of battery options and thoroughly answered all of my questions. When I arrived at the store, the young woman at the register was friendly, welcoming, and attentive. Jonathan then installed my new battery quickly and professionally, allowing me to get back to my busy Sunday without delay. I'm a repeat customer at O'Reilly because they consistently have the hard-to-find battery my vehicle requires, and their team always provides reliable, trustworthy, and exceptional customer service. I highly recommend this location.

Fernando was so helpful and Knowledgeable with the tool I needed. I had no idea of how to use the…read moretool nor the name but Fernando said, " tell me a little more", so I did and he new exactly what I needed. Great customer service. I needed help on how to use the tool I purchased, David went out of his way to help me. Mind you it was raining hard, he got drenched but that didn't stop him from helping me. David, you definitely deserve more than 5 stars. David because of you I was able to get home, you delivered excellent customer service. Thank you

These guys are fantastic! I came here with a problem with my airbag and they fixed it and gave me…read morethe best deal after checking 3 nearby Toyota junkyards. I'll definitely be back!

Sev was amazing; he literally went out of his way to get me the parts I needed for my car at a…read moregreat price. I will definitely return to him.

Carlos and his colleague greeted me as I entered the store. I was there for oil and a filter, had a…read morecoupon that was giving us trouble, and Carlos saved the day. He went way above and beyond to make sure I got the deal as advertised. This cemented my loyalty to this store. Everyone is always so kind when I stop by, consistently so, and this just added to my opinion of this shop. Thanks, Carlos, and thanks to everyone there for your hard work and kind attitude.

Carlos has made it to the point where I will never go to any O' Reilly Auto Parts location ever…read moreagain. Carlos was extremely rude and condescending towards me and another customer before me. It seemed like he enjoyed giving people bad news. Genuinely enjoying it, putting a huge smile on his face and laughing when he corrects you and gives you bad news while giggling as well. Then he would turn his head around mid conversation with me and speak in Spanish to a co worker, obviously talking about me right in front of me. This establishment needs to take a look into Carlos. He is very unprofessional, made me feel very unwelcome, had me waiting around for no reason, and enjoyed giving people bad news. Do yourself a favor and head down the road over to Pep Boys. MUCH better service there and the employees there are very helpful, nice, and welcoming and make your lives a lot easier.

I used to pay 10 cents on the dollar, then it was 30 cents on the dollar...used parts should never…read morebe more than 30 cents on the dollar. this is a junkyard and prices should be accordingly...we can eventually find the parts on marketplace...

Admission reduced from $5 to $3 is good. Supply of older cars from the 80s and 70s has really dried…read moreup and understandably so.

Got the parts i needed for pruis. Recommend to anyone who needs pruis parts. Very friendlyread more

Art is amazing. I could've saved hundreds or thousands of dollars if I knew about him sooner, he…read morehelped me get a couple of parts that I needed that nobody else had, very delightful to talk to deal with and very knowledgeable from now on he will be the one I get all my Prius Parts when I need them!

My car was overheating intermittently and I came in to scan my car codes. I didn't realize Tyrus…read morewas a Yelp superstar at the time, but it makes a lot of sense and I'd like to leave one more employee review to appreciate him! Respectful, helpful, present - came out to the car with me and felt invested in finding a solution. Best way to end the day after talking to probably a dozen places beforehand that left me feeling dismissed, upsold, or unhelped (including a guy at a different store that was nice but couldn't figure out how to work the code reader). Autozone, you got a good one. Would drive the extra few miles to go back here!

Stopped by this location on a Saturday afternoon to buy transmission fluid for my vehicle. One…read morestaff member at the register guided me to where the fluids were. I also purchased the filter. Store was not the usual crowding nor was it busy. Parking lot on the smaller side next to 7/11. Nice auto zone otherwise.

Would give 0 stars if it was possible. Horrible customer service experience. They sent a bad part…read moreand would not stand by their parts in a professional manner. The only thing the offered as a remedy was a transmission they knowingly knew was in an accident. Over $300 in shipping for a bad part. 0/10

I went to buy a new transmission for my car, the transmission didn't fit and they found a new one…read morefor me. When that didn't fit they gave me a full cash refund despite store policy and gave me some tips on moving forward with my car. They really take care of their customers. I'll be coming back here again. A+ service.

Awesome place to get all your auto parts! The owner Greg is the best, very helpfully and…read moreknowledgeable. Prices are very reasonable compared to competitors. This place is highly recommended!!!

This location is amazing called in advance to make sure they had 2 parts in stock and they did and…read morethey placed it on hold for me the guy that helped me was very friendly and helpful will definitely come back in the future here

NAPA corporate contacted me right after I complained but I haven't anything since about the…read moreincident or how it was resolved I'd bet $1k this "manager" blamed it all on me She was a piece of work

Nick and Robert were great people. My car was having trouble and they saved my butt at the last…read moreminute! Nick installed my new battery, and I was in and out in 15 minutes. Thanks Y'all!

i went to get my oil change equipments and the cashier was just rude trying to hurry me up while…read morei'm ordering my things. He shouldn't be working there if he doesn't like his job it's called costumer service or leave . i asked for his name since he was being rude . "he said no i'm good" so im going to describe him as the cashier with no ear. So if you get this cashier you will see how he don't like his Job. And on top of that he talks back and i wasn't trying to be a karen . Be nice to costumers next time !!!